Customer Reviews for South Bradford Street Self Storage
(U-Haul Neighborhood Dealer)

Rating:

2.0

This was a pretty frustrating experience from the beginning. Since the location was closed on Sunday, I had to use the app to pick up my truck. The app wasn’t working, so I couldn’t complete the check-in. I ended up having to call customer service, sat on hold forever waiting for someone to answer, and by the time everything was finally sorted out, it had taken over an hour just to get my truck. When I finally got the truck, there was no dolly at all, even though I had reserved and paid for one. Customer service told me they would remove the charge from my bill, but they never did. On top of that, the truck sounded like it had mechanical issues. When I called customer service, the representative told me the truck hadn’t gone through its required inspection. She tried to switch me to another truck, but there were no keys in any of the lockboxes at that location. The only other option was to send me to another location, but after I’d already spent over an hour trying to pick up this truck, I didn’t have time to start the process all over again somewhere else. Not having the dolly made my move take nearly twice as long because we had to move everything by hand. Between the app not working, the hour-long pickup, the long customer service wait, the missing dolly, the truck that hadn’t even been inspected, and still being charged for equipment I never received, this was an incredibly frustrating experience. I feel like I should have been compensated for everything I had to deal with.

Rating:

5.0

Not sure I can list any improvements.

Rating:

5.0

Truck very clean! No delays in getting equipment. Highly recommend this location! Thanks!

Rating:

5.0

The only pain is U-Haul's buggy app. The location did everything right.

Rating:

5.0

Of all the uhauls that I have rented. This is the best place. The lady who checked me in was wonderful.

Rating:

4.0

Keep up the good work.

Rating:

5.0

There was nothing wrong with the location, but I used Apple Maps and put in the address of 825 Bradford St., and it took me to the wrong area about a half mile down the road. And it took me another 15 to 20 minutes to figure out where this location was.

Rating:

1.0

The location was actually great, but what you did do is move my rental across town instead of the nearest location to my house and I had to compensate. If I make a reservation at one place and you move it 20 minutes away when I’m on a tight timeline you need to honor the original location and get the equipment to that location. It was unacceptable to switch the day before and me have to change my plans for the day because of it.

Rating:

5.0

Transmission is in bad shape, takes too long for the gears to shift and it lurches. The cargo door gets stuck about a foot from full closure, it’s a bear to get it fully closed.

Rating:

5.0

Clean

Rating:

1.0

I will never use uhaul again based on my service from the rude, fowl mouthed woman named Donna.

Rating:

5.0

Not too much cause yya final able thanks so until next time.Allsome as well the best in Ga.

Rating:

5.0

I’ve never rented a U-Haul but this was the best move ever!

Rating:

5.0

Only thing I rented to furniture moving karts and only got 1. Overall everything else was great

Rating:

5.0

the drop off location was hard to locate. since the pick up location put the wrong drop off street i wasted time looking for them Couldn't even call them since the phone on the paperwork didn't go to anyone. The ladies at the drop off were very helpful and understanding. they didn't understand or know where the wrong address and phone number was on the paperwork.

Rating:

3.0

Great customer service!