Customer did not leave a comment.Robert W.
Customer Reviews for Southtown Tireman
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was easy to pick up and drop off. Super nice staff would recommend to anyone looking to rent a uhaulTammy H.
Everything was great. Secretary was so kind and reassuring that everything would be ready for us upon pickup. Thank you for a smooth pickup and answering any questions we had.Michael I.
I would recommend outdoor lighting on the side of the building where all of the UHaul rental trucks and trailers are stored, for folks who are dropping off (like we did) or picking up after dark.Christopher K.
Customer did not leave a comment.Michael M.
Diapointed that after ordering 3weeks in advance got a call 3 days before stating that I wasn't able to get the 26 foot truck that I ordered, otherwise everyone I interacted with was greatMary V.
Staff went out of their way to make this a great transactionMichael K.
Nothing I can think of, the people at the Southtown Tireman were absolutely great!JOHN S.
Local source for the U-haul trailer I needed. Service was friendly and paperwork quick. Just what I needed.Ray L.
Customer did not leave a comment.PENNY A.
Customer did not leave a comment.Tim M.
no problemsmichael B.
Customer did not leave a comment.MACK B.
Customer did not leave a comment.Renay R.
Customer did not leave a comment.Stacy G.
Customer did not leave a comment.Steven H.
I didn't get a paper receipt prior to leaving the uhaul dealer. .That would have been helpful and would have saved some problems.Mack B.
Service was far superior to the pickup location.Jonathan M.
Actually, it bad experienceAbdullah O.
Customer did not leave a comment.Jennifer T.
Having to do everything over the phone was the worst experience of my life I was late for my own daughter's baby shower and returning it was just as much hell Never again will I do that or recommend that to anybodyCheryl B.
The phone pick up process didn't work, had to call, took over 45 total. Upon finishing and filling the tank, there was a leak and could not fill it resulting in more delays, complications and expense. Also, given the runaround regarding sizes at local locations to begin with. This location was fine, just not happy with the entire process.Kenneth W.
Customer did not leave a comment.Colleen N.
Customer did not leave a comment.Simon K.
Not much, this was the best service I've had while renting a U Haul trailerBrian S.
Quick and easy pick up and drop off.Camillo O.
These folks were excellent. I was sent to them by another U-Haul agent who had my reservation, but their equipment had non operating lights.Raymond G.
Customer did not leave a comment.Jim W.
Customer did not leave a comment.Spencer M.
Customer did not leave a comment.KEVIN B.
Your web-site is not the easiest to navigate, or to change things like dates for use, etc. I had to call a couple times to try to make changes, and even the service reps had trouble making the change to the "return date". Everything else was easy squeezy. Worked great.Matthew M.
Not charge $15 for cleaning a truck that wasnt dirty on return I cleaned itlarry M.
The people at Southtowns Tireman we're all friendly and helpful, especially considering it was 8am! I've already spoken to them about my next rental in a couple weeks!Earle G.
Customer did not leave a comment.Alan C.
Customer did not leave a comment.Jacob P.
Customer did not leave a comment.john S.
Customer did not leave a comment.Thomas P.
excellent serviceDennis Y.
Customer did not leave a comment.michael G.
Customer did not leave a comment.Miquela C.
Customer did not leave a comment.Karen R.
Customer did not leave a comment.charles V.
Customer did not leave a comment.kyle F.
Easy drop off, I was in and out and the staff was kind.Jeremy C.
Customer did not leave a comment.James S.
Customer did not leave a comment.Jacob P.
Nothing at allSHAWN B.
The area that I picked up the truck was muddy so the truck floor was not clean but that can't be helped and the equipment ran properly and the location was very good.Colleen R.
They were very nice and politeGINA D.
Customer did not leave a comment.ken S.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.brenda S.
Customer did not leave a comment.Collin B.
Customer did not leave a comment.Amy S.
Customer did not leave a comment.Jason B.
Too many hidden Charges, Penske from now on!!!!BILL S.
Customer did not leave a comment.Betsy T.
Customer did not leave a comment.Kelly B.
Everything was done well. The price was reasonable.RANDALL L.
Nothing. Everything was great!Renee H.
