Customer Reviews for Sparta Hardware Inc
(U-Haul Neighborhood Dealer)

454 reviews

904 S Black River St   Sparta, WI 54656
(@ I-90)

(608) 269-2630

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(608) 269-2630

904 S Black River St
Sparta, WI 54656
(@ I-90)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The men at Sparta Hardware. were extremely polite, quick, and helpful. I would recommend this place to anyone needing a U-Haul.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Weber M. 
Rating:
3.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Thanks for the help Christopher.

LARRY C. 
Rating:
5.0

Excellent help and easy to drop off

Dale S. 
Rating:
5.0

The return process was easy and the U-haul person at the Sparta Hardware drop-off location was polite and very professional. In and out in 5 minutes.

WILLIAM C. 
Rating:
5.0

My dissatisfaction is NOT with Sparta Hardware but the billing. Why am I charged a full 2 day rental when I returned the trailer 22 hours before it was due. Prorated rental costs need to be factored into the total amount due.

Daniel G. 
Rating:
4.0

Since you have to refill the truck with gas I estimate about 10 miles per gallon. I got the 10ft truck

James D. 
Rating:
2.0

Faster customer service and better explanations. Why we couldn't do contactless pickup even when we selected that online. Having a 26' truck there would be beneficial.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

jenaro M. 
Rating:
5.0

Customer did not leave a comment.

Sandy E. 
Rating:
1.0

The Sparta, WI pickup was good. However, I made the reservation to pick up at Tri State Auto in Lacrescent, MN. Nobody was at that place of business when I showed up at my reservation time I made. They did not answer repeated phone calls or messages. This is totally unacceptable. It took me over an hour on the phone and 80 miles of driving out of my way to get the trailer in Sparta, WI. I would not rent from uhaul in the future. I think my rental should have been severely discounted or free, or at least an appology seemed appropriate, but was nonexistent.

David P. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

The truck ran great and the A/C was really cool!

mona R. 
Rating:
3.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

The man that checked me in was very helpful and friendly.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

matthew U. 
Rating:
3.0

The person handling my return came out from the back and was cursing about something regarding his coworkers. During the process he then started an unrelated and unwanted political conversation. He was also talking with someone over a 2 way radio and was extremely rude to the person he was talking to. In the future I will not return Uhaul equipment to this location.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
4.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Victor C. 
Rating:
4.0

There was yard waste/mud in the front of the trailer. Otherwise, the trailer was in great working order.

Kris AND Gary K. 
Rating:
5.0

I was very frustrated with the fact that I made a reservation to have a 10'-0" truck in La Crosse, Wisconsin by 9:00 am. I was told you would not have to go further than 60 miles away for the pick up location. Instead I was told the day of I was to pick up the truck that I would be going 90 miles away. I spent more than 2 hours on the phone to try to see if something opened up over the weekend and get the pick-up closer. So All I could get was a 26'-0" truck 30 miles away. Which i took it to not kill 3 hours from my moving day driving to get this truck. Then to add salt to a wound I had to pay the additional fee for the larger truck which I feel I should have not had to pay because of the lack of trucks. I feel I should to have to only pay for the 10'-0" truck. It was not my issue there is a shortage of trucks. So over all I am frustrated with the fact that I went from paying $186.00 plus gas to $250.00 plus gas. all of this has nothing to do with the pick up location in fact they were great!

MICHAEL E. 
Rating:
4.0

Customer did not leave a comment.

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

Edward V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Very nice and focused on the customer

DANIEL V. 
Rating:
5.0

Nothing. These people are great. Fast service, great customer service. Best I have ever had.

david R. 
Rating:
4.0

Customer did not leave a comment.

Colt U. 
Rating:
5.0

Customer did not leave a comment.

Gunner K. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL O. 
Rating:
4.0

Perfect

KURTIS M. 
Rating:
5.0

Customer did not leave a comment.

Adam T. 
Rating:
5.0

The service man was knowledgeable and very nice to deal with.

Doug S. 
Rating:
4.0

Have equipment THERE - reposition vs change location in 11th hour, unacceptable with only 1 driver. Also charged for added insurance when specifically deselected initially.

Dean A. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Maintenance check was not run on this vehicle. Windshield wipers were in dangerously bad condition. Engine broke down on the highway... Catalytic converter likely bad. Truck was old and beat up.

Gregory C. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
3.0

Half the trailer lights don't work . Had to bring it back

Joshua B. 
Rating:
2.0

Blinker check was done by a worker prior to leaving. Upon arriving at the destination, found out that the drivers side blinker was not plugged in.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

DARYLE S. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

LaDean P. 
Rating:
5.0

very clean and helpful. definitely a full service store.

terry M. 
Rating:
5.0

Great customer service. Easy check in and out.

WILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

Kelly O. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

I can't think of anything. The trailer worked perfectly and the service was outstanding.

Matthew U. 
Rating:
5.0

Customer did not leave a comment.

