Customer did not leave a comment.
MARIELLE H
Customer Reviews for Southway Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer had a separated tire. No fault of Mike’s for not knowing. I turned around and Mike got me hooked up to another unit immediately. This was a Saturday morning and he was extremely busy. Mike was also extremely professional and friendly. 5 Stars all the way. I have rented from a different Red Deer location in the past and now I will only rent from this location in the future.
Cameron BGentlemen running this location is absolutely great! Super helpful, knowledgeable and friendly. Give this man a raise.
Tammy SGreat experience
Robert MMike is always a pleasure to deal with. Friendly and efficient service as usual.
Alain CMike is great to deal with!!!
Douglas WDoing great, keep it up. Thanks again.
Mark AOutstanding knowledge, great costomer service.
TERRY FMike was very understanding also a pleasure to do business with.
Leslie HMike was great to deal with. He was very busy but as soon as he came in from outside he let me know that there were two families ahead of me and he would be with me shortly. He treated everyone with respect and moved people along very well.
WILLIAM RWhile the gentleman at the pickup was great, the whole experience was really awful! I reserved a 26 for truck in Camrose nearly a month prior to our move and the day before our move date I get a call saying there is a 20’ truck reserved for me in Red Deer - over 90 minutes away! So our whole move schedule was pushed back by 3 hours AND we weren’t able to fit our entire move in the truck so now I have to figure out a way to go back and pick up the rest of our stuff. U-haul’s customer service needs some major work. There was no effort to even try to make this right or consideration to our situation, no discount offered, nothing. The lady I spoke to about the move simply said “well, we’ve had families book their truck months in advance and have to drive 3 hours to pick it up” - like I should be grateful I only had to drive 90 minutes out of my way.
Shawn CThe staff member there was a very nice man. Great service !! Would use UHall again.
Donald TBest service in Central Alberta!
Megan VFAR too expensive for such a short quick trip. Absolutely ridiculous.
Katelyn WAwesome customer service and very knowledgeable! Definitely recommend 10/10!
Shane SI did a key drop off as I was not going to deal with U haul or any more of there Bullshit.
Dean LMike provided exceptional customer service --- top notch!
Gary WPerhaps the U-Haul space inside the building could be cleaned. It was extremely dirty. Mike was amazing to work with and I would recommend him in a heartbeat.
Shevawn SMike is always super thorough and makes sure every detail is explained and understood. When I rent a truck and he doesn’t have the one I need I will upgrade to what he does offer because I will only ever use his location. he is such a friendly and patient person! I would and have reccomended him and this location to everyone I can!
Jennifer DI wasn't even backed in to park and the attendant stopped what he was doing and came over to greet me. I went to unhook the trailer, and he did all the manual labour and talked with me about everything. Super friendly and once he was done unhooking the trailer, he ran in to the office and got me a business card and invited me to rent again from him any time. I told him he was going to have my son dropping a truck off in a couple weeks, and he was happy we were using his establishment and said if we need anything for my son to call him personally and he would assist us right away. I've never met this person, before and he was treating me like I was a long time customer. You need to clone this guy and put him in every U-Haul rental facility!
Byron SThe Owner is a nice person even when I came late and he was closed and I had no prior booking he still helped me and that was a Friday that I really needed to get trailer so this was something I appreciate much
Pope GMike Howell was awesome. First class guy. Friendly, kept you informed. He made it easy.
RICHARD HMike is seriously the best representation you could ever ask for, for U-Haul. He is thoughtful, accommodating and goes above and beyond.
Thomas JGreat service and help!
Imraan ANA
Sandra PMike Howell went above and beyond great customer service and made a nice smooth experience
Robert STreats the rental equipment like it is his primary business. The only location I will use in Red Deer.
Robert DGreat helpful and ready to go!
Jason BExcellent, friendly service. Well explained.
Eraldo PExcellent experience working with Mike on our truck rental. Thanks again Mike. You helped make a stressful day easier.
Audra HKeep Mike Howell. He was excellent. Knowledgeable. Professional. Helpful. Did good business. DJ
Darryl BNothing Mike Howell was very helpful efficient with the paperwork helpful with hooking up the trailer On the 6x12 trailers it would be good if they had a jack so it would be easier to unhook it I found it quite heavy and hard to unhook
Michael MHard to improve on perfect
Barry WEverything was perfect.
Douglas HWe have dealt with Mike several times in the last 16 years he never fails to deliver always recommend our family and friends to go to this location in Red Deer.
David HMike is always on top of everything! Professional and helpful. I have used this location 3 times now always great!
Tracey VGreat customer service from Mike. Answered all of our questions and helped iron out a couple of small issues. Highly recommend Mike and his business.
John LVery accomadating and knowledgeable. Very upbeat and refreshing personality behind the counter.
Randall LEverything was excellent, keep up the good work.
Daniel Mexcellent service - very helpful in hooking up and unhooking the trailer for me. Friendly and very professional. Thank you again - I would highly recommend this location and will use them again!
Paula BNothing everything was perfect
Achille VVery helpful, and helped me navigate through the process, with clear directions.
Alvin HMike wes very halpful
Robin AThe dealer was excellent very thorough would recommend him to anyone
James CSuch an amazing location and customer service! Very friendly and very understanding,
Darryl BMike was awesome and actually did all the work to get me going and helping when I brought the unit back. Great guy!
Anthony FMike was fantastic! Thankyou
William ROperator at the site very good covered all the things that I expected, then taught me how safety hook trailer and safety chains as well. Great customer service. I have rented before but this was the best experience by a representative on site. W Powell
Wayne PI wanted to get my trailer here but the controller in Calgary made me drive 100 km away. I have rented at this location before and it is always good. The guy knows his job and has the equipment ready.
Murray RStaff member was very friendly and had us on our way quickly. Trucks were spaced nicely so I could pull in easily and park, versus other uhaul locations Ive been to.
Brooklyn HAlways great service at this location
Leonard KMike was super fast & efficient. He had the truck warmed up & ready for our -30 move before we even arrived. Highly recommend!
Shawna HQuick and easy pick up and drop off
Joel MI rented from this location before and I have always received excellent service.
John M