The experience was excellent. It was a high-mileage truck, but it performed perfectly and was easy to use.Gregory M.
i WOULD NOT recommend Johnny P's or Gowanda U-Haul to ANYBODY!!!!melinda H.
Customer did not leave a comment.Rennie N.
Customer did not leave a comment.CHERYL S.
Customer did not leave a comment.Elizabeth G.
Customer did not leave a comment.David K.
They were very accommodating and professionalWILLIAM P.
The ramp could be 2ft longerRON H.
Customer did not leave a comment.PAUL M.
Customer did not leave a comment.Mary L.
Customer did not leave a comment.robert L.
Customer did not leave a comment.Samantha L.
Easy drop-off ... big open lot to park.AARON G.
Customer did not leave a comment.Dawn H.
COURTEOUS AND PROMPTPATRICIA B.
Web sight didn't work on my phone the process was very elusive as what to do if my sone had not been along who had done this before we would have had problems also there was no appliance dolly in the truck. we returned it Sunday morningRoy S.
Customer did not leave a comment.Katherine V.
The enclosed trailer I reserved was pushed back into the long grass and in a muddy stony section of the lot as well. The 6 prong hook up for the electrical was removed from the cables, so I was forced to by a used one that one of the workers pulled from his truck and claimed was "new". I watched him pull it from the floor of his truck, no package, dust it off with his shirt and then put it on the cable end. They claimed someone must have stolen the one that was originally attached. Overall, you shoul re-evaluate you decision to allow rentals from this shady location.Gina H.
I used online pickup and I never received a call the day befor and the day of, ended up sitting in the parking lot waiting on the person online for over 25 minutes. Not sure that i recommend the online pickup but the location was just fine.Brent S.
Everything was quick and easy. Very professional. Great experience!Thomas D.
The trailer drop off was also quick and friendly. Very good experience overall.Daniel G.
Customer did not leave a comment.julie F.
Location was not open on Saturday or Sunday, so I was charged for an additional day even though i dropped it off on time. I then sat on hold for 20 minutes when calling customer service and have not had the issue resolved.Bryan T.
Amy was a lot of help , very nice and polite... I had to change the time I was picking up the u- haul . To 7 am and Amy was very very helpful. And will at the Jefferson road location where I picked up the u- haul was super . Thank youDavid G.
Customer did not leave a comment.Brandon M.
The young lady at the counter made my day. I didn't catch her name, but she's great.Tim B.
Great location and great service!!!!gerald A.
Customer did not leave a comment.DARLENE M.
Customer did not leave a comment.Raymond G.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.MARTHA S.
Friendly and simple drop off! Thanks!!Karen F.
Customer did not leave a comment.DAVE S.
Poor customer relations. We did a cash payment/deposit. We over paid for an extra day as well as extra mileage. Upon returning the truck the first man we interacted with, he was "busy" and told me he would work up the refund within an hour and call me when he had it ready. No word back from him. It was a holiday weekend, I get that, so we patiently waited it out thru the New Years weekend. So day after New Years I called again, spoke with a young woman there, she was all flustered, and said "I have 3 businesses to run here, I will have to look up the order and call you back shortely". I informed her that we just received the refund email notification, and she should have it right there. No phone call back at all, so we decided to stop in personally, and again, we were told, "we are new to U-Haul, and they have a whole different system, and I have to find out how to give you a refund. This is the 4th business day of waiting for a return call from them and it is riduculous. We even received the receipt email with our refund amount....yet they still can't figure it out????? Absoutely unacceptable. I do not recommend using this business to rent out a U-Haul.SCOTT M.
Nothing wrong as the the economic might is not to manufacturers of my matter.Joseph T.
Experience was perfect. The weather was cold and snowing so the staff did everything that was needed to hook up my truck and the uhaul trailer. They had me stay inside and warm until everything was ready to go.Sylvia D.
Tough pickup due to the weather. Location getting bombed by lake effect snows. Two feet in the trailer.Harry N.
Actually made the reservation at a location only 3 miles from the moving location. Would have only been about 35 miles total instead of the 76 cause of having to get it at Southtown tireman.Lee W.
Customer did not leave a comment.Bethany P.