Customer Reviews for Soquel Valero

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Soquel Valero

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Christy S.
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Thank you so much! Great service, friendly, fast! I'm going back to this location from now on for all my house staging needs! Thanks so much

Greg T.
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Customer did not leave a comment.

Ryan M.
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The 15' truck we had reserved was not available. Luckily, they had a 17' truck. However the truck was in very poor condition, it even seemed like the transmission was about to go out. When we returned the truck, we refueled at the location. Yet we ended up getting a fuel charge of almost $50. We called the location and we we were offered a refund. Yet when the refund arrived, it was only a refund of $1.67. When trying to communicate this issue, the U-Haul employee (a middle aged man with an accent) was very angry and refused to help. I was able to resolve the issue by calling 1-800-GOUHAUL but it took over a month and 5 phone calls to get the refund. It was extremely frustrating and a huge waste of time. I will never rent from this U-Haul location again if I can help it.

Desiree L.
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Customer did not leave a comment.

Richard R.
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Customer did not leave a comment.

William W.
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They were very friendly and processed the reservation quickly and accurately. I would use this location again.

Laurel S.
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I was charged twice for this rental. I was charged $114.67 on 10/29 at 5:14pm when renting the truck and then my card was debited again at return on 10/30 at 4:02pm for $105.46 even though I had returned the truck at 3pm and had to call the man who I returned the truck to and ask him why I hadn't received a receipt of return yet over an hour after I already had. I Still haven't received a refund of the first amount taken from my account

Alejandro N.
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These are good hard working people. They always do a good job.

CATHY S.
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Customer did not leave a comment.

Teri H.
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Customer did not leave a comment.

elizaabeth K.
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Customer did not leave a comment.

Hilary R.
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Customer did not leave a comment.

Kourosh J.
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Shammy the owner of this store, offers the absolute best customer service and goes out of his way to make sure everything goes smoothly with your rental. Best experience ever!

Edward R.
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Very pleased with the help at the Valero service station.

Anthony B.
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I was guaranteed a 17' truck, and there was not one available for 20 miles. I had to settle on a 15' truck and used furniture blankets during Covid. Unacceptable. The owner said it was because I didn't confirm. I was never told to confirm, AND I check in online the week before my pickup, so I don't know where the ball was dropped here. I will not be using this location again, and will look to other rental companies before looking at Uhaul again.

Charlie J.
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Truck was in great condition but back was not swept clean and cab had some dirt in it. But not bad, just not as clean as I would hope for during COVID.

Luke S.
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Customer did not leave a comment.

Sitara C.
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This was my second time renting with this location. Super friendly and quick, efficient process.

Alejandro N.
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Great Job!

amy C.
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Fantastic customer service. Thank you!

Nicholas A.
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Customer did not leave a comment.

Scott H.
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Customer did not leave a comment.

Toni P.
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Great service!

Kevin F.
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Customer did not leave a comment.

Andrew R.
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Helpful clear staff

DAVID D.
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Quick fast knowledgeable and easy

James L.
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Customer did not leave a comment.

LORIN M.
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Thank you guys!, strong work, good location, friendly people. Keep up the good service!

Shawd D.
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Customer did not leave a comment.

Peggy H.
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Could not checkin via my phone had to go into store . took longer than i expected.

Viviane N.
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Customer did not leave a comment.

fredric A.
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The frustrating part was that I ended up going to 3 locations in order to find an appliance dolly that was actually at the 1st location but the employee didn't know. Thankfully the owner was able to find one, but I lost an hour in the process of running around. Seems they could do a better job in their inventory control. Appreciate you asking for the feedback.

Jake S.
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Very rude people, very Filthy and smell so bad I will never go there again!!!!!!

Alejandro N.
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Excellent!

ROSENO A.
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Great service,

Alejandro N.
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Great people, great service!

Michel S.
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Big disconnect between the online check in and actual check in. Truck wasn't there. Mileage was incorrect. Get organized!

Cynthia C.
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This is the worst Uhaul location ever. The customer service was the worst, very rude and unprofessional. They were dirty and it looked like there was no sanitation being done. I would never recommend this location and I will never be back to rent from this place. Below all expectations for a uhaul rental place.

Joe M.
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We were charged twice on our credit card, the amount from our original contract and again for a higher amount. The vehicle we requested wasn't available. First we were told to take a larger truck, then we were told to drive 45 miles to pick a truck up in 5 hours. Then a truck was dropped off and we got it. In all it took 1 1/2 hours and lots of frustration

andre L.
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Truck was fine. Service and billing was a complete shit show.

william H.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

sherri S.
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Truck was filthy. Tire pressure was low and so we had to pull into a gas station and put air in the tires. The rental shop was filthy and unorganized. I could not believe that this was UHaul...I thought I was in the wrong place.

robert D.
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The owner was professional and worked with me to find a last minute rental. The process was smooth and easy!

Donald H.
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We have rented trucks here before. The owner is always friendly and helpful.

Michael D.
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Great truck, worked out perfectly!

Michele L.
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Renting from Valero Uhaul was a great experience. The location I was moving to had not yet moved out, so I needed to keep the truck an extra day. The UHaul personnel were VERY concerned that I did not return it on time, as other customers needed it. It showed me that they really care about their business and care for those renting. They let me know, in a courteous way, that they were very disappointed. My lesson is to rent for an extra day, so I do not impact others adversely.

Shawd D.
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Customer did not leave a comment.

