Customer did not leave a comment.Eric B.
Customer Reviews for South County Trailers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Liza G.
The gas was full, yet I got charged, and then I get a second charge days later which I don't understand why and no receipt for that charge.Niko O.
Customer did not leave a comment.Peter A.
Customer did not leave a comment.Matt B.
Renting a trailer from this facility was absolutely painless.Michael L.
Customer did not leave a comment.Phil D.
Customer did not leave a comment.Micheal S.
Friendly, helpful, substantial pick up truck & flexible when possible!Lydia O.
Customer did not leave a comment.Eliana R.
My reservation location was changed. When I got to the new location I had trouble securing my truck. The owner of the location was rude and wouldn't help me. Told me they were closed and closed the door on me. I'll NEVER go there againGeoff W.
Hello, the only issue we had is our van didn't have ac coming from the top vents. Otherwise we will be renting again. Thank you! Dawn SouzaDawn S.
Customer did not leave a comment.Wendy S.
Customer did not leave a comment.Brian C.
Very helpfulKathleen W.
Customer did not leave a comment.Jeffery S.
The truck was dirty and only 1/2 full with fuel. It ran rough. Your prices were also much higher than the last several times I made the same trip. I would have to seriously consider before doing this again.MARIANNE S.
Customer did not leave a comment.Rick B.
Great customer service.. easy and friendlySarah R.
Customer did not leave a comment.Rick B.
Customer did not leave a comment.JUSTIN M.
Customer did not leave a comment.Gary P.
Keep up the good work.Richard C.
Customer did not leave a comment.William E.
Very pleasant representativeMICHAEL L.
In and out quickly. Equipment rented in good working condition. There was nothing I can say was wrong or went wrong. Nice staff and very helpful. Return was easier than picking up and that was a breeze. I would recommend this location 100%Jose V.
Customer did not leave a comment.Louis G.
Nothing, the transaction went very smoothly and the staff was kind and courteous.David S.
Customer did not leave a comment.Spencer S.
I only dropped off.mary W.
Customer did not leave a comment.Cole M.
Customer did not leave a comment.Brian C.
Truck has a lot of miles and was a little rough. There's a loose panel in ceiling over drivers seat that rattles.William E.
Customer did not leave a comment.ELIZABETH G.
Jeremy is always very helpful and very friendlyDANIEL M.
Customer did not leave a comment.WILLIAM E.
Thank You!CHANNAVY C.
The gentleman behind the counter went the extra mile! He stayed open for us an extra 15 mins to accommodate our late rental. He was very thorough making us feel safe and comfortable. I would highly recommend this business!ROBERT S.
Customer did not leave a comment.Tim R.
Customer did not leave a comment.Harold K.
Thank you!CHANNAVY C.
Customer did not leave a comment.ALFRED B.
Customer did not leave a comment.John P.
Customer did not leave a comment.JOSEPH C.
WONDERFUL SERVICE!!!!ANNETTE W.
Customer did not leave a comment.Joseph J.
Van pick-up was extremely complicated. Poor cell reception in the area made uploading license and face pictures difficult (I'm on the Verizon network). I've also never had to have someone confirm my identity by calling another person. The whole process made me 45 minutes late to my equipment moving appointment. I don't recall lengthy check-ins with UHaul in the past. I may research other options in the future.Tony R.
Customer did not leave a comment.FREDERICK P.
Staff was super friendly and helpful. I'd totally come back!ANTHONY S.
nothing betterTAESEOK Y.
Customer did not leave a comment.CHRISTINA R.
Customer did not leave a comment.DENNIS J.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Demian L.
The Van was clean and ready to go upon arrival. The return was easy also. A very good experience.DENISE C.
Customer did not leave a comment.Lewis G.
Customer did not leave a comment.STEVEN D.
The UHaul app was fine when picking up the van. Upon return after hours, the app would not determine my location, so I could not proceed with the check in process. I allowed location on my phone as instructed but continued to get the same message and could not finish the process. I called the store and left a message and then called the UHaul help line and was told there was a 59 minute wait. I took pictures of the van and left the keys in the lock box at the store. Eventually, I did receive a return call, but it is unacceptable to wait 59 minutes for 24/7 assistance.CLAIRE D.
Customer did not leave a comment.KIRK D.
Customer did not leave a comment.ELIZABETH M.
Customer did not leave a comment.Dennis G.
This was the easiest rental I have ever had! Excellent service.ROBERT C.
