The experience was great and the staff were so friendly and helpful!
Ashley C
Customer Reviews for Space Place NW Storage Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please fix the window handle. It kept coming off in my hand
Stephen BThe staff in Calgary were spectacular! Very friendly, cheerful and helpful.
April PNothing, they went above and beyond and I am grateful for how much they simplified our move. Thank you.
Matthew WThe ladies at this location were friendly and helpful and made this a very easy transaction.
Patricia Bthis is the second time i have rented here the staff are amazing
Brandon CVery good service, ray polite.I appreciate it.Thank you
Antonino MThe truck had a lock on the drivers side that could not be unlocked, it was difficult to get the key out of the ignition, the right mirror kept vibrating and had to be adjusted every time I stopped because it would turn outward so the lane beside could not be seen, the left mirror could not be adjusted at all so I had to lean far forward to safely change lanes and the vehicle was dirty both inside and out. When I Arrived to pick up the truck, I pointed out the deficiencies and was told it was the only one available and since I hspad to leave in the morning so load that evening i was forced to take that one. The mirror and ignition issue were not discovered until I was on the road. While I was offered $200 compensation, I am pretty unhappy they provided a truck with safety issues ( mirrors) and when I complained to a customer service rep was blamed for taking the vehicle in the first place. Talked to four reps and three were polite but that one was rude. Overall, very disappointed in the service provided to me.
Kelly KThank you for your services!
Jared JThe staff here go above and beyond to ensure you are getting exactly what you are looking for. Courteous, and most importantly honest. Just trying to help you and I move efficient & smooth. I will use Space Place NW Storage again if convenient for any U-Haul needs. Thanks
Cody ADo NOT JAM THE KEY INTO THE PICKUP BOX. IT got stuck under the bolt of the sliding door and I could not get it out. I had to go back home to get a screwdriver to slide into the side and un-wedge it. I was swearing for 1/2 hr cuz it was jammed. The person putting it in was too careless I will not use after hour phone pick up again. It was terrible.
Lilac COverall, very good experience. The people I dealt with were terrific a particular shout out to Eileen. She is a pleasure to deal with.
Doris BThe customer service was unbelievable!
Stephen VThe customer service was excellent and I will absolutely be renting from here again, the whole process was smooth and well explained with a friendly smile.
Alexander MStaff was great, no feedback to add.
Grant Vi have an issue with fuel charges that were charged. please contact
Edmond LAgain, staff were absolutely lovely. The only issue was it was hard to find parking for the Uhaul and then for our vehicle to check in for drop off. The truck wouldn't start 3 times while we had it and we had to jump it to get it going. It was cold but it did add hours to our day and lucky we had our own jumper cables and access to another vehicle.
Paul GThe staff were exceptionally nice and polite. Very informative on the entire process. Would definitely use U-haul from this location again.
RENE RWe were not warned that the checkout would be so arduous- took us 20 min to figure it out and take all those pictures etc. not fun in the cold boo
glenda fExcelllent service, the only downside is literally the location: next to a tricky traffic circle (driving a UHaul anyway), with it not being clear where to pull up.
Matthew FGreat team at this location. Very accommodating & friendly. Appreciate them!
Richard Lhave a text friendly return system not just a QR and app for us old farts who do not have data plans
Edward PFix your trucks before renting them oit
Josh WExcellent customer service. Thank you.
William RThe $20 after hours fee is ridiculous for a 5 hour rental. The rate I paid is based on 24 hour clock, if anything I should have gotten a discount for returning the vehicle early as it was likely rented out twice in the same period
Ryan JGood service. Vehicle and dolly were ready by the time of pick up.
En ICharged me $10 for fuel even though it was in the same area of full. As fuel not at a mark when received impossible to bring it back at exactly the same spot. Definitely a money grab that uhaul fully supports as I see it.
Catherine Pservice was quick and fast and staff were very friendly
Robert EExcellent experience. This was my first time renting a U-Haul and the staff at this location were amazing! So helpful and patient. I would definitely go back to this location again!
Kristen LI highly recommend the Bowness location. XThe entire staff at thus location was helpful, quick & courteous services..
Siobhan R118 Bowridge drive , the employees were helpfull in all aspects. Pre ordered a uhaul at 7 Westwinds Cresent. Waited an hour to tell me I couldn't rent a uhaul because a previous customer didn't drop it off in time . Not there fault but I had to drive an extra 32 km to pick up an available uhaul and still got charged the extra kilometers. Went from me renting for 43km to 125km .
Christian LMake sure your system is running good when I show up to pick up the rental
Adnan NThe vehicle was very well maintained - oil, windshield washer, tires all excellent. The vehicle exterior was dirty, and the windshield and headlights covered in bug splatter and grime. The Inside of the cargo area was clean and fully equipped with moving blankets and dolly etc.
Neta CExcellent customer service. Very pleased with overall experience.
BRENDA JRenew your fleet with newer vehicles. Your old cars gobble gas like carrot juice! It could have costed me cheaper if I had rented a brand new truck with unlimited mileage
Morteza NThe ladies at the front desk were wonderful, no complaints about the truck.
Everett RIn Calgary I think her name was Eileen ? British accent. She was so very pleasant and had great customer service. I’m in customer service industry ( aviation) and recognized how amazing she was. You are very lucky to have her.
Keona TExcellent customer service very fast and efficient.
Kathy MYou folks were amazing. The customer service was perfect and staff was excellent
Darlene CVehicle was clean and in very good condition overall. Only feedback was that the windscreen had lots of bug splatter from a prior use. That should have been cleaned before.
Vinu JWas an amazing experience very straight forward and easy to deal with! Family owned as well which is a bonus :) support local everyone!
David BEasy pickup and return. Vehicle almost new
Andrew MI am never disappointed with the service or vehicle provided by this location. All my business rentals will be from this company going forward. Thank you Space Place! Lea Romanowski Designing on the Edge
Lea RThe returning after hours is a little broken. I am charged for returning it after hours unless I use the app, however it was not at all clear on the app how to return a vehicle. Two of us spent about 10 minutes navigating the app and the website to “return” the vehicle -and we couldn’t figure out how. Closed we got was a screen that told us we didn’t have a reservation. If I am charged I will be very upset.
Jason LI think a circle check sheet should be completed for each vehicle rental to ensure everything is operational and safe. The staff at this location are friendly and professional.
Patricia QFantastic as always, thank you for the exceptional service. Lea Romanowski Designing on the Edge
Lea RBest u-haul location I have been to. Staff is outstandingly
Henry BInsides of the vehicle can be better cleaned
Nana AThey were very knowledgeable and eager to help correct an error made by the Hawkstone location
Jodi HMy only concern was that the windshield wipers did not work properly. At one point, the driver windshield wiper came off! Because they did not work, I had to pull over on the highway multiple times to clean off my windshield with a broom, which was not ideal in a snowstorm. Other than that, the truck was fine and the staff at this location are always friendly and helpful.
Jessica RPlease include a snow brush/scraper.
doug mWonderful customer service! Highly recommended, such kind and caring folks, made this process so much easier with their friendly and kind demeanor.
william t