Customer Reviews for Southway Convenience
(U-Haul Neighborhood Dealer)

761 reviews

19 Gasoline Alley E   Red Deer, AB T4E1B3

(403) 346-2826

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm
Special Operating Hours
  • 5/7/2021 - 5/26/2021: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(403) 346-2826

19 Gasoline Alley E
Red Deer, AB T4E1B3

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm
Special Operating Hours
  • 5/7/2021 - 5/26/2021: 9:00 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Best service and uhaul experience I have ever had by a mile. Mike was friendly, he had plenty of stock available and my truck was actually ready and available when I showed up (gasp I know).

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Lois S. 
Rating:
4.0

Very happy with check in agent. He stayed late to allow me to pick up vehicle and saved me a lot of time.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

All good. Mike is terrific and offers excellent service. Thank you

CHARLYNE S. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

jackeline P. 
Rating:
5.0

Nothing. Mike is the best Uhaul rep you have. Always goes above and beyond to make your Uhaul rental experience easy and stress free.

Lois S. 
Rating:
5.0

We dropped off our rental after hours and was very easy to do. We contacted the Uhaul at our drop off location the next day to ensure everything was good and the representative was very professional, polite and easy to deal with. Thank you

Ryley S. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Everything went very well and Mike did a great job

Ron H. 
Rating:
5.0

Customer did not leave a comment.

melvin C. 
Rating:
5.0

Customer did not leave a comment.

Manuel C. 
Rating:
4.0

I am still waiting on a call from a uhaul rep. My first reservation pick up was an absolute disaster. Your online pick up system kept crashing. We could not get the pin to open the truck. We wasted many hours of our time and did not get a truck until the following day...

Denver D. 
Rating:
5.0

Nice guy

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Customer did not leave a comment.

Manuel C. 
Rating:
5.0

Customer did not leave a comment.

Ivan T. 
Rating:
5.0

The owner waited an extra 15 minutes past closing on Easter Sunday, so we could return the vehicle - Excellent service!!!

G. C. 
Rating:
3.0

I extended my rental buy multiple days but was never allowed to add extra kilometres on to my truck rental. So when I turned it in I had outrageous charges for being over my kilometres I booked for.

Doug S. 
Rating:
5.0

I have a great experience at this dealer. Mike was awesome and got me on the rode quickly and safely. He has a large selection of equipment available and being open on Sunday was a huge bonus. I would definitely recommend this location to anyone that values exceptional customer service. Thanks again Mike.

Ian A. 
Rating:
5.0

Mike is nice and friendly gentleman. Good costumer care best u-hall please I have every seen.

Chethiya Y. 
Rating:
5.0

The guy who runs that place is friendly; knowledgeable and ensures a good customer experience. I have come back to this location several times and I get the same high degree of customer service.

Tim M. 
Rating:
5.0

Mike always goes above and beyond to serve his clients and is very clear throughout the entire rental process. Thanks Mike.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Jen H. 
Rating:
5.0

No change needed...I will be coming back to rent again! Awesome service and equipment! Thanks again!

Amanda K. 
Rating:
4.0

Customer did not leave a comment.

Ahad S. 
Rating:
5.0

Very professional staff.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Mike at Gasoline Alley U-haul was great to deal with! He went out of his way to accommodate all our needs. Right from the first call, he reassured us that he would take care of us and he did!

Patrick F. 
Rating:
5.0

The owner was very helpful and set up the trailer to make sure it was attached properly. Very friendly and assisted me with all my needs. Highly recommend this location as customer service is exceptional.

Donald E. 
Rating:
5.0

Customer did not leave a comment.

Grant P. 
Rating:
5.0

Customer did not leave a comment.

RALPH C. 
Rating:
4.0

Customer did not leave a comment.

paul K. 
Rating:
5.0

Great customer service

Jantina K. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

It would have been nice to find a motorcycle trailer closer to Olds where I live and where I needed the trailer.

Karl T. 
Rating:
5.0

No changes required.

Austin M. 
Rating:
5.0

Customer did not leave a comment.

Roxann S. 
Rating:
5.0

Customer did not leave a comment.

Brett P. 
Rating:
5.0

Mike the owner and operator super friendly good guy to interact with.

Ashley U. 
Rating:
4.0

Customer did not leave a comment.

Isaiah S. 
Rating:
5.0

The manager/owner was fantastic in helping us. I would gladly recommend that U-haul location to anyone.

Majorie W. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Amie P. 
Rating:
5.0

Customer did not leave a comment.

