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Roseanna W
Customer Reviews for Southway Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mike Howell went above and beyond great customer service and made a nice smooth experience
Robert STreats the rental equipment like it is his primary business. The only location I will use in Red Deer.
Robert DGreat helpful and ready to go!
Jason BExcellent, friendly service. Well explained.
Eraldo PExcellent experience working with Mike on our truck rental. Thanks again Mike. You helped make a stressful day easier.
Audra HKeep Mike Howell. He was excellent. Knowledgeable. Professional. Helpful. Did good business. DJ
Darryl BNothing Mike Howell was very helpful efficient with the paperwork helpful with hooking up the trailer On the 6x12 trailers it would be good if they had a jack so it would be easier to unhook it I found it quite heavy and hard to unhook
Michael MHard to improve on perfect
Barry WEverything was perfect.
Douglas HWe have dealt with Mike several times in the last 16 years he never fails to deliver always recommend our family and friends to go to this location in Red Deer.
David HMike is always on top of everything! Professional and helpful. I have used this location 3 times now always great!
Tracey VGreat customer service from Mike. Answered all of our questions and helped iron out a couple of small issues. Highly recommend Mike and his business.
John LVery accomadating and knowledgeable. Very upbeat and refreshing personality behind the counter.
Randall LEverything was excellent, keep up the good work.
Daniel Mexcellent service - very helpful in hooking up and unhooking the trailer for me. Friendly and very professional. Thank you again - I would highly recommend this location and will use them again!
Paula BNothing everything was perfect
Achille VVery helpful, and helped me navigate through the process, with clear directions.
Alvin HMike wes very halpful
Robin AThe dealer was excellent very thorough would recommend him to anyone
James CSuch an amazing location and customer service! Very friendly and very understanding,
Darryl BMike was awesome and actually did all the work to get me going and helping when I brought the unit back. Great guy!
Anthony FMike was fantastic! Thankyou
William ROperator at the site very good covered all the things that I expected, then taught me how safety hook trailer and safety chains as well. Great customer service. I have rented before but this was the best experience by a representative on site. W Powell
Wayne PI wanted to get my trailer here but the controller in Calgary made me drive 100 km away. I have rented at this location before and it is always good. The guy knows his job and has the equipment ready.
Murray RStaff member was very friendly and had us on our way quickly. Trucks were spaced nicely so I could pull in easily and park, versus other uhaul locations Ive been to.
Brooklyn HAlways great service at this location
Leonard KMike was super fast & efficient. He had the truck warmed up & ready for our -30 move before we even arrived. Highly recommend!
Shawna HQuick and easy pick up and drop off
Joel MI rented from this location before and I have always received excellent service.
John MGREAT
James BEverything was great. The guy you rented it to me was excellent and explained everything and answered all my questions. Was very pleased
Cory NMike is the best. Customer service is the best .
Gelmain MMike Rocks. Very helpful, methodical and just does an excellent Job. This is my go to place to rent from U-Haul.
Shane RMike Howell was excellent start to finish
David PMike went above and beyond to organize a utility trailer for me after my first choice let me down very badly. Even though it was almost closing time on New Years Eve, he waited for me to get there, had everything all ready to go. Will use this location from now on.
Christopher JU-Haul costs so much money, cost me almost $2000 in truck rental... I'll never use U-Haul again, will go with budget next time as they're much cheaper. Our truck had a huge exhaust leak which caused even more fuel to burn... The rep was great, however U-Haul Rob's you of your money. The app also tried to charge me for gas when I had left the truck with a bit more gas than I had when I got the truck.
Brittney Z(1) Please make sure there is strip available in the truck to keep stuff secured. If you can’t make one available, at least rent one. (2) I had booked moving boxes with my order. They were not provided. (3) One furniture dolly was shown to be available at the time of booking, and I booked it, but it was not available at the time of truck pickup. It made moving difficult.
Muhammad TI was completely satisfied with my experience. Would highly recommend.
Suzanne TGreat assistance from Mike
Andrew FGreat job explaining everything . If I need to rent again will definately see mike . Thanks .
Glenn HService was excellent. Mike was great, from the filling out the rental agreement, to the hooking up the the trailer and the explanation of usage of the 24 hour drop off availability through the QR code. Will definitely recommend this location to all needing to rent trailers/trucks.
Joseph DMike was such a great help and very courteous. Truly enjoyed dealing with him. Thanks again Mike
Tammy HWe will definitely rent from the location again. Mike always provides top notch service.
Michael SIt was a very good experience.
Todd WRun all your locations like this one.
Brian HNothing Mike was exceptional
Marvin SMike at this location was very helpful, friendly, and gave us exactly what we needed. Highly recommend.
Linda TMike was thorough and caring about the state of the equipment and our safety. Couldn’t have asked for more.
Amy HThis gasoline Alley location was absolutely excellent!
Barbara TDropped keys so can not rate
Peter MNothing for me. Mike Howell runs an amazing U-Haul business. Thanks so much Mike
Barry WGreat service! Very helpful getting me on the road quickly!
Maurice II don't know that it needs improvement. Mike was extremely helpful, went over everything quickly and efficiently. Had us out in under 10 min I would say. Took the time to go over the truck, adjusted the mirrors, made sure we were ok. Got back, check in was just as quick and easy 100% would recommend this location
Sarah DI use uhaul a lot for tradeshows, I have rented 26' and 20' from many places, this guy is by far the most capable, responsible, and actually cares about the state of the trucks and his business. I highly recommend him. the mobile check in/out is very easy.
Josh PAmazing location very personably don’t change a thing
Jeffrey SOffice was closed and we used the key drop off, so can't rate personnel, but it wouldn't let me not pick a selection so I just picked yes. The yard was clean and organized. Looked neat and tidy when I looked in the office building.
Lori WVery helpful and professional everything was explained clearly. I am very happy with my experience from this location.
Cody WGreat customer service, very easy to work with
Clayton GNothing, Mike does an excellent job! Best customer service ever!
Gail FThe clerk at the Red Deer Location apologized on behalf of Uhaul, for the poor experience of the pick up location in Abbotsford BC. He read the comments on the contract as the pick up location had partially fixed. The drop red deer location said they would not charge extra for the errors made. Great service at the drop off location, what a difference.
William M