Customer did not leave a comment.
Mikkos B
Customer Reviews for Southern Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Every one was very friendly and helpful.
Lisa Sgentleman here went above nd beyond to help, I'm very appreciative!
LYNN WTHe tires on the trailer were slick, there was not a power connector for our vehicle when we went by they told us we would have to go to a auto supply company and buy one they didnt have any in stock.
sam mProfessional and friendly. Need a to show entrance.
Eva AWorked with us quickly
Carol PSouthern Automotive always has the best customer service! Highly recommended
Jason BIt took us almost 3 hours to get the U-Haul because of issues with the check in. Called customer service and was transferred to so many people, some kept hanging up and we had to constantly call back to get help. It was very exhausting!!!
Deidre BIt was fun to drive. It was clean, I hope I left it as clean which I think I did. The service was great I got everything in one load. Y'all are the best. Thank you.
CARROLL HClean, qiuck pickup process. Everything was prompt and got us on the road quickly. Return process was smooth and fast as well.
Lee CBrian was great and was very helpful.
RODNEY HGreat location, just did not receive my dolly with my order. But for the most part the 24/7 support was fantastic. Answered all my questions and helped me every step of the way. Would highly recommend U-Hual to a friend.
Gilberto VThe pickup was great and easy to do. They hooked it up and we're very helpful with any questions we had.
ARTHUR AThe 24/7 pick up is messed up. Location of site for pick up is wrong and led to very difficult pick up of equipment. Uhaul MUST update location for dealer so others do not run into same problem.
Ryan JLocation was not found by the GPS for online check in. Frastrating experience. If the business owner did not show up, we would have not been able to complete the rental.
LUIS ZThe facility was good but the distance I had to travel was way out of the way because other UHaul locations did not have the trailer available.
JOANNE BI could not do the mobile pickup because the system showed the wrong location. I had to get a representative’s assistance. And there was only a quarter tank of gas. I put $64 in the tank and I lost money because I only went 65 miles. Can I be reimbursed for some of my gas? I have a picture of the fuel hand.
Georgia BThey were great!
EDDY MI can’t think of anything. The service rep was friendly and pleasant.
JENEVERLYN TPrice should not double from what is shown on the website.
ROBERT MBrian Belcher, the owner of Southern Automotive, is very curtious, professional, knowledgeable, and he is also well respected in the community. The trader wad in good shape, clean, and trouble free. I would go there again, and recommend this location to friends.
CHUCK PHad to pick up a day early. Would be closed Friday. Just another virus glitch. Did well on drive.
Alexander MAlways friendly and honest.
Lisa HI had to return the truck because of a day mix up. At this time I don't know if my credit card has been credited or not. When the date comes up we use U-Haul Thanks
Brett HNo comment
KENneth Wnot much
emory dWiring harness was cut, the owner did repair it in a very timely manner
Robert POwners were closed for the day but were willing to meet me to give me the keys.
rodney sThe site, located in a rural area one county away from my destination, was not marked in any way as a U-Haul drop site. There were no personnel present, and no sign of a key drop box. A call to U-Haul's 800 number was a disaster ... I was transferred to three different people. The first did not know how to proceed and had screaming children in the background. The second couldn't find my account. When transferred to the third, both the person I was transferred to and the main U-Haul line came on. After clarifying with the person three times what to do with the key, the person backtracked right after I put the key in a place where I could not get to it anymore. Total time spent on the phone in a hot, desolate, gnat-infested area was 45 minutes. Also, I was charged excess mileage despite taking the most direct four-lane route and having to drop the truck a good distance away from my destination.
Ron SI was very happy with customer service.
Gene MThe owner was very nice and went out of his way to help me. If i ever need uhaul again i will be going back to see him.
NATASHA TOver all good, even though I had to wait for manager to get there
Faye RHave loading blankets available for the customer when needed.
RICHARD MTHE TRUCK I PICKED UP HAD NO HIGH BEAM LIGHTS. THEY WOULD GO COMPLETELY OUT WHEN YOU PUT THEM ON. THE LOW BEAMS WERE ADJUSTED WAY TOO LOW. ALL THE DRIVING I DID WAS AT NIGHT AND WAS EXTREMELY DANGEROUS AND NERVE WRACKING AS IT WAS FOGGY AND RAINY IN PLACES AND I WAS IN SOME VERY DESOLATE AREAS. IT WAS VERY HARD TO SEE UNLESS I WAS IN A LIT AREA LIKE IN THE CITIES.
Stephen KThe owner Brian was very professional and courteous. Maybe be a small operation ,but was great. Thank you.
KIM AI do not have any negative things to say at all! I had to change my reservation multiple times due to bad weather and they were very accommodating. They were great!
BRITTANY EFix the truck.
ALAN Ei had one of the worse experience in moving in my life. i was miss informed about the truck and size. th trailer that i researved was not the right onefor the vehicle i had.
HAZEL J