Really nice guy with great service. Keep up with what you’re doing and thank you.
Stephenie G
Customer Reviews for Soquel Valero
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I originaly booked the truck for a round trip. We weren't sure that we would need to come back to the pick up site with the truck so the agent changed the reservation to a one way. It was confusing and the mileage ended up being way more than the quote but that was on our end. It was helpful that the agent suggested a one way rental so that we could drop it off if needed elsewhere.
WARREN SThe Valero staff was very helpful with me today.
Jessica WVery friendly customer service, clean and rapid service
Miguel ADOUBLE BILLED, OVER CHARGED OVER $200, UNABALE TO RETURN ITEM THAT PICK UP SPOT SAID I COULD RETURN, AND TRAILER FELT LIKE IT WAS SHAKING APART. AND I HAVE TO WAIT FOR AN "INVESTIGATION" TO GET MY MONEY BACK WITH NO TIME PARmteres from anyone. If I do not receive a refund in next two days I am going to dispute it on my credit card. Your service is sub-pR nd you are running a bait-n-switch as a business. J. Scott jesse1138@hotmail.com
Jesse SVery nice person in this location.👍🏼
DAVID SBuy this guy some new trucks, he deserves it!
Jason HAll was perfect. Respectful, professional and friendly.
JAMES SI was impressed how quickly Shamy was able to help me rent a truck; everything took about 10 minutes. They were accommodating with the return. Equipment was in excellent condition, the location is one block from the highway, and conveniently has gas if you need to fill up. Next time I need a rental I will start here. Thanks!
Sean SThe man that runs the place is great!
Valentina kGreat service in and out real quick with a nice van to use
Christopher NGreat location and an easy late night drop off.
Celeste DI was able to get in, get a truck in no time and had a generally pleasant experience with the gentleman assisting me.
Michelle CGreat service
David ZThe owner is super polite and helpful and is always accommodating. Would definitely recommend this location to other people.
john mWhen customer is going one way less than 200 miles away, it would have been helpful to calculate how much more gas was needed in the tank that was only a 1/4 full. As a result I ended up buying another 1/4 tanks worth that I didn’t need and left the truck with a half tank.
Pat MGreat experience, and I highly recommend.
Raelene WFantastic service
Jordyn SExcellent experience; the employee was very helpful and attentive after I had to move my reservation from a different location that did not set up equipment for me after I had done everything online. Will use this location moving forward instead of the original one I had been using!
CRAIG DFriendly staff, efficient, and easy process
Amber JThis location was great! Very attentive and friendly. Helped us out when we needed a van for moving. I highly recommend this one haul location.
Alfred FNothing that I can think of.
Shawn KI am autistic, and I truly do not want help unless I ask for it. But the man working there kept yelling instructions at me while I was trying to park, and I kept telling him to not help. I told him numerous times I did not want help, and he would not back down. It was extremely frustrating and the worst part of the whole day. I would've paid $50 to have him just go away and not look.
Robert SGreat customer service
Marietta OGreat experience! Would most definitely go back !! Thank you
Christy SVERY DISAPPOINTED. We had to go 24miles to get our truck!! The day before scheduled pick up we got confirmation the 15' truck would be there for us. When we got there the 15' truck we were promised was NOT there. We had to settle for a 20' truck--AND WE WERE CHARGED FOR A TRUCK WE HAD NOT RESERVED.
Kenneth FThe owner Shel introduced himself. Was very friendly and helpful. I returned my truck with more than enough gas and he said he would get a fuel credit. I would use this location again. Outstanding service.
KAREN JHelped my wife with taking the trailer off the car. Was very friendly and helpful
Brandon BI specifically said “no insurance” and see $8 insurance was added to my bill. Otherwise great!
SCOTT YI love dropping off here for the second time. They are very helpful and Incan easily recommend doing business with them.
RICHARD Monce again, as always, excellent service! trucks are spotless and ready to go. this is my go to place for all my uhaul rentals. thanks again! also, such a great location right off hwy 1.
james DDon’t really know the answers since I was not the driver/drop off person. Again why I am I getting this crap a year later???
Cary EThe owner, Shami, was fantastic! Helped with the hook up, made sure the trailer tires were in perfect condition, and the check out process was quick and easy!. Recommend anyone in the Santa Cruz/Soquel area go to this location if you need a UHaul trailer. Excellent, professional service. Thanks!
James DExcellent service
THERESA TVery quick and friendly check in!
