Great service!
RHONDA B
Customer Reviews for South Bend Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service and the staff went above and beyond
MATTHEW LRental experience was efficient and professional. I will rent from this place in the future.
James SDropped truck off & they checked it in the next day without any issues.
ANTONIO PI didn’t know it at the time of pickup but there was an obvious tire balance issue I shared at the drop off location. They apologized and said they would have it checked. I appreciate that and know the next renter will too. Not sure what could have been done prior to my rental.
MARK SSouth Bend Self Storage was great! We don’t have any complaints about our pick up, the staff or this location. We were very happy with how knowledgeable and helpful they were. However, we do have an issue with our online U-Haul experience. Since there is not a separate location to submit that issue I am going to write it here and hope that it finds its way to corporate. I made our reservation online. I was given a few locations where it said the trailer would be available. I chose the location that worked best for our location and the time we would need to pick up. However, after plans were made we were contacted, which we missed the call, by corporate. My husband was not able to contact the number that had called him, so I contacted our original pick up location. They were extremely helpful and let us know that our entire reservation had been changed. Now we would have to go further away. I was not going to get upset with them because it was not their fault. So I called South Bend self storage, again very helpful. They acknowledged they had our reservation, however I had wanted to pick up at 8 am, but they don’t open until 9:30. Now our time was also changed, again not this locations fault. So after making a reservation online my location was made further away and the pick up time was changed. This was a huge inconvenience and delayed our trip by a day as we had to reschedule the help we needed. After using U-Haul many times over the years I was greatly disappointed.
MATTHEW Svery well run and professional
GERALD DPicked up a screw in my personal cars tire during the pickup process. Your lot needs to be cleaned and swept. Not only put the $150 for your six hour rental - but an additional $100 for a tire repair/ replace. Frustrated!!
CAROLYN BThe staff was very friendly and accommodating. They answered all my questions and showed me ways that I could save money. A great team!!!!
MARIO EI am very dissatisfied, I went to pick up the truck and trailer, the guy said there would be a credit if we dropped off to an alternate location, so we agreed. We were charged full price, and told we would get credit at drop off. I looked at paperwork before leaving and the address for original drop off looked like it was on there, I questioned the guy he said that was the alternate location and we will get credit at drop off. So when we got to south bend, we unpacked dropped everything off a day early. I was on phone with u hual rep as the location was closed already and he said to call store about credit in morning. When I called they didn't know anything about it, and said that usually is applied at pickup. I called pickup location amd he said to call u hual. I contacted u hual and after battling and finding out they sent us to the wrong location instead of where the credit was agreed for, we were told we would get a refund. I waited 5 business as stated didn't see anything, waited another 5 business days, nothing, have been reaching out to u hual and they keep saying they sent it. It has now been 14 business days since supposed refund is issued and nothing. I have never had trouble with a deposit into my account, bank has no trace of anything and now u hual wants to be quite..they have no problem taking your money but when it comes to giving it back they wanna be funny and give problems...watch your back and pockets and triple check everything!
Page LPraise the workers who found my granddaughters tablet in the u haul I rented, and called 1st thing this morning to tell me. My granddaughter and I were so grateful. Thank you.
CHERYL BScheduled this truck 4 hours in advance. When we went to pick it up, the directions for the vehicle were completely incorrect. The van was parked alone on the other side of the lot by dollar general. When we got inside (it was unlocked) it reeked of urine and stale cigarettes. There was dust throughout the van as well as dead bugs. I can only assume an homeless person was inside at some point.Also it had barely any gas in it. My original mile estimate was dead accurate, however I had to go out of my way to get to a gas station so that the van didn’t run out. That resulted in a $35 fee from uhaul. I’m not a picky person by any means, however this place did and uhaul did me so dirty. I will never visit this establishment again, and uhaul will be a last resort option from here on out. What’s advertised as $19.99 on the side of the van I rented somehow turned into $93
ALEX Rexcellent team
SHARESE Sthey are an excellent team
SHARESE SGoing to this location is always a pleasure. The staff is always very courteous and it’s always a quick pick up and drop off.
