Customer Reviews for Southwoods Storage
(U-Haul Neighborhood Dealer)

172 reviews

223 Southwoods Ctr   Columbia, IL 62236

(618) 281-6717

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 7/4/2021: Closed

Services at this Location:

Contact Us

(618) 281-6717

223 Southwoods Ctr
Columbia, IL 62236

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 7/4/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

No improvement needed.

JOHN JAMES L. 
Rating:
3.0

Better communication!! We received a call about the trailer side not being available so they were gonna give us a bigger one for the price of the one we originally reserved. The woman at the front desk when my husband went to pick it up, didn't want to give the trailer up because she was unsure that it was okay with uhaul. Better communication between uhaul and the companies that rent them out would be a lot smoother and less frustrating.

Anthony P. 
Rating:
3.0

Inside cab not as clean as could be,, floor sticky. Still better tan some places I have rented u hall from in the past.

Rodney W. 
Rating:
3.0

Customer did not leave a comment.

Kristian A. 
Rating:
5.0

Customer did not leave a comment.

Curt H. 
Rating:
5.0

Very helpful at this location.

GLEN W. 
Rating:
4.0

Customer did not leave a comment.

Bridget S. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN N. 
Rating:
5.0

Excellent customer service. Very easy to work with thanks

Harry R. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
4.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Curt H. 
Rating:
5.0

This was such a straight forward and stress free process! The staff was so kind and helpful! The equipment was perfect.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
5.0

Customer did not leave a comment.

ORVILLE L. 
Rating:
5.0

Great folks

Knute M. 
Rating:
3.0

the ramp on the truck was not properly installed, instead of pulling out and stopping so you could raise it and attach it to the bed, the ramp came all the way out falling completely to the ground (except for the part that hit my foot).

Stanley N. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

This location needs way better customer service. Getting rude and ignorant with customers isnt usually what anyone appreciates when trying to move and rental services.

JENNIFER H. 
Rating:
5.0

Customer did not leave a comment.

LARRY R. 
Rating:
3.0

When I arrived to pick up my 5x8 trailer, there was no one available to hook it up. The only person working was a petite lady. Fortunately, 2 men arrived as customers and helped hook up the trailer!

Mary H. 
Rating:
5.0

Check in and out was pretty straight forward. Will use this location again

Damion C. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
4.0

The reservation and check in process was difficult.

Michael M. 
Rating:
5.0

No improvement needed!

John L. 
Rating:
5.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

Very friendly and helpful customer service. A great place to get your rental needs

David W. 
Rating:
4.0

This was not the nearest drop off location to Waterloo. Just for your information.

Kris L. 
Rating:
5.0

No improvements at this time.

SAMUEL R. 
Rating:
5.0

Tim was fantastic. Covered all aspects of the rental and equipment with me verbally and in writing. Helped with attaching the trailer and gave me additional recommendations for checking it once loaded. Thank you!

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Tracie F. 
Rating:
5.0

The movers were great. But the reservation person was seriously rude and impatient.

Cynthia J. 
Rating:
5.0

You should not allow smoking in the cab, it reeked of cigarette smoke.

Roger W. 
Rating:
3.0

Poor cell service in this low lying area, which made app check-in and out very problematic. I would have to go across the street to communicate, walk back across to take photos and then back across the street to send the photos x 8 photos

Tracy T. 
Rating:
3.0

Your mobile pick up needs work. It took me 30 minutes to get my truck.

Gabrielle B. 
Rating:
5.0

People at rental were very professional and new exactly what they were doing and took care of everything quickly . Trailer towed excellent no problems

Steven S. 
Rating:
3.0

Customer did not leave a comment.

Katie S. 
Rating:
5.0

Nothing Everything was great.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

CURTIS C. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

A+ experience.. very nice lady!! I'll be back thank you.

DWAYNE W. 
Rating:
5.0

Customer did not leave a comment.

Lance W. 
Rating:
1.0

The “leasing agent” can running out to the truck I was in...the truck that the website assigned to my contract, and was so rude. He insisted that the truck I was in was “not dispatched on a 24hr pickup” he said over and over. I finally had to tell him I do not speak “uhaul” because he kept repeating it louder and louder. I tried to explain that I had already set it all up online and this was the truck assigned to my contract. I felt very threatened by his aggressive behavior. Had we not already started the move of my son's apartment I would have gone to another rental company. This was disgusting behavior. I felt like I should call the police. Once my husband got out of the car he seemed change his demeanor. Not sure what that was about. Nevertheless, this person is NOT PEOPLE friendly.

Kili F. 
Rating:
5.0

Truck was great, we even had to extend our use and had no issues. Thank you

richard S. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
1.0

It was a complete pain, I will never use U-haul again!!!!!!

