Everything was almost perfect, except the rep fail to disclosed that there was a mileage limit and charge per mile after that limit. Although customers technically have a contract with the details, not every customer has the time these days to sit down and read through every word for very important information such as the mileage limit, when it literally takes a few seconds for a representative to disclose that information. The sad thing is, my wife and I would have traveled the same amount of miles regardless, because it was a military move, but at least we wouldn't have been caught off guard with a significant additional charge.THOMAS M.
South Augusta Merchants Mart LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Augusta, GA 30906
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The people who manage it need lessons in communication. I was told to go to the trucks to see if the individual was there because the vehicle had just been returned and they weren't. The lady kept calling his phone and he wasn't answering and when he finally did he very nonchalantly said â€œI'm right outside.â€ I was told I was being given a $14 credit to put gas in the truck and it needed to be over 1/4 because the person before me didn't bring it back with 1/4 in it. The truck itself in my opinion was unsafe and I expressed as much. The check engine light was on the WHOLE time. When I checked in I mentioned it and the lady said â€œthe mechanic said if the gas cap isn't on fully it will stay on.â€ The gas cap wasn't even attached to vehicle - had I not been paying attention it would have went flying. The seats were ripped up as well as the roof upholstery was a mess. The visor on the driver side didn't even stay up. It fell down multiple times. Breaking was also nerve wracking as every time I did the vehicle shook a lot. I decided to only do one thing and take it back so I didn't even finish everything I needed to.Danyele M.
Very professional and good customer serviceHazel R.
Just had issues with truck pickup. Didn't know I had to use truck share and I had a 7 am pickup and they confirmed on the phone with me. I show up that morning and no one was there and they didn't open till 10 and the manager didn't pick up when I called. I was disappointed that uhaul didn't offer to discount my hitch after the whole 2 day ordeal. I was very reasonable but you all didn't offer any discount on my order. I hope you all reach out to refund a bit of my order out of good will since you all messed me upNarendrakumar P.