Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Their address is not at all visually correct. At 605 N. Hickory there is no sign (“UHaulâ€) or indication of any business other than a Dollar General. The office is probably at least 200 yds from Hickory. With perseverance, I turned on Miracle Lane, which intersects with Hickory, to begin the hunt.
Great staff
Like the service
Excellent customer service with Dave. He is a great person to deal with. I will always return to him if I need a vehicle.
Just keep doin what you're doin! Excellent Service!
Dave is an excellent guy to work with. He's honest and fair. Great doing business with someone who cares and appreciates their career. I will returned if I need a vehicle.
Great fast and courteous service. They really know what they are doing there! AAA+++
Great customer service. Very nice staff.
MIGHT WANT TO VACUUM THE TRUCK BETWEEN RENTALS. MINE HAD A LOT OF DIRT AND SMALL PIECES OF TRASH IN THE CAB
Employee was not wearing protective face covering.
Everyone was very helpful!
Dave is a great person to deal with. He does his best to assist you as a customer.
It was a real great experience and the employee was very good but maybe could have wore a face mask
Staff was very friendly and helpful.Would definitely use they again .
I had a very goo experience with the Hickory location but the lady at the Western location was very rude.
He's owner
Explain the pick up process better. We stood at the truck for 45 minutes answering questions and taking pictures before we could get in the truck. Seems like there should be an easier way.
THE ABSOLUTE WORST UHAUL EXPERIENCE I HAVE EVER HAD! The app crashed, the customer service in the office was miserable at best. Every time I asked a question the gentleman just huffed at me and acted like I was just interrupting his day. THE TRUCK ONLY HAD 3/4 OF A TANK. YET I WAS REQUIRED TO RETURN IT WITH A FULL TANK. I'll be honest UHAUL - unless you make this right - I will never use your services again - and neither will be businesses, family, or friends.
It was hard to tell where to place vehicle and also drop off keys. Nowhere did it state key drop off. I am still hoping I put them in the right location.
tried to rent a Uhaul in Mishawaka and they wanted us to go to Laporte to pickup, doesnt make sense, more miles and fuel that we would have paid for.
Trucks all over the place hard to know where to put truck and drop key. More signage needed. Scary if it was dark outside.
Greeting with a smile. Treat as individual not just one more thing you've got to do
Wear a mask. Not a single employee was wearing one or social distancing
Service your trucks. Breaks and steering wheel.
Thank you--Excellent experience all around!!!
Zdont use the uhaul pick up place I. Elkhart, Indiana. It was horrible. The South Bend facility was wonderful.
I've been coming to this place for U-Haul rentals because of the customer service, clean equipment and easy pick-up and drop off. Keep up the good work!
The van was locked so we couldn't get our keys... so maybe make sure that if you have a van reserved for self checkout, it's properly prepared?
The truck was dirty and smelled like cigarettes. When I returned it the questionnaire asked if the truck was clean and I attempted to say no and that incurred a 25$ cleaning fee so I said yes with no option to explain why. I have rented before from U-Haul and this is my worst experience. I also had to wait for “Approval†for 20 minutes before I could leave ...
I could not log on to the website for the after hours return. I was on hold for customer service for 30MINUTES. When I finally got some woman she did NOTHING TO HELP ME. After being on hold for 30 minutes she just transferred me to someone else where I again was put on hold. I finally hung up in frustration and after sitting in the parking lot for 45 minutes for NOTHING!!!!! NEVER AGAIN!!!!!!!!
No complaints here! This place seems clean and responsible. I've never had an issue with this location and I've used it 2-3 times. I've never NOT had issues at the 2 other Uhauls I've used. :-)
The person who helped me was so lovely, nice to chat to and went above and beyond to make sure all of my queries were answered. I hope they are rewarded for their good work!
This Location is what U-HAUL SHOULD use as an example of above and beyond customer service! -Randall
They canceled my reservation to suit their own need
Leon & Veronica (if that's her real name) were racist and lied to me. I asked to see the policy stating that they don't drive the car off the ramp and she got upset. She lied saying I verbally abused her and called the police thinking her lie would hold up. God always protects His children. Leon isn't like her, he was only behaving that way because of her. I prayed for them both. Leon on talked to me over the phone. I will continue to pray for them I see why God brought me to this city. Be blessed
I did not like how you had to pay for an entire extra day if you needed to extend your rental. The price for 2 more hours was the same as an entire day. Frustrating.
Very efficient and friendly
I could say all kinds of things. Way to much to text to get through. Thanks. Haven't got my refund either.
I was overcharged for the mileage. Owner was argued about the odometer reading and I only drove from South Bend Indiana to Sawyer Michigan . There is no way I drove 104 miles. The worst customer service ever
Fast and friendly service!
We have rented from this location numerous times and they are always friendly and helpful.
Truck had left over trash under seats. Trucks do not go past 70 mph hard time keeping up on highway.
Very clean and professional.
I liked that the employees were friendly and knowledgeable... willing to work with me on exchanging vehicles, etc. I had been going to another location and the employees are very slow, and seem hassled all the time, these employees were great!
First the staff member was really rude. i had a intermittent mechanical/hidraulic issue with the truck, and the staff member wasn't caring about it. Last, i supposedly received the truck with the full gas tank, but when i filled the tank to return the truck, i've put a bit over 7 gallons, and i drove 7,43 miles. Once again, the staff member wasn't worried when i mentioned and showed the receipt.
The return instructions were confusing. The instructions at the beginning, middle and end didnt agree. One spot said return on north side near office, then at the end it said east side of lot near dollar general. Also at the beginning it said do not lock and at the end it said to lock vehicle. Very confusing.
