My only issue was someone changed the drop off location after I left pick up. Returned to address on paper work then received a call from different location saying I hadn't returned unit.
WALTER M.
Customer Reviews for Soundworx
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was not the closest location for me to drop off. The person I spoke to was not pleased that another trailer was sent to them.
Gregory M.I was over charged. I was charged 1475.12 for a uhaul. I will never use this service again!
Johnathan A.After U-Haul lost our rental and no one showed up at the original location to help us, Soundworx helped us out.
Tiffany R.The services that was provide was AWESOME BERY FAST AND VERY PROFESSIONAL! The people at this location are very friendly and helpful.
Romeikia L.Fast and Easy
DEXTER M.My customer service rep provided quality, friendly and professional service.
Larry W.The lady at this location was friendly and very professional.
Valerie G.Nothing; Just keep the things the way they are.
edwin L.Tight lot. Had to move the trailer by hand. Overall the folks were awesome. Just a tight lot
Michael S.Great customer service. The lady that helped me went far beyond to make sure everything was good.
Darien B.The truck had a broken clip for center console the heat coming in burnt my sons legs like sunburn
kenneth N.Facility was great, however it was a long way from where I live. So it was a little difficult to get too.
Lane A.Great location
Jacob S.Michelle at Soundworx is GREAT! She got me all hooked up and ready to go in a timely manner. And all while being as sweet and efficient as a Southern Lady can be. She even laughed at my puns and joined in. Also her two pups are a joy. Now your online reservation system needs work. It could use some simplification. And it originally had my pick up at Simply Elegant Event Rentals LLC, which is a temporarily closed location. Also it had my reservation as a one way rental. Michelle fixed me up though. She has earned a bonus! Regards William DeBreau
WILLIAM D.The U haul app need to be improve. Its too slow. After I complete my return truck I didn't receive a email receipt and the app didn't show me a receipt to screenshot. also I was there by work hour and the person in front desktop wasn't there.
Edwin S.Arrived just over an hour past my reservation/pickup time... My truck was re-allocated to another customer AND I was charged a fee more than what my rental would have been. So out $50 and no truck.
MATTHEW R.The young lady that helped check me out and check me back when I returned was excellent personable and extremely helpful.
Karen S.The radio in the truck was stuck on and you couldn't turn it down. The AC had a mind of its own and turned on and off during the trip. My trip was over 10 hours.
jeff S.Customer service was excellent. They took real good care of me and will recommend others to come here
Aljaleel E.I am appalled that I rented the trailer for 2 days and dropped it off a day early but after the place closed because I was in the area. After they checked it in on the second day I was charged an after hours drop off fee. This is absolutely unacceptable and I will not be using UHAUL again and I will ensure nobody I know does either.
Joseph W.Be open on time.
timothy H.The customer service was really bad. They were not friendly at all and give me the impression that i shouldn't be there. When i set up the reservation, I did not accept the insurance, but she put it on my contract without asking me. I did catch it and ask why it was there. I was uncomfortable with the dogs as they barked when i walked in. I will never go back, and I will inform all my friends and family to avoid them as well.
Alan L.I was overcharged
latasha S.Everyone was very friendly and a pleasure to do business with. The lady that helped us was very understanding to our situation and was very accommodating to not make a bad situation worse. I never got her name, wish i did, she knows her job very well.
tom C.The truck was NOT able to maintain highway speeds due to front end and transmission issues. The transmission in that truck needs to be replaced. It is dangerous and increases the time of the trip, a great deal (3 days for a 1 day trip). Truck couldn't maintain 50 mph on highway. 35 mph on mountainous roads.
David B.Put out a bigger sign
Mary Anne C.Service was great
Julio S.Nothing! Friendly, efficient, and fast in and out! They had the cutest boxer girls. I loved them! It was an excellent first time customer experience, so I give them a 10'
susann H.Hi, I will open a ticket but also will complain here, why is covering 25 USD for cleanning? I just use to carry a couch and is the same way I pick-up.
Luiz fernando V.Excellent customer service
Lakissta N.Except for the loose/leashe less dog, all was great.
SAIYED H.Great bunch of folks to work with. Want to be greeted with respect. Pick this location
Dennis A.Other than the fact that they had no idea that I was dropping off the trailer to their location and it was completely out of the way for me, they were accepting of the trailer. I made my on line reservation for a drop off location at Gum Street. When I picked up the trailer, it was changed for no reason. When I dropped off the trailer, they did not allow for 24 hour drop off. However the owner did change this for me which I was grateful as I only had a truck for the one day.
Tonya P.While booking uhaul online i didnt select safe move but it was there in my receipt and when i asked to remove it from billing. I was told new order will be required and refund will take week time and new debit from credit card would be required from new order. Then what to do i had to take the add on for which i didn't show intention while booking, however , beside this transaction was smooth. Thanks. Yatin
YATIN S.Very accommodating, helpful and professional. Probablyly the easiest drop off experience I've had with Uhaul. Great people.
Willard S.I requested 24/7 pick up and got a confirmation as such. When it was time to pick it up, the app would not let me because it was showing it an in-person pick up. I had to wait for the store to open. When it did, I was immediately greeted by two dogs. I am a dog lover, but the owner does not know that and did nothing to keep the dogs from jumping on me and acting crazy. I had requested an appliance dolly when I set up the rental. The owner asked if I wanted a dolly and I told her yes. She then went in the back room and looked. She came back and said she didn't have ANY dollies. My helper was standing right next to a utility dolly and said, "How about this one?". She said okay. When she opened the back of the truck for pre-rental inspection, there was an appliance dolly and a utility dolly in the back. I had her take the utility dolly out and we left the other utility dolly in the office. The truck was great. It was clean and drove well. The appliance dolly was also in great condition. After it was all done, we returned the truck and left. The next day I got a receipt in which we were charged for two dollies. I wouldn't recommend going there.
PAUL M.Michelle was very courteous and kind. Definitely would use this location again.
christopher W.They were very helpful and generous!!!!
David M.There were multiple issues with the 10 ft uhaul we rented including a broken window handle, engine light was on and it was extremely dirty in the cab….. horribly nasty. And smelled sour. Other than that it was a great value for what i needed
benjamin S.Very awkward
Jonathan W.Nothing seemless. Friendly. In out in no time.
john M.Very friendly and helpful staff
James S.No one was at the office when I dropped off I just wanted to make certain that I was charged properly
kyle T.The rental was available when promised. The lot could use some more parking.
Richard O.This is the only location nearby that is open on Sundays, but the hours are very limited. It would be helpful if there were more locations open on Sundays, or this store could expand its hours.
John D.Soundworx U-Haul location is excellent!!
John S.The owner is AMAZING!! Friendly and sooo helpful with all our moving problems!!! Highly recommend!!! Best place to rent in Summerville SC!!!
John S.Michelle from sound worx was very professional and courteous and helpful facility was very clean truck was very clean and well kept service and pricing was great would recommend this facility
George G.make sure that the tires on the trailer are good. Also that the contracted roadside repair people fix it right the first time. The tire blew out a second time requiring the trailer and vehicle to be towed.
Eddie N.Very hard to get in and out!!
James H.