Customer Reviews for Sparta Hardware Inc
(U-Haul Neighborhood Dealer)

524 reviews

904 S Black River St   Sparta, WI 54656
(@ I-90)

(608) 269-2630

Hours

  • Mon–Fri
    8 am–8 pm
  • Saturday
    8 am–5 pm
  • Sunday
    9 am–4 pm

Services at this Location:

Contact Us

(608) 269-2630

904 S Black River St
Sparta, WI 54656
(@ I-90)

Services at this Location:

Hours

  • Mon–Fri
    8 am–8 pm
  • Saturday
    8 am–5 pm
  • Sunday
    9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Always great customer service at Sparta Hardware, Sparta, WI. My go to for all Uhaul rentals.

MARK F. 
Rating:
3.0

Tell the staff not to be so snappy and rudd. We were having a rough week. It was cold !! we only had a half a day help so it took us longer then we expected. One of has arthritis and a bad knee. One of us has a hernia and a static nerve that likes to kick in and asthma. Were in our 60s. We were stressed and hurting. My husband had a heart attack 2 years ago. We can't move as fast as we use too. And when we called to get more time he snapped at me. And he snapped at me 2 days later. Were renting it were paying for it why was he so much in a hurry to get it back. Were paying customers. There rudd there. I will recommend uhaul but not those guys. I will find some where else when our house is ready.

Angie B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
3.0

Customer did not leave a comment.

jared B. 
Rating:
5.0

More sizes available.

Heidi W. 
Rating:
5.0

Customer did not leave a comment.

Joanna M. 
Rating:
5.0

Customer did not leave a comment.

Kerry K. 
Rating:
3.0

This location rented a dirty vehicle and had no problem with it, but I was charged for it when I turned the vehicle in. I was told it has crumbs in it and was charged for crumbs.

Sandra S. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
4.0

The windshield had a crack (14-16 inches) when I received the truck.

Andrew K. 
Rating:
4.0

Customer did not leave a comment.

Dana F. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
4.0

Customer did not leave a comment.

Dana F. 
Rating:
5.0

Very helpful staff.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Shirley J. 
Rating:
3.0

Make sure that the wheels move better that appliance dolley was terrible. And it's sad to make a reservation a week in advance and lacrosse can't even have what you needed

Tom S. 
Rating:
5.0

Very helpful, knowledgeable staff(Christopher, I believe).

Brad H. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
4.0

Customer did not leave a comment.

Bryant N. 
Rating:
5.0

Customer did not leave a comment.

Amy V. 
Rating:
5.0

Excellent customer service by employee Ellie Kowitz.

JAMES D. 
Rating:
5.0

I would like the equipment to be at the location I rented it from. I don't feel that chasing the equipment is great customer service.

Chris F. 
Rating:
4.0

Customer did not leave a comment.

ANGIE G. 
Rating:
4.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

Guys were extremely helpful in assisting with our return. Uhaul wanted us to deliver the vehicle an hour out of our way from our original drop off point. and the Sparta hardware team was helpful in assisting us redirecting our return

christian H. 
Rating:
4.0

Customer did not leave a comment.

TAMARA R. 
Rating:
2.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Nathan K. 
Rating:
4.0

Customer did not leave a comment.

Kent B. 
Rating:
5.0

Customer did not leave a comment.

Allan M. 
Rating:
5.0

None

jason B. 
Rating:
5.0

Being opened 7 days a week, does make the pick up and drop off easier.

William B. 
Rating:
5.0

Friendly helpful folks need more people like them

ROGER S. 
Rating:
5.0

Location was fine customer service wise. Not happy with "big" U-Haul sending me 25 miles away to get this truck, especially when I see the location I requested one from, which is next to the storage unit I use (end destination), have the same truck sitting there all weekend and not being used as claimed by big U-Haul.

John R. 
Rating:
5.0

Customer did not leave a comment.

Dominique D. 
Rating:
5.0

So helpful

Jessica W. 
Rating:
5.0

Customer service is what it's all about. Thank you Hank for all your help on picking up my rental.

John F. 
Rating:
5.0

Sales staff was very professional and courteous

DAN P. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

Customer did not leave a comment.

Colt U. 
Rating:
5.0

Really nice people to work with

Ian E. 
Rating:
5.0

I was highly disappointed that the people before me DID NOT return the truck until 3 hours past my pick up time and it's just like oh well sucks to be you we don't care that you were inconvenienced. Not the Sparta Hardware they went above and beyond to try to get it there.we ended having to hire additional people to move and get a truck in between and it really caused alot of problems for me. I ended up having a bad move with all the problems.

Michele H. 
Rating:
5.0

The scale for estimated gallons needed to return the gas level back to dispatched level is WAY off and we put more gas than was needed (wasting over $16). We are not happy about that...

Russell E. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
3.0

Customer did not leave a comment.

Joseph G. 
Rating:
1.0

Very poor customer service, employees lied and applied costs that were not communicated.Very rude and unperfessionel.

Jon P. 
Rating:
5.0

Customer did not leave a comment.

Misty B. 
Rating:
5.0

Customer did not leave a comment.

MATT P. 
Rating:
3.0

Customer did not leave a comment.

Madelynne O. 
Rating:
5.0

Customer did not leave a comment.

MATT P. 
Rating:
3.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

They are so helpful and accommodating...doing this several times with trailers and a second time soon for a truck when son will load and drive.

