Customer Reviews for SP Market Retails LLC
(U-Haul Neighborhood Dealer)

14 reviews

1103 W Seminary Ave   Onarga, IL 60955
(Phillips 66 of Onarga)

(815) 268-4243

Location Hours

  • Mon-Thur: 8:30 am - 5 pm
  • Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(815) 268-4243

1103 W Seminary Ave
Onarga, IL 60955
(Phillips 66 of Onarga)

Services at this Location:

Location Hours

  • Mon-Thur: 8:30 am - 5 pm
  • Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 9 am - 12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

30 minutes from where we planned to pick up the truck. The employee was fine just handed us keys. Then when I got home I got instructions as to what to do before we left the lot.

Theresa J. 
Rating:
4.0

Customer did not leave a comment.

Omar T. 
Rating:
3.0

I had just got out of the hospital after having a heart attack I could not lift the trailer off of my truck the gentleman behind the counter of the convenient store did not want to help I told him my situation he said he didn't know how I told him all he hast to do is pick it up after pleading with him for several minutes he finally said OK fine as I'm backing the trailer up to where he gave me the location to drop it at he comes out yelling at me told me I told you not there I told you undersigned and there were several signs out thereAnyway finally got it dropped and before I went inside to do the paperwork he had already submitted in the return To also wish I was told I would not be charged but was still charged $84

TOBY P. 
Rating:
3.0

Customer did not leave a comment.

Susan O. 
Rating:
1.0

trailer was left open full of leaves person at counter wouldn't assist with rental or return

Debbie V. 
Rating:
4.0

Customer did not leave a comment.

Angel R. 
Rating:
1.0

DO NOT USE THIS LOCATION - SHOULDNT EVEN BE A U-HAUL DEALER - WORST CUSTOMER SERVICE Pickup was a hassle. Agent was not even there. Had to talk to him on the phone and he wanted references and phone numbers, even though I had already filled out the reservation and checked in with my license on the app. Never had to give that before. Phone number to location is disconnected. Upon return he told me that my contract didn't go through and he'd do it later. That night I saw that he still hadn't shown the trailer as returned and added a bunch of other charges to my rental doubling the cost. I spent an hour and a half on the phone that night to get through to customer service to try and get it remedied. At the time of this review, I am still waiting for the charges to my bank account to be fixed having been charged double the rental rate that I agreed to.

Steve F. 
Rating:
2.0

The gentleman at the pickup location was rude to my wife during processing. We had an appointment for pickup, and the worker helped customers who arrived after our arrival and appointment time. When my wife asked why this was, he was very rude about it. Other than that, the vehicle, cleanliness, performance, etc was all superb.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
1.0

I waited at the location for over an hour past my scheduled appointment waiting on someone to show up. The numbers for the location on the uhaul sight and the locations sight were both disconnected. They also charged me for 2 days when the trailer was returned the same day to the same person who rented it to me.

RYDER D. 
Rating:
2.0

This end of the experience was less than fabulous. This is a scary, poorly lit tiny gas station / convenience store (emphasis on alcoholic beverages) in the middle of nowhere, and the attendant seemed almost pissed that he had to receive my return. I am a COPD/Asthma sufferer so walking a lot, climbing in and out of this truck are an experiment in terror anyway. Unbeknownst to me, my helpers had left some empty boxes in the truck... I was commanded to “clean this truck !” this after I was made to walk back outside and stand in the cold while he checked this truck like he was afraid I would steal shot bottles of booze I would never drink. I quickly barked back “COPD Asthma patient... not gonna happen, just charge me!” He responds with “oh I'm gonna charge you !” Long story short... that was a $100 oversite.... Make sure you clean your truck, and take it anywhere but here !

Jerome K. 
Rating:
3.0

Customer did not leave a comment.

Alyssa S. 
Rating:
5.0

Super easy return process. Great location. Quick service!!

John J. 
Rating:
3.0

Communicate with all staff around the availability of key

Eric W. 
No reviews have been submitted for this location.

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