Customer Reviews for South County Trailers

Shovel out where the trailer was.

overall it was great! I think I picked one of the coldest mornings, which is jading my experience. However, I was pretty anxious when the first truck wasn't available. My partner and I spent a lot of time trying to figure out what numbers it was referring to, figuring it had to be there and we were looking at the wrong thing. When we finally gave up, the directions quickly pointed us to a truck that was there. Maybe trying to check that these trucks were there first would be helpful, or including a note that it is not uncommon to go through a few trucks that aren't present, I just figured it was a much more major problem than it turned out to be. Also, including a picture highlighting which numbers to look for would have been helpful, the description wasn't accurate or at least what I would have thought it meant. Also, there were a few steps we could have done before pickup, like taking the picture and adding an extra contact person. My mom got woken up because I didn't know to bring a passport and had to put someone in! Lastly, I had to go inside to get the key anyway. If we still had to go inside to talk to someone for the key, I don't know why it's considered contact-less. I would have just rented the normal way rather than doing all those extra steps!

When I picked up the trailer, the tail lights and riding lights did not work. I fixed the broken terminal connection so I could use the trailer after dark. Other than that the trailer was clean and usable.

The gentleman that helped me was great and deserves to be acknowledged for his customer service. Thank you.

Geremy is the best

Best twenty dollars I ever spent!

vendor went the extra steps to make sure my trailer rental was properly hooked up with all the lights working

Easy pickup great to deal with

the furniture pads were FILTHY!!!!!! No one checked to see if they needed to be laundered before another customer was stuck using filthy pads to protect his valuable cargo

The service was very accommodating and the equipment was readily available. The only thing that could be better planned is the text to look over the vehicle before leaving the grounds. The text I received was after I was on the road for about 10 miles.

Truck was in great shape, everything in working condition. Very reasonable price!

Easy in easy out. Very courteous.

Appreciate that they were able to diagnose a problem with trailer lights and changed fuse in vehicle quickly and for no charge.

Fix the trailer, ensure the employees set up your areas of drop off correctly so you don't get overcharged

Very pleasant and easy experience.

Everything was perfect!! Thank you.

Charged for additional miles due to the pick up being totally out of the way from our destination in Brighton. Will be disputing additional charge for mileage overage

Van was dirty in passenger compartment ad "Change Oil" light was constantly on. there are 2 rental stores within a 1/3 mile of each other in North Kingstown, RI but none in Narragansett or South Kingstown.

Vehicle needs shocks bounced around the cab of the truck for a hundred miles. When I first arrived at the store he was a gentleman in line in front of me I asked him if he was waiting for the one attendant that was behind the counter and he said yes so I waited about 10 minutes the guy .was on the phone. Finally the guy was so frustrated that he left. I stood there for another 5 minutes and then I heard the guy on the phone say well I'm at work right now indicating to me that it was a personal call so I said to him am I going to be able to rent a truck today or what and he told whoever it was on the phone that he had to call them back later and then proceeded to wait on me. I stood there for 15 minutes for nothing.

Great guy took care of me with no hassle. Would recommend stopping here for a rental.

Returned on Sunday.

Lots of dry dirt on the floor of cargo van. We cleaned as best we could but still needed to put carpets down to keep the Queen size mattresses clean. The inside height was not 5' 4" as advertised. It was barely 5' with the door open and hard to fit the mattresses because the door went into the ceiling reducing the height when it was open.

Jeremy did an excellent job would highly recommend

Excellent customer service Very efficient and helpful Transaction was easy Despite hot and muggy weather and COVID, this service rep was pleasant and followed all precautions

None

Just wanted to say thank you to the guy behind the counter who took care of my van rental when the location service for the online pick up wasn't working for me. He made me remember why I always prefer to talk to a real person- no error messages. Also gave me his card so I could call after hours in case online drop off didnt work either. Quelle surprise, it didn't work. So a++ for customer service. Thanks again

there isn't anything I would recommend at this time. Everything went extremely well.

Great service, clean van, painless transaction.

I feel there were charges on my bill that I should not have been charged.

Nothing. Everything went flawlessly. The staff was very friendly and helpful. I will definitely use them for my future needs

I was promised that when I returned the Uhaul I could use a different credit card I booked with. This was not the case and the person at returns refused and I was told there was no control and nothing that could be done. very unhappy about this.

I liked the after return using the app. Just what I needed.

I like how I like how they help you hook up your trailer

We had a slight issue with the return of the trailer. I contacted U haul customer service direct as per the text message I received. I spoke to some at 1-800 U haul customer service that was quite unhelpful and short with me. I asked to speak with her manager but was transferred to the original location of the rental. Once on the phone with them he was very helpful and fixed the situation right away. Very pleased with the location at North Kingstown service, but was not impressed with how I was talked to by U haul customer service. I have rented several times and expected a little better on that end.

The best customer service ever ! I was a few minutes late - he was already closing the store but helped me anyway . Very very very nice and extremely professional.

Contract #84160820 Equipment was returned at 12:30 pm (1 1/2 hours early) on 1/12/2020, but location was closed. The instructions for return were unclear. We were unable to attach a photo of mileage/fuel gauge. Do not think that we should be charged $20 late return fee.

U-Haul always come through! I have tried other truck rental companies and always got unwelcome surprises and paid way too much. Great value and gets the job done, no need to look anywhere else!

Online rental process was awesome. Saved my weekend with all locations beings closed. Nice job!

My issue with this experience is based on receiving incorrect pricing info, and in general receiving conflicting information every time I called U Haul. Additionally, I called on Saturday 11/2 and was told a manager would call me Monday, however no one called and now it's Wednesday. I was told that if I return my rental truck earlier than anticipated, I'd be credited for the days I didn't use it. However, I was charged in full and was told I wouldn't be refunded for days I didn't even have the truck in my possession. I expect a credit for refunding the truck on Saturday vs Sunday, as was explained to me in my initial phone call, and I would also appreciate consideration for the fact that I received conflicting information and that on one has reached out as promised. I can be reached at 401-714-1729. Thank you.

No inventory. The trailer I received was said to be a 6x12 but it is not. The ramp of the trailer is only 57” so you can't actually get a mower, utv, ATV...etc on this trailer due to the ramp width. Terrible design. U-Haul should make a bigger trailer if going to stay with that design. Junk. Useless. Waste of my time and money. Gentlemen at the counter was fair and felt bad. Good guy overall.

Perfect service. Thanks

While the location and people were excellent the Uhaul app left much to be desired. It restarted on its own 2 times. I gave up on it and went inside and finished the transaction. Whole filling out the paperwork (about 3 or 4 minutes after entering the shop office) the app wanted me to finalize the rental. I already had finished it with agent inside the office.

Easy, Quick, Clean, Safe and courteous!

Nothing really, the staff there were great and friendly!

I signed up for a smaller truck. They called and said they only had bigger ones but I would be charged for the smaller one. When I saw my bill I realized I had been charged for the larger truck and paid $30 more than I should have paid. I would like a refund.

outbound mileage was incorrect and I was overcharged. Only a few bucks but enough for me to find a new rental company. Please remove me from all future email and text communication.

Great experience