Customer Reviews for Southland Detail
(U-Haul Neighborhood Dealer)

344 reviews

121 N Main St   Glenwood, IL 60425

(708) 668-4132

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(708) 668-4132

121 N Main St
Glenwood, IL 60425

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Felicia C. 
Rating:
5.0

No improvements. The entire experience was great. Good customer service and nice man that assisted me during the process.

Shaquila R. 
Rating:
5.0

No problems whatever. Excellent!

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Dominique C. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Tom is a great person.. He was nice & professional.. Thank you, TK-

TESHA K. 
Rating:
5.0

The rep at this site is a very nice guy who helped make the truck rental process a smooth and easy one. I was most appreciative.

Kalina A. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

We were able to pick up the truck early on Saturday morning & the process went very smoothly! The guy was very friendly & answered all of our questions.

Thomas S. 
Rating:
5.0

n/a

james L. 
Rating:
3.0

Customer did not leave a comment.

Regina M. 
Rating:
5.0

I currently don't see any changes coming to the way you do things at your company renting my trailer was the best thing for my trip I would do it in a heartbeat and refer your services to everyone thank you very much

'CARNEALIOUS W. 
Rating:
5.0

Very friendly and convenient

Bill F. 
Rating:
5.0

Customer did not leave a comment.

Beatrice C. 
Rating:
5.0

Very easy in and out. Owner great to work with.

Lynn W. 
Rating:
5.0

I would like to complain about the original place I supposed to pick a trailer up at. Who do I complain too.

Lynn W. 
Rating:
5.0

Customer did not leave a comment.

Fernando P. 
Rating:
5.0

Customer did not leave a comment.

NDA S. 
Rating:
5.0

The level of service I received from the rental representative was excellent. He was very professional yet down to earth and friendly. My expectations were met and exceeded. Consider me a satisfied and new loyal customer.

Mathew H. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Tom does an excellent job with truck and trailer rentals. Equipment is in great shape and the rental process is smooth and quick. I highly recommend this UHaul location, Southland Detail in Glenwood, IL

Ronald S. 
Rating:
4.0

They need to explain the overall rental break down fee.....I will never rent again I only have the vehicle for a few hours....

Leslie J. 
Rating:
5.0

Customer did not leave a comment.

lynnette B. 
Rating:
5.0

Tom was great. He was efficient and friendly. More business coming in the future.

Arnold R. 
Rating:
5.0

Excellent service

Al W. 
Rating:
5.0

Our first place we went to pick up our reserved truck did not have a truck. Last client had not returned it. UHAUL reserved a truck at this location. The owner did a great recovery for the company.

Benjamin K. 
Rating:
5.0

I've rented from the Glenwood location many times. Always get polite, friendly, knowledgeable service. I do wish that the uhaul software remembered my customer profile, because as I stated I do rent a lot at many locations and I'm sure uhaul has a proprietary national database.

Jessica W. 
Rating:
5.0

Great location with great people!

Lei L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

ILLINOIS S. 
Rating:
5.0

Everything was great

Augie S. 
Rating:
5.0

This was the cleanest rental trucks I've ever seen. Staff was terrific. Jojo was friendly and helpful but I just couldn't get over how clean the truck was. Thank you!

Eric G. 
Rating:
4.0

Just please make sure the correct maintenance is performed before a truck is given.

AISHA G. 
Rating:
3.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Zenobia J. 
Rating:
5.0

Everything went smoothly, the van rental was perfect for my needs, and Tom was extremely helpful and accommodating.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Mr. Tom Welsh helpfulness and directions are outstanding! Thanks

Orenthia T. 
Rating:
5.0

Customer did not leave a comment.

Zenobia J. 
Rating:
5.0

Customer did not leave a comment.

Belinda C. 
Rating:
5.0

Ive used this location for several rentals and had a great experience every time. Well managed and run

dean B. 
Rating:
5.0

Would do business with them again

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Arlene H. 
Rating:
5.0

I don't think there is to much room for improvement. This location is excellent. I am always well taken care of. I get what I need, when I need it and for a fair price. I suppose if I had to suggest something, my next rental could be free. Really, everything was GREAT!

