The staff needs to be more friendly if it was for that reason I would've given it 5 or more stars.Waldir S.
Customer Reviews for South Street Auto Salvage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The old men in the counter was really rude. The car was dirty. He charged me 20$ gas even after filling up the tank. When I came to return the truck the guy left the door closed and then comes back starts argumentSakib A.
Customer did not leave a comment.Renato A.
Customer did not leave a comment.Waldir S.
Near the airportFotis B.
Customer did not leave a comment.Ahmean B.
Safe. Efficient. Timely. A Godsend. Thank you!Kevin T.
The bestAlvaro P.
because I was not instructed to use the app to finish using the car. I only used the period I had reserved, but they charged me two periods because they didn't instruct me well.PauloHenrique B.
Not much... Very easy rental, from online reservation to pick-up and return.Anthony B.
Customer did not leave a comment.Alvaro P.
Customer did not leave a comment.Alvaro P.
Considering the snow season, the van was a little dirty inside and out, it had a dent in the front bumper and the gasoline was not at the level indicated when I rented it. But overall all the services I have used have been excellent. ThanksAlvaro P.
Customer did not leave a comment.Alvaro P.
Customer did not leave a comment.MERAB A.
No customer service, the agent didn't greet or seem to care. Tried engaging in conversation with the agent but he ignored my and handed me the keys asking when I'll bring it back. The truck was dirty in the back. The truck wasn't inspected before it left and gas wasn't recorded. Horrible experience, however the truck worked perfectly.Intiaz C.
The site manager was good and the equipment was nicePeter W.
Customer did not leave a comment.Robertus V.
Rental total amount was out of control, charged me for something I did not know and I declined on contract, as a customer never used this again, and renter told me he would do paperwork in my return equipment and now I know what he means to charge me what he wants.SANDRO M.
Exellent serviceJose V.
The manager at this location was extremely rude and mean.Ethan W.
Customer did not leave a comment.Rudolph R.
The worst treatment and customer serviceEman J.
The dolly I reserved was not available, don't find out til I pick up truck... I kept asking the guy how much is he charging on my card and he didn't want to tell me... He was saying 'like $100, whatever.'. I had to say 'No not whatever, how much are you charging on my card?'. Then he said '$75'... The lack of professionalism and transparency was ... Truthfully infuriating.Stephen L.
Tener personas capacitadas para servicio al clienteVictor M.
Customer did not leave a comment.Sean C.
Customer did not leave a comment.VINCENT G.
Customer did not leave a comment.annie D.
Worst place, never rent from this place. I made a reservation for 10am and when we got there, there was no truck for us. The person said that there hasn't been a uhaul truck there for days. We had to waste time and find a different uhaul. I get an email receipt for the person who rented the truck out under my account. They got picked up the truck at 9a the morning I made my reservation. So clearly the place had the truck, they just gave it to someone else. This means the worker just lied to me about there being no truck there. And how dare they rent a truck out under my account. This is the most unprofessional place. They need to get it together or just dont be a uhaul vendor.Eugene C.
Customer did not leave a comment.STEPHEN G.
I ordered an appliance dolly but did not get one because the location did not have itShanel O.
I never checked the box for insurance coverage of $25. Why it was in the bill when the order I made was just the car and the millage. Orders should be taken as the client wants.Hugo C.
Although it was very easy to return my experience picking up felt like I was trespassing and the operator has zero customer service skills. But I do appreciate the speed at which he tossed me the keys.Patricia C.
Customer did not leave a comment.Nicholas R.
The individual took my license and my credit card and said nothing to me. I question him and he replied to look at my phone and follow the instructions. Not a very pleasant individual.julio R.
Customer did not leave a comment.Nathaniel G.
I have gone to this location twice for moving purposes to rent a U Haul van. The man working both times is pretty rude. Instead of asking for my boyfriends ID, he just held his hand out and expected us to know what he meant. I was not told I would be charged for 2 days of CDW (even though I opted out to use my own insurance). I had no issues with the van I rented, but this location could use improvement.Sidney A.
