Customer Reviews for South Point Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of South Point Storage

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Michael T. on

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Milan L. on

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Lane M. on

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Not the fault of this particular location, but overall this uhaul experience was very unpleasant. The truck that I reserved had a failed door gasket allowing water in. The water made some of the blankets wet. These are only two of the many problems that I had on this reservation.

Diane A. on

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Thank you!

Aaron H. on

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Robert P. on

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Alex B. on

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In the future have the equipment ordered available at the location chosen by the customer. If it is not available, notify the lessee more than 2 hours in advance. If a customer makes a transaction online and participates in online check in, this should speed up the process. I had to drive to another state to pick up my equipment and waited 45 minutes before even doing a walk around with the attendant. This caused me to be an hour late to meet the movers I booked through the Uhaul website. Overall the experience was unsatisfactory.

William M. on

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marcia B. on

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keith H. on

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Rodney R. on

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Nothing I can think of

Robert H. on

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ANN R. on

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Robert C. on

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David W. on

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Very friendly and helpful. In and out quick. Would recommend

JAMES A. on

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Jason H. on

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Joshua M. on

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I rented a 10 foot truck but they didn’t have one so they bumped me up to a 17 foot truck, they couldn’t have been nicer!! Will come back to this location in the future!

christy M. on

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They were closed

JAMES C. on

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Joshua G. on

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David B. on

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Deona L. on

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Love this location.

LARRY B. on

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Darren B. on

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Holley H. on

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Steven G. on

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Crystal L. on

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Bobby G S. on

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Very friendly and understanding.

Carla S. on

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James W. on

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I have been trying since last Sunday to talk to someone about my complaint, but I just get the run around. They say they have called and left message but that is not true. I will keep calling until I get my answers !!!!!!

Tina S. on

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Absolutely wonderful service in South Point, Ohio. Office manager was a wonderful and joyful lady to work with. Thank you so much.

Michael S. on

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Robert L. on

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Brian S. on

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Thanks to Dana for the good customer service. Brian

ROBERT S. on

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The door latch continued to come open and the two of the four running lights did not work. I asked for them to please check everything out well before I left and I was told that everything was working just fine however obviously it wasn’t. I lost a set of straps that I put in the back because the door opened on its own because the latch did not lock. I ended up having to zip tie it shut. The dealership that I turned it in at here in Durham took it out of use until it could be fixed. Unfortunately that didn’t help me any and I ended up spending over $230 for a trailer that obviously had issues and cost me a set of straps.

Nancy W. on

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Easy and reliable. Excellent service.

Dave M. on

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Left headlight was out when on low-beam. Discovered this at 4:30 am. cab floor had mud in it, not covered, just some.

John C. on

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Nothing! The truck was clean, full on gas and everything was explained. Great service in Ohio.

scott J. on

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Thomas W. on

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Vernon K. on

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Teena G. on

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Front end end is bad in truck told the lady there in the office

Anthony B. on

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RANDOLPH C. on

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Virginia D. on

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dale W. on

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ROBERT B. on

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South Point Storage and U-Haul maintains a great facility with a very helpful staff! Mary and Dana have always gone above and beyond to make for a great customer experience. I would certainly recommend to a friend.

robert M. on

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Dana, our sales rep was excellent in handling our pick-up. She is very knowledgeable and has a great personality. I would recommend more information on your website regarding the weight requirements for the 2" ball. I was told to bring a 2" ball for the trailer, but no one mentioned (on-line or at the 16th Street, Huntington WV location where I originally placed the order) the 5000lbs requirement. This was a little inconvenient since I had to return home to get another receiver. My original was only rated for 3500lbs.

alan B. on

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Robert S. on

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Charge less for boxes

Timothy L. on

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BOB P. on

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Jonathan D. on

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Texal S. on

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If the back door is not working properly do not rent it out. Also the radio did not work for this 14.5 hour one way trip.

Larry M. on

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Very co-operative and helpful.

keith M. on

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Terry W. on

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Cody Z. on

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lisa Z. on

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Everyone was very nice and helpful.

Kelli L. on

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Ron B. on

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Got charged for use of dolly, but I did not use it. They said the seal was broke, well I don't know why, but I did not use it. Rental agents need to make sure seals are intact.

Conan G. on

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MARY C. on

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The ladies in the office went above and beyond to make my experience enjoyable. I will recommend this location to everyone I know to use when moving. The smiling faces and knowlegable staff made picking my equipment easy.

James C. on

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john S. on

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Thomas P. on

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WILLIAM A. on

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Nothing to improve ,TOP NOTCH !! EXCELLENT STAFF!! Thanks

kris M. on

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DOUGLAS A. on

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This was an excellent trailer. We ran into a blizzard in Arizona and torrential rains in CA. This was carrying my Shelby GT350 which was very valuable to me and the trailer performed well, braking, tracking, sway control, everything, I was impressed.

JAMES H. on

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The dolly and blankets being stored in the truck get in the way. The truck box door was a major pain to close and kept jamming. The pad lock also didn't want to close.

JOSEPH A. on

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Keep up the good work

SHAUNA B. on

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PHILIP W. on

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michael J. on

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RANDALL B. on

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Edna B. on

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it rained my truck leaked my new box spring and matters was wet and ruined I payed a 1000.00 for this just not right you don't expect this to happen. These trucks should not leak water on your stuff

Robert S. on

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Open before 9 a.m. The problem I had with a rental is not with the commission agency I had to deal with, but rather with UHaul corp and their system of maybe well have the requested unit and maybe you'll have to drive elsewhere to pick it up. If you are allowed to reserve at a location, then the unit reserved should be there.If not say so and I'll take my business elsewhere. Which I will probably do anyhow, in the future.

JOE G. on

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The staff was very helpful and friendly . I would most defiantly recommend to my friends and family . They run a nice operation Uhaul should be proud to have them as a partner . Thanks Joe

TESSA J. on

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Have more gas in the vehicle when you pick it up. It was on a quarter of a tank when I picked up the uhaul so I had to stop 2 different times to put gas in the vehicle.

GILBERT B. on

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JUSTIN M. on

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No comment, I am surprised this corporation is still in business.

Ralph C. on

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ROBERT S. on

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The 5x8 enclosed trailer was in poor shape. We were issued trailer with lights that were discover not working after 300 miles of a 1600 mile trip. Customer service via the 800 number was terrible and ...seven hours of frustration and finally drove to uhaul center where employee twisted wires to make some of the lighting work. No proper terminals just twisting bare wires and allowing them exposed to metal frame. Said he could not make proper repairs and that lighting would require complete redo at repair center. One light left hanging out of back of trailer. Customer service refused to come to my distressed location (truck stop) without $250.00 obligation in case it was my vehicle and not uhaul trailer problem.. After initial contact, Poor customer support, and they did not return or respond to several messages left on their answering system. Worst experience ever. Our Safety was not a concern only MONEY.

TABITHA M. on

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JENNIFER N. on

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Amanda S. on

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Justin P. on

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STEVEN T. on

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CARMEN M. on

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Dana and Tiffany were both extremely helpful and my move was successful due to their help.

ED B. on

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Great location with ample supplies and a super friendly staff!

BILLY H. on

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Great, very friendly ladies and quick and painless drop off! Thank you South Point Storage!!

Terry W. on

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JAMES P. on

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TERRY W. on

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Totally satisfied with the staff at South Point Storage!

Ronald D. on

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RUSTY K. on

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WENDELL W. on

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Very courteous, friendly, prompt service

Dixie S. on

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DAVID L. on

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