I had two issue with this location. There was no indication of signs of where the rental truck were parked. There was only one close to the building, so I figured that was the one I rented. When the key did not fit and I went back to the office no one was there. I had to call U-Haul. The person then showed back up and made it seem like it was my fault for not knowing that the trucks were parked probably 100+ years away from the building set back behind a fence. They were not visible from the office building. My second issue may not be the fault of this location. There is/was a n issue with the A/C in the truck. When you drive at low speeds (50 or below) the air works correctly. When you got up above that the air stopped blowing. Since I was drive 300+ miles and most of it was interstate I did not have A/C on most of my trip. I was forced to roll down the window.David S.
Customer Reviews for Southern Automotive Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.maria S.
It was desolate and no one was really there. No clear arra on where to park the uhaul truck safelySebasian P.
The staff were nice and courteous. Great people!Micael L.
Customer did not leave a comment.Haley B.
Great service, kind people.kyle J.
Customer did not leave a comment.Kirby K.
The doors were unlocked, the trailer was open and wet. The keys aren't in the lockbox, the business was closed. We were sent to the wrong location. It was ridiculous.Jackson H.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Ali K.
Customer did not leave a comment.Eric L.
Customer did not leave a comment.YONG HOON J.
Customer did not leave a comment.Hank M.
Friendly knowledgeable service. Made the drop off of truck easy.Richard R.
Easy and professionalDANNY T.
Customer did not leave a comment.William C.
Customer did not leave a comment.William C.
Customer did not leave a comment.Brandi H.
Very convenient location. Equipment was well kept and clean. Staff was very helpful knowledgeable. Highly recommend this location for your uhaul needsJames F.
Don't change an after hours fee that the customer don't know and didn't know about until after they where chargedROBERT M.
Customer did not leave a comment.MICHAEL L.
Customer did not leave a comment.USVALDO T.
Everything was greatGWENDOLYN F.
Customer did not leave a comment.JAMES R.
Everyone is professional and kind.Donn S.
Rob at Southern Automotive was Awesome very helpful. However when I booked the reservation I went into a different place at (J&J Rentals), when I went in to pick it up at J&J they sent me to Southern Automotive the morning of pickup. That was frustrating but it worked out.PHILLIP J.
Great customer service and a friendly attitudeCarl S.
Please have trucks available in city requested instead of us having to drive 90 miles to pick-up the only truck in the area.John L.
Customer did not leave a comment.James M.
Customer did not leave a comment.Davin H.
On the internet it said Saturday hours were 8am to 12pm and I got there at 11am and they were closed so I had no idea how to self return my truck because that option was not there only to self return my tow dolly so sat on hold customer service for about an hour with no helpNicole B.
They was closed on Saturday so we put the key in the drop box...they have helped me in past and they have an outstanding service as well.WILLIE B.
Rude customer service.lizette P.
This was not the original drop off location that was requested. Some how the person from the pick up location changed this information after previously confirmation of everything.Samuel H.
Best location and customer service with Uhaul thus far!! Thank you Southern Automotive!Tabatha G.
Customer did not leave a comment.Kenneth W.
The worker put down the wrong amount of hours that we needed the truck for and so I had to call customer service and add two more hours. They charged me $54.ROBERT C.
Customer did not leave a comment.Kerri H.
Someone previously had clearly been smoking in the truck. Wish they could be non-smoking.Peter W.
Customer did not leave a comment.RUTH K.
Great locating have used them twice with great results.Ryan H.
Customer did not leave a comment.Stephen G.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Joe H.
we wanted to pick up in Dothan and it got changed to 25 miles away I had to call to get the extra mileage. This owner shared with me why he got the reroute and was very nice. He opened up just for our pickup. Disappointed in the reservation part of the experience. Stores should not have the choice to force us to go to another location because they Don't want a smaller job.William R.
Overall Southern Automotive is satisfactory. The equipment was in poor condition. Subfloor seeds shot out of the defroster when I turned it on, nail clippings in the seats, over run with ants, and the windshield wiper flow off during a storm. Not to mention the check engine light came on half way thru my trip. I replaced the wiper at the next truck stop. When I picked up the truck Southern Automotive informed me the truck was a recovery and that people were living in it as early as the day before. Uhaul must ensure the safety and cleanliness of its vehicles prior to renting them back out.Christopher C.
Customer did not leave a comment.monica G.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.TY G.
Better customer service! Had to call U-haul myself while at office to rent b/c rental agent was unsure of how to do things or correct problems she did!Julia B.
Customer did not leave a comment.Alexandra H.
He was rude, told me I need to get a bigger phone because I couldn't see the email contract. I ask him too print it for me but said his printer wasn't hooked up, and then I said I'll call uhaul and then he printed it out. He didn't show me the inside of the truck and it was parked so far from the building, I had to drive to get too it. He wasn't nice, but my truck was clean when I checked it. I wouldn't want to go their again to get a uhaul.dianisa R.
Nothing..everything was perfect...thank you very much....great people.Willard K.
Everything was fine, keep up the good work and I will likely be a future customerSamuel F.
Customer did not leave a comment.John L.
The trailer had a taillight out when I got it, they attempted to fix it on the spot. It worked when I left, but the fix didn't hold. It stopped working while I was pulling the car and I was pulled over for improper lights.Mitchell B.
REALLY WERE NICEROBERT T.
The location I got the truck from was great. I called a different office that was closer to my resident where I was moving from thinking that was where I would pick up the truck. I got a text message stating the pick up location was about 6 miles from my home. To say the least I was not pleased with the service. When I drove by the location I had contacted to reserve the truck they had a truck sitting on their lot.james M.
Customer did not leave a comment.ROBERT T.
The place first sent me 20 minutes down the road only to return to the same location took right at 3 hours to get the contract done the guy working the computer didn't have a clue then I open the truck the smell of roach spray was overwhelming ants and roaches all over the inside of the truckWalter C.
Customer did not leave a comment.Tabbatha P.
Customer did not leave a comment.tim W.
I was lucky to find this place great service, very friendly people that work there.Hiram J.
Customer did not leave a comment.Tewannee M.
Customer did not leave a comment.Richard J.
Customer did not leave a comment.Rex W.
Customer did not leave a comment.David H.
Although Southern Automotive Services is a smaller car repair shop primarily, the front part of the shop was very presentable, clean, and organized. The part that really makes this shop outstanding was the service by both owner and the rest of the team. The assistance I received and the friendly, professional, courteous, and downright southern hospitality of the entire Southern Automotive Services team makes this definitely a location I would visit again and recommend to others.Martien H.
The address I was given was not this location. 570 HWY 84 E DALEVILLE, AL 36322 Is the address I was given and the place wasn't open. I called him and he informed that I should just drop it off and he would take care of it Monday. He apparently did not and I received several calls asking where the dolly was located. I believe it's Roberts auto service and it is a horrible company. Please stop doing business with them.thomas O.
Customer did not leave a comment.esmeralda L.
Friendly knowledgeable service.Donald P.
Customer did not leave a comment.Mark J.
Customer did not leave a comment.Eddie C.
I have no complaintsjonathan P.
Customer did not leave a comment.RACHELLE F.
Customer did not leave a comment.rob R.
No issues, quick customer service for returns.Terry W.
No issuesTerry W.
Customer did not leave a comment.Paul L.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.Francis M.
Friendly serviceMary Louise M.
Customer did not leave a comment.Kevin M.
I droppednoff when closed ao.no issues at allSamantha S.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.Ryan H.
Customer did not leave a comment.Betty S.