Steven P. 
Rating:
3.0

Everything that was required to tow was not supplied and we had to pay for extra items just to use the equipment. None of this was mentioned on the website. Speaking of the website, at every turn it tried to have me pay for extra items I did not want. I could see how a less tech savvy person could fall victim to the plethora of extras it tried adding to my purchase. That's makes me not want to rent from uhaul again. The experience left a bad taste in my mouth like i was being nickel and dimed at every turn. Also the covered trailer did not have a crank to raise itself when attaching and detaching from the vehicle. The trailer is exceptionally heavy. I'm surprised people aren't injured while attempting to attach it.

Kyle M. 
Rating:
5.0

Will use this location in the future.

Michelle O. 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

Trailer/car hauler was the only issue and was not a huge deal. The chain anchor was broke and we replaced. One of the tie down straps was frayed and it kept coming loose. Otherwise all went well thanks

Connie W. 
Rating:
5.0

Dee was very helpful.

Angie M. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen C. 
Rating:
3.0

Better signage to point out the location. Biggest sign was "office".

Rick B. 
Rating:
4.0

Customer did not leave a comment.

gary B. 
Rating:
3.0

Business hours aren't very flexible. I prefer to get an earlier start, and an 900 am opening time is not very flexible. Also, I was told that if a one way reservation comes in after I was given a confirmed order for a local use that it takes precedence over mine! Now, that may be in the fine print, which I missed, but kinda aggravated me on the rental. good thing it was close, or I would have cancelled the order.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

Rod T. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
4.0

Customer did not leave a comment.

diane S. 
Rating:
4.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

Thanks

Reid J. 
Rating:
4.0

Customer did not leave a comment.

STANLEY B. 
Rating:
5.0

Customer did not leave a comment.

Rika D. 
Rating:
5.0

Expensive

BARRETT P. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
4.0

Your computer system was a disaster. It took 45 minutes for the csr to get the transaction thru the system. Multiple customers besides us were greatly inconvenienced and delayed judging by the line in the office. The local person was doing everything she could to get a solution. The problem was somewhere upstream of the local office.

Noble P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Charge by the days used rather than make me pay for days I did not use.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

ROY C. 
Rating:
5.0

The woman administering the rental was great at her job and processes a wonderful personality! The only suggestion I'd have to maintain a slightly larger selection of trucks on site. However, I know this may be difficult in a smaller town. Keep in mind though, this location was the only one within 40 - 50 miles that was still in business and even had a truck. In other words, they are the only game in town so bulk-up a bit and take full advantage of the situation. Thank!

Lawrence G. 
Rating:
1.0

No longer have a uhaul at this location!!!

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
4.0

Customer did not leave a comment.

Cheryl W. 
Rating:
4.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

Very pleasant and efficiently run business. It's never fun to move, but they made it as easy as possible.

Joel F. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Excellent place to do business with ... clean well maintained equipment , great customer service , Dee is an asset to the company , I'll rent from them in the future . ??

Carole K. 
Rating:
5.0

they went above and beyond to find me a truck after I booked one at a closer location to me only to find out the web site wasn't updated and the place is closed now on Mondays. town and country in waterloo needs a talking to by uhaul . thank you again tim for the help. Todd K HSS waterloo 618-939-4444 ext 1264

todd K. 
Rating:
5.0

Customer did not leave a comment.

Lisa E. 
Rating:
5.0

Dee was very helpful and nice to work with

David C. 
Rating:
5.0

This location is great and the staff are super helpful.

Clay R. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Excellent service. Quick. Easy. Great value. Solved our problem. Totally recommend using U-haul.

JILL B. 
Rating:
4.0

online system is screwed up and automatically adds boxes to every order. Please fix this.

tiffany D. 
Rating:
5.0

Had problems with a rude customer service when I called the 1800 #. When I called the South wood Center Columbia location We had an awesome experience. The truck was not cleaned by the previous renters. We cleaned it before returning. That was the only downfall. Also the uhaul company wanted me to drive 20 miles out of the way to drop off the truck instead of where I picked up the truck. The staff at the South wood Center in Columbia were amazing! They made it a more pleasurable and no stress situation. Uhauls 1800 # and their $50 on them guarantee is a joke. I was treated with rude customer service on the phone and reservation was not available even though when I booked on line I got a confirmation saying it was confirmed. South wood in Columbia helped me get into a truck and gave 1000% better customer service and attitude than the corporate location.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Saundra W. 
Rating:
4.0

Customer did not leave a comment.

BETHANY J. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
No reviews have been submitted for this location.

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