Customer Reviews for South County Trailers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of South County Trailers
Kim M. on
My issue with this experience is based on receiving incorrect pricing info, and in general receiving conflicting information every time I called U Haul. Additionally, I called on Saturday 11/2 and was told a manager would call me Monday, however no one called and now it's Wednesday. I was told that if I return my rental truck earlier than anticipated, I'd be credited for the days I didn't use it. However, I was charged in full and was told I wouldn't be refunded for days I didn't even have the truck in my possession. I expect a credit for refunding the truck on Saturday vs Sunday, as was explained to me in my initial phone call, and I would also appreciate consideration for the fact that I received conflicting information and that on one has reached out as promised. I can be reached at 401-714-1729. Thank you.
Michael G. on
No inventory. The trailer I received was said to be a 6x12 but it is not. The ramp of the trailer is only 57” so you can’t actually get a mower, utv, ATV...etc on this trailer due to the ramp width. Terrible design. U-Haul should make a bigger trailer if going to stay with that design. Junk. Useless. Waste of my time and money. Gentlemen at the counter was fair and felt bad. Good guy overall.
FRANK L. on
Perfect service. Thanks
Richard A. on
While the location and people were excellent the Uhaul app left much to be desired. It restarted on its own 2 times. I gave up on it and went inside and finished the transaction. Whole filling out the paperwork (about 3 or 4 minutes after entering the shop office) the app wanted me to finalize the rental. I already had finished it with agent inside the office.
Paul P. on
Easy, Quick, Clean, Safe and courteous!
Kurt N. on
Nothing really, the staff there were great and friendly!
Darren D. on
I signed up for a smaller truck. They called and said they only had bigger ones but I would be charged for the smaller one. When I saw my bill I realized I had been charged for the larger truck and paid $30 more than I should have paid. I would like a refund.
Rick T. on
outbound mileage was incorrect and I was overcharged. Only a few bucks but enough for me to find a new rental company. Please remove me from all future email and text communication.
Frank L. on
Great experience
Mary Lou R. on
Slow processing of paperwork.
Donald S. on
I pre-registered and paid on line and was inspected, hooked up by a friendly staff person, and on the road in 15 minutes. Trailer in perfect condition for the 1000 mile ride. Drop off took 5 minutes or less. Your system automation is fantastic. My only wish is that you allowed your smaller motorcycle trailer to be rented one way. My car would have appreciated the lighter weight on the Pennsylvania hills.
Michael G. on
Jeremy was great. Had van ready and got me in the Rd fast. Thanks
Kenneth D. on
Just left truck! Easy! But then I got a text because the system said I didn’t drop it off on time!
Anthony H. on
Excellent service
Andrew L. on
Inside of van was clean but it was parked under a pine tree, so it was covered with pine needles and SAP. I had to clean the windshield with acetone to get it clean! Also, some dents on the vehicle were not marked and were not obvious until later, which had me worried I’d be charged for them. Overall the rental went well!
David F. on
The location was fine and very helpful — the U-Haul scheduling and back end/corporate gave me a terrible experience with a lot of confusion and long wait times on the phone.