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Andrea S
Customer Reviews for Soquel Valero
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner Shel introduced himself. Was very friendly and helpful. I returned my truck with more than enough gas and he said he would get a fuel credit. I would use this location again. Outstanding service.
KAREN JHelped my wife with taking the trailer off the car. Was very friendly and helpful
Brandon BI specifically said “no insurance” and see $8 insurance was added to my bill. Otherwise great!
SCOTT YI love dropping off here for the second time. They are very helpful and Incan easily recommend doing business with them.
RICHARD Monce again, as always, excellent service! trucks are spotless and ready to go. this is my go to place for all my uhaul rentals. thanks again! also, such a great location right off hwy 1.
james DDon’t really know the answers since I was not the driver/drop off person. Again why I am I getting this crap a year later???
Cary EThe owner, Shami, was fantastic! Helped with the hook up, made sure the trailer tires were in perfect condition, and the check out process was quick and easy!. Recommend anyone in the Santa Cruz/Soquel area go to this location if you need a UHaul trailer. Excellent, professional service. Thanks!
James DExcellent service
THERESA TVery quick and friendly check in!
KURT EThe person that helped me was amazing! I forgot his name, but he went above and beyond supporting me to have a smooth process picking up and dropping off the uhaul
Megan MI made my reservation online weeks before the day I needed a moving truck. The truck was dirty and had only a quarter tank of gas when I picked it up. I had also requested a dolly when I made my reservation, but that was not included when I arrived and I had to ask the attendant to add it to my order. When I returned the truck (in the same condition in which I received it, the attendant told me that I could be charged for a cleaning fee if the truck wasn’t swept. When I explained that it was dirty when I picked it up, the attendant said “Well, you should have told the guy you picked it up from.” I replied that I took photos of the truck and marked it as dirty using the app when I picked it up, but he said, “Oh that app is pretty much crap anyway.” I was not at all pleased with my service.
Ethan R👍
Philippe JI’ve rented from this business many times over the last several years. Always great service and accurate billing dependent on days and miles used
Tim HThis is the absolute best place. Easy and fast. Very friendly. Great assortment of clean trucks. Very easy freeway access.
Philippe JHe cheated me of over $100 & lied to me saying he would fix the receipt & he didn't. I asked him several times fir copies he said don't worry & ended up charging me for the wrong things
ANGELA PThe gentleman at the front is always accommodating and kind.
Andrea LThe person there insisted I pay for gas even though it had the half tank I started with. He also insisted I fold the 24 blankets before he would give me the receipt showing I owed zero. Pretty shady behavior as I had uploaded the photo of the gas level to check out the truck.
THERESE WI was charged two separate fuel charges on my bill that totaled over $60. I returned the truck with more fuel than it had when I got it. So I am confused about why I was charged. There needs to be a better mechanism that is not based on the previous renter's statement about the gas level. The attendant at the station verify and, if needed, override what the gas meter actually is when turning the vehicle over to the next renter. I was very shocked by the fuel charge as it constituted nearly half the cost of the rental in the end and didnt seem at all fair. Otherwise, it was a very pleasant experience!
Joshua SExcellent service, and extremely helpful and polite staff. Everything was perfect—I always choose this location whenever I need it.
Raphael Deasy to work with nice man working the counter !
B rThe drop off location was excellent and the attendant was very helpf when we had problems with the U-Haul app location services to return the truck.
James MFriendly, fast. and professional.
THERESA TVery helpful. Great guy
chase hThe truck didn’t have any gasoline in it when I picked it up. The passenger seatbelt was locked so no one could sit as a passenger. The passenger mirror was loose.
Alison NEasy checkout process. Always helpful and friendly! The owners here will make sure you have everything you need, worry free.
Ariel GSo fast and easy to pick up/return the truck.
Brian JVery help full vendor.5 stars location.
Robert DI did not receive a receipt when I completed my move. The representative assured me it would be emailed, and while it was, I was shocked by the charges. Despite having done the same miles before, I have never been charged over $189.00. The truck was not clean, with dust and dried mud on the floor. While I can deal with that, not receiving a receipt immediately and the representative's unhelpful response were unacceptable. When I tried to discuss the issue, he was polite but simply directed me to call a number, stating there was nothing he could do. I have previous receipts for the same trip, same miles, same lunch stop, and same crew, and I have never paid so much. I will never use this U-Haul location again. Driving to San Jose the night before and being ready for the crew is much better than dealing with this.
SUSAN BI am glad there’s a place so local with a variety of sizes in trucks. I was easily able to secure the truck I needed along with a dolly and blankets and was in an out of the place fast. The service was helpful and informative. We have rented trucks from this location multiple times.
