Customer Reviews for Southside Marathon
(U-Haul Neighborhood Dealer)

1,609 reviews

1293 S 11th St   Niles, MI 49120
(& Forth)

(269) 684-3206

Hours

  • Mon–Sat
    8 am–8 pm
  • Sunday
    8 am–7 pm

Services at this Location:

Contact Us

(269) 684-3206

1293 S 11th St
Niles, MI 49120
(& Forth)

Services at this Location:

Hours

  • Mon–Sat
    8 am–8 pm
  • Sunday
    8 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
5.0

Y'all rock

Mandy D. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
2.0

Clean the equipment!!!! And get employees who are prepared to do the job.

Nehemiah S. 
Rating:
5.0

Customer did not leave a comment.

Donald Clinton C. 
Rating:
5.0

Customer did not leave a comment.

TAMMY K. 
Rating:
5.0

No improvement needed, everything was perfect

PATRICIA L. 
Rating:
4.0

Had very good service. Trailer was returned by another just as we arrived. Trailer was covered with ice. Was very heavy.

Julia F. 
Rating:
5.0

The folks here are great. I count find an Uber to take me to the train station and they had a worker drive my wife and I. We're very grateful!

Byron T. 
Rating:
4.0

Staff were friendly. Check in process easy and efficient. Only complaint is their parking lot is a mud field

Christopher G. 
Rating:
1.0

Poor customer service with bad atitude need to be addressed. U haul customers are third served. Never again to this location.

Fred L. 
Rating:
2.0

The woman that helped me was rude.

Marissa I. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Glenn A. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

laura W. 
Rating:
5.0

After a bad experience at another location in South Bend Western Ave. Pete's Marathon help us right away. We rented a larger truck for a cheeped price. Will recommend to everyone I know. Pete the owner came out and went over the truck with us in detail and even help adjust the mirrors for me. Highly recommend this location.

MELISSA M. 
Rating:
5.0

Customer did not leave a comment.

ERIKA F. 
Rating:
5.0

Great customer service. Very friendly staff.

James B. 
Rating:
5.0

They are awesome at customer service at this place.

Julie J. 
Rating:
1.0

Scheduled to pick-up my trailer at 10am, was there before 10, didn't leave till after 1130am. The trailer I rented wasn't there, but a different 1 was. They did a credit/rebill to fix the inventory, but I haven't seen my credit from Sunday yet. The system kept crashing, the IPad was wasn't working.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Kristina B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Very friendly and quick.

CLIFFORD L. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H. 
Rating:
5.0

For a 2 hour rental, I feel it was a pricey. Pete and his staff are always awesome.

DEVEN ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Andy W. 
Rating:
5.0

A very quick and easy process. Everyone was so friendly and helpful; thanks for the pleasant rental experience.

liza T. 
Rating:
5.0

Customer did not leave a comment.

antonuos M. 
Rating:
1.0

The person came out and tried to take the truck before I put gas in it. He would not get out of the truck or tell me the reading on the fuel gauge. He kept asking for paperwork when I did the transaction paperless. He would not take that for an answer. Done a lot of moving with U-Haul. I would not use that site ever again. If I have to make this run again I will drive further to drop the truck at another location. If this was the only location I would rent from another company.

Alan C. 
Rating:
5.0

Good service, truck ready when arrived, pleasure to work with these folks, very professional...

william M. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
3.0

Customer did not leave a comment.

karen H. 
Rating:
5.0

Customer did not leave a comment.

Adrianna B. 
Rating:
5.0

Nothing, great friendly staff and the service was quick and efficient.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

They went above & beyond to help me get exactly what I needed, guided me in buying the parts Id need (I rented a trailer), & helped me prep it before I left. Once I returned they also helped me with a very smooth return. They're very helpful & just overall great people & excellent customer service. One of the best rental experiences, easiest RSVP, Check-In, Pickup & Return, Ive had thus far…

maribel M. 
Rating:
3.0

Make sure to clean the whole inside of the truck, including the windows and windshield.

