Trailer Rental & Towing in Sooke, BC at Sooke Tools Rental

This location was very helpful. What I didn't enjoy about this rental is having to drive 60km out of my way to pick up my rental as apparently, the item I reserved was not available at my preferred location. In talking to the rep at this location, he informed me that the item was moved the day prior to their location - and the kicker is it likely passed by (or very close to) my preferred location.

Interior and exterior of truck was not very clean.

A little cramped inside the office but otherwise very helpful and quick.

We have two major problems with this rental. 1. Location: We agreed with the rental of a unit at the Victoria BC location, but a couple days before pick up we got an e-mail relocating the pick up in SOOKE BC. And we were on a very restrictive time frame. The Sooke BC location add two hours to the pick up time. AND an extra two hours drop off time to the schedule. 2. Confirmation from Mr. P. Lacombe: After discussion with Mr. Lacombe as he was going to charge us two days of rentals instead of the original one day rental. He "Pierre Lacombe" assured me that only one day would be charge. We hooked up the unit and we did what we had to and when we finished we drop the unit at the "Closed" location in Sooke, BC. 3. Vacation and time restriction: Both the lady at the Victoria and Mr. Lacombe at the Sooke location were informed of the time restriction and our coming vacation. And both assured us that they understood the issue and we booked the unit accordingly. NOW, we did an extra 4 hours drive to pick up and drop off at the Sooke, BC location because of a break down of the unit at the Victoria, BC location. AND TO TOP IT OFF, we got charge for two days of rentals. TOTALLY NOT ACCEPTABLE. Raymond Hall

I dropped the truck off just after they closed I could not find a drop off box only a soup can on fence. When I called topaz the first time the woman I talked to about dropping the truck off I was told I had to download the app which didn't work because I went into store to rent the truck so it didn't find my contract or reservation number. I had to call them back again the guy I talked to checked the truck into the Sooke location and told me to leave the keys under the seat. Once I got in the truck and drove away I noticed that their was not as much fuel in the truck as they said, it as only a hair over 1/4 and not at the 5/16's I returned it at and was still charged extra for fuel, I even took a picture to prove it was at 5/16's and that the back was clean. I expect the next truck I rent to actually have the indicated amount of fuel in it. I did also mention the smell of fuel, I could smell at front, could be a possible leak causing the extra fuel charge. The smell at rear could be coming out of tailpipe could be because it is not running properly.

Improve customer service

Overcharged for gas

Nothing

The first truck we received had a stuck brake, resolving in a sparks and flames shooting out from the tire. Another driver flagged us down and called 911. We had to drive 40 km to Victoria to pick up a new truck in rush hour. When we arrived the truck we received was a local only rental. We had to wait 45 minutes for an appropriate truck to be assigned. We will not use UHaul again.

The van we wanted wasn't available. We booked it, the man stated it wasn't his fault as it was u hauls fault the van we wanted was broke for a week we he said. We could either take a smaller van or drive an hour away! Appentky there was no compensation for this matter. We managed but it was a lot harder work than we wanted!!

The gentleman that we dealt with was rude and impatient. We brought to his attention that the windshield wipers were not working. He pointed out that he would have to ground the truck if we said anything to Uhaul and as a result we would simply be without a truck. Fortunately it did not rain and we did not have to use the wipers.

Pick up booked for Queen's Ave, Victoria - sent on an hour's drive ( there and back ) to pick up at Sooke!!! Will not use UHaul again.

Issue was with the fact that I had to drive an hour to pickup a UHaul in Sooke that I booked months ago for another location in Victoria. I made vacation plans as did other people travelling with me and ones that I was to meet. If a trailer hadn't been available at all, it would have impacted several people. As it was, I was inconvenienced and it added 2 hours as well as gas and replanning to my trip.

I HAVE USED THIS LOCATION THREE TIMES AND IT IS ALWAYS EXCELLENT.

Fast & efficient check in & out. Thank you! :)

Excellent customer service. Took in the trailer with no problems, even on a day in lieu of a holiday when the office was closed

Convenient location. Friendly staff. Ease of pickup and drop off. Really appreciated the after hours drop off ability.

We have rented trucks every summer from the Sooke location for three years now. Great experience every time - we will continue to use this location due to the convenience, the condition of the vehicle, & the easy going manner of the owner. Super nice man! Thank you for making our annual rental such a pleasure! :)

needs more visibility

Fast and convenient Best rental i ever drove.

The service was incredibly friendly! The truck could have been a little cleaner (especially the cup holders), but otherwise everything was great.

We booked in for the 1st. Got a call from a uhaul representing on the 31st, who said that you didn't have a truck at all for us. Who tried to push a pick up truck and trailer on us. Which was extremely annoying and in bad taste. If your company could not deliver upon an agreed upon truck an upgrade should of been offered. (Eventually was will provide more details later). We were offered a truck in naniamo, which is a 2 hour drive to get to. That is just ridiculous! Finally offered a 26 foot truck but not until 5pm, when the shop to pick up the truck was closed! Forcing us to not be able to get a truck until the 2nd! We were offered a free upgrade to a 26 foot truck but when we got there on the 2nd. We had no reservation! The guy running the place was able to accommodate us, but we were charged for the upgrade! Overall this was my second worse experience moving ever and I have moved a lot. Will never use uhaul again. And not recommend to friends or family. Instead I will inform them how messed up our move was and that it ended up costing us and our friends time, and money! Very unsatisfied customer.

Although the truck was clean and I had no problems with it, I was not happy about having to drive nearly an hour out of my way to pick it up. I had cancelled the original booking when I learned this, however, I could not find another vehicle so I had to go back to UHaul. I was told my original reservation would be reinstated at $174, the original quote. It was not. I ended up paying $240. I expect UHaul to refund the difference. Gary Barnes

Went to pick up the truck I reserved and it was the wrong one. I said it was smaller than what I reserved and was told "do you want it, or do you not want it, because that is what I have." I even phoned a day earlier to confirm my rental would be ready and I was assured it was. This caused me more time to load and unload, and I had to make multiple trips back with my own vehicle to finish. Now I'm being asked to come back to Sooke (where I no longer reside) and pay an additional $18.00. That is not going to happen. Terrible service.