the trailer leaked water from the rain and soaked most of our items.joseph J.
Customer Reviews for South Point Storage
(U-Haul Neighborhood Dealer)
South Point, OH 45680
(W Of Rte 52)
Services at this Location:
- Monday - Friday:
9 am - 12 pm / 1 pm - 5 pm
9 am - 2 pm
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck smelled like animal pee in the backDonald H.
Customer did not leave a comment.joe M.
Customer did not leave a comment.Sunny R.
Lower prices on mileageBreanna H.
I brought it back Saturday and still got charged for two days tried to return online wouldn't workBill P.
There is a leak in the left front corner. When we were transporting a bed and dresser, water got on the dresser. No big deal. We wiped it up. May want to silicone before the next customer uses.Marty S.
When I got there, the store was closed. I used the online drop-off service to leave the 6 x 12 trailer, but didn't realize until the end that it was very heavy and I was unable to lift the trailer tongue off the hitch of my truck. I spent 30 minutes trying to find a way. Although I am handicapped, I had no other options so I finally pulled on it until I was sure I would hurt myself. All went well until the end, but next time I will have to hire professionals because I thought there would be people in the office until 4pm.Arthur B.
Service is always awesome!Marvin P.
You all over charge people and do not want to fix the mistakeMorgan C.
Customer did not leave a comment.Marc R.
Customer did not leave a comment.Danny H.
My only complaint is that I paid for a furniture dolly and didn't receive it. Which made getting my washer and dryer a little bit difficult, but overall everything else was okay.Brittany K.
This location wasn't open so we had to call the customer service number to complete our return drop off. The customer service rep on the phone, Rusty, was very helpful.Lyle D.
Excellent service.william M.
Customer did not leave a comment.Jean B.
When we used your app to check the vehicle in, this location didn't show up for us so we were unable to check it back in. I called U-Haul and reported that it was returned and that we had a problem with the app but we were still charged for an extra day. When we reported this it was taken care of within 24 hours. We appreciated that.Robert W.
Trailer is TOOO heavy not to have a jack!!!!!! I injured my back helping the lady lift the trailer onto the back of my truck (the 2 ladies working could not lift). I could not lift the trailer from the back of my truck when returned without additional injury so used my jack. Very poor is how I would rate overall due to my back which is sad because the trailer was convent to use and performed well. I would rent again but I WILL NOT LIFT YOUR TRAILER so a jack MUST be provided!!!!!!!!!! No one should lift anything that heavy and awkward.Ernest M.
Customer did not leave a comment.REBECCA S.
Customer did not leave a comment.Greg S.
Customer did not leave a comment.Christina N.
Customer did not leave a comment.Martin W.
Most horrifying experience of my life. The girls that attached the trailer to the truck, were not trained and had no tools. Apparently they didnt tighten the tongue on the hitch which cause it to come off whole driving on interstate. The chains did hold and although the trailer was literally all over the road, no one was hurt. Yes. It was refunded but that does nothing to solve all the time, sweat, tears, and cost of the additional uhaul truck to finish the move. We had to unpack the trailer in a hot parker lot to load the truck. I had to leave several items behind and will have to make another trip. I am convinced the issue was more with the incompetence of the store that rented and connected the trailer.Teia S.
Customer did not leave a comment.TERRY N.
Everyone at South Point was kind and helpful. No worries for anyone getting a U-Haul there!ronald W.
Customer did not leave a comment.DONALD S.
Volume control on radio did not work making it useless. So no radio for 6 hour drive. Also no cruise control was pretty hard as well.Derek V.
Customer did not leave a comment.Michelle H.
I made the reservation last week with the place I rented from. When I got there they said the truck wasn't available because of a mechanical issue, I asked them to honor the price that I was originally given and they refused. The said that I was wrong about the price, I was very angry and the issue was not resolved. We ended up with a 10ft truck and a hand cart. Interestingly, the person who made the reservation by phone remembered the conversation and confirmed when we got out to the parking lot,, that was accurate, but didn't do so in front of the two older women there. She also said I should have received a confirmation from UHaul which I did not, I was told I could get a 15' truck with a ramp for $29.95, but the other person said it was $39.95. I have a reservation for Saturday and will be canceling it later today. I will find another place to rent from and if at all possible it will not be UHaul. The whole experience mad a hard day even worse.angela R.
Customer did not leave a comment.Susan J.
Customer did not leave a comment.James S.
Smooth transaction. Thanks.Max W.
Team was great. Had a little issue with online reservation but cleared it up and was on my way!bryan I.
Check the tires and axles between customersMitchell G.
Customer did not leave a comment.LAURENE O.
Customer did not leave a comment.Ross L.
I feel as if I should not be charged for 4 days and only 3 due to an equipment malfunction (tire) which delayed my trip.Michael R.
