I had called uhaul upon drop off and someone checked in the uhaul for me. Due to an error in the system I was informed later it hadn't been check in. I called the location first thing this morning and was told it would be checked in there for me. Whomever checked it in then decided they would select it only had 1/8 of a tank in fuel which is NOT true I was then charged an additional 50 dollars without being informedJoshua F.
Moving Truck Rental in Castlewood, VA at Southwest Motors Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Castlewood, VA 24224
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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They didn't have my truck ready then I had to drive 2 towns over and pick up a U-Haul smaller than the one I had originally processed payment for and still have not been issued my refund.sarah L.
Need to work on customer service through the phone. Had to make 3 calls and everyone of them was extremely long wait times. Need to add more reps.William H.
Can't think of anything. People were great and accommodating.Carlotta B.
The mobile reservation system is a little tedious, but I get why there is red tape. It may have went better if I had better cell service, but that's not UHaul's fault at all. Overall, price was about same as estimate and I didn't have issues, so I thank you greatly.Jeremy C.
I explained, on the phone the day after returning the truck, that there had been a slight oily substance when I picked it up. Employee was bullish trying to tell me I'd be charged extremely large amount on my debit card. This is unacceptable and this kind of customer service is atypical of lazy employees that don't want to do anything when they show up for work. I also returned truck with fuel amount it had when I picked it up as I was instructed to do by the place we picked it upDavid E.
Turned in dolly when they were closed. they called me next day and said everything was taken care of. awesome awesome place!!!!Mark D.
Looks like it's from a scary movie ..cats running around.Gerald H.
All was good. Thanks so much.barbra H.
They charged more than what was previously quoted.Carlata B.
When you allow a customer to reserve a truck at one location (Haysi, VA) two weeks in advance and the day before they pick up the truck they learn there is no truck at this location and have to drive 90 minutes to get one. Well that shotty customer service.Dennis H.
The store closeed at at 2 pmTodd G.
There was a mess-up on my trailer rental that caused a long wait and some stress before it was resolved. At least it was resolved.Vienna M.
No problems here. Great experience.bobby B.
The staff was friendly and helpful.dennis G.
Trying to contact this business with the only listed phone # was impossible-a recording kept coming on requesting a code. Could not speak to a person about drop off-very frustrating as it was over an hour drive away-wanted to be sure someone would be there to receive trailer. Man was very nice but they need to have better communication as a business via telephone.MAUREEN C.
The gentle at the office was very polite. I wouldn't change a thing.Janelle G.
Was helpfulMARGIE J.
This location was an old building that now is used as a garage. Multiple cars are parked all over the area which made parking the truck I rented hard to park. The inside of the building was cluttered and messy. All in all I was able to complete the drop off.steve H.
Kelly Trent was very helpful and I had no problems with the drop off. He even gave me a second phone number in case I had any questions or problems. Thank you, Kelly!GLORIA M.
Everything went smooth as always.MARK N.
Service was great and the owner was very helpful and friendly. The truck was super nice and clean! Thank you . Jacqueline BakerJACQUELINE B.
The online experience with u haul needs improvement. Finally I just googled local haul dealers and found southwest motors. They were great and I would be more than happy to use them against.ALBERT T.
Nothing I think your service is excellentroy C.