Customer did not leave a comment.Melyonna A.
Customer Reviews for South Augusta Merchants Mart LLC
(U-Haul Neighborhood Dealer)
Augusta, GA 30906
Services at this Location:
- Mon–Fri10 am–5 pm
- Saturday10 am–1 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.furman B.
Truck was dirty inside and outside . Gas tank showed between1/2 and 1/4 of a tank of gas so that's what I returned the truck with . Also I was charged for something extra and I had no explanation of what the charge was forKimberly B.
Customer did not leave a comment.Lyndsey C.
Great service 👏Anthony J.
OFFICE STAFF WAS CURTIOUS, ACCOMIDATING, AND VERY PLEASANT.Charles L.
Always have someone available for trailers who is knowledgeable and can assist in hooking and unhookingLYNNETTE T.
Customer did not leave a comment.Donald P.
The problem is this is not the location I was supposed to pick the equipment up at, it was 15 miles out of my way. I got no notification and I went over my mileage due to this fact.robert B.
Sometimes cars speed through the parking lot.Danielle H.
I returned the truck with more gas in it than what was in it when I picked it up. I was still charged for gas. That is not right. The manager said he would take care of it and he did not.Victoria M.
Customer did not leave a comment.john B.
I highly recommend South Augusta Merchants Mart as your preferred location. Mrs. Freddie is so pleasant to work with her customer service is on 100 % every time I visit her location. Great job!!! Thanks youCYNTHIA R.
Customer did not leave a comment.KAREN G.
The u-haul website listed locations within 2 or 3 miles of me that actually turned out to be 20 or 30 miles from me. I found the drop off location based on a Google map search of open uhaul locations.Robert H.
Customer did not leave a comment.synethia J.
Very good serviceLetha H.
Customer did not leave a comment.Donna B.
Marketing, mailers, customer appreciation perksrobert J.
Everything was easy and very convenient, thanks we will use this location again moving forward...Jessica T.
Well the gas that was supposed to be in their .....it was not it was empty and I littler had to hurry across the street to get gas....I had to purchase 80 dollars of gas...Vivian A.
Customer did not leave a comment.Synthia M.
This location was acceptable service. You Gordon Highway, Augusta location is deplorable. Your staff is uneducated on your own organization's policies and procedures. You're corporate name is at risk in their hands and you are losing money at that location. Just so you are aware, if anyone reads these comment sections. Not likely. Blessings.Beverly M.
Customer did not leave a comment.Chanquillia N.
Hire new front desk staff. I was treated horribly all because the front desk agent was upset with the main office. She told me she was â€œdoing me a favorâ€ by allowing me to rent a truck. Yelled and asked â€œDo you want it or not!â€ And yes I did curse her ass out. She deserved every bit. Then she tried to apologize later. I should've paid attention to the reviews of this dump. I deserve a refund. Reservation guarantee is a lie. Took over an hour after my pick up time to finally get the keys after she was done trying to lecture me about office issues that I have nothing to do with. . Made me late and unable to do what I really rented the truck for. Will never give this place business again.TONYA M.
The van that I used smelled horrible inside from start to finish. I own a small vehicle and frequently use uhaul to transport large items. This was the first time that I've experienced anything of this nature.carl T.
Customer did not leave a comment.Virginia P.
Customer did not leave a comment.Stephanie E.
Customer did not leave a comment.shirley G.
Tell customer about barcode it can get a little busy don't like the new change but it's all about accuracyKIM A.
Customer did not leave a comment.James C.
Excellent place to rent a uhaul. Staff is extremely courteous.Keith G.
Keep up the good workKIM A.
They are fabulous people and great customer service! I have rented from them twice no complaints.Jill R.
Customer did not leave a comment.James K.
Customer did not leave a comment.Estella J.
Fix the trucks up . Make sure they are in proper condition for traveling far. The truck I rented seems to need a tune up etc. Charge customers the right amounts and have correct information available when asking about charges.Stephanie R.
Very politenikki F.
Customer did not leave a comment.Donna H.
Customer did not leave a comment.Matthew P.
The pickup process was a mess. The app/website was unresponsive. The truck headlights barely worked and truck really struggle to get goingDavid N.
