Customer Reviews for South Bend Self Storage LLC
(U-Haul Neighborhood Dealer)

939 reviews

605 N Hickory Rd Ste A   South Bend, IN 46615

(574) 299-8443

Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9 am - 1 pm

Special Operating Hours

  • 4/12/2021 - 4/16/2021: 10:00 am - 5:30 pm

Services at this Location:

Contact Us

(574) 299-8443

605 N Hickory Rd Ste A
South Bend, IN 46615

Services at this Location:

Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9 am - 1 pm

Special Operating Hours

  • 4/12/2021 - 4/16/2021: 10:00 am - 5:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joanna H. 
Rating:
5.0

I have recommend to a few of my friends and there going to be going there for their trucks.

Tammy P. 
Rating:
4.0

The app said to lock the doors, but gave no instructions about where to leave the keys, so I left them in the truck and locked it. The location didn't have a spare. I have to pay $50 for a locksmith. Other than that I liked everything.

BRIAN B. 
Rating:
4.0

Customer did not leave a comment.

ava L. 
Rating:
1.0

Customer service is very poor when I first run into the truck for a week it was $295 it included $750 MI I went over by a couple days when I took it back they charged me for everything at 89 cents a mile I only went over 27 miles

Thomas K. 
Rating:
5.0

Nice people, and the truck got the job done. So I'm a happy camper.

Samantha C. 
Rating:
5.0

Customer did not leave a comment.

Joy M. 
Rating:
5.0

Customer did not leave a comment.

Mehmet E. 
Rating:
5.0

They provided excellent customer service for my family and I.

YOULANDA L. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

amy D. 
Rating:
5.0

Customer did not leave a comment.

Harold D. 
Rating:
4.0

Customer did not leave a comment.

Sue B. 
Rating:
5.0

Customer did not leave a comment.

justin P. 
Rating:
5.0

Great service! Love this location

Manuel R. 
Rating:
2.0

The person who sold the trailer rental was fine. However, the person that went to look at it after we had problems right after the rental assumed my wife, didn't know about trailers and tried to mansplain to her that trailers normally have broken leafsprings and they just don't roll normally because we don't really know about trailers. The problem is she grew up on a farm, I was the Controller of Nation Tank and Trailer and sold trailers and trailer parts for two years, now I just sell trailer parts at TRP international, but I think I know my way around a trailer a bit more than most people. Don't mansplain something to a customer. The trailer they originally rented had a faulty issue that needed fixed and we need a new rental because it was not up to satisfaction. Just meet your end of the bargain. We didn't want your trailer to mess up our vehicle. We were trying to save you cost for renting us a faulty trailer. The trailer was changed out, but the attitude from the employee was completely unnecessary. Thank you.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Evelyn S. 
Rating:
4.0

Customer did not leave a comment.

Lisa M. 
Rating:
4.0

Customer did not leave a comment.

CARNEEYA SHALAY C. 
Rating:
5.0

Customer did not leave a comment.

Cinthia F. 
Rating:
5.0

Staff was friendly and knew what he was doing.

Michelle B. 
Rating:
5.0

Everytime I've rented from them it has been nothing but high professionalism and excellent service.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Elayne S. 
Rating:
5.0

Interior was dirty but I only used the truck for 3 hour and returned it in the condition in which I received it. The truck was OK for the move. Had no problems with it and the personnel were good to work with.

LLOYD A. 
Rating:
5.0

Customer did not leave a comment.

Liza F. 
Rating:
5.0

Customer did not leave a comment.

patrick M. 
Rating:
5.0

Customer did not leave a comment.

gerald W. 
Rating:
5.0

Great customer service and very friendly and helpful!!!

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

SCOTT F. 
Rating:
5.0

Nothing

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Garry S. 
Rating:
5.0

The vehicle itself was vissibly clean and ran great, but it smelled liked someone had been smoking pot in there. It was very strong everytime you opened the door.

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

nancy B. 
Rating:
5.0

I had difficulty in making the reservation. The agent and I both discussed a location in Niles, MI. When I arrived we discovered the rental was in south bend, IN. South bend was never mentioned in the reservation phone call.

Wayne M. 
Rating:
5.0

Staff great, truck great. Maybe better wiper blades , not good in snow.

Morgan F. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

We have used this location a couple of times and they have been great!

