Southbridge Gas Station & Auto Repair
(U-Haul Neighborhood Dealer)

221 reviews

176 Worcester St   Southbridge, MA 01550

(508) 764-6012

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8:30 am - 5 pm
  • Sun: Closed

Contact Us

(508) 764-6012

176 Worcester St
Southbridge, MA 01550

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8:30 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

SHEILA M. 
Rating:
5.0

Yes they was amazing the customer service was awesome they went above and beyond to help me I will give a 100 all around

Samantha A. 
Rating:
2.0

The rental process was not efficient at all. Especially on a Sunday when no one was around. It's ridiculous that I was responsible for cleaning the whole truck off of snow and ice that morning and having no way to get snow off the truck roof and yet I get charged for some wetness on the floor mats? I will never rent from u-haul again. Your excessive charges are ridiculous.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

peter C. 
Rating:
5.0

Customer did not leave a comment.

Anna T. 
Rating:
4.0

Customer did not leave a comment.

kelvin C. 
Rating:
5.0

very satisfied good location

Paul B. 
Rating:
2.0

Looks like a junk yard

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Cindy Lu M. 
Rating:
5.0

The woman was very professional and explained the whole uhaul process to me. She also explained about the reservation I can make by myself to rent when they are closed. Family oriented place who know how to treat customers. I would use this location all the time.

katlyn N. 
Rating:
3.0

Nothing

George F. 
Rating:
5.0

Customer did not leave a comment.

Trista B. 
Rating:
2.0

This was a family run business with no professionalism or good customer service. First of all there was barely an acknowledgement of my existence. Teenage kids were slouched in the office eating and arguing together. Mom and dad were just as hot of a mess. I ordered blankets as well and there was no mention that they weren't available. I had to go back and ask. At that time she told me she gave them away to another customer.

ELISA R. 
Rating:
3.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Absolutely the best.

junior B. 
Rating:
3.0

Customer did not leave a comment.

thongchanh S. 
Rating:
5.0

Customer did not leave a comment.

pauline B. 
Rating:
4.0

Customer did not leave a comment.

PATTI B. 
Rating:
5.0

Customer did not leave a comment.

fred F. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
1.0

Worse drop off experience

YESABEL C. 
Rating:
3.0

Good service

Johnny L. 
Rating:
5.0

Staff was super friendly and eager to help with my needs... I will be a repeat customer

cory M. 
Rating:
4.0

I have a question concerning my final charges that has not been answered yet.

richard S. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
4.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Allow the location to deal with the rental AND returns. The app did not work correctly when returning the vehicle and after a long day of moving I wasted 1/2 hour trying to return it. I was not happy. On a better note the people that I did the rental with at the location were very kind and accommodating. Thank you to them!

jeff B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

alex F. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

Customer did not leave a comment.

khalid G. 
Rating:
5.0

Excellent customer service, will rent again! Very Friendly

Dominic C. 
Rating:
3.0

Place was fine even though I checked in and they still charged me late fee. Called and woman said I would get it back a manager would reach out. Manager reached out and told me too bad. I wasn't late and have to bring my own jack just to get the thing hooked up wasting an hour of my time. Hate uhaul.

Victor C. 
Rating:
3.0

Hi - I would rate the location higher if they had followed the order. When we ordered, we asked and submitted to pay for additional add ons. NONE were included - and there wasn't even a dolly on the truck. Disappointing.

STEVEN D. 
Rating:
5.0

I had a reservation for 215 I got there for 145 and I was told that my 20 foot truck won't be available reminding you that i already drove 30 minutes to pick the truck from that location. So i did rent a 15foot truck which it didn't do the job that i wanted for and now i had to hire a private driver to help me out and payed another extra $100 . So If you don't know that you will have that truck available then why you do the reservation ?! I like to speak to a manager please.

Blerina T. 
Rating:
5.0

Excellent service

Glenn N. 
Rating:
5.0

People are nice they helped me hookup the trailer and accomodated my concern. I will definietly recommend this uhaul location.

jay V. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Todo fue super

betsy M. 
Rating:
1.0

She was on the phone whole time tryin to take of me! Also talkin with two other people in the room was very rude couldn't hear half of what she was sayin because other people talkin in room as well

Janet G. 
Rating:
5.0

Customer did not leave a comment.

Heidi R. 
Rating:
5.0

Everything was great!!

David R. 
Rating:
1.0

Unprofessional

Peter T. 
Rating:
5.0

Sue was amazing to work with and made the experience so pleasant.

John F. 
Rating:
5.0

Great customer service

wilfredo A. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
1.0

The process took close to 2 hours to pick up the truck. The online process is dreadful. We waited in the parking lot near the truck. It was very stressful. I attempted to call for assistance and was provided a video via text which was already available on the web. Overall, it was a very poor and stressful renting process

Jose R. 
Rating:
3.0

Accidentally clicked the 24/7 pick up online option and was offered no assistance when we got to this location. It would have gone much quicker if we had help and didn't have to keep going back to ask questions. All in all the staff were nice, however we wished we had more help.

Tyler S. 
Rating:
5.0

The location is a mess but service and process was fine

Paul S. 
Rating:
3.0

The rental site is ok. Is you guys as a company who suck. You are not honest with your charges. I will never rent again with you guys.

