The day before our move our reservation changed and had to drive a longer distance to get our truck. We picked up our truck and it was damaged on the driver side as the pictures shown in the app. We got home and were told by the attendant to return the truck after a 30 minute travel. We were on the phone with traffic after and got approval to use the truck as the only other location was a 2 hr drive.
Roberta G
Sparta Hardware Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sparta, WI 54656
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Customer Reviews
- 4.5 Average Customer Rating
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I made a reservation for a 20 foot U-Haul nine days before day I would need it. I was contacted a day beforehand that my preferred pickup location did not have equipment so I was changed to another location without consent or communication. It wasn't too bad as the new location was just a few miles from my original location. However, at the new location (Sparta Hardware Inc, WI) I was told my one way reservation was now a return as as my drop off location was no longer an option due to switching locations. The round about trip meant I added nearly 50 miles to my drive and this, cost far more money than it would have if I was able to drop off a my original desired location. I also reserved three dollies just to be told they were not an option at Sparta Hardware. I really needed them and wasn't told through the call that I would be inconvenience so much. Add into that the money I had to spend filling the tank thanks to the added miles.. I just feel cheated.
Jaitlyn GThe service at both pick up and drop off location was fantastic. Zero issues with this trailer rental.
JESSE PI ordered a 15' truck but received a 26' truck. I am a bit displeased about the size and added fuel cost.
Chad SLarge area to for easy return. Easy to find.
Wayne H