The UHaul app is buggy and should not be required to rent a vehicle. What could have taken 10 minutes ended up taking 30+ as I struggled through your poorly designed UX and the iPhone app repeatedly crashed, eventually only solved by the tech calling IT support to fix it on the backend. The simple function of renting a vehicle should not be locked behind an iPhone app. It is inconvenient and dangerous. The rental pick-up location did an excellent job of helping me sort it out and I give the location 5 stars. It's sad how much work they have to do to solve for your broken software.
Tyler H
Customer Reviews for South Bay Auto Repair #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sandra was great!
JOHN MGreat service if you need help or last minute support!!
STEPHANIE BI really appreciated the phone call to help me with checkout. It was late in the app was not working correctly so the phone call was crucial.
zohar mIt is a gas station. There is not much you can do to improve it.
Gregory AFuck you for the absurd pickup process on the app. Why would I bring a copy of my lease, my passport, or have my employer available to receive a phone call verification at the time of my rental pickup?
Glenn KToo difficult to review labor help. You have to sign up for an account. Not fair to help who did a great job.
Michael DGot the truck dirty, with sand and trash on the floor and filthy windows. The drivers side door was broken which made it hard to close. Only had a quarter tank of gas when I picked it up. Very shoddy.
Thomas MThe truck was missing the dolly’s that I paid for and only had 2 furniture blankets.
SEAN HNew owner operator awesome ser ice for a new dealer.
CHRIS ADrop off was great. Very friendly.
DAVID W