Terence S. 
Rating:
5.0

This location is excellent. Mike could show a lot of your franchises about fist contact and customer service behaviour. He always responds promptly to phone and email contact and will take time to to make sure you. are. happy with the process, and the equipment or product. I always recommend people to go talk to Mike. I have dealt with various uhaul locations over several years. The standards encountered have been average to disinterested. Mike was a pleasant surprise. I have used this location several times and have never been disappointed. I would not consider going anywhere else. Well done Mike.

David E. 
Rating:
5.0

Thanks you Mike.....great service

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Mike was awesome. He was friendly and accommodating and took the time to make sure my trailer was properly hooked up and that I knew how to tow it safely. If I ever need to rent from UHaul again, I will definitely be going to this location.

Grant A. 
Rating:
5.0

Customer did not leave a comment.

Geertje M. 
Rating:
5.0

Nothing. We were well looked after. Service was quick and easy. First time Uhaul customer and we were very happy with everything.

John K. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Excellent service, knowledgeable and friendly manager. 100%

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Corey N. 
Rating:
4.0

Customer did not leave a comment.

Kendall N. 
Rating:
4.0

Customer did not leave a comment.

allan C. 
Rating:
5.0

Nothing! F1the guy there is a great guy .

Rita Z. 
Rating:
5.0

Nothing Service was excellent..

Lois S. 
Rating:
5.0

I have rented from this location three (3) times since late October 2020. I should add that I have rented a number of times previously from various locations in Metro Vancouver, but this location and the owner/operator, Mike Howell was without a doubt the most professional of any one from the U-Haul team that i have dealt with. He was friendly and thorough in clearly explaining all safety precautions and the process to hookup and unhook the cargo trailers including safe load distribution. He took the time to do a complete pre-trip check including a full walk around, vehicle and lighting inspection and was equally thorough upon return, protecting both myself as the client and the corporate interes. By contrast in previous experiences with U-Haul agents, I have checked in and the representative basically completed a contract and just handed off some keys without as much as doing a joint pre-trip inspection....extremely shabby and unprofessional! I woild have no hesitation to highly recommend Mike and the Gasoline Alley East, Red Deer, Alberta location for all your moving truck or cargo trailer needs. I was very pleased and impressed. U-Haul would be so lucky to have more brand ambassadors like Mike! Thanks for your assistance and service. Regards, Bob J (Red Deer County, Alberta)

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Rob G. 
Rating:
5.0

Customer did not leave a comment.

Angela A. 
Rating:
5.0

Knowledgeable and helpful staff, great equipment & supplies.

LOWELL L. 
Rating:
5.0

Customer did not leave a comment.

Diogo M. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Dean O. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Went out of his way to help me. Great guy.

Dwight H. 
Rating:
5.0

Great service from Mike at that location

Gabriel L. 
Rating:
5.0

Mike was fantastic from the first phone call to check out! He made it so easy and explained the entire process. Definitely would use this location again to support him. Thanks again Mike !

Kaitlyn B. 
Rating:
5.0

Mike is a great guy to deal with.

BARRY E. 
Rating:
5.0

Everything went smooth, the gentlemen At the counter was very polite, friendly and professional.

Brianne B. 
Rating:
5.0

Customer did not leave a comment.

Serge B. 
Rating:
5.0

Provide sanitizer or lysol spray to help lessen covid 19 transmission on the next truck user

Daniel Jr. D. 
Rating:
5.0

Customer did not leave a comment.

Crystal P. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Wade B. 
Rating:
5.0

Mike was very professional and efficient.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Simon M. 
Rating:
5.0

Customer did not leave a comment.

Gurpal B. 
Rating:
5.0

It was great dealing at this location.

Thomas N. 
Rating:
5.0

Mike is Awesome! Very helpful and thorough.

Scott T. 
Rating:
5.0

Get service. Fast. Friendly. And on my way.

Edward C. 
Rating:
5.0

I have been renting at this location for a few years now and have always had exceptional service from Mike. I would highly recommend!

BEVERLY K. 
Rating:
5.0

Good service here at this location! Was very helpful!

David A. 
Rating:
5.0

I had read that Mike gave fantastic service and my experience after renting a truck from him, he gives excellent service. He provided a truck that meant that we only had to make 1 trip to move everything to the new location. The truck was clean and ran well.

Stan S. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Volodymyr S. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Very well taken care of. Excellent experience. Thanks Mike

William L. 
Rating:
5.0

Very knowledgeable pleasant staff no need for any Improvement

Gordon M G. 
Rating:
5.0

Very professional. You have great employees.

Don H. 
Rating:
5.0

Customer did not leave a comment.

sandy M. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Personnel was very good.

douglas K. 
Rating:
3.0

The gentleman helping me the morning of sept 28 provided excellent customer service!

Leanne H. 
No reviews have been submitted for this location.

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