Everything was great. I was able to get a UHUAL at the last minute. Mrs.Freddy was extremely respectful and knowledgeable of how many miles I would probably use. Store was clean and tidy. Smelt great. Felt like a family environment
Alicia Patrick
South Augusta Merchants Mart LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Augusta, GA 30906
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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What made the difference for me was the accountability the Area Mgr took because when I arrived to get the Uhaul it was before the location opened and I was guided to use the app to complete my rental reservation and get the truck. The app did not work properly and provide the process to rent the Uhaul at my designated time.. The Area Mgr called me directly and apologized for the inconvenience and proceeded to upgrade my truck and give me the $29.95 price for it. I really appreciate the time he took to resolve my issues with my rental and make the process smooth
Amie Davis-JeffersonEverything was almost perfect, except the rep fail to disclosed that there was a mileage limit and charge per mile after that limit. Although customers technically have a contract with the details, not every customer has the time these days to sit down and read through every word for very important information such as the mileage limit, when it literally takes a few seconds for a representative to disclose that information. The sad thing is, my wife and I would have traveled the same amount of miles regardless, because it was a military move, but at least we wouldn’t have been caught off guard with a significant additional charge.
THOMAS MYERSNothing!
Ron WaltersThe people who manage it need lessons in communication. I was told to go to the trucks to see if the individual was there because the vehicle had just been returned and they weren’t. The lady kept calling his phone and he wasn’t answering and when he finally did he very nonchalantly said “I’m right outside.” I was told I was being given a $14 credit to put gas in the truck and it needed to be over 1/4 because the person before me didn’t bring it back with 1/4 in it. The truck itself in my opinion was unsafe and I expressed as much. The check engine light was on the WHOLE time. When I checked in I mentioned it and the lady said “the mechanic said if the gas cap isn’t on fully it will stay on.” The gas cap wasn’t even attached to vehicle - had I not been paying attention it would have went flying. The seats were ripped up as well as the roof upholstery was a mess. The visor on the driver side didn’t even stay up. It fell down multiple times. Breaking was also nerve wracking as every time I did the vehicle shook a lot. I decided to only do one thing and take it back so I didn’t even finish everything I needed to.
Danyele Mason