Dan was kind and helpful as always. Thank you for helping make our moving experience a positive one!
TRACI STORTI
Customer Reviews for Soucy Auto Repair & Auto Electronics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Top shelf business excellent service
Robert EmanuelliUse them on a regular basis. Sim to please.
Brian JohnstonHad a issue with the mobile drop off. Had to do 3 times because your website kept saying "unable to upload memory issues" I ended up calling
Alicia HarveyDon't flag my account for someone else's neglience
CURTLY COUSINSSelf Drop off function for the App was horrible - wasted a lot of time trying to get it to work - not the locations fault at all
APRIL RYANSelf Drop off function for the App was horrible - wasted a lot of time trying to get it to work - not the locations fault at all
APRILL RYANThe truck was awesome
KEITH GOODALLThey don’t have enough lock boxes to distribute weekend rentals, thus they leave the keys in the ignition. Which I don’t have a problem with; however they know the police comb their lot and put all visible keys in their dropbox; thus resulting in you renting a truck you now cannot use. If this is the practice they should be more available by phone or any means of communication. We lost hours of time, and lost picking up items we specifically rented the truck for. Overall very big waste of time and money for us.
lisa keelyThey weren’t open when dropped off. But it was easy , fast and had a spot to park. They also got our receipt back to us through email promptly. Cannot say anything else.
Emily MoultonThis is not a reflection of the pick up location, but U-Haul charged me for another day because I was 3 hours late returning the truck. It's not like they missed a rental because there were other trucks on the lot. I am on a fixed budget, so $55 is a lot of money to me. Not impressed
Scott MasonThere was a long line took care of me efficiently.
Jennifer DanielsExceptional service!!
brian boughnerwe rented this truck in Canada and returned it to Houlton Maine even though we originally requested Waterville NB the truck was a few hours late so we had to pay an extra day but not in Canadian dollars but U.S. dollars this was not this dealers fault he called UHAUL and they said charge the customer hopefully never have to rent a UHAUL again
Daniel LevacGreat job!
John raymondDan does an excellent job taking care of the U-Haul customer, going out of his way and being helpful.
Alex CibicService was great. In and out the door
brad westThey did not mark our Uhal as returned until Uhal emailed me and I called them. It was taken care of right away, but caused a bit of stress and anxiety when the email was received.
Carol macikVery friendly.
CHARLES COSTELLOCustomers be sure you check where you are picking up your rental prior to arrival. I didn’t and had to travel 50 extra miles to get my rental. Not the locations fault. U-haul’s fault.
Donald Mcallistervery friendly, easy pick up/drop off
STACEY ELMOREDanny Soucy is great! Always friendly and helpful. He's our go to guy for U-Haul.
Todd JohnsonVery friendly!!
Michael LowryThis particular experiance was exceptional in my opinion. I left the vechiel swept out, just like I did with my previous U-Haul rentals. Only this time it was acknowledged that I left it clean. The guy at the counter at this location was very friendly and helpful. All representatives should be as helpful and as curtious as he was.
Cindy JustesenI got there could not get key out of lock box waited two hours before we got key truck was covered in bugs on front of truck and front window and no washer fluid
Andrew StoddardVery good experience. We will use this. place again for your moving need in the future.
Nelson JorgeMr. Soucy is a wonderful, kind and helpful man. He made the experience very easy for me. I had never rented a U-Haul before and he gave me all the information and help I needed.
ALTA REARDONNothing Everything was as it should be
Skip ClearyI was contacted the day before pick up saying that I had to drive an hour to a different location to get the vehicle. When I called to arrange pick up, we agreed on 11:30. I arrived before 11:30 and nobody was there until after 12. I still had to drive an hour home, pack the truck the rest of the afternoon.
Nathan DoodyIdiot gave the rental truck to an old woman and left me high and dry. Wasted 3 hours of time.
James DoyleExcellent service
christine parkerVery professional and knowledgeable folks. I would use them again without question.
BRUCE BELENGERI knew that the facility would not be open. I did everything online ahead of time to be ready. I Could not get online system to work properly and was at the location for over one hour!!!! I talked on the phone to 5 different people at UHaul. It was a horrible experience. Finally, a representative ended up verifying my identity and told me the code to the key box. All this time I was paying people waiting to load the truck.
judith brownNothing! Staff and management went out of their way to make my experience as smooth as possible.
THOMAS BARNANothing, Dan Soucy is a top notch rental agent.
ALESSANDRO CIBICVery helpful staff, everything clean and ready on time. Easy check in and check out.
MARK GERVAISQuick/ hassle free experience
CHARLES SWEENEYThis is a garage to work on cars, I dropped it off early because being called into hospital for emergency we are staff there. But I know them personally and they are wonderful hard working people just like us. And I would always do business with them u hall or car repair
glenn wardGreat service! Your top of the line when it comes to moving.
JOSEPH POIRIERThe pick up location was helpful and laid back. There was no rush, pushes, hassles, or inconvenience. The staff was friendly and eager to make one feel welcome. This was my second experience with them and both times left me glad to have done business with them.
RALPH JONESExcellent, will use them again
CHRISTOPHER MCCOLLUMAfter being told at the last minute that uhaul was changing my reservation I went out of my way to pick up a truck and had to wait over an hour someone to show up putting me behind schedule and missing an appointment
TAMMIE COCHRANTHIS location was great
Ehren YeaterI dropped the truck off at this location on October 3, 2020 at about 2:30 pm. There was no street number on building and if it hadn't been for a U-HAUL trailer setting off to the side I wouldn't have known that I had the right place. No one was around even though my understanding was someone would be there until 5:00pm.
JOSEPH FOLEYGreat folks!! No improvement needed!! Very accommodating!
Jayne PotvinClean the truck!!mine was dirty and trash everywhere...
Tammy StaffordThe guy tries to fix our order and said he could not. Never again will I use U-Haul.
JORDAN DANELLE GIULIANIDirt parking lot with many water filled potholes. Limited parking. But location is friendly and convenient.
Daniel HiebertThe proprietor of this location is a friend. The location is good for northern Maine, but would probably earn fewer stars elsewhere due to dirt parking lot and limited customer parking due to garage's work load. Staff is friendly and helpful.
Daniel HiebertDan is always so helpful and accommodating. We really appreciate him!
Joshua FordPrices are too high, I left more gas in the truck than what I left with and didn’t get a reimbursement, I optd out on insurance but got charged for it anyway. Over all not such a good experience.
Lawrence Hardy