GERONIMO PI don't like the mobile transaction. Too many steps, a bit confusing!! Took me about 40 minutes when I picked up and 30 minutes when I dropped off!!
Micolette PEasy, efficient, professional service. First time using U-Haul. Good job!
THADDEUS JThis is the absolute best location for Uhaul rental. Fast. Easy. Kind. Very very good customer service
CONNIE PVery easy rental experience. Quick service. Responsive to request to change date for return.
KRISTIN PExecute a thorough Inspection of the equipment prior to renting. I was given a trailer with a nail in the tire. Since it was one way travel, I had to contact U-haul Roadside Assistance vs. using the rental pick up location only 2 miles away. After 60 minutes, U-haul Roadside assistance replaced the tire. On a positive note, Protech Auto Repair employee replaced the tire, checked the other three tires for nails by jacking up the trailer, checked the tire pressure, etc. He was outstanding.
JOHN PMake certain truck is safe and clean. I was given a truck with a bald front tire that had to be changed two days into my rental. The truck was not vetted before I took it -- I trusted it was but have learned to check every aspect before the next rental. The agent did get a leaf blower and clean the back of the truck. But the cab was not cleaned -- the dash was dusty, the floor mats dirty, candy wrappers and candy bars in cubbyholes. Behind the seats was paper trash, an empty gallon water bottle, and a child's teddy bear. I rented on Sunday morning and called the location Monday morning to have then contact the previous renter of the truck about the child's teddy bear, but was snickered at over the phone with the question.I fear some child has moved to a new home and has lost his teddy bear in the move, and is very upset. We still have the bear with us in Maine if the owner of the bear can be contacted. If it were my child, I would appreciate having the bear returned.
RICHARD DGreat service and wonderful guys working at this location
RICHARD CEasy to reserve, pickup, and return.
THOMAS DEverything was great
DONNA SEasy from start to finish and very chill friendly staff. Will definitely return if the need presents itself
Amber HWorked great. Parking lot is easy to navigate. Wouldn't ask for more. I'll rent it again.
BRITNEY DEverything was perfect.
DAVID HStaff were polite, friendly, and efficient. Quick for both check in and check out. No problems.
MICHELLE RI'm sure I will be renting again here shortly. Thank you! 🎉🎉🎉🎉
AUSTIN MVery good. I always use this location U-Haul and I never have any problems.
KEISHA FWonderful service always!
Rhonda BThis site is always excellent
SHARESE SCustomer service was awesome. Truck was just right for moving my entire house in 1 day
MATTHEW PTruck was ready as requested.
Trent BGreat job Dave and crew!!!
Kent NGreat customer service and great rental prices.
MICHAEL GMuy bien servicio 👍
DANIEL PDavid and Armando were excellent to work with, as usual. They provided me with the truck I needed and it was ready when I arrived to pick it up. Thanks again!!!
GARY OMuy buena atención
GREGORY IGreat job on all your employees
JERRY CAlways a great experience renting from South Bend Self Storage!
veronnika hKeegan was great!
DAN LWhen needing to drop off truck after hours the location is very difficult to get to as maps doesn't know the area, the lot has 2 different truck parking locations and no clear directions for where to park. The drop box for keys is also very hard to find as it's just a metal slot in the side of the building. There's no sign on the door telling u where to drop off keys and the drop box itself is unlabeled and hard to find. The app also doesn't tell you where to drop off the keys.
APRIL BJust keep doing what your doing...
TERENCE CA
DAVID NKeep up the Excellent Service that you have!!
BILLY WGood
HOMER TIt was an amazing experience all the way around! I will never rent from another vendor again! This is was an emotional time for me and my interaction with everyone at this location made it so much easier! Thank you
TIWANDA GThank you!
DAVID NGreat customer service ⭐️⭐️⭐️⭐️⭐️
JOSHUA FFast and easy pick up and drop off
ROBERT DFriendliest staff! No hassle pick up or drop off!
Sally OA+
DAVID N