JORGE R. 
Rating:
2.0

Garage was dirty nobody wearing masks didn't even get a receipt the woman was too busy nailing license plates up on the wall told me I would get it via email instead later that day. Truck was clean and ran well and Italy which appears to have

MICHAEL C. 
Rating:
2.0

There was no help at the time I returned the truck. It was my first time using uhaul. The gas station owner told me "you have to do it yourself" with no explanation at all. When dropped the keys and left I called uhaul to ensure I was all set and they told me I had to return to the location and do the return from my phone while in there. I was several miles away. Totally bad experience. The truck was filthy.

victor V. 
Rating:
2.0

Customer did not leave a comment.

montana R. 
Rating:
5.0

Customer did not leave a comment.

SULYMAN T. 
Rating:
5.0

Customer did not leave a comment.

Howard M. 
Rating:
4.0

Customer did not leave a comment.

DILIO M. 
Rating:
5.0

Great communication and customer service!

Rich L. 
Rating:
5.0

Customer did not leave a comment.

Steph L. 
Rating:
5.0

Customer did not leave a comment.

Israel V. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
1.0

Went there to pick up my auto transport. When I arrived I was told to go back up the truck and do it myself. Then when I asked, since it was a very small gas station and I already had a 20ft U-haul truck, how was I going to get my car onto the transport I was told to "Go find a big lot and do it". I had to keep protesting that I was not attaching the auto transport myself to the uhaul truck that I had to rent and drive to another location to get the auto-transport. Then I was informed well they could do it but "there would be a fee if I wanted the workers at this location to attach my auto-transport to the uhaul" I had to protest again and tell them that they needed to attach it because how would I know if I did it correctly and that it was safe. I was driving almost 500 miles to Buffalo, NY. This location was awful to deal with and I would never recommend anyone to go there. The fact that they clearly knew I was correct that they had to hook-up the transport but they did not want to go out into the drizzle to do so was ridiculous. Even to the point they only offered to do it but I had to pay them extra!!

AMANDA A. 
Rating:
5.0

I had a good experience thanks to the very good people that Worked with me during this transaction if I find the need I would definitely use this location again

Alan G. 
Rating:
2.0

The gas station was small, cramped and not very clean. The personnel were friendly. Overall, however, the place did not yield a good first impression.

WAYNE A. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Small family owned gas station...thay did everything they could to get me on the road .. yes i liked them.

Kevin T. 
Rating:
1.0

Vehicle was not ready. Paid almost three times what I anticipated.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen G. 
Rating:
3.0

Tell them to clean the place. It was filthy! Also, I couldn't get a day rate. I picked up the truck at 9:00 am and could have returned by 3:00 pm. I was told I had to rent it for two days!

Denise L. 
Rating:
2.0

Located in a gas station that was rundown and dirty. U-Haul representative was helpful and friendly.

Joseph B. 
Rating:
2.0

Customer did not leave a comment.

kerry G. 
Rating:
1.0

Rude behavior, not cooperative at all. No decency or customer service . Was almost about to walk out without the truck.

Arvind B. 
Rating:
3.0

Customer did not leave a comment.

Candyce C. 
Rating:
4.0

Customer did not leave a comment.

Keaten S. 
Rating:
2.0

Returning the rental was sketchy. The units are situated in a grassy field which was difficult to navigate. The employee in the adjacent gas station was pleasant but could not provide any form of a receipt to verify the return and indicated that the "man will check them in when he returns." My only salvation was that I had a person with me to witness the return. Very uncomfortable dropping off your equipment without a receipt.

Richard F. 
Rating:
4.0

It's s family run business, the couple was very friendly and serviceable. It was my first time renting the U Haul van and the entire experience was so smooth.

Sunil K. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
3.0

Customer did not leave a comment.

Mark E. 
Rating:
1.0

The staff didn't show me or help attach the full car trailer to the truck and thankfully I had my brother in law because it was in the worst spot where you couldn't attach the trailer. So we have to lift the trailer to properly attach the trailer to the truck. Worst service I ever seen!

krzysztof N. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
2.0

Husband, wife, young son team - young son (A+ Rating) full service at the gas pump received a tip from me, and I witnessed a tip from another driver. Wife signing-out the uhaul trailer (A+ rating) very helpful. Husband, not friendly at all - anti-social, and offered no greeting, offered no assistance with locating or hooking-up the trailer, was on his cell phone sitting at the desk. I hooked up the trailer by myself.

gregg H. 
Rating:
3.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Idamiz C. 
Rating:
1.0

You can't fix rude& nasty

ronald D. 
Rating:
4.0

Friendly staff

James S. 
Rating:
5.0

Customer did not leave a comment.

Enrico F. 
Rating:
5.0

Customer did not leave a comment.

Trista B. 
Rating:
5.0

Just keep up with the Good Customer Service

HENRY C. 
Rating:
2.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Friendly staff, easy to get to, easy transaction..explained everything..definitely worth recommending. Keep up the great work

COURTNEY M. 
Rating:
1.0

When we went to pick up the truck, The person at the counter said they had to leave and would be back. We had to wait for almost an hour before they came back for us to rent the truck. This is unacceptable.

keith C. 
Rating:
4.0

Customer did not leave a comment.

Caleb W. 
Rating:
2.0

The trailer was on a dirt lot and stuck in mud. My husband tried to get it out and couldn't. We had to ask them to help us get it out and hitched up. 40 miles later we were on the Massachusetts pike when the safety chain started dragging on the ground as it hadn't been properly attached and we had to pull onto the shoulder in busy Friday traffic to fix it. Make sure your staff is capable and helpful.

Carol R. 
Rating:
5.0

Customer did not leave a comment.

Angel L. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

Maria R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top