KURT EThe person that helped me was amazing! I forgot his name, but he went above and beyond supporting me to have a smooth process picking up and dropping off the uhaul
Megan MI made my reservation online weeks before the day I needed a moving truck. The truck was dirty and had only a quarter tank of gas when I picked it up. I had also requested a dolly when I made my reservation, but that was not included when I arrived and I had to ask the attendant to add it to my order. When I returned the truck (in the same condition in which I received it, the attendant told me that I could be charged for a cleaning fee if the truck wasn’t swept. When I explained that it was dirty when I picked it up, the attendant said “Well, you should have told the guy you picked it up from.” I replied that I took photos of the truck and marked it as dirty using the app when I picked it up, but he said, “Oh that app is pretty much crap anyway.” I was not at all pleased with my service.
Ethan R👍
Philippe JI’ve rented from this business many times over the last several years. Always great service and accurate billing dependent on days and miles used
Tim HThis is the absolute best place. Easy and fast. Very friendly. Great assortment of clean trucks. Very easy freeway access.
Philippe JHe cheated me of over $100 & lied to me saying he would fix the receipt & he didn't. I asked him several times fir copies he said don't worry & ended up charging me for the wrong things
ANGELA PThe gentleman at the front is always accommodating and kind.
Andrea LThe person there insisted I pay for gas even though it had the half tank I started with. He also insisted I fold the 24 blankets before he would give me the receipt showing I owed zero. Pretty shady behavior as I had uploaded the photo of the gas level to check out the truck.
THERESE WI was charged two separate fuel charges on my bill that totaled over $60. I returned the truck with more fuel than it had when I got it. So I am confused about why I was charged. There needs to be a better mechanism that is not based on the previous renter's statement about the gas level. The attendant at the station verify and, if needed, override what the gas meter actually is when turning the vehicle over to the next renter. I was very shocked by the fuel charge as it constituted nearly half the cost of the rental in the end and didnt seem at all fair. Otherwise, it was a very pleasant experience!
Joshua SExcellent service, and extremely helpful and polite staff. Everything was perfect—I always choose this location whenever I need it.
Raphael Deasy to work with nice man working the counter !
B rThe drop off location was excellent and the attendant was very helpf when we had problems with the U-Haul app location services to return the truck.
James MFriendly, fast. and professional.
THERESA TVery helpful. Great guy
chase hThe truck didn’t have any gasoline in it when I picked it up. The passenger seatbelt was locked so no one could sit as a passenger. The passenger mirror was loose.
Alison NEasy checkout process. Always helpful and friendly! The owners here will make sure you have everything you need, worry free.
Ariel GSo fast and easy to pick up/return the truck.
Brian JVery help full vendor.5 stars location.
Robert DI did not receive a receipt when I completed my move. The representative assured me it would be emailed, and while it was, I was shocked by the charges. Despite having done the same miles before, I have never been charged over $189.00. The truck was not clean, with dust and dried mud on the floor. While I can deal with that, not receiving a receipt immediately and the representative's unhelpful response were unacceptable. When I tried to discuss the issue, he was polite but simply directed me to call a number, stating there was nothing he could do. I have previous receipts for the same trip, same miles, same lunch stop, and same crew, and I have never paid so much. I will never use this U-Haul location again. Driving to San Jose the night before and being ready for the crew is much better than dealing with this.
SUSAN BI am glad there’s a place so local with a variety of sizes in trucks. I was easily able to secure the truck I needed along with a dolly and blankets and was in an out of the place fast. The service was helpful and informative. We have rented trucks from this location multiple times.
MARYAM SSoquel Valero is the place to go for U Haul rentals.
Robert BThe whole experience from start to finish was awful. We showed up to get our truck using the App ( a pain in the ass on its own ) Find out we don’t have a vehicle assigned to us. We had received a confirmation call that our 15ft truck was there and available. Had to go inside speak to a representative, they make us take a 26ft truck . They won’t let us take the one of the 2 15ft they have sitting there. My brother had to drive to giant 26footer to Truckee Then to return the Truck after unloading it , they won’t let us go to the nearest UHaul location because it’s full and can’t take that size truck. We had to return the truck 24 miles away in Reno. That Ugaul location didn’t want that size truck either and almost made us go elsewhere, further away . Horrible experience all around !!!
Irene SThe Valero U Haul in Soquel is always my first choice. They do a great job!
Robert B