MARY L. 
Rating:
5.0

Very easy and clean environment to do business with cordial employees.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
1.0

Our return expierience was a nightmare. We were stuck on the side of a road for almost an hour because the UHaul customer service gave me a return address for our truck for a business that no longer exists (the address they gave us led to an empty building). 3 customer service phone calls which I could never get through and 2 online chats later, we finally had a new drop off location. Most frustrating experience with UHaul overall , not specific to this particular business.

Anthony L. 
Rating:
1.0

There were cigarette ashes all over inside of truck, the console was dirty and slimy. Would not recommend!!!

Noah L. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
1.0

Their address is not at all visually correct. At 605 N. Hickory there is no sign (“UHaul”) or indication of any business other than a Dollar General. The office is probably at least 200 yds from Hickory. With perseverance, I turned on Miracle Lane, which intersects with Hickory, to begin the hunt.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

Victor T. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

Terry D. 
Rating:
5.0

Great staff

Sue L. 
Rating:
5.0

Like the service

FAUSTIN K. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Ashleigh F. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

Excellent customer service with Dave. He is a great person to deal with. I will always return to him if I need a vehicle.

Fred H. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
5.0

Just keep doin what you're doin! Excellent Service!

Stacey T. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Mikayla B. 
Rating:
5.0

Dave is an excellent guy to work with. He's honest and fair. Great doing business with someone who cares and appreciates their career. I will returned if I need a vehicle.

Fred H. 
Rating:
5.0

Great fast and courteous service. They really know what they are doing there! AAA+++

Lincoln L. 
Rating:
5.0

Customer did not leave a comment.

michael J. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

Great customer service. Very nice staff.

Clara R. 
Rating:
4.0

MIGHT WANT TO VACUUM THE TRUCK BETWEEN RENTALS. MINE HAD A LOT OF DIRT AND SMALL PIECES OF TRASH IN THE CAB

PAUL G. 
Rating:
3.0

Employee was not wearing protective face covering.

Taylor C. 
Rating:
5.0

Everyone was very helpful!

MELISSA S. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Dave is a great person to deal with. He does his best to assist you as a customer.

Fred H. 
Rating:
5.0

It was a real great experience and the employee was very good but maybe could have wore a face mask

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

GREG A. 
Rating:
5.0

Staff was very friendly and helpful.Would definitely use they again .

Richard M. 
Rating:
5.0

I had a very goo experience with the Hickory location but the lady at the Western location was very rude.

Andrea P. 
Rating:
3.0

Customer did not leave a comment.

Richard R. 
Rating:
3.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

Tom A. 
Rating:
3.0

He's owner

Jeffery D. 
Rating:
3.0

Customer did not leave a comment.

joshua H. 
Rating:
4.0

Customer did not leave a comment.

Jonale H. 
Rating:
4.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

Explain the pick up process better. We stood at the truck for 45 minutes answering questions and taking pictures before we could get in the truck. Seems like there should be an easier way.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Raina L. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
1.0

THE ABSOLUTE WORST UHAUL EXPERIENCE I HAVE EVER HAD! The app crashed, the customer service in the office was miserable at best. Every time I asked a question the gentleman just huffed at me and acted like I was just interrupting his day. THE TRUCK ONLY HAD 3/4 OF A TANK. YET I WAS REQUIRED TO RETURN IT WITH A FULL TANK. I'll be honest UHAUL - unless you make this right - I will never use your services again - and neither will be businesses, family, or friends.

Max J. 
Rating:
2.0

It was hard to tell where to place vehicle and also drop off keys. Nowhere did it state key drop off. I am still hoping I put them in the right location.

Laura R. 
Rating:
5.0

tried to rent a Uhaul in Mishawaka and they wanted us to go to Laporte to pickup, doesnt make sense, more miles and fuel that we would have paid for.

JOHN F. 
Rating:
2.0

Trucks all over the place hard to know where to put truck and drop key. More signage needed. Scary if it was dark outside.

Lloyd S. 
Rating:
5.0

Customer did not leave a comment.

Estephan A. 
Rating:
3.0

Customer did not leave a comment.

Brian T. 
Rating:
4.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Courtney M. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Tina C. 
Rating:
3.0

Customer did not leave a comment.

Carson O. 
Rating:
5.0

Customer did not leave a comment.

Heather Y. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

Mende G. 
No reviews have been submitted for this location.

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