Customer did not leave a comment.David B.
Customer Reviews for Spears Enterprises
(U-Haul Neighborhood Dealer)
Lewiston, ID 83501
Services at this Location:
- Monday - Saturday:
9 am - 1 pm / 2 pm - 5 pm
9 am - 1 pm
Special Operating Hours
- 7/3/2022 - 7/4/2022: Closed
- 7/10/2022 - 7/11/2022: Closed
- 7/17/2022 - 7/18/2022: Closed
- 7/24/2022 - 7/25/2022: Closed
- 7/31/2022 - 8/1/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Donna H.
Customer did not leave a comment.Robert R.
Your pricing gave me 1 free mile and the paperwork showed .0 but the odometer showed .8 so my 1 mile was used as I pulled off the parking lot. However, in my opinion, I should have gotten like 30-45 free miles each day that I had it.cindy G.
Customer did not leave a comment.Charles E.
Customer did not leave a comment.Tim B.
I was diverted to the Lewiston location by the shop in Moscow, Idaho. The university had recently ended its spring semester and the inventory was depleted in Moscow. The Lewiston location was very helpful and had the equipment. Beware that U-Haul uses a national reservation system and call center. Online reservations are "requests" only, and pickup locations can be changed.Kris W.
This is the 3rd time I have rented a u haul in the past couple of months. And my experience in each one was bad. Concerning pick location, being diverted to different locations due to the unavailability of what I was renting to not knowing where I was dropping off what I rented even i had filled out the request before hand. I do not think I will rent from u haul again or advise anyone to do soNeal W.
Customer did not leave a comment.Jordan A.
Customer did not leave a comment.Russ D.
I was scheduled to pick up a truck in Pullman Washington but instead had to drive 30 minutes each direction to Lewiston Idaho. I reserved the truck months in advanced and was disappointed that I had to drive so far to pick up a truck.Christopher J.
it's good.TONY D.
Location was great, the fact that I had to drive 3 hours to drop off the trailer and nobody told me that until I was ready to drop off wasn't great at all.Christopher K.
Great service. Reserved my truck a month prior to my move. My truck was available when I arrived. Everything went as expected without delays.Annie G.
Excellent customer serviceColleen B.
Customer did not leave a comment.Gentry J.
Even helped after hours, when I was returning .Mitchell G.
Customer did not leave a comment.Paula R.
Customer did not leave a comment.Gregory W.
Tell the customer the name of the business that is the U-Haul subcontractor to make it easier to know where to go. Overall, the entire U-Haul experience was great. Awesome customer service and easy to go through the rental process.Tracy K.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Don H.
The contract process and picking up the equipment was simple and smooth. Kari was very helpful and knowledgeable answering all questions. Returning the equipment was a simple process as well.Wayne G.
Nothing to improve. Very welcoming and helpful. Made dropping the truck off a breeze.Jennifer R.
Customer did not leave a comment.Kayla S.
Customer did not leave a comment.Katelyn C.
Not a thing. Friendly staff, answered all questions, very professional.LAURA H.
Carrie was super friendly, and very understanding when I accidentally put the key in her mailbox instead of dropbox....😳😄. Highly recommend this uhaul.Pamela S.
Customer did not leave a comment.JACOB P.
Customer did not leave a comment.PAUL Y.
Customer did not leave a comment.Tim C.
Customer did not leave a comment.Eric E.
Customer did not leave a comment.LLOYD M.
Equipment was ready when promised. Personnel was reassuringly knowledgeable about towing capacity. Thank you.terry K.
Genuine wonderful people very happy to have metJOHN Y.
Nothing did a great job 👏ESTHER D.
Customer did not leave a comment.BRYAN S.
Customer did not leave a comment.SHANE M.
Super friendly staff and drop off was a breeze. Individual quickly went through drop off protocols and even helped me back our truck in safely. Great dealer and highly recommend.NATHAN H.
Customer did not leave a comment.CATHERINE W.
Customer did not leave a comment.ANDