I used the App for my drop off, because the drop off location was closed for the day, since I had a later drop off time of 5pm scheduled. The App worked great this time, no issues.
EDWARD L
Customer Reviews for Southwoods Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wouldn't recommend U Haul in general to anyone. What they charge for mileage on local rentals is ridiculous. Used the truck for approximately 8hrs, put 66 miles on it and was charged $88 for mileage. Plus rental. Plus fuel. ONLY reason I rented one is because they called for storms all day Sat and we were moving my son. Won't do it again
WILLIAM HThe person on staff at drop off did not give a welcoming or friendly vibe.
THOMAS HEvery time I rent a truck from this location it is always a good experience
ROBERT CDoing a fine job.
BRENDA HExcellent all day long!
SCOTT MGreat location!
JOHN HPersonnel were very nice and helpful.
Michael BNOTHING I CAN THINK OF
RICHARD GSouthwoods storage did a great job. The only thing I would recommend has nothing to do with Southwoods storage, but U-Haul in general. Your 6 X 12 trailer needs a tongue jack. The tongue is not light and is a challenge for one person to lift off the ground.
Richard KGreatly appreciate your customer service, price & quality. Very clean and professional. Thank you!
JENNIFER DOur Uhaul truck’s A/C went out an hour into our drive. My husband had to drive 10 hours to Texas without A/C. We are very disappointed with the quality of the equipment and would like some kind of reimbursement.
Abby CIt was a good experience
Joseph MVery friendly made experience much easier
sherry sKeep Dee!! She helped me navigate the whole process while I was there. I'm terrible using my phone for things like this. She brought me through it,and made it pretty much painless!! She's a gem!!!
Patrick HWe were quoted 40 cents a mile over the allowed mileage. But ended up being charged $1 per mile which more than doubled what we were expecting to pay. When I called the company the not so friendly person who got my call said that quote was an error. So too bad for me. I felt like they should have honored the quote. Or at least give us a discount.
Melissa JLady working at this location was very sweet and helpful. 👍
Tim TThe truck was available on short notice and easy to reserve online. It was in great condition and included a dolly. Dee was GREAT to work with.
Lynn MThree warning messages kept appearing on the screen. One was related to the braking system, one to the traction control, and one to the stabilitrac. Seems this truck is in need of some maintenance.
Brad PService rep at this location was downright rude and CRABBY!! Will never pick up at this location again if we can avoid it.
Timothy STruck was easy to drive but a little noisy.
MARY CIt wasn't clear how to complete my reservation at the site, because I never received any additional emails or text from U-Haul.
Grant RActually ensure that the padlock on the truck is functional.
Tom PN/A
Debbie KThe man that helped us back the trailer up was exceptionally great!
Patricia SNo marked drop off area, had to remove trailer myself
Jacqueline LNo inspection of the truck at drop-off, just took the key.
Thomas WNothing! Dee is wonderful and made everything seemless..
Bryan KVery nice
Michelle ZThe man in office was very helpful when my internet connection wasn't working to do everything online, he said they are located in a bad signal area, so luckily he was in the office at the time or otherwise I don't know what I would have done had he not been there.
Lori DEverything went very well. This is what we expected. The reservation process was efficient and easy to understand. The added verbal instructions for inputting Jim's driver's license were very helpful and easy to understand. Check-out and return of the vehicle was quick and easy.
Paula BNothing. Everyone I worked with was great and helpful!
Suzanne CRented here before. Dee and John are most helpful. Very accommodating. Easy to talk with.
Caroylyn BThe people and the pick up location were great. The on-line reservation system is horrible and may as well not exist.
Rick TThis was a last minute reservation. The check in and return went efficiently everything worked as expected.
James DThe person in the location was rude and not friendly. It was like I was bothering him and he was not very helpful.
Chris DChecking in and out. Self check in is difficult
Vicky HThe rental trailers need to have a device for assisting lifting the tongue of the trailer. They are too heavy to lift alone.
Michael BThe UHaul app is not user-friendly. When attempting to reset my password for my account I would receive an error code. The app also would work better if you could upload saved photos from a cell phone vs. having to take a "live" photo.
Michael BVery smooth transaction. No complaints. Staff was nice and accommodating too. We would definitely use their services again and recommend them to family and friends.
Lori HNothing comes to mind. The one way round trip was a great solution. To my situation
Curt HI am totally upset. I'm a 72 yr old lady on disability. I was given a set price n cheated. You totally ripped me off so don't know how will survive rest of month. Guess you n gas station in hahoots too. You should be ashamed. Hidden charges. I said I did not want insurance n you charged a usage charge n a cleaning charge n it was clean. We said 200 miles n it was under but you lie n said 201. I HV possibly dying hubby to deal with n that's just a start so ty for lieing n making my life harder. GOD DONT LIKE UGLY!!!
Linda WLocal rental, Great customer service
GARY MI would recommend uhaul and also moving help to anyone intending to move. The service was amazing!
Juan ACustomer service at U-haul was AMAZING!!! True example on how people should be treated.
Connie W