Excellent Service
KIRITKUMAR P
Customer Reviews for Space Shop Self Storage Greenville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So much less stressful than I thought! Very easy start to finish so thankful! And the beautiful receptionist went there early just to help me💛
Kandice TQuick and easy.
SYLKE CI was very pleased renting from this U-haul location keep up the good work.
JAMES MI Highly recommend this location. I was so stressed with the logistics of my move but the staff here was my saving grace. From face to face interaction to returning my phone calls the staff was excellent serving my needs. Thank you all so much!
CAROLYN GBad experience overall I was overcharged and I think the next time will never rent from this place or U-Haul ever again
Quentin MDrop off location was closed (It was New Years Day) so unable to answer the above questions. However the parking is very tight and limited to return trucks.
DYLAN WThe person was very nice but we were surprised she would not check the truck while we were there. She just wanted the keys and that was it. We asked if she would check the truck while we were there and she said she would do it later. We were given no proof/receipt that we returned the truck and nothing in writing that said it was returned in the same condition it was rented and with the correct gas. We were at her mercy to check it in honestly without us there to sign off on it. Uncomfortable with this process.
Darryl RThe transaction was handled in a very professional manner. It was a last minute situation, perfect timing. Was able to get the size truck needed, new truck. I thank you for your service.
LILLIAN KThe online services made it very easy during a stressful time! When I arrived for pick up, the truck was ready to go! Customer service was very efficient and super nice. Thanks again!
STEPHANIE SNoting that the affiliate locations are just providing convenient pick-up and drop-off locations, the service at this site was lacking. The truck itself was okay. It was clean in the cabin but the payload area needed sweeping. There were 4 trucks on the site. Three were up front near the office and the one I was assigned was in the back forty, far from the office (i.e., no effort to pre-position the truck for convenience at the schedule pick-up time). The fuel tank was not full and there was no interaction with the attendant regarding the in/out fuel status and mileage. Maybe this is partly a consequence of remote check-in. However, I suspect this particular attendant wouldn't have put in any effort to record these values regardless. After handing me the key, I was told where to find the vehicle and that was the end of that conversation. When I returned the truck at 2:45pm on a Thursday afternoon, there was no attendant on site. So, verifying that the mileage and fuel status were recorded properly was out of the question. I only selected this site because it was close. I'll stick with the proper U-Haul locations in the future.
Steven LAll went very smoothly… hopefully the mileage adjustment is done efficiently.
MICHAEL MVery easy rental process and was able to return in a different location than pickup.
DON QNothing needed to improve. SSHunter was the service representative at the U-Haul location where I picked the rental up. She was professional, made the process easy, and gave great advice. Not only that, when returning the rental, she had 3 people waiting and while working under pressure, was patient and still smiling and friendly. She did an outstanding job and made the process much easier.
CAROLINE DManagement was wonderful to work with and truck was clean and in good working condition. Would definitely use Space Shop Self Storage again.
Chris DTruck was infested with cockroaches! Staff at location was not available for pickup
Zachary CAdvise them, if using Apple Maps, that the GPS will take them to the intersection "NEAR" their location, not to the actual location.
Robert TNo Dolly's available for rent
Trenton KVery helpful and cheerful and professional
Cliff ANo improvement. Excellent service.
LYNN BAlways a pleasant experience! *****
Wanda TThe person who took the reservation didn’t ask if I needed blankets. I assumed wrongly that there would be some blankets in the truck but when we got to out destination we found there weren’t any. Luckily we weren’t far from the pick up location and they said we could take as many as we needed. Thank you!
Lisa GAlways a pleasure doing business here!
Wanda TVery helpful and gracious!
Steve aAs I stated above, once again ON ONE was at this location to talk to. I had to call a corporate U Haul number to make sure it was OK to leave truck. Very difficult to do business with U Haul. Next time I will at least check with one of U Haul's competitors.
James CKeep the equipment that have been reserved. I reserved a dolly that they didn’t have when I went to pick up the equipment.
Roger MAlways great when I rent from this location
Wanda TDropped off late at night. I returned the truck easily and left the keys for the truck in the designated lock box near the entrance.
Thomas TSatisfied
harold wThe woman at the customer service desk was very helpful, kind & courteous. Great customer service!
Matthew RNot sure, but I did want to say the the nice, young lady who rented me the truck was very kind, pleasant to deal with I certainly would rent from this location once again. Thank you for your help, patience and understanding.
CRAIG HWoodruff Road drop-off couldn’t have been easier!
Joy AU-Haul drop off location was difficult to find. The location itself did not have any exterior signs that identified itself as a U-Haul drop off.
Chris HI forgot to mention that the passenger side view mirror was broken. We didn't realize it until we got on the road.This is a hazard and needs to be repaired.
Thomas HI reserved a truck for Tuesday morning through Tuesday afternoon with virtual pickup. This location called me on Monday and said I had to pick up the truck on Monday afternoon and could not return it until Wednesday. They said I wuld still be charged for only one day because the truck could not be returned on the holiday. Then I was charged for two days and the location could not help me to correct it - directing me to contact the 1-800 number instead. The truck was is great shape and the representative at the storage shop was nice. There appeared to be a good selection of trucks available.
Richard FThe location had to change our early morning truck pickup time due to space constraints at their location. It should not be an option to book early if the site cannot accommodate it. They communicated the change but I would have liked to know the constraints before I booked.
Chad RThank you very much!
Jolan HIt was a very seamless experience and our attendant was really helpful. I definitely recommend this location.
Naomi AVery small parking lot, not big enough for larger Uhaul trucks. No designated area for the truck that didn't place the truck 'in the way'.
Tommy PEverything was great! Great friendly customer service!
WANDA TI needed a truck last minute because there was an error with my reservation with a different company that couldn’t be fixed. U-Haul will always be worth the extra dollars, 10/10 customer service, and the reservation/return process is so easy with the app!
Alanna LN/A
mae pClean the can of the truck.
jacob sHunter was great!!!! 10/10 recommend
Jessica SDrop off was easy and quick!
Sarah HMerritt Moving company was extremely professional, proficient and affordable. I would recommend them any day of the week, this is a great small company.
David SReplace the person working at the pick-up location.
andrew ePerson working there left as we pulled in to pickup the truck. Had to wait about an hour for them return in the middle of the day.
Michael WThere was rope left tied to inside of truck
steve m