David M. 
Rating:
4.0

Customer did not leave a comment.

herbert S. 
Rating:
5.0

Customer did not leave a comment.

Tascha L. 
Rating:
4.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

Everything was just fine, thanks.

GREGORY E S. 
Rating:
5.0

Customer did not leave a comment.

Mayola O. 
Rating:
5.0

Everything was perfect.

Gene W. 
Rating:
5.0

Keep the friendliness and smile

Vickie W. 
Rating:
5.0

Tom was very professional and helped me tremendously. Moving is stressful; however, Tom was able to make it less of an endeavor.

Tasha C. 
Rating:
5.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

Customer did not leave a comment.

Sharlene C. 
Rating:
5.0

N/A

Taisha J. 
Rating:
5.0

Customer did not leave a comment.

Yolanda D. 
Rating:
5.0

Customer did not leave a comment.

Sandra T. 
Rating:
5.0

Customer did not leave a comment.

Gaspar B. 
Rating:
5.0

Customer did not leave a comment.

Ella H. 
Rating:
1.0

I was overcharged for using this service this time. Because the first time I used your service, I had the biggest U-Haul truck and went two round to deliver my items and was only charge $47 and this time I had the smallest and went one time, brought the truck back by 4pm and got charge $56? I don't think this is right. So please explain this to me

Souquiah Z. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

La Shawn B. 
Rating:
5.0

Had good experience Tom Welch was very helpful and professional

LINDA J. 
Rating:
5.0

Owner was very nice .....

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

randy S. 
Rating:
5.0

Customer did not leave a comment.

Caroline H. 
Rating:
5.0

Customer did not leave a comment.

Vanessa J. 
Rating:
5.0

Customer did not leave a comment.

Ted O. 
Rating:
5.0

Customer did not leave a comment.

dave N. 
Rating:
5.0

Customer did not leave a comment.

Vanessa J. 
Rating:
5.0

Nothing! We used this location in the past, and it is always Excellent.

Diane N. 
Rating:
5.0

Quick service, helpful staff - keep up the good work!

Gary S. 
Rating:
3.0

i had no complaints, good service

Regina M. 
Rating:
5.0

Nothing. Great service.

Candace W. 
Rating:
5.0

Customer did not leave a comment.

Ted O. 
Rating:
5.0

The customer service was Excellent. Mr. Walsh is a great person. He explains everything well.

Catherine P. 
Rating:
5.0

Awesome service

Todd B. 
Rating:
5.0

Excelkent all around the board

natasha H. 
Rating:
5.0

Great Experience, Nice Owner. Quick and Stress Free

KATE C. 
Rating:
5.0

I chose this location because it was very convenient to my home and I had seen the truck I was interested in, on the property, as I would drive by during the day. When I went to pick up the truck I rented (a 10' box van) I was given a brand new, never been used one. A very pleasant surprise. The owner was very easy to work with and took very good care of me. I will use this location again.

David M. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
4.0

Customer did not leave a comment.

MYRTLE A. 
Rating:
5.0

None

CHRIS N. 
Rating:
5.0

Customer did not leave a comment.

jeanne V. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Easy accommodating and convienient

erica W. 
Rating:
5.0

Tom was great to work with and very representative of how I expect be treated by U-Haul affiliates and employees.

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

Erica S. 
Rating:
4.0

Customer did not leave a comment.

ARLESHA R. 
Rating:
5.0

Customer did not leave a comment.

ANGELA N. 
Rating:
5.0

Customer did not leave a comment.

julia C. 
Rating:
5.0

All WONDERFUL, everything was better than real, real, real good

W T G. 
Rating:
2.0

Associate unable to print out contract or email contract. Wrong mileage input for miles allowed per rental.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN T. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN T. 
Rating:
2.0

Customer did not leave a comment.

jameka J. 
No reviews have been submitted for this location.

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