Windows full of dead bugs and even dead birds! Cannot comment on staff as we dropped off on a sunday when no one was there. But the parking lot was spacious and the drop off process went smoothly
Amanda C
Customer Reviews for South County Trailers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jeremy was very helpful!
Eugene DThe staff at South County Trailers are always polite and friendly.
PAUL WOperator was efficient and a nice guy.
WILLIAM BGuy who works there is the reason I pass other U-Haul dealerships to rent every time!
RAYMOND BGreat service
RAYMOND BEasy pickup and drop. Much appreciated.
DAVID MI was supposed to pick up in Coventry. I was FORCED to go to North Kingstown because a truck was NOT available in Coventry, EVEN though I reserved one for Coventry. Then I was asked to return it to East Providence because someone reserved a truck for the following day there... so wtf, I reserved in Coventry, and they could not have truck returned THERE for me, since I was doing the same for East Providence...
MARIO GMy reservation with another location was unable to be filled. South County Trailers was able to help me out immediately and get my reservation transferred with no hassle. I would recommend them to anyone without hesitation.
CHRISTOPHER EFast, simple and easy Thanks, Dana
DANA PWhat is the point of a reservation if you do not reserve a trailer. Telling someone the day before they move that the trailer they reserved almost a month before is not available at the location selected and they must drive an hour away to get it is totally unsatisfactory. No one has time to drive 2 hours to get something that should have been reserved the whole time, especially when they are in the middle of moving! For the record I am speaking about 111 JT Connell Hwy, Newport, RI 02840 which is where I had a reservation for a small trailer. I ended up driving to 3530 Quaker Ln North Kingstown, RI 02852 to get a medium sized trailer and the guy there was great. If Uhaul wasn’t so convenient, I wouldn’t use you again.
LANCE Dnothing
ROBERT FVery knowledgeable and efficient employee.
Joseph MJeremy was great throughout the whole process. Highly recommended.
PETER CJeremy was great. Very kind and curious at the front counter with Jeremy! Thank you for everything.
KEVIN HCar was dirty and was charged an extra fee without stating it was going to be applied. Not recommended
JAMES RTruck was dirty . Had mud on passenger side and on the floor inside cab. Truck also had some questionable paint and body work . It had a large rust spots on the hood and roof of cab. Also paint had been painted on with a roller or brush.
SCOTT SKeep up the good work.
WALDEMAR JAll very good! Thank you!
MARK PTruck just got back from maintenance but the rubber gasket around driver side windshield was pulled away. That made it pretty noisy while driving. Other than that, this location is great. They use to have two 10 footers but now only have one. Please bring back two. I rent there a lot and only have a 50/50 chance of getting the 10 footer.
WILLIAM ENot a thing…whole process was quick and easy.
DONNA MExcellent service! Trailer was ready to go when I arrived. Great! :)
ERIC BEverything was good. Wish the process was faster picking up and dropping off. Lots of inputs. Great experience overall
ANTHONY DTruck was terrible, bad brakes and I was caught in traffic on 95 and had to crawl for miles w/ squealing badly every time I tapped the brakes. W/ over a hundred thousand miles u would think someone would check the brakes ! Not happy !
THOMAS MDude at counter is easy to deal with and very professional and friendly.
CARMEN DThe whole process was very easy. The location was great. I would highly recommend
anthony dThey were outstanding. Everything was perfect
GEORGE MTrailer was sturdy, functional and clean...but one of the marker lights was not working due to a broken, disconnected wire.
RICHARD KEasy pick up and drop off. New vehicle. Excellent experience
EDWARD DI rented the same 5x8 cargo trailer in the spring since same license plate number and the running lights did not work then and I mention it to the person that works at the Uhaul place and they said it just the trailer running lights don't work but the turn signals and brake lights do work. They said after I dropped it off they work have it fixed. I rented the same trailer 5 months later and still broken. I advise Uhaul should make sure the equipment is functional. I paid for all functional lights to work on the trailers. I expect better service.
Michael CJeremy is great.
William EJeremy at the front desk is really friendly makes the whole process easy
JOYCE RI dropped off after hours, and dropped the key in the box. I received a receipt in my email the next business day. No issues whatsoever.
Jonathan TGreat, as always. Convenient location and easy process
OWEN DFollow the way this gentleman conducted business.He’s upbeat and very accommodating. He was on his way to lunch and saw me pull in and actually turned around and came back just so I wouldn’t have to great service the best.
JOHN CThumbs up all the way!
Michael FVery easy process in and out. The truck ran great. Attentive customer service. Good place to get a truck.
JOHN DGreat store and accommodation was well appreciated best experience ever with a rental and I have had a lot.
John CWent perfect and the manager was very helpful
DOUGLAS LExcellent service. Very organized operation. Well maintained vehicle.
Frank SJeremy is quick and informative.
Joy REverything was great! Thank you!
Elizabeth ASuper nice guy. Very helpful
Ryan SWonderful experience!!!
JOSEPH FNo issues, very quick at pickup. Friendly staff.
Brian AQuick and easy process
Ken CNothing your company is good and was very helpful.I would recommend it anyway.Thank you for all your help
Deborah HNothing all good
Donna DThe app was glitchy. I had issues with completing the pick up process. Customer service waiting time was more than 30 min.
Stefan Kit was great, easy. Trailer was hooked up to my truck. Worked well, brakes were nice. Easy drop off and check out.
Joseph ZThe CLOCK in the truck was wrong. I don't understand why it didn't update to the correct time---it's all electronic! So I was very tired in the evening and I thought it was an hour earlier, but the clock was set an hour early. This is a great service and the truck drove very well and had plenty of space for all my stuff.
R SThe "Return Mileage" was incorrect on my emailed receipt. The ending mileage was 3073, not 3093. I will never use U-Haul again.
Regina Fanother great experience !
Daniel BMouthing to improve. Jeremy is extremely accommodating AAAAA+
Vin O