Customer Reviews for Southside Marathon
(U-Haul Neighborhood Dealer)

1,468 reviews

1293 S 11th St   Niles, MI 49120
(& Forth)

(269) 684-3206

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(269) 684-3206

1293 S 11th St
Niles, MI 49120
(& Forth)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 8 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. Great service.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

Casey C. 
Rating:
5.0

Awesome service! Thank you very much!

Daniel S. 
Rating:
4.0

Everything ok

Saul Z. 
Rating:
5.0

The employees were all very kind and helpful.

TIFFANY B. 
Rating:
5.0

Everyone at Southside was great. Have been using them for year not just for rental's but gas and tire work. They even offered to pump the gas for me to fill up the uhaul before i left their place. Very professional and nice to work with. Will rent from them again in the future.

Patty B. 
Rating:
4.0

Everything was perfect, thank you

Arthur C. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Wonderful service

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Tina N. 
Rating:
5.0

Customer did not leave a comment.

Randolph S. 
Rating:
5.0

Very quick service, friendly, answered all questions and UHaul trailer was in excellent condition. Would only go to Southside Marathon to rent a UHaul.

Chris V. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
4.0

Very nice, respectful fast service.

Marge K. 
Rating:
5.0

Customer did not leave a comment.

Danny B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Kirk R. 
Rating:
5.0

Customer did not leave a comment.

Lucas H. 
Rating:
5.0

Positive experience. Pete's Southside Marathon was very helpful, and overall it was a great transaction. Thank you!

Scott L. 
Rating:
4.0

The lady there told me I was completely paid up on the uhaul and now here I am iver a month later getting a bill...not very happy about being lied to about not owing anything else

Meredith B. 
Rating:
5.0

Nice People good to work with

CURTIS LEIGH T. 
Rating:
5.0

Customer did not leave a comment.

LONNIE R. 
Rating:
3.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

Matt H. 
Rating:
5.0

Excellent service and were very accommodating on short notice.

Pat D. 
Rating:
3.0

The man that hooked up the uhaul was condescending. I've rented uhaul trailers a couple of other times. This man spoke to me like I was an ignorant woman. He didn't take up the slack in the chain. I got 1/2 way to my location then had a car pull up along side of me beeping to get my attention. The chain was dragging on the ground causing sparks. I had to stop to check it out. I had to take the padlock off of the back door to use it to pick up the chain and secure it. That left the door unsecured while driving on a toll road until I could find a place to purchase another lock.

Margaret G. 
Rating:
3.0

nothing the personal very helpful and knowalgeabe

HARRY E. 
Rating:
5.0

They walked us throught everything to check before we left with the truck. We did notice a few scratches we pointed out to them and they marked them down so we were not reliable for them. Very kind and friendly.

Rebecca N. 
Rating:
3.0

Customer did not leave a comment.

ted H. 
Rating:
5.0

Customer did not leave a comment.

BLAIR W. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Rich G. 
Rating:
5.0

Customer did not leave a comment.

Mitchell L. 
Rating:
2.0

Not over charge people debit card

APRIL P. 
Rating:
5.0

Customer did not leave a comment.

Chris Z. 
Rating:
5.0

Nothing allgood

Charlotte D. 
Rating:
5.0

Nothing you can do. Pete is very thorough in making sure customer understands the equipment.

JACOB W. 
Rating:
5.0

Excellent customer service

TAMI V. 
Rating:
5.0

very helpful staff friendly

Robert F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

The customer service made the event much more pleasant than it could have been. The online checkin method was not working properly and requested a second form of ID verification, which on a Saturday and away from from was nearly impossible! The lady performing the rental was a rockstar! She definitely saved the day by setting me up with the proper service contract and making it almost the best I have every had renting a U-Haul. The only things that you could do is not have some ridiculous requests from a return customer who has an online profile on your systems.

DANNY C. 
Rating:
5.0

Great staff very helpful and friendly

ROBERT MICHAEL-G F. 
Rating:
1.0

I have used uhaul for years. I have never felt cheated until now. When we got the truck it had a quarter of a tank of gas. The paper work said so also. We took it back with a quarter of a tank and they said it was a eighth of a tank and marked that. I got charged another $58 because of a lie. I feel cheated.

ROBERT WAYNE P. 
Rating:
5.0

Customer did not leave a comment.

eugene H. 
Rating:
5.0

very pleasant and helpful.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

DAVID LAWRENCE S. 
Rating:
4.0

Customer did not leave a comment.

MARVIN JAY C. 
Rating:
4.0

Overall the location was easy to access and had very friendly and knowledgeable staff. The truck was not in good shape. It smelled awful of burning coolant, the dashboard was loose, and the mirrors were stuck and couldn't adjust. The truck was fairly clean but overall awful experience driving.

