Customer Reviews for South Town Storage
(U-Haul Neighborhood Dealer)

9 reviews

3018 US Hwy 231 S   Arab, AL 35016

(256) 586-0986

Location Hours

  • Mon: 12 pm - 3 pm
  • Tue-Sun: Closed

Services at this Location:

Contact Us

(256) 586-0986

3018 US Hwy 231 S
Arab, AL 35016

Services at this Location:

Location Hours

  • Mon: 12 pm - 3 pm
  • Tue-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very convenient location for me. Easy in and out. Rental process gets you in quick and the rates are fair. The staff is accessible by phone and very friendly. I will definitely use this facility again.

Phyllis G.  |  Overall Experience 
Rating:
5.0

Unprofessional and CRUDE management. Unkept lot and inconvenient accessibility. Worst experience I've ever had. Don't waste your time or money. There's plenty of storage services in the area with much better customer service and better maintained units.

Carey Lee U.  |  Overall Experience 
Rating:
5.0

I can't say anything about the unit that I rented. I paid over the phone and it ended with me not having to move. I gave up the unit on the 15th day and ask for a refund of half of my money back. They gave me an in store credit to use on my next unit rental, that exspires in 4 months. I don't rent storage units monthly. I felt like this is a rip off. Oh wellI guess they need the money more than I do.

Jeffery G.  |  Overall Experience 
Rating:
5.0

First time using a storage unit. Experience with South Town Storage was excellent. Thank you!

Donna F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  Overall Experience 
Rating:
1.0

We have been U haul users in the past. Never had a problem until now. Due to not being able to unlock the lock to get the key from the pickup location which put us behind in moving my mothers things, the u haul employee that came to help, said we could have an extra day WITH NO CHARGE. Well U haul took almost $60 out of my mothers account to cover that “free extra day”.

Debbie P. 
Rating:
3.0

Customer did not leave a comment.

Cheryl B. 
Rating:
1.0

When I called the local number to try and clarify an issue with my pickup, the only thing the person on the phone could tell me was to call the 1-800 number. When I arrived (before hours because I was doing the online pick up), the lock box containing my rental vehicle key was unsecured; it did not have a lock on it. The experience with this location was very poor. The assistance provided by customer service at the 1-800 number was excellent.

Matthew J. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top