Customer Reviews for Southway Convenience

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southway Convenience

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Joseph D. on

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Joan J. on

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Brad B. on

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Mike was great at this location, very helpful.

Christopher C. on

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Tanya S. on

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Was closed when we dropped off truck.

VANCE S. on

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The Cab interior was dirty and liquid rembants on doors and Dash The Winshield on inside was very dirty and appeared uncleaned for months The winshield was adressed at pickup location but was not cleaned in any form of aversge cleanliness The air conditioning ( Snow Flake Emblem on Controls) did not work and Vehicle was Very Unsuited for Summer Travel Comfort

Dirk H. on

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Jim C. on

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Epic beard man needs more beard!

TARA-LYN R. on

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Matthew G. on

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Excellent customer service from the gentlemen running the location, very informative.

Tim B. on

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Cody H. on

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Dustin C. on

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Dean S. on

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Fred T. on

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3003km with zero equipment problems! Great Experience.

Marc S. on

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Friendly, efficient, helpful.

ron n. on

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Your operator in Red Deer (Mike) is absolutely excellent. Empathetic, helpful, interested, exceedingly thorough and clearly well skilled in his role. A terrific ambassador to your brand. He went out of his way to accommodate my needs. This is most likely the very best U-Haul experience I have ever had and I have had many!! Please acknowledge him.

Sharon B. on

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Tim B. on

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Calvin K. on

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Beverly K. on

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I have rented here before. Mike is fantastic and goes above and beyond in regard to customer service!!

Jonas T. on

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By far the best uhal dealer in central alberta. I dont live in red deer and I always go to this location. He is professional and easy to talk to. As well as he goes over and beyond to help his costomers. I would for sure tell my friends about this location. In fact I do

CLINT S. on

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Kickass customer service which is hard to find these days !!

Todd L. on

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Very professional and helpful

Katrina A. on

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Maurice D. on

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Very good service no issues

Everald C. on

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Mike was my representative and he offered excellent customer service. He seemed genuine.

Darlene W. on

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melvin c. on

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Geordie F. on

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We have always had great service from this location. Mike is always helpful and values his customers.

James C. on

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nothing . went to another place first but they did not have one but they found one right away and lined it up . as soon as I got there he was out to hook me up . did paper work and was gone . got the same great service when I returned it . thanks .

Georgi G. on

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Stephan C. on

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Ayleen L. on

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I will definitely recommend this location and we will be using it again if needed!

Patricia B. on

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Allan S. on

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I am very happy with U-Haul.

Kyle S. on

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The swivel on the dolly could've used some grease. The grease nipple was dry as a popcorn fart. They stayed 45 minutes late for me which is incredible service seen very rarely which helped me immensely because I was driving to Vancouver from Red Deer over night

Doug Z. on

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I was very impressed by Mike at this location, and found him to be very friendly and eager to accommodate my needs. He was professional and thorough when discussing the terms of the rental agreement.

Ievgen S. on

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Alistair B. on

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Mike was very helpful in his dealings with me.

Jonas T. on

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This uhal loacation is by far the best location. Very informative, very helpful and makes sure everything is done to the best of his ability. I would recommend this location to all my friends and family.

Leslie G. on

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Paulveer M. on

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dennis k. on

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More availability of trailers

laverne m. on

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Genaro T. on

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Owner is very friendly and approachable.. will do business again

Jamie F. on

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just maintain the quality of assistance, Mike was awesome!!

Caroline M. on

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Brian R. on

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- "paperwork" at pick up was excessive compared to more familiar system to rent a car particularly not being able to book off site with corporate credit card and having to use personal card when person booking vehicle was called away. - no option presented to allow multiple drivers all working on same event this vehicle was being used for caused some difficulties over the course of the 3 week rental

Cheryl G. on

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Winter tires!!!!!!!!

Thomas C. on

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Mike is the best guy I have dealt with when it comes to this service!!

Willam C. on

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Nothing at this location, it was great! Mike was very helpful and friendly and made it easy for us! Thanks Mike! Even though it is in Gasoline Alley, it is very easy to get to !

Grant B. on

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Very friendly and helpful staff. Very disappointed that I was charged for two days but had the equipment for less than 24 hours. This is a red hot piece of equipment that you could have easily rented out the same day. Not Fair, will never rent from UHaul again!! Your loss, I've been a good customer over the years. $123.90 to use a tow dolly for less than a day, Wow guys! Would not recommend because I will never rent from Uhaul again, wouldn't do that to a friend.