Customer did not leave a comment.Vicky B.
No me dieron a la hora que era y me mandaron a otra sucursal y no fue tan amable la personaJulio S.
Bad customer serviceJennifer J.
The store manager was very rude and I order a furniture dolly and got a utility dolly,also I was told on line its $42 for everything after self checking online it came up to $55 but yet still the store manager charge me $64 and I didn't go over my time and I put the gas back in tank,I even used less mileage,I'm never using this location againCarl M.
Improving customer service was terrible.Rogerio A.
excellent costumer serviceJORGE R.
Very grumpy, everything bothers him with a very aggressive attitude, he seems like a racist, I cannot recommend him. Sorry.JAiro B.
Customer did not leave a comment.Luis A.
For the person to be there when you drop off the vehicle during normal business hours because I'm not sure how to share my location on the return app so I had to wait a long time for the person to come to the office to Assist me. Also, they should state the upfront cost. I chose the 19.99/day van and was charged $119/day totaling $169. I would've appreciated being told of the actual price for the rental in advance that was way off from the online down rental price.Lene D.
Employee was extremely rude, unhelpful, gave us wrong information, etc.Sahyly R.
Customer did not leave a comment.Anya F.
Customer did not leave a comment.Thomas A.
Customer did not leave a comment.Micaela R.
The worse place I ever been nobody deserve treatment like this location give worse place to rent van in my life the owner treats people like animals they not suppose have uhaul there neverEdvar V.
Customer did not leave a comment.James D.
Acted like he waa doing me a favor. Does not know how to talk to customers or be helpful. Would not let me do return process on my own so he could overcharge without me realizinfmario E.
After I Bering the Van back I get a charge of $ 77.00 and the time before that was $ 100.00, I want to request the money back, also I get afraid to keep rent it, because after your guys change the way to rent it, start to have charge after bring the can backWolmar F.
I was double chargedLetÃcia Bianc M.
Customer did not leave a comment.Dmytro O.
Customer did not leave a comment.Joao C.
Customer did not leave a comment.Rogerio A.
I just had the worst experience with Uhaul. I had a pick up time at 7:30am in Elizabeth Ave. i did the online check-in to find that the van is locked inside. I did not get a person in the phone until an Hour later and representative lady told me that she will call me in 5 mins but never called me again. Finally after an hour I got somebody on the line but she sent me to the south street location. She was also very rude and did not even apologize. On this location everything was fine but I spent a lot of money on Uber going between locations. I also made sure it's 7:30am so I don't get stuck in traffic and because I did not get the van on time I set on traffic for a long time which costed me a lot of money. Very very poor experience I will say!Mohamed A.
The location where I rented the dolly from was horrible. The staff was VERY rude. I was told by Uhaul that I could bring the dolly back before 8pm, and I rented the dolly at 2pm. When I got there and they asked when I would bring the dolly back and I said 6pm, they said that wouldn't work because they close at 5pm, 3 hours after I picked the dolly up. So, I had to bring it back the next morning (this morning) and they called me very rude stating â€œthis Uhaul, where's my dolly?â€ As I am in route to the location to drop it off in the morning as we've discussed the day prior. Overall this experience was horrible and I honestly think you guys should remove that location. The staff there has horrible customer service.isiah W.
Customer did not leave a comment.Alfonse P.
Customer did not leave a comment.Tania W.
John was Unprofessional, Rude, has a NASTY attitude and charged me twice for the same rental and this was the second time we went to this location. The first time he was not there when we went after taking off work and hiring help and we had to cancel. We spoke with a rep who reimbursed us for his negativity and we had to go there again bc it was super convenient thinking we would get someone else to help but it was him again treating my husband and I like scum. He then charged us twice and when I called to tell him he was still rude and basically called me incompetent. I would have NEVER went back to him but I was picking up items that were donated for 2 families that lost everything in a fire. I work for Rutgers Police Dept and would not lie this is totally unacceptable. I just want the $49. BackVICTOR P.