Ryan M. 
Rating:
4.0

I won't do the check out through the app again. It took nearly an hour, but my return time wasn't increased so we were able to use only 3 hours of a 4 hour rental. The staff there could have done it much faster.

Laura H. 
Rating:
4.0

Nothing I can think of now, staff was friendly and helpful.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Gina G. 
Rating:
5.0

Representative was so friendly, and very helpful. I would definitely recommend this location and business.

THOMAS MILES F. 
Rating:
5.0

Great customer service

ANTHONY W. 
Rating:
5.0

I think it is a little bit unfair to be ten minutes late in returning the truck and because of that, having to pay for an extra day on the truck and the insurance. We were unable to leave Chicago (our destination) earlier, because we were waiting for some movers to come and unload the truck. When we saw we couldn't make it by 8:00 pm, (it was 8:10 when we went past Southside Marathon and had been told ahead of time if we were not there at exact time that we would have the extra charge…so it's not that we weren't forewarned, we just couldn't do anything about it. Thus, we just drove it home and took it back the next morning. So, I think it would be far kinder of Uhaul to prorate late fees. Even if you charged for an extra half day it would have been better than nothing. That's my only negative about our whole experience. Cruise control would be nice but I'm sure from a liability standpoint you have chosen not to equip the trucks with that.

EILEEN LOUISE W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JOHN R. 
Rating:
5.0

Nothing, Amy (the customer service rep) did an outstanding job explaining everything to us. Pete(the owner of the station0 gave us an excellent intro to the truck and also insisted on adjusting the exterior mirrors for me while I sat in the drivers seat.

James Q. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Everything was great

marilyn S. 
Rating:
5.0

Maybe give discounts to customers who use your rentals alot. Like me check my record. But most companies reward customers who use their services frequently

BARRY LYNN B. 
Rating:
5.0

Customer did not leave a comment.

JONI LYNN D. 
Rating:
5.0

Customer did not leave a comment.

shane H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN CRAIG P. 
Rating:
5.0

Customer did not leave a comment.

SUSAN CHRISTINE M. 
Rating:
5.0

Customer did not leave a comment.

MARK JACOB N. 
Rating:
1.0

I checked in online and we fought with the lady for 30 minutes because even though they were getting our truck ready and the keys with our truck number on them were sitting there, she kept telling us we didn't have a reservation. She tried to sign us up for a new reservation and wanted to charge our card again even though I had almost $70 on hold, eventually she just gave us a truck and we had to call our furniture store and beg them to stay open late to pick our new furniture up.

Arlando L. 
Rating:
5.0

Customer did not leave a comment.

DAVE D. 
Rating:
5.0

Customer did not leave a comment.

NORMAN V. 
Rating:
5.0

Customer did not leave a comment.

THOMAS MICHAEL R. 
Rating:
4.0

Very professional as always, and fast tooo!

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE T. 
Rating:
5.0

Customer did not leave a comment.

JAMES GLEN M. 
Rating:
5.0

Nothing that I can tell. I had a good experience with U-Haul.

LAWATHA LENAY M. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
1.0

Unkind

MICHAEL DONGSOO K. 
Rating:
5.0

Staff was so very kind. I was especially impressed wand thankful to the employee who came out while I was refueling the van before turning it in. He processed my van and sent me on my way. Thank you

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

U Haul didn't get my reservation. The pelt at the location helped me navigate through U Haul's chaos and get a truck.

ALAN THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

darrin M. 
Rating:
5.0

Very good experience, very efficient

Frank K. 
Rating:
5.0

Customer did not leave a comment.

GLENDORA GAYLE P. 
Rating:
5.0

Customer did not leave a comment.

Delores A. 
Rating:
5.0

Customer did not leave a comment.

SUSAN W. 
Rating:
4.0

I made the reservation on line for a different pick-up location. They had no trucks. A message was sent to me with a new location after we were on our way. It seems the on-line option does not work. I also wish the 10 foot truck came with a loading ramp. At this point I would not recommend your company to anyone. I rented 2 trucks in 4 days and nothing went smoothly.

Suellen C. 
Rating:
1.0

Customer did not leave a comment.

THOMAS MATTHEW S. 
Rating:
3.0

Customer did not leave a comment.

LISA MARIE P. 
Rating:
4.0

I was over charged but I called the 800 number and talk to a guy that took care of the overcharge. Thank you Cole!

CYNTHIA LYNN S. 
Rating:
5.0

Customer did not leave a comment.

MURRAY S. 
Rating:
5.0

Customer did not leave a comment.

PEGGY SUE H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen P. 
Rating:
4.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

The owner of this location helped us out with a lighting connection problem. Very helpful and he was more than happy to help us out. Great staff at pick up also.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Lauren N. 
Rating:
5.0

Nothing at this time

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
3.0

Kinda small and dingy. Staff good, but not exceptional.

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

SHARON G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
No reviews have been submitted for this location.

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