Excellent customer service. Very easy to work with thanksHarry R.
Trailer Rental & Towing in Columbia, IL at Southwoods Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Columbia, IL 62236
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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This was such a straight forward and stress free process! The staff was so kind and helpful! The equipment was perfect.MICHELLE M.
Great folksKnute M.
the ramp on the truck was not properly installed, instead of pulling out and stopping so you could raise it and attach it to the bed, the ramp came all the way out falling completely to the ground (except for the part that hit my foot).Stanley N.
This location needs way better customer service. Getting rude and ignorant with customers isnt usually what anyone appreciates when trying to move and rental services.JENNIFER H.
When I arrived to pick up my 5x8 trailer, there was no one available to hook it up. The only person working was a petite lady. Fortunately, 2 men arrived as customers and helped hook up the trailer!Mary H.
Check in and out was pretty straight forward. Will use this location againDamion C.
The reservation and check in process was difficult.Michael M.
No improvement needed!John L.
Very friendly and helpful customer service. A great place to get your rental needsDavid W.
This was not the nearest drop off location to Waterloo. Just for your information.Kris L.
No improvements at this time.SAMUEL R.
Tim was fantastic. Covered all aspects of the rental and equipment with me verbally and in writing. Helped with attaching the trailer and gave me additional recommendations for checking it once loaded. Thank you!Steven K.
The movers were great. But the reservation person was seriously rude and impatient.Cynthia J.
You should not allow smoking in the cab, it reeked of cigarette smoke.Roger W.
Poor cell service in this low lying area, which made app check-in and out very problematic. I would have to go across the street to communicate, walk back across to take photos and then back across the street to send the photos x 8 photosTracy T.
Your mobile pick up needs work. It took me 30 minutes to get my truck.Gabrielle B.
People at rental were very professional and new exactly what they were doing and took care of everything quickly . Trailer towed excellent no problemsSteven S.
Nothing Everything was great.Lisa M.
A+ experience.. very nice lady!! I'll be back thank you.DWAYNE W.
The â€œleasing agentâ€ can running out to the truck I was in...the truck that the website assigned to my contract, and was so rude. He insisted that the truck I was in was â€œnot dispatched on a 24hr pickupâ€ he said over and over. I finally had to tell him I do not speak â€œuhaulâ€ because he kept repeating it louder and louder. I tried to explain that I had already set it all up online and this was the truck assigned to my contract. I felt very threatened by his aggressive behavior. Had we not already started the move of my son's apartment I would have gone to another rental company. This was disgusting behavior. I felt like I should call the police. Once my husband got out of the car he seemed change his demeanor. Not sure what that was about. Nevertheless, this person is NOT PEOPLE friendly.Kili F.
Truck was great, we even had to extend our use and had no issues. Thank yourichard S.
It was a complete pain, I will never use U-haul again!!!!!!Steven P.
Everything that was required to tow was not supplied and we had to pay for extra items just to use the equipment. None of this was mentioned on the website. Speaking of the website, at every turn it tried to have me pay for extra items I did not want. I could see how a less tech savvy person could fall victim to the plethora of extras it tried adding to my purchase. That's makes me not want to rent from uhaul again. The experience left a bad taste in my mouth like i was being nickel and dimed at every turn. Also the covered trailer did not have a crank to raise itself when attaching and detaching from the vehicle. The trailer is exceptionally heavy. I'm surprised people aren't injured while attempting to attach it.Kyle M.
Will use this location in the future.Michelle O.