Do not ask for further contacts, contract lease agreements or a passport when you're checking in somewhere. That frustrated and took 10 minutes longer to complete and it was no reason for it.Katie S.
Customer Reviews for South Venice Auto Repair
(U-Haul Neighborhood Dealer)
Venice, FL 34285
(Off Center Rd just behind Perkins and across from the Habitat for Humanity)
Services at this Location:
- Mon-Fri: 9 am - 4 pm
- Sat-Sun: Closed
Special Operating Hours
- 6/26/2022 - 6/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The phone app for self-checkout is really awkward. It took several tries to get it to work. This aspect of the overall rental experience was definitely negative. The truck was fine and the quote was accurate. I did report a service issue on the truck in the app.Dwight S.
No improvement needed. You guys are terrific every time.JAMES H.
Customer did not leave a comment.Victor C.
Customer did not leave a comment.Kelly C.
Only if the person is not as sensitive as I am because I couldn't stand the sent of different oilie chemicals at the auto shop. But overall it is okYanique E.
Great serviceTywarren L.
Customer did not leave a comment.Troy S.
Quick and easy. Everything went greatJames V.
Customer did not leave a comment.andy P.
Customer did not leave a comment.Margaret B.
Customer did not leave a comment.Craig S.
Better communication back to consumer about availability once you book on line.Rich B.
Can't think of any thing more.Richard R.
More user friendly online purchasebruce F.
Everything was great no need for improvement.QUENTIN M.
Customer did not leave a comment.Randall B.
Customer did not leave a comment.Anthony L.
Issues with the system and I didn't know where to return it. Felt rushed with the processLUIS J.
Customer did not leave a comment.KARL D.
This location was where uhaul customer service told me to drop off the uhaul because the north port facility was closed after we had to drive 20 min across town to another storage location because they didn't have the storage we reserved online. I tried to use the mobile return when I returned it; the website couldn't find the location, so I called customer service and spent 40 min on hold to return the truck.TIA D.
Truck was in good shape. Experienced no issues. Location was friendly and professional. Rental process was quick and easy.John E.
The truck ran well and was swept out. However, there were three warning indicators showing: an amber trailer (indicating trailer attached, which was not); an amber horseshoe (indicating check brakes? could be serious); a warning that tyre pressure was low in one tyre (this appears to be a sensor error). However, having these alight for all but very local use is not a good idea, and not up to Uhaul standard that I have experienced in the past.Graham C.
The guy that waited on me was abit full of himself. He said they have no place to leave your car when you rent the truck, had to park down the street when there was plenty of places to park in his lot. He was just an ASS. I took the truck based on him telling me it was ok. The truck was not ok, the air condition did not work. I think he knew this as when I told him the ac did not work when I brought the truck back, he kinda laughed under his breath. This guy could not have cared any less and made it very clear that he was put out by being bothered to even have to rent me the truck. I dont think I will go back to the place as long as the guy that waited on me works there.Joseph B.
Customer did not leave a comment.Allen M.
Not a thing. It was so simple and easy. No hassle at all. The gentleman was very friendly and polite I would highly recommendSandra F.
Customer did not leave a comment.David Y.
Customer did not leave a comment.Felicia C.
Customer did not leave a comment.Donna S.
All went very smooth!! Thanks for your great service!!!Joseph A.
The parking lot was a mess with very little access to the truck. The truck was a mess. I was charged for moving pads that were not in the truck. The lock box lock is rusted, so you can barely open it and it's under a leaky air conditioner. Just terrible process and customer service .Michael J.
John is very accommodating and very friendly. Highly recommend his store.Scott D.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Tim R.
Will use them againMichael M.
Customer did not leave a comment.John B.
Customer did not leave a comment.THOMASROY H.
Customer did not leave a comment.FRANK G.
Your 24/7 pickup instructions need to be laid out better. Otherwise it was easy to fo.Keith B.
Customer did not leave a comment.Brad P.
Customer did not leave a comment.Mary O.
Still LOVE U-HAULGregory J.
Customer did not leave a comment.ERIC K.
Cab smelledSteven M.
Now that I understand the process of renting all within the context of the app, it is easy. It took me a minute to get the lock open to get the key, but after that, everything was smooth.Amira R.
Close to home, worked out great, but drove by three other drop off locations to get thereMike S.
This location was a very smooth experience, had everything ready couldn't expect more.CHARLES G.
Customer did not leave a comment.GREGORYJOHN K.
Very friendly and efficient return process.Gregory K.
