Customer Reviews for South Bend Self Storage LLC
(U-Haul Neighborhood Dealer)

1,174 reviews

605 N Hickory Rd Ste A   South Bend, IN 46615

(574) 299-8443

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(574) 299-8443

605 N Hickory Rd Ste A
South Bend, IN 46615

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 7/4/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Guy W. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

Armani S. 
Rating:
5.0

Customer did not leave a comment.

Erlene U. 
Rating:
5.0

Customer did not leave a comment.

Lenny M. 
Rating:
3.0

online check-in was a fail. 10-15 minutes wait time to call. Had to wait until location opened.

John F. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Nikolai K. 
Rating:
5.0

Excellent customer service at this location.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Sierra J. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Best location in the county!!

Amy W. 
Rating:
4.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

I would check with the locations that have uhaul rentals that are other businesses because we were delayed with all our plans due to the fact that a small shop was closed at 2pm on a Saturday to pick up a rental. I understand things happen....someone could have called in but if that happened at a bigger place there would have been someone still there.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Customer did not leave a comment.

Joseph Q. 
Rating:
5.0

Customer did not leave a comment.

BernardoIgnacio P. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
5.0

Customer did not leave a comment.

Lynn V. 
Rating:
5.0

The guys at the place are always helpful.

Steven S. 
Rating:
5.0

The online check-in was thorough and made the truck pick up easy. Using the photo uploads to document the mileage and condition of the truck made me feel comfortable about the process.

Norbert L. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
3.0

Customer did not leave a comment.

jonathan A. 
Rating:
5.0

No comments

Shredia D. 
Rating:
5.0

Driver-side door was broken

James D. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Darryl P. 
Rating:
5.0

Manager/front desk guys were extremely helpful and made checking in and out easy for me (19y/o Female). Positive experience overall and would come back to use them for storage as well!!

Julia B. 
Rating:
5.0

Efficient, affordable, and reliable!

Randy M. 
Rating:
5.0

Staff very courteous and professional. Made the entire process as easy as possible. I will definitely rent from South Bend Self Storage again.

Raymond B. 
Rating:
4.0

Customer did not leave a comment.

Qingfei W. 
Rating:
5.0

Good job

REBECCA S. 
Rating:
3.0

Staff member that was there when picking up was a Dick. Not to thrilled at how much I was charged. You advertise $20 a day. I paid $90. Ridiculous how you can get away with that.

Dylan F. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Well stay as good as you are and maintain the same friendliness

WILLIE H. 
Rating:
5.0

Customer did not leave a comment.

Alexzandra G. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
4.0

Customer did not leave a comment.

Rick M. 
Rating:
4.0

Customer did not leave a comment.

Bill F. 
Rating:
2.0

Need to be able to leave truck at location and not on a side street hoping it won't cause problems for neighborhood. There is plenty of room.

Melaura P. 
Rating:
4.0

The app has glitches which made it possible to return the truck without getting help from the staff at the location. They were extremely polite and helpful. I'm glad I returned the truck early. If I hadn't I would have had to call UHaul because of the difficulty with the app. Bottom line, fix the app/website.

Susan F. 
Rating:
3.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Valerie K. 
Rating:
5.0

Customer did not leave a comment.

Mark M. S. 
Rating:
5.0

Customer did not leave a comment.

Latoya B. 
Rating:
3.0

The car trailer ratchets for the tie down straps were rusted and not maintained. Very difficult to release straps. Need to be oiled and be freed up. One strap came off the wheel and I was unable to release it to tie down again. Cab of the truck was invested with lady bugs. Once we hit warm weather, they came swarming out and crawling all over the place. Staff was very friendly and helpful and why I gave the location an above average rating.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Eve B. 
Rating:
5.0

Nothing I can think of. Service and truck condition was excellent! Made our move made so much easier.

John G. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Brayan C. 
Rating:
5.0

Customer did not leave a comment.

AMBER C. 
Rating:
5.0

Everyone was so nice and I had no problems at all.

Gina H. 
Rating:
5.0

Customer did not leave a comment.

LUCAS E. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

They were very accommodating to my needs. I had to reschedule the pickup twice due to medical events and they worked with me and made my move go very smoothly. They were outstanding in every respect,

James D. 
Rating:
4.0

The lot and drive into the location had not been plowed creating safety and logistical issues.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

AugustEdward M. 
Rating:
5.0

Nice guys there - no issues - well run operation.

Robert E. 
Rating:
5.0

Staff was great & they made the process super easy! Will definitely visit again the next time I need a truck.

Chissa-Louise R. 
Rating:
5.0

Great experience, would definitely rent a truck from South Bend Self Storage again.

KYRA M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
3.0

Uhaul was covered in a foot of snow, workers didn't come out to check the fuel levels or that the truck was clean. Dirty coffee cups in cab. I took care of clearing the snow off the front and the dirty coffee cups.

Allen S. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Very helpful staff,friendly, courteous ,

KATHARYN B. 
Rating:
5.0

Nothing. You have been most helpful whether it was a small truck or a larger truck.It could.be for 2 hours or for a day. Thank you.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

KATIE L. 
Rating:
5.0

Thank you for nice return place

WILLIE H. 
Rating:
4.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Cesar S. 
Rating:
5.0

Dave Hayes was friendly and very helpful. Will definitely use this service and location again!

LaTonia F. 
Rating:
5.0

Friendly, fast, & helpful! Thanks

RYAN B. 
Rating:
5.0

Nothing. It was a first class experience. Wonderful employees.

ANNA K. 
Rating:
5.0

Customer did not leave a comment.

Theresa C. 
Rating:
5.0

Customer did not leave a comment.

Yvonne F. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

I have rented from this location several times and will continue to use this locations as needed. Great service. Easy for an in and out. JUst great to deal with

Dan G. 
Rating:
5.0

Customer did not leave a comment.

robert T. 
Rating:
5.0

Outstanding ßevice. Very clean.

Todd W. 
Rating:
4.0

The trailer i rented was in good working operation including the lights! I had help hooking it up and connecting everything. It worked without an issue. I will rent again and recommend others.

Dale N. 
Rating:
3.0

I didn't feel adequately notified about the mobile app pick-up & drop off instructions. I needed to pick up my U-Haul at 7:30, however, with all the alternative numbers and verification, I didn't pickup my U-Haul until well after 7:30am. And the app doesn't explain that you'll need all these various verifications, which caused a delay. Additionally, upon drop off, the “return key here” sign is no where to be found. It should be clearly listed where to drop off the key. I had to reach out to customer care for assistance. I really don't know if I put the key in the right spot. I just think things should be smoother or contact should be made to ensure the guest's awareness of what's to happen on pickup day.

Matthew M. 
Rating:
5.0

I go to that location even though I pass another Uhaul rental center on my way , because I like the quality and service there ! Easy in and out every time.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Damisha L. 
Rating:
5.0

Customer did not leave a comment.

Douglas P. 
Rating:
4.0

Customer did not leave a comment.

Kathie B. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

georgia L. 
Rating:
5.0

Always use uhaul and I love the mobile check in. It makes my life easier !!

CORINA L. 
Rating:
5.0

Customer did not leave a comment.

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Travis P. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Great. Fast. Didn't have soap in the men's room but they just opened. No real complaints.

Samuel L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
4.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

The attendants atthis location were very helpful and made it very easy for me to return the trailer and the truck.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
No reviews have been submitted for this location.

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