Richeleen C.
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Did not provide pigtail to hook up lights and did not tell us there were no lights. Did not strap wheels in correctly and one fell off while driving. Made me drive the car up on carrier and was yelling that I didn't do it fast enough. Moaned and groaned about every little thing and was constantly stopping to read texts on his phone. (Every other uhaul experience I had this trip was great! Renting the truck in Santa Cruz was wonderful. The Watsonville dealer that gave us a pigtail and hooked up the trailer lights after we discovered they were not working was great. The Kingman AZ dealer that unhooked the carrier was great. It was just the soquel dealer that was horrible)

Rozina K.
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Customer did not leave a comment.

ANDREW JOSEPH R.
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Great experience in dropping off the trailer and rented equipment. Would definitely recommend this U Haul location to others!!!

Carl E.
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For the booking process through the home office/website left much to be improved...Logistics center never called me back after 2 days and when they did they had no idea the the equipped I needed was located. after speaking to a bout three people a guy named Karl was helpful he said there was a truck and trailer in Montery CA. but he was still incorrect since equipment was available in Santa Cruz right down the street which was better for me.

Abhay G.
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Equipment was missing, will be filing a claim against UHaul

Paul C.
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Customer did not leave a comment.

Rhett B.
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Super nice & easy!

David T.
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Very Friendly!

Charles B.
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Vehicle only had 3/8 of a tank of gas. Proprietor was efficient but unfriendly. When I returned vehicle, I turned in the keys to someone who did not check the truck for damage or verify the mileage and gas consumption. . I was told that a copy of contract would be emailed to me the following morning . I felt the service was below what I expected.

Laura Jane O.
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Customer did not leave a comment.

Greg T.
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My rental could not have been better

Jolene G.
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They did not have the blankets and sent me to another location that was 7 miles away even though there was another location 2 blocks away. They did not give me an address and I could not find the place, so I went back to the location that was 2 blocks away. Needless to say, I wasted a lot of time driving around when they should have had available the equipment that I had reserved. Also the truck was dirty and the windshield was bug splattered so I had to go clean it before leaving.

Steven E.
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Customer did not leave a comment.

Robert B.
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This location makes rental very easy and convenient. I will always use U-Haul when I need to move things and this location is always my first choice.

Patrick A.
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Owner/Operator is a really nice guy. Organized, thorough and fair.

Alejandro N.
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Great location. Good people!

Susan M.
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Customer did not leave a comment.

BK F.
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Customer did not leave a comment.

Alejandro N.
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Great service by good people!

dawn P.
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Owner is very friendly

MICHAEL R.
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Great service. Polite, efficient, helpful. Thanks

Alejandro N.
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Best Service!

ted C.
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Customer did not leave a comment.

Anthony C.
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I always rent from this location if I can even though I'm in Scotts Valley because I really like the owner and his wife

Jason E.
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This was the best uhaul experience I've ever had! Thank you to Main Street Valero uhaul for being kind and professional and helping us out so efficiently!

Alejandro N.
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Customer did not leave a comment.

Alejandro N.
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Customer did not leave a comment.

Clarity L.
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The truck was filthy! The back had to be swept three times! The cab was disgusting. When I returned it I mentioned on the Mobil return that it was not clean and got charged a cleaning fee! I had to clean the truck just to use it. I returned it cleaner than I received it. I did not make it dirty. I was just trying to key someone know. I have pics to show how I received it. I was also charged for a full extra day when I returned it. I ended up spending $360 for a one day rental. I did not know it would be this much. I was originally charged $180. I expected the gas charges and mileage but this was a lot. I will likely not use uhaul again.

Alejandro N.
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Customer did not leave a comment.

Vedad B.
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Customer did not leave a comment.

Paul B.
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Nothing. Staff was great.

Gerald C.
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I did not get the pads I ordered and they were not suppose to charge me for them.

Alejandro N.
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Great people.

Mckenna C.
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I ordered 6 furniture blankets and there were none. I want to make sure I am refunded for these blankets as it was missing from my order. Thank you.

Brad B.
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One person was handling the station when we arrived so our time there was longer than expected. With that in mind, the guy was nice and helpful. We had the wrong hitch and the owner was helpful in correcting the issue

WILL C.
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Super nice couple runs that joint.

Francesca A.
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don't switch locations of u-haul reservations the night before

Shawn S.
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Multiple problems: - This was my original requested location. When I went to double check my reservation, I learned it had been moved to Monterey, an hour away. It was subsequently moved back to this location. - The guy running the place didn't wear mask, putting everyone in the store at risk. - The equipment was full of moving blankets, which he had to remove, so the trailer was not cleaned prior to me renting.

Alejandro N.
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Customer did not leave a comment.

Dianna G.
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I appreciate Shammy's help very much.

LUCAS M.
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I rented a truck for 19.95 for a 24 hr rental and drove about 10 miles total. The bill should have been around $ 30-40 Max. I received a bill for $81. I emailed my complaint, but did not receive a response

Kimberly J.
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Check-in and check-out was quick and friendly. Truck was clean and did not smell like smoke or over scented by air fresheners trying to cover for smells. The truck was clean and well maintained, you can tell the owners take pride in their business.

Harold H.
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Customer did not leave a comment.

Alejandro N.
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Customer did not leave a comment.

Alexander M.
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Customer did not leave a comment.

Alejandro N.
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Customer did not leave a comment.

Alejandro N.
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Customer did not leave a comment.

Nicholas H.
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The owner was amazing. Really helped out in a pinch and was supportive to getting me in my way. Very grateful.

John S.
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Customer did not leave a comment.

Sergio P.
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Great service!

Chad T.
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Customer did not leave a comment.

Waylon O.
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Nothing! Everything was great!

No reviews have been submitted for this location.

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