Person was very accommodating to my Schedule and the Snow Event as to when to bring the Van back. He will work with you.John Paul C.
Customer did not leave a comment.JANICE T.
I was charged for CDW coverage that I declined. When asked about it, I was told that I would always be charged for it. I returned the van with the same gas that I received it and was charged $21 for gas. All in all the experience was awful and disingenuous.Aaron G.
Customer did not leave a comment.Robert C.
The service agent was rude a nasty.Thank Sandra S.
Customer did not leave a comment.Iris M.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.gardenia N.
Customer did not leave a comment.Kimberly L.
The person renting the uhual truck to me was in my opinion unprofessional, I believe that instead of going based upon my reservation I put in, he created a whole new one with out my consent. He did not ask me about insuring the vehicle, when in my reservation I created the day before I specified that I did not want to insure the vehicle because I knew I would bring it back in the condition I got it. So after he charged me I asked why was it so much he stated there were fees and insurance, I replied that I did not request to be charged insurance, angrily he replied there was no way I could be refunded for that even though I did not give him the right to charge me for it. He was not friendly, very impolite and not straight forward about what I was being charged for before he went through with the transaction. I will not refer anyone or do business with 320 South St, Newark, NJ 07114 location!Rochelle A.
Had to wait an hour for the van. The man was very rude. I will nit be using this location anymoreGail J.
Was over charged over $100, terrible serviceCrystal J.
Guys were greatDiane C.
Good place !!Matias S.
Was the most negative experience I've ever had with UHaul. I had scheduled a 10:00 AM pickup...had to wait 20 minutes for the individual to show up. Every other word out of his mouth was F**k this and F**k that. Was filthy and didn't have any sense of customer service. The vehicle had a check tire pressure light on and he didn't even care to resolve it. I would never go back to that place again!Ronald B.
Better employeemarcus G.
Attitude was unacceptable perhaps better customer serviceAdrian G.
Customer did not leave a comment.MARIA R.
Have the van gassed.James R.
Rude associateDavid A.
Location is a junkyard. Person there not friendly at all. Trailer business.PEDRO D.
Customer did not leave a comment.Takiya M.
Customer did not leave a comment.monica S.
Customer service in this location is not great. Also they over charge price.ALEJANDRO S.
Worst uhaul location every, computers where down would do a maunal rental even though had reservarion, truck was dirty with trash, low tire pressure light, oil overdue light and service over due light, owner was rude and very un proffedsional , Has no customer service skills and really doesnt careDenny S.
The phone number we called wasn't letting us through to a person or a voicemail.Katie L.
Customer did not leave a comment.Deborah R.
He is very rude very poor customer serviceCatrina W.
You can improve service by notifying customers ahead of time that the reservation is not a confirmation that you will get your the van or truck that you ordered. In addition the customer should be notified immediately if their reservation is going to be cancelled because no van is available or no truck is availableROSALIND W.
Nothing at allMichele R.
I had to walk through a scrap yard banging on doors to find one person working. I told him I was dropping off the truck and he said I would have to find somplace else because the lot was full. I told him that this is where I was supposed to leave it. After a brief heated conversation of me basically telling him that I wasn't driving it anywhere else he took it. I was given no paperwork at all at drop off. He said it would be done with email.Richard B.
Lock of professional appearance and unsatisfactory atendiment of the person in charge, whose did not provide a proper receipt detailing what was charged only a hand written total on a piece of paperjulio M.
Customer did not leave a comment.Carlos M.
Customer did not leave a comment.Dylan K.
Train the rep at this site on how to do customer service and explain equipment properlyAdrian M.
I was charged too much 94 dolars for not even 10 mnMohammed N.
Unfriendly employee. VERY rude. Van was dirty.Christine C.