I had to pay for wire that was on the trailer witch should of been reimbursed
Jessey J
Customer Reviews for Southway Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service is excellent !
Neil FMike runs a very good operation, very competent and efficient. Thanks
Rory PHe got me hooked up and on the road in good time
Walter MMike was very efficient in getting us on the road and customer focused. All you could ask for when renting a trailer. I would return to this location without hesitation.
Robert SGreat communication from the team at U-Haul. Very helpful and got us set and on our way with no issues or hassles. Would recommend for sure.
Ronan MGreat to deal with. Explains everything,never have questions after.
Todd WMike was a pleasure to deal with. He was very helpful and informative. I would highly recommend renting from him again.
Christopher SEach experience is always a delight
Tammy CMike was awesome. Explained everything very clearly and was very personable. Highly recommend this location!
Gary PMike is awesome!! 👏👏👏
Charles RIt was a very easy process. The owner was very knowledgeable, accommodating and nice. I would recommend this location to rent above other locations. :)
Anita LU-Haul representative is an example of how all service industry individuals should treat their customers. It’s getting harder and harder today to find this level of service.
William WNothing! Mike looks after his customers well- he treats them the way he would want to be treated. If you need a U-Haul- see Mike in Gasoline Alley
James RExcellent service,very helpful
Thelma GSelf checkout
Sandra HThe only issues I had were with my truck - the right side lights would not hook up. Had to leave and come back with a borrowed truck. if Mike was annoyed with me, he never showed it. Haha - excellent service and super convenient with times of operation and location.
Jessica KExcellent service as always
Robert LMike is very good at what he does great customer service
John WSeriously everything went so smooth Mike is amazing he helped with everything. Much better service and attitude than other u haul places I have used in the past... Next time I need to rent one this is where I am going for sure !!!! Thanks Mike
Bryon GAbsolutely nothing ‼️
Brian PThere is nothing that needs to be improved. The dealer is the best! If you need a U-Haul- come here.
James RVery nice and kind staff
THELMA ENa
Alin COur experience with u haul was effortless .
Joann HThe U-Haul representative was extremely professional, and sent me away with a smile on my face and absolutely no hassles. 5 *****’s
William WCustomer service was excellent!! 🤩
Sierra FIt’s an old out of business gas station. Easy access and plent6 of parking. Returned keys in drop box. Couldn’t complete the return on the app. Probably because it thought I should be returning elsewhere. Overall the truck was fine, it’s what you expect. A basic no frills noisy as can be cab experience. Technology side, for U-Haul is in need of an upgrade. We dropped off in the evening early, so no one around to assist. Expected the app and online to work.
Patrick GReally nothing, person explained everything and went above and beyond.
Todd WOur experience was excellent . The person serving us was amazing . He was clear with instructions and patient . It was a fantastic experience !
Jo-Anne HNothing. The man that served me was amazing, he knew what he was doing . He explained everything to me from A to Z. Which was very helpful. Great attitude, great service! Very satisfied and I will recommend this location to all my friends and family if they need a U-Haul.
Francine BMike provided great service
Jason PMike was amazing
CURT RTruck was dirty in back when I picked up and windshield was dirty plus side glass too . But service was 5 stars
Mark SMike is amazing
Charmain BVery friendly and provided service that I required in a jam
Craig LAs always, amazing experience at this location
Karim MAmazing
Charmain BFriendly service, definitely my new preferred location for red deer.
Jessica CMike was great to deal with. The shop was very busy at the time and he handled customers extremely well while also taking phone calls. I would highly recommend this location to anyone in Red Deer in need of a U-Haul.
Blake GVery happy with the entire process. Very professional staff, Vary quick and painless process. Will definitely use this location again
Dwayne CDropped off after hours. Got the receipt early morning without any communication on my end. Nice work! Plenty of space in the yard as well.
Kevin HThe owner was very nice, imformative and helpful
Christopher WN/A
Aaron SNothing, Mike does an outstanding job!
Robert PDrop off was quick and easy. MIke was friendly and professional
ALEXANDER BMike has exceptional service, friendly and helpful always.
Tawfeeq ANothing. - the fella was very helpful with entire process.
Mary RMike is awesome ensure everything meets your needs
John DWicked customer service with a smile
Gavin BThis was my second time in a month renting from this location.Mike, the owner/operator, is incredibly thorough and efficient. He definitely knows what he’s doing so that as a customer, it makes me feel like I know what I’m doing when I rent a truck from him.
Noel WGreat communication and seamless pickup and delivery!
Amy SVery friendly and accommodating. Pleasure to deal with.
Brenda MMike was absolutely amazing and welcoming. Full of knowledge and eager to make it fast and easy.
Morgann UThanks Mike! Stellar service. Best in town.
Larissa P