Susan F. 
Rating:
5.0

Nothing

Terry K. 
Rating:
5.0

Customer did not leave a comment.

Jeremy K. 
Rating:
5.0

Staff was fantastic. Truck was ready to go when we got there.

Jacqueline P. 
Rating:
5.0

Nothing. Everything was great. They were fast and friendly.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

donna L. 
Rating:
5.0

Everything fine

Ted S. 
Rating:
5.0

Customer did not leave a comment.

sue D. 
Rating:
3.0

A bit more friendly hookup service.

Jeffrey L. 
Rating:
4.0

smaller station had limited workers, had to wait, but staff was amazing and the truck and equipment were all in great condition.

David G. 
Rating:
4.0

Staff was very efficient. Quickly processed our rental and return.

Nancy C. 
Rating:
5.0

FAST FRIENDLY PROMPT VERY EASY TO WORK WITH

Bonnie C. 
Rating:
4.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

Always friendly Easy to work with Clear communication

MICHAEL FREDRICK K. 
Rating:
5.0

All was good

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

steve K. 
Rating:
5.0

Quick, easy, no hassle, very friendly, good location! Easy to drive in and out. Good truck. Will definitely use again, if needed. And, recommend!

sonnet L. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE W. 
Rating:
5.0

Everything was smooth and efficient! They were great to work with!

Harry N. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
Rating:
5.0

Customer did not leave a comment.

Claudia Z. 
Rating:
4.0

Customer did not leave a comment.

Virginia A. 
Rating:
5.0

Customer did not leave a comment.

Shanti N. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

One of the best Uhaul locations we have ever been to.

Robert B. 
Rating:
5.0

Excellent people.

Dirk S. 
Rating:
5.0

Customer did not leave a comment.

DAWN M. 
Rating:
4.0

Customer did not leave a comment.

april I. 
Rating:
5.0

owner is extremely affable, helpful and pleasant to work with.

Leonard D. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
4.0

The truck was rather old and seemed a bit shaky. Break pedal leaked air, gear shift was clunky to get in to D. AC didn't work. Some of the moving pads were wet and/or mildewy/smelly. The person at the counter here was very helpful in saving a bad situation because of TERRIBLE service and a very bad experience at the Western Ave U-Haul location in South Bend. She gets high marks.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Theadora K. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

Customer did not leave a comment.

Rocco S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

I would say this was a perfect experience! Maybe one day uhaul will have cruise control for the trucks, or have more accomodating seats. I was too short to hit the pedals sometimes and we ended up getting a platform shoe on because i couldnt keep flexing my foot!

Jessica C. 
Rating:
5.0

Although busy ,customer service was phenomenal.. I was greeted immediately and let me know that I would have a small wait ..it was a very short wait, the vehicle was clean and my return time was minimal..

CHARLES D. 
Rating:
5.0

They didn't have the size truck I wanted. I had to get a much bigger truck.

Kyle G. 
Rating:
5.0

Pete is awesome. The whole experience was quick and easy.

John H. 
Rating:
5.0

If you need a UHaul Rental this location is the place to go. The staff is very knowledgeable and helpful.

ANDREA H. 
Rating:
4.0

Customer did not leave a comment.

Steven E. 
Rating:
3.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Check tires on the trailers. There was a nail in one tire that could have been a problem. We got lucky.

Suzanne F. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

Christopher R. 
Rating:
3.0

The pick up location was kind of hectic and the concrete was not in good shape. But the people there were awesome, especially Pete!

Ruth P. 
Rating:
5.0

Great

Abdulrahman A. 
Rating:
5.0

great location great people great supply helpful and friendly

Steve Z. 
Rating:
3.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Anne A. 
Rating:
5.0

Pete's Marathon - they are one of the very best

Roger C. 
No reviews have been submitted for this location.

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