TOM R. 
Rating:
5.0

Wonderful people never any problems quick and easy--in and out have rented couple times and will for sure no doubt rent from again and I do tell family and friends to Trent from this location have a great day😄

Wayne E. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

I made my reservation well over a month in advance to pick up in Tomah wi. A couple days prior to my move I received an email stating I had to pick it up in Sparta wi, an additional 15 miles out of my way, one way. Meaning an additional 30 miles total. Being that the reservation was made so early I chose to eat the extra miles as I understand that things could change in that period of time, however notification of some sort would have been nice. Then I was told that I could return the vehicle to ANY uhaul center. The website wasn't working at the time of drop off so after putting the keys in the return box I called uhaul. While on hold for 25 minutes the recording continually stated that return to another uhaul center was acceptable and to just go to uhaul.com/share. Once I finally was able to speak to someone I was informed I would be charged double for returning the vehicle to a different location. Had I known that was going to happen I certainly never would have returned it to the nearest center. I would have driven the additional miles to the place I rented it from. I will never use uhaul for moving anything again. I will also never recommend uhaul to anyone. Moving is expensive enough and then to be charged double because you did what you were told was ok, it's not right and it is awful customer service.

stephanie E. 
Rating:
4.0

You really need to find a way to guarantee one way trucks! And if you can't, figure out SOMETHING to make it sting less!

Tammy C. 
Rating:
4.0

The truck was fine but the U Haul 24/7 service is far from applicable. The website wouldn't allow me to log on to pick up the truck. Twice I called the support number and waited on the phone for more than 10 mins with with no one answering. I had 9 people standing around for 2 1/2 hrs waiting until the store opened up before we could move anything.

Richard S. 
Rating:
4.0

Good experience

Dennis T. 
Rating:
5.0

Everything was explained and shown to me. Thank you for making my move easier.

Lori W. 
Rating:
1.0

Truck smelled like drugs and I think I was over charged

samuel K. 
Rating:
4.0

Hank was too busy while several other staff were unable to help me and others. Ck in went fine. Thank you Hank!

Victoria F. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Nanette V. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

My only issue was I requested the truck from the Rose St location in La Crosse. Apparently they don't house trucks that go one way, and only 26' trucks go one way? My check in status was still la crosse but I was informed (politely) by the associate at the desk I had to run to Sparta to pick it up. I just have a suggestion, for the Uhaul online truck reservation, if it's true I can't pick up a truck from a location, it shouldn't be an option, and neither should a truck size. I enter the path I drive, the website should have algorithms to let me know, "hey you can't do this". I didn't mind the fact I had to drive from La Crosse to Sparta, I did mind that I had an expectation, and it was not met. I also didn't receive any information on the change until that night via email. Had i been notified sooner, I would've been slightly less irked. Either way, just a suggestion.

Jacob K. 
Rating:
5.0

Awesome service at the Sparta Wisconsin Hardware store

Craig F. 
Rating:
3.0

Customer did not leave a comment.

Mary C. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

The Sparta Hardware employees are fantastic and efficient.

KRAIG B. 
Rating:
5.0

I dont think it gets much better then it was, very nice and helpful people.. I even came in right before they closed for the night and the guy was awesome

wayne N. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
4.0

Employees could be more nice.

Mckenzie S. 
Rating:
4.0

Customer did not leave a comment.

Arnold M. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA I. 
Rating:
5.0

This location was convenient and service was exceptional

sue T. 
Rating:
4.0

Customer did not leave a comment.

BART K. 
Rating:
4.0

Overall the drop off was ok. I had to wait a lot for assistance. The guy who checked me out was nice and was wearing a mask??. He did tell me of I wanted to file a complaint I'd have to go through the call system and wait the 20 minutes if that's what it said. The parking lot was alright, but had I gotten a bigger truck, like I have in the past, the parking wouldnt have been very easy to maneuver in with other cars coming for other business. I did drop off with over 100 miles to spare, pinch extra gas and 2 days early??

Jennifer H. 
Rating:
5.0

Thank you!

Darrel H. 
Rating:
5.0

Customer did not leave a comment.

Dan R. 
Rating:
4.0

Customer did not leave a comment.

Debra O. 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
3.0

Online check-in was a hassle! Actually ended up going inside to check-in

Thomas K. 
Rating:
2.0

Had trouble checking the trailer in. Technical problems with the program WiFi spent about an hour checking in

Kent H. 
Rating:
5.0

Customer did not leave a comment.

Kaelan M. 
Rating:
5.0

Customer did not leave a comment.

Louann D. 
Rating:
4.0

Customer did not leave a comment.

Riley C. 
Rating:
3.0

The attendant was very helpful and was very nice

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Stacy B. 
Rating:
4.0

Customer did not leave a comment.

Brandi J. 
Rating:
5.0

Customer did not leave a comment.

Billy C. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
4.0

Customer did not leave a comment.

Allison H. 
Rating:
5.0

Larger trucks

DEBBIE O. 
Rating:
5.0

Availability of large trucks..24' and 26' is way below expectations. None available in a 30 mile radius. Not just at that time...always.

DEBBIE O. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

I wish they were closer to the location I desired.

Terry V. 
Rating:
5.0

Highest level encounter. Not much room for improvement.

Robert V. 
No reviews have been submitted for this location.

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