Person at the desk would not help me back the truck up so I could connect it.Christopher G.
Customer did not leave a comment.Issac L.
They didn't have everything I ordered so I can make my move easy.Valerie M.
Customer did not leave a comment.Stephen L.
Customer did not leave a comment.Stephanie D.
Customer did not leave a comment.Peter F.
Customer did not leave a comment.EBONI D.
They have HORRIBLE customer service. They did not properly explain anything and was very rude when we tried to ask questions.Patricia C.
Customer did not leave a comment.CHARLES C.
Nothing at allTIMOTHY H.
Customer did not leave a comment.Tracy J.
Everything went well.Faye K.
Customer did not leave a comment.DARON S.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Roderick H.
Customer did not leave a comment.alyiah G.
Everything was great.Carla T.
Self service - although the lady was nice it's a location that sells other items and uhaul is a secondary business.Zenobia D.
Customer did not leave a comment.Johnny L.
Nothing at all.Richard H.
Not a thing - it was a great experienceAndrea E.
Fuel up vehicles before you get them out. Also have equipment that is rented at the facultyAndrew D.
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.Christopher O.
Customer did not leave a comment.Kenneth R.
Nothing. Everything was greatâ€¦JENNIFER F.
Charge less? Make sure your online information matches your call center information. Online it said 476.00 with tax. We ordered 0 insurance. Got to the store it was 557.00....ridiculous. we also booked for 8:30 am. Could not puck up until 10:30 am and we had to drive to another location for pick up 25 mi uses away. 🙄 also our movers canceled after we paid and new movers did not show up until 2:00pm. Overall we were extremely disappointedCHRISTOPHER T.
Wonderful staff!!REBECCA F.
Customer did not leave a comment.JESSICA D.
Service was excellent!CARLOS H.
Customer did not leave a comment.Melinda P.
I had no problems. Vince is great at his job . I could not have been more pleased. It was fast , easy, and I appreciate him in so many ways, not only was he friendly, he was a man of his word, when he said " he woukd have me one ready in the morning" and he surely did. Thank YOU Mr. VINCE HARRIS AGAIN for your kind and friendly way,, and everything you did to make my move the easiest.. cause it sure was...THANK you so much! YOU WERE GREAT!crystal C.
Customer did not leave a comment.ALFREDA B.
Customer did not leave a comment.Micheal S.
Have more larger trucks.Helen W.
Customer did not leave a comment.Linda F.
Customer did not leave a comment.FRANKLIN G.
Customer did not leave a comment.Chante B.
Be a little more organized. I think the person checking me in was new to learning the process. No one offered to walk out with me and do a pre inspection which was okay because I knew what to look for. I received a call and text after I got home reminding me to tighten the lock more... I'm glad they did this because in my hurry I had not tightened the screw enough so I certainly made sure that was done prior to heading up north with a loaded trailer.Tamara R.
Customer did not leave a comment.DONALD W.
Very professional and knowledgeable staff. Excellent service.Jauwana A.
Front end alignments is very well needed on the vanJUWUAN T.
Customer did not leave a comment.PATRICE B.
The person behind the counter was clueless and required a lot of assistance to process the paperwork. I understand a trainee but this individual needed a lot of hand holding to perform basic computer skills associated with the formsDARYL M.
Customer did not leave a comment.RICHARD A.
Get some help in the place that actually knows what they are doing, almost uselessDARYL M.
Wasn't open when I dropped the trailer off. Online service worked well in its steadAnthony V.
Customer did not leave a comment.CHARLES W.
Customer did not leave a comment.BILLIE W.
Customer did not leave a comment.AHMADOU A.
Great peopleDONALD C.
I had requested pick up at another location approximately 10 miles closer to my original site. When I went to fill out the pre-pick up info one day before pick-up, my reservation of THREE WEEKS was no longer available. I will not use U-HAUL ever again. Extremely poor service and no service agent available to speak with. Everything is done with text/email and very limited to rectify any discrepancies.STEPHEN C.
I dont think the service I received can be toppedKevin C.
Very friendly. They stayed late for me to return truck. Good people.Frances P.
Customer did not leave a comment.SILVIA S.
Did just what they shouldDuane M.
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