Greg P. on

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Heinrich W. on

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Robinson M. on

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The gentleman I dealted with was helpful and courteous and as far as I am concerned went out of his way to accommodate my friend and myself. I will recommend John to everyone with moving needs. Sincerely Robin MacDonald.

Martin T. on

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Very helpful and friendly. I have used this location 6 times in the last 3 years.

Margot P. on

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Mike was such a great person to deal with ... friendly, thoughtful and helpful too.

Bradley E. on

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Alan G. on

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Supply the vehicles with a full tank of fuel, so there is no need to guess at how much to add to be at the same level, when returning it !

Anderson M. on

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Sherry S. on

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MIKE WAS AMAZING HELPED ME HOOK IT UP AND ENSURE EVERYTHING WAS WORKING,

Alyson S. on

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Jim S. on

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Mike was excellent and very helpful, thorough and explained everything very well.

Harold D. on

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The location is a little out of the way but not really an inconvenience, Service was excellent. Highly recommend.

TIM L. on

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Nothing for improvement. Thanks Mike for the excellent service.

Samir B. on

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Cindy B. on

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The service we received was excellent. We booked easily online and Mike had everything ready to go when we got there. He also explained everything in great detail so there were no surprises when we returned the truck. We were very satisfied with the whole experience.

Ken G. on

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Nathan W. on

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This was the 3rd rental I’d had from Mike this month - and for good reason. An absolute gentleman, professional, and easy to get along with.

Lisa A. on

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We had great service, friendly staff and equipment was in good shape. Just a bit more detailed description of where the office was would have been good, however it was booked through an alternate business so not the fault of Southway.

JAMES H. on

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I would like to point out that I have rented various vehicles, vans & trailers over the years from Uhaul and other competitors. I can honestly say this was the best experience I've had all things considered. I think the main thing was I knew Mike was the owner simply by the investment of time, care and service he provided which is rare in the retail business. He demonstrated to me what small business ownership is all about. I will definitely use this location for all my needs in the future and I will gladly tell all my friends and refer them here too. The quality of service, friendliness and professionalism made an impact on my customer experience.... I mean that sincerely! James

James D. on

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Cindy S. on

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Nothing. Unit was clean and well maintained. Mike walked us through the rental process very knowledgeable and very pleasant.

Nathan W. on

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Mr. Howell was an absolute professional and a joy to work with!

Jose R. on

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richard g. on

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Have more sizes of trailers available

Susan D. on

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Customer service was awesome, super friendly and helpful

DEBBIE M. on

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This was the cleanest Uhaul we have ever used, equipment in excellent conditions, owner-Manager was fantastic explaining the trailer towing, we are definitely only using this Uhaul branch from now on, excellent all around service. Thank you Mike

Todd M. on

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Mike was excellent to deal with - couldn't ask for a better employee to assist.

David P. on

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Dave H. on

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Courteous and helpful. Great job guys!!!

Darhl S. on

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Amanda Z. on

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Mike was great to deal with. Check out and check in were quick and easy. I would definitely rent from this location again.

Kinh T. on

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Jason D. on

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Very pleased, definitely will b back..

Beverly K. on

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Very satisfied with the service and equipment

Scott M. on

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Just having one guy working there seems hectic. 2 people working would be good. Other than that Mike was a nice guy and very personable.

Tammy C. on

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Michael S. on

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Brennen O. on

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This is the third time I've used UHaul at Mike's location and it will be the only one I ever go to. Very personable, always a pleasure doing business with him. Highly recommended among other locations I have dealt with.

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Nothing! Mike is great too deal with and I was pleased with my experience! Great job Mike!

Shaun F. on

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Jared F. on

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Neil S. on

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Excellent friendly service! Trailer was in perfect condition and the rental/contract was thoroughly explained. Very reasonable rates. Thanks again for your help!

Christine E. on

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i have no words

Robert F. on

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Robert R. on

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Mike was fabulous. Very professional. Very helpful. I think all Uhaul vehicles should be ready with a full tank of gas. Trying to get a vehicle back to the same level of gas as it was at the onset (ie 3/8 of a tank) is awkward and unnecessary. The only criticism I have of a first class operation.

Gord M. on

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It was a pleasure dealing with Mike at this location, he was very knowledgeable and friendly. I will definitely recommend anyone needing to rent a truck to go to this location.

Brenda D. on

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