Customer Reviews for Southbridge Gas Station & Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southbridge Gas Station & Auto Repair

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Arvind B. on

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Rude behavior, not cooperative at all. No decency or customer service . Was almost about to walk out without the truck.

Candyce C. on

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Keaten S. on

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Richard F. on

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Returning the rental was sketchy. The units are situated in a grassy field which was difficult to navigate. The employee in the adjacent gas station was pleasant but could not provide any form of a receipt to verify the return and indicated that the "man will check them in when he returns." My only salvation was that I had a person with me to witness the return. Very uncomfortable dropping off your equipment without a receipt.

Sunil K. on

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It’s s family run business, the couple was very friendly and serviceable. It was my first time renting the U Haul van and the entire experience was so smooth.

Greg S. on

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Mark E. on

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krzysztof N. on

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The staff didn’t show me or help attach the full car trailer to the truck and thankfully I had my brother in law because it was in the worst spot where you couldn’t attach the trailer. So we have to lift the trailer to properly attach the trailer to the truck. Worst service I ever seen!

Michael K. on

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William M. on

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William M. on

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gregg H. on

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Husband, wife, young son team - young son (A+ Rating) full service at the gas pump received a tip from me, and I witnessed a tip from another driver. Wife signing-out the uhaul trailer (A+ rating) very helpful. Husband, not friendly at all - anti-social, and offered no greeting, offered no assistance with locating or hooking-up the trailer, was on his cell phone sitting at the desk. I hooked up the trailer by myself.

Gregory C. on

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William C. on

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Idamiz C. on

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ronald D. on

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You can't fix rude& nasty

James S. on

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Friendly staff

Enrico F. on

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Trista B. on

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HENRY C. on

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Just keep up with the Good Customer Service

Douglas C. on

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COURTNEY M. on

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Friendly staff, easy to get to, easy transaction..explained everything..definitely worth recommending. Keep up the great work

keith C. on

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When we went to pick up the truck, The person at the counter said they had to leave and would be back. We had to wait for almost an hour before they came back for us to rent the truck. This is unacceptable.

Caleb W. on

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Carol R. on

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The trailer was on a dirt lot and stuck in mud. My husband tried to get it out and couldn’t. We had to ask them to help us get it out and hitched up. 40 miles later we were on the Massachusetts pike when the safety chain started dragging on the ground as it hadn’t been properly attached and we had to pull onto the shoulder in busy Friday traffic to fix it. Make sure your staff is capable and helpful.

Angel L. on

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Thomas C. on

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Maria R. on

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Martha M. on

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Like may of the U Haul sites they are housed within another business. The proprietor might not be available to deal with your pick-up or drop of questions when you arrive on the premises.

Melissa F. on

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jason C. on

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Called the drop off location to ask wherr to put the trailer. They told me where they wanted it. I asked if I needed to check in with them. They said no, they did not need to see me. Did not seem professional. Last trailer I rented from uhaul the puck up and drop off places went over the trailer with me to see if there were any issues or damage.