Shirley J. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
2.0

My rental was for a truck and car trailer. My reservation was to pick up the truck first and then come back to pick up the trailer after the truck was loaded. I paid for everything when picking up the truck. When I came back to pick up the trailer, they tried charging me again for the trailer, even after looking at the receipt from when I picked up the truck - I had to point out on the receipt where the trailer was listed. The truck was not swept out when I picked it up. Staff seemed unsure of what to do needing help from 4 different employees. Staff seemed confused on what to do with a cash payment or preferred not to take cash. Drop off location was entered differently than I indicated causing the drop off location 30 miles from my destination even though there are 3 locations within 5 miles of my destination. Of the 4 employees involved, Colton, was the most courteous and helpful, but all staff at this location would benefit from training on how to process equipment rentals, or at least general customer service. I would choose a different location to rent from in the future.

Jeremy L. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

charles A. 
Rating:
3.0

Kind of felt like a bait and switch. Low "cost", until $1 per mile AND refilling fuel. Cruise control would have been nice. Rental staff were nice. Changes made by U-Haul staff was not reflected at pick-up location when I went to pick-up. Changes were able to be made to accommodate what was changed my U-Haul staff.

Nancy C. 
Rating:
1.0

The guy I talked to was very mad I showed up 15 minutes before closed even though I called before coming and he had no problem when I told him what time I'd be there. Then he was swearing at the computer getting mad saying “this is why I don't like doing rentals in the last hour”. The computers were slow but I felt like he was taking his anger out towards me. Had I of not done recent uhaul rentals through other uhauls in the past, I would never use uhaul again.

Josh F. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
5.0

Nothing g..keep up the work..may e expand d number of rentals availae...available... choices. Y

Shirley J. 
Rating:
5.0

Great service—really friendly & helpful.

Nicole W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Use this location, so much better than the one in La Crosse

Bart B. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
4.0

Customer did not leave a comment.

Cory Z. 
Rating:
5.0

The men at Sparta Hardware. were extremely polite, quick, and helpful. I would recommend this place to anyone needing a U-Haul.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Weber M. 
Rating:
3.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Thanks for the help Christopher.

LARRY C. 
Rating:
5.0

Excellent help and easy to drop off

Dale S. 
Rating:
5.0

The return process was easy and the U-haul person at the Sparta Hardware drop-off location was polite and very professional. In and out in 5 minutes.

WILLIAM C. 
Rating:
5.0

My dissatisfaction is NOT with Sparta Hardware but the billing. Why am I charged a full 2 day rental when I returned the trailer 22 hours before it was due. Prorated rental costs need to be factored into the total amount due.

Daniel G. 
Rating:
4.0

Since you have to refill the truck with gas I estimate about 10 miles per gallon. I got the 10ft truck

James D. 
Rating:
2.0

Faster customer service and better explanations. Why we couldn't do contactless pickup even when we selected that online. Having a 26' truck there would be beneficial.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

jenaro M. 
Rating:
5.0

Customer did not leave a comment.

Sandy E. 
Rating:
1.0

The Sparta, WI pickup was good. However, I made the reservation to pick up at Tri State Auto in Lacrescent, MN. Nobody was at that place of business when I showed up at my reservation time I made. They did not answer repeated phone calls or messages. This is totally unacceptable. It took me over an hour on the phone and 80 miles of driving out of my way to get the trailer in Sparta, WI. I would not rent from uhaul in the future. I think my rental should have been severely discounted or free, or at least an appology seemed appropriate, but was nonexistent.

David P. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

The truck ran great and the A/C was really cool!

mona R. 
Rating:
3.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

The man that checked me in was very helpful and friendly.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

matthew U. 
Rating:
3.0

The person handling my return came out from the back and was cursing about something regarding his coworkers. During the process he then started an unrelated and unwanted political conversation. He was also talking with someone over a 2 way radio and was extremely rude to the person he was talking to. In the future I will not return Uhaul equipment to this location.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
4.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Victor C. 
Rating:
4.0

There was yard waste/mud in the front of the trailer. Otherwise, the trailer was in great working order.

Kris AND Gary K. 
Rating:
5.0

I was very frustrated with the fact that I made a reservation to have a 10'-0" truck in La Crosse, Wisconsin by 9:00 am. I was told you would not have to go further than 60 miles away for the pick up location. Instead I was told the day of I was to pick up the truck that I would be going 90 miles away. I spent more than 2 hours on the phone to try to see if something opened up over the weekend and get the pick-up closer. So All I could get was a 26'-0" truck 30 miles away. Which i took it to not kill 3 hours from my moving day driving to get this truck. Then to add salt to a wound I had to pay the additional fee for the larger truck which I feel I should have not had to pay because of the lack of trucks. I feel I should to have to only pay for the 10'-0" truck. It was not my issue there is a shortage of trucks. So over all I am frustrated with the fact that I went from paying $186.00 plus gas to $250.00 plus gas. all of this has nothing to do with the pick up location in fact they were great!

MICHAEL E. 
Rating:
4.0

Customer did not leave a comment.

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

Edward V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Very nice and focused on the customer

DANIEL V. 
Rating:
5.0

Nothing. These people are great. Fast service, great customer service. Best I have ever had.

david R. 
No reviews have been submitted for this location.

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