Customer Reviews for Southwest Motors Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southwest Motors Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

jim H. on

Rating:

Customer did not leave a comment.

David E. on

Rating:

I explained, on the phone the day after returning the truck, that there had been a slight oily substance when I picked it up. Employee was bullish trying to tell me I'd be charged extremely large amount on my debit card. This is unacceptable and this kind of customer service is atypical of lazy employees that don't want to do anything when they show up for work. I also returned truck with fuel amount it had when I picked it up as I was instructed to do by the place we picked it up

Mark D. on

Rating:

Turned in dolly when they were closed. they called me next day and said everything was taken care of. awesome awesome place!!!!

Gerald H. on

Rating:

Looks like it’s from a scary movie ..cats running around.

gene O. on

Rating:

Customer did not leave a comment.

frederic B. on

Rating:

Customer did not leave a comment.

barbra H. on

Rating:

All was good. Thanks so much.

Micheal P. on

Rating:

Customer did not leave a comment.

Carlata B. on

Rating:

They charged more than what was previously quoted.

Dennis H. on

Rating:

When you allow a customer to reserve a truck at one location (Haysi, VA) two weeks in advance and the day before they pick up the truck they learn there is no truck at this location and have to drive 90 minutes to get one. Well that shotty customer service.

Mark C. on

Rating:

My contract number was 25186146. My pick up day was Sun 26 Aug but was changed by UHaul to pick up on the 25th instead. I was told I would receive a free day. I originally paid $100 for an additional day to return the truck on Mon 27 Aug, but that day was not needed and the truck was returned on Sun 26 Aug. I would like to have the $100 refunded back since the extra day was not needed or used. I am also not sure I received the free day because the prepaid charge was not changed. Please contact me with the corrections. Thank you in advance.

Todd G. on

Rating:

The store closeed at at 2 pm

Vienna M. on

Rating:

There was a mess-up on my trailer rental that caused a long wait and some stress before it was resolved. At least it was resolved.

Roger C. on

Rating:

Drop off location looks like a poorly run scrap yard. The office was dark and smelled real bad and was extremely messy. Very little room to return vehicles due to all of the junk vehicles in the yard.

CATHY H. on

Rating:

Customer did not leave a comment.

Brandon C. on

Rating:

Customer did not leave a comment.

Renee R. on

Rating:

Customer did not leave a comment.

bobby B. on

Rating:

No problems here. Great experience.

Scott P. on

Rating:

Customer did not leave a comment.

dennis G. on

Rating:

The staff was friendly and helpful.