The combination lock to access the key during pick-up was very difficult to open. We attempted it three times and almost gave up. We turned all the dials multiple times to reset it and it finally worked, luckily.Kevin T.
Customer did not leave a comment.Steve M.
Customer did not leave a comment.Julie M.
Customer did not leave a comment.gary B.
Great service & the nicest staffMark S.
Customer did not leave a comment.Angie R.
When I called about a fuel charge I received, He gave me a pat answer "Call Customer Service." I had returned the truck a day early and filled it appropriately on the way to the drop off location. It took me 55 minutes on hold with Uhaul and an additional trip to the drop off location, totaling about 2 hours to straighten this out. Then the customer service rep said that I should have verified something. Way to pass the buck for your incompetence. YOU should be paying ME $38.55 for my time to straighten this out. My Uhaul experience was great, except for this. What a sour way to end a customer interaction.Kevin M.
Customer did not leave a comment.Robert J.
Everyone that helped me were great at the job. great experience Thank youMICHAEL G.
My rental transaction went smoothly and I was out the door in no time. I will not hesitate to use this rental truck agency in the futureRegina C.
Customer did not leave a comment.BRIAN H.
Very nice and professionalAnna M.
Worked with me great because I changed dates.Laurie B.
No masks were worn by staff. The place is small and it felt like a health hazard. Also, I hired a man to help me pack and drive this Uhaul. He owed a balance from a previous thing. I had to pay a stranger's bill to rent a truck for my move because I listed them as an additional driver. No, he could not be removed, no it didn't matter that he is a hired stranger, no Uhaul does not alert you to this when you reserve the service..they deliberately wait until you are picking up. Staff was pleasant and attentive.Lacher E.
Customer did not leave a comment.William M.
I would have liked a bit of an explanation of the truck rather than just getting it and going. But I figured it out haha.Kyle C.
On trailers it would be helpful to have electric brakes on trailers when hooking up to suvs like a campersherry H.
Customer did not leave a comment.Richard B.
All good.robert K.
Customer did not leave a comment.Karl P.
Need a place to park a car when you rent a truck.Lyndon Y.
Great customer service.Eric W.
Customer did not leave a comment.Leah C.
Customer did not leave a comment.John R.
I was forced to rent an enclosed trailer because you didn't provide any near me. I would have had to drive over an hour away to the open unit, plus you charged me more than the unit I wanted. I will try other next time...like Jone depotGerry W.
Improve your selection of equipment (i.e. Trucks, hand trucks); Simplify the return procedure.David B.
Customer did not leave a comment.John S.
South Venice Auto was terrific with my needs, it was u hauls website that goofed everything up. I booked a trailer thru the website to a location close to me. Was told to go to a different location because my location did not have the equipment I required. When I went to pick it up at the location they sent me to they did not have the equipment and I needed to go to a third location to pick it up. Needless to say at that point I was pissed and come to find out the third location was already closed for the day. A phone call was made and surprisingly the gentleman answered and agreed to wait for me. ( South Venice Auto) As far as the equipment itself it was in great condition and performed perfectly for my move.Daniel L.
Customer did not leave a comment.CARL C.
Awesome Customer ServiceMichael T.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.Sherrie S.
Customer did not leave a comment.Robert K.
Nothing to suggest, everything went very well!Luis R.
Customer did not leave a comment.Jamie W.
I had to go to another location to pick up my equipment. Agent was terribly unorganizedJon B.
Customer did not leave a comment.Shirley C.
The truck had an infestation of Florida fire ants which I am allergic to and get huge blisters if stung. Didnt realize there were more than a few until after loading the truck and opening it the next day to see ants crawling all over all the stuff inside. Also when tow dolly was connected there was no added information or tips given to a first time user so I had multiple issues with it during my move.Christina C.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.tana D.
The clerk was friendly and helpful. I did have to wait until 9 am, about an half hour, for the uhaul computer to come on. The first hour and the last hour was for the auto repair customers I was told. But there was no customers in the office at the time. Seems like the clerk should have access the the computer when they open.Rance K.
Excellent service at rental pickup. Could not have been betterAndrew M.
Customer did not leave a comment.James B.
Customer did not leave a comment.Micaelee H.
Interior of cab was filthy, representative seemed uninterested when I informed him of this.Tom H.
Customer did not leave a comment.Beverley L.
Customer did not leave a comment.paul T.
very helpful and courteousSteven P.
Customer did not leave a comment.Debra R.
Customer Service rep on the phone was also very helpful, kind and accommodating.Jeffrey D.
Customer did not leave a comment.tom M.