MARYAM SSoquel Valero is the place to go for U Haul rentals.
Robert BThe whole experience from start to finish was awful. We showed up to get our truck using the App ( a pain in the ass on its own ) Find out we don’t have a vehicle assigned to us. We had received a confirmation call that our 15ft truck was there and available. Had to go inside speak to a representative, they make us take a 26ft truck . They won’t let us take the one of the 2 15ft they have sitting there. My brother had to drive to giant 26footer to Truckee Then to return the Truck after unloading it , they won’t let us go to the nearest UHaul location because it’s full and can’t take that size truck. We had to return the truck 24 miles away in Reno. That Ugaul location didn’t want that size truck either and almost made us go elsewhere, further away . Horrible experience all around !!!
Irene SThe Valero U Haul in Soquel is always my first choice. They do a great job!
Robert BGreat location, easy to get keys, fast check-out upon return, friendly customer service, the location is a gas station with decent gas prices so all you have to do is bring the truck back and fill up. This is as good as it gets folks.
Cem TThis is the second time we rented a U-Haul and the owner was great.
Akemi CFriendly and helpful service and clean truck.
MARYAM SIn and out very fast. Staff were great and very professional.
RAJAEE MI have never before experienced such exceptional service as I did from the husband and wife owners of the Soquel Valero. They treated every customer I saw enter their business with a warm welcome and conveyed the utmost respect and dignity with each customer. They went well out of their way to assist me in when the helpers I had hired for a moving job failed to show up. They called several of their clients until they located a great father and son team who did a wonderful job assisting me in my move. I have rented dozens and dozens of vehicles over the years including many U-Haul trucks. Never have I encountered such an incredible customer service minded owners as those two.
David LGreat location, very close to the highway. Check in and key drop off was easy and quick.
Alexandria HThe Rental was easy & Fast! Everyone was super Friendly
Veronica CPick up process was easy and the employee was very helpful. The drop off process was very different. The employee on duty requested I unhitch and manually move the trailer into place for him. Luckily I had help from my nephew with me to assist. The employee requested that we move it one space over after we had parked it pushing the trailer with our hand so he could have an easier time left ring it out later. I found the drop of process disappointing overall.
William MClean the bathroom. This location was 41 miles away from the location I had signed up for, and I heard from my movers that this happens with U-Haul all the time. That is an awful surprise at the start of a move!
linda VI only put no because I was not happy that I got charged the extra money I referenced above. The gentleman was nice and tried to be friendly, but he was adamant about the extra charges, and I do not believe they were justified.
REBECCA DProprietor was very kind and helpful
Sharon MExcellent service
Mike WAlways quick and easy pick-up and return.
JEREMY RSmooth check out!
STACEE MThe U-haul at the Valero in Soquel, Ca is the worst business I have ever encountered. I had an 8pm reservation for a van and when I arrived at 8:05pm, the U-haul person was not there. When the gas station attendant called him, he said he wouldn’t come help me. I came the next morning at 8am and he said he didn’t have any vans, so he couldn’t help me. I reminded him that I had a reservation at his location for a van and if he didn’t have one, he should give me the next option. I had to discuss it with him for 10 mins until he finally decided to give me the next biggest vehicle. When I tried to start the truck 6 hours later and 75 miles away, it was dead. I tried calling U-haul and their road assistance line kept repeating “can I help you”, but didn’t answer. I tried the U-haul road assistance online and it told me that I didn’t have a rental agreement. I called the man in Soquel and he told me that the last name he had for my agreement was a name that was not mine nor anyone that I know. I put the name into the website and it took me to road assistance, but I waited for a while and they still didn’t have any assistance for me. So I called AAA and that person told me that it was probably an issue with the starter and that I could not turn the truck off. This was not convenient seeing that I had a truckload of furniture in the back that needed to be taken out and put into my daughter’s apartment. She had to carry everything by herself because I had to stay with the truck. When I finally got back to Soquel Valero, the same U-haul man charged me the rate for the truck. I asked him why I wasn’t getting the rate for the van, since that was what I should have had and he said he never had a van. I asked him to give me a discount since I had gone through a lot with this U-Haul place and truck and road assistance, but he refused. He was very unprofessional, rude and I find this whole transaction and experience to be terrible and horrible business.
CHARLES SThe owner of the Valero location is wonderful.
robert mGreat rental location, my favorite.
Robert BIncorrectly charged for the rental. Had to ask the gentleman to correct the invoice twice, once at pick up and again at return.
Christopher WGreat service, friendly,and helpful
THERESA TThis was a great experience. Very easy to rent & return
Gina HGreat help from the attendant! Super nice and had supplies I needed.
Philip P