The drop off location in marysville ohio,was no help at all,they acted like it was a bother,no one came out to see if any help was needed. And would not answer any questions simply kept saying .I don't know whatever.so I will never use any service at the drop off location of pakmail.scott Y.
Never had a U-Haul rep call my wife to ask her what i was going to do with the truck! Ridiculous.Richard H.
Was lied to and ur employee made my reservation for the wrong vehicle and I was put through hell and got charged way too much! Planning on killing myself bc of how it fucked up My life on top of everything else!Ashley F.
Customer did not leave a comment.Tony D.
Everything was great thank youSherry P.
Customer service was excellent. Dana was great and helped me hook up and unload the auto hauler I rented. The help was much appreciated!Gregory C.
Customer did not leave a comment.C e Todd P.
Customer did not leave a comment.Everett C.
Uhaul is so awesome. You saved my butt. Thanks!Joseph F.
The ladies there were very helpful, friendly and assertive!Timothy S.
Customer did not leave a comment.Ashley J.
Customer did not leave a comment.Nathaniel M.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Milan L.
Not the fault of this particular location, but overall this uhaul experience was very unpleasant. The truck that I reserved had a failed door gasket allowing water in. The water made some of the blankets wet. These are only two of the many problems that I had on this reservation.Lane M.
Thank you!Diane A.
Customer did not leave a comment.Aaron H.
Customer did not leave a comment.Robert P.
In the future have the equipment ordered available at the location chosen by the customer. If it is not available, notify the lessee more than 2 hours in advance. If a customer makes a transaction online and participates in online check in, this should speed up the process. I had to drive to another state to pick up my equipment and waited 45 minutes before even doing a walk around with the attendant. This caused me to be an hour late to meet the movers I booked through the Uhaul website. Overall the experience was unsatisfactory.Alex B.
Customer did not leave a comment.William M.
Customer did not leave a comment.marcia B.
Customer did not leave a comment.keith H.
Nothing I can think ofRodney R.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.ANN R.
Customer did not leave a comment.Robert C.
Very friendly and helpful. In and out quick. Would recommendDavid W.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.Jason H.
I rented a 10 foot truck but they didn't have one so they bumped me up to a 17 foot truck, they couldn't have been nicer!! Will come back to this location in the future!Joshua M.
They were closedchristy M.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.Joshua G.
Customer did not leave a comment.David B.
Love this location.Deona L.
Customer did not leave a comment.LARRY B.
Customer did not leave a comment.Holley H.
Customer did not leave a comment.Steven G.
Customer did not leave a comment.Crystal L.
Very friendly and understanding.Bobby G S.
Customer did not leave a comment.Carla S.
I have been trying since last Sunday to talk to someone about my complaint, but I just get the run around. They say they have called and left message but that is not true. I will keep calling until I get my answers !!!!!!James W.
Absolutely wonderful service in South Point, Ohio. Office manager was a wonderful and joyful lady to work with. Thank you so much.Tina S.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Robert L.
Thanks to Dana for the good customer service. BrianBrian S.
The door latch continued to come open and the two of the four running lights did not work. I asked for them to please check everything out well before I left and I was told that everything was working just fine however obviously it wasn't. I lost a set of straps that I put in the back because the door opened on its own because the latch did not lock. I ended up having to zip tie it shut. The dealership that I turned it in at here in Durham took it out of use until it could be fixed. Unfortunately that didn't help me any and I ended up spending over $230 for a trailer that obviously had issues and cost me a set of straps.ROBERT S.
Easy and reliable. Excellent service.Nancy W.
Left headlight was out when on low-beam. Discovered this at 4:30 am. cab floor had mud in it, not covered, just some.Dave M.
Nothing! The truck was clean, full on gas and everything was explained. Great service in Ohio.John C.
Customer did not leave a comment.scott J.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.Vernon K.
Front end end is bad in truck told the lady there in the officeTeena G.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.RANDOLPH C.
Customer did not leave a comment.Virginia D.
Customer did not leave a comment.dale W.
South Point Storage and U-Haul maintains a great facility with a very helpful staff! Mary and Dana have always gone above and beyond to make for a great customer experience. I would certainly recommend to a friend.ROBERT B.
Dana, our sales rep was excellent in handling our pick-up. She is very knowledgeable and has a great personality. I would recommend more information on your website regarding the weight requirements for the 2" ball. I was told to bring a 2" ball for the trailer, but no one mentioned (on-line or at the 16th Street, Huntington WV location where I originally placed the order) the 5000lbs requirement. This was a little inconvenient since I had to return home to get another receiver. My original was only rated for 3500lbs.robert M.
Customer did not leave a comment.alan B.
Charge less for boxesRobert S.