Customer did not leave a comment.EDWARD K.
an overall good experienceRONALD M.
Customer did not leave a comment.EDWARD C.
Customer did not leave a comment.PATRICIA M.
Customer did not leave a comment.WILLIAM R.
Everything went well, Thankyou!DANIEL JAMES S.
Very easy to rent online, very easy to pick up. I was able to extend my rental, over the phone.PAUL W.
Customer did not leave a comment.Lauretta C.
Good clean truck, easy drive, friendly staff. All the right factors.THOMAS P.
Customer did not leave a comment.Cullen C.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.JAMES F.
Customer did not leave a comment.Patrick L.
Worked out perfectREBECCA W.
5 star experience very satisfied! Thank you.LEWIS D.
Customer did not leave a comment.Stephen R.
Customer did not leave a comment.Jane R.
The mobile pick up and drop off was a disaster. My phone and your system could not get on the same page. I spent 45 minutes checking it back in at 5p. It was very inefficient. I assume you all have reason to believe the opposite is true but every phone is different and your tech support was great but even they took 15-20 mins to sort it out with me. Not a great experience for the userP. Scott C.
Customer did not leave a comment.PATRICIA W.
I moved my daughter from Rhode Island to Los Angeles using a 10' uhaul truck and an auto transport trailer. Both the pickup and drop off locations worked out great. I highly recommend South County Trailers in North Kingstown. They were very helpful in getting the vehicle on the trailer and getting us on our way. The truck drove as expected with a trailer. No issues across country. It's 3100 miles and we did it in a little over 5 days. I recommend taking the interstates that follow the old Route 66 highway and if you have time stop along the way. I added in a stop in Chicago which slowed us down but set us up for following RT 66. It starts in Chicago. I would not recommend cutting through Denver. Especially during the fires out west. I had heard before hand that they were closing the roads a lot and I know from previous experience to not drive the mountains especially with a truck and trailer that has a top speed of 55-60 on flat roads. My route went from Rhode Island to Chicago via Connecticut, New York, Pennsylvania, Ohio, Indiana and finally Illinois to Chicago. From Chicago I took I 55 to St Louis, across Missouri,Oklahoma, pan handle of Texas, New Mexico, Arizona and finally California. Arizona has a lot of places to see. My schedule didn't give me much time to stop. Just FYI, these trucks don't have cruise control and you will need to stop every 250-300 for gas if you are towing an auto transport trailer. So plan accordingly.SCOTT D.
Brakes need work. Seems like air in brake lines. Pulled to right when stopping and â€œskippedâ€Steven C.
Stellar Performance very professionalSHERRI T.
I had to cancel my UHaul at Smithfield where I would be charged $0.99/ mile, went to Dunns corners where your organization messed up and threw me to N. Kingstown where I had to pay $1.39/ mile ... really???Laurence H.
Customer did not leave a comment.GLEN C.
Customer did not leave a comment.Rick R.
Customer did not leave a comment.DENA R.
Customer did not leave a comment.ROBERT T.
Customer did not leave a comment.ALLAN M.
Customer did not leave a comment.amanda B.
The truck still had trash in the cab from the previous person. I took pictures of it when doing my inspection before driving off. The thing that upset me the most was that in my final bill there was a $25 cleaning fee. I called the place I rented from and told them that I was not paying for a cleaning fee when the cab already had trash when I first sat on the drivers seat. He replied back that he didn't charge me for that. He said the back of the truck had tons of dirt in it. This is an out right lie. I rented the truck to pick up furniture at my cottage in Massachusetts. His response was that he isn't going to waste his time arguing over a $25 fee and wasn't worth the aggravation and then proceeded to hang up on me. That was extremely unprofessional and I will never rent from them again.Edward C.
Customer did not leave a comment.JOSEPH R.
Waiting for receipt, should be emailed following day from rental.JAMES O.
Can't think of anythingRichard S.
This was my third rental over the past month and each time was a good experience. The process was simple, the trucks were available and the experience was hassle free which is difficult to find these days. I would definitely recommend South County Trailers for U-Haul rentals.Mark P.
Great service!KENNETH O.
Is there an option to check in other than a location picture. We tried to text and called the main number in the evening but they were unable to accept a confirmation over the phone. Staff at Quaker Lane did respond early in the AM🙂MARY Q.
Customer did not leave a comment.Brian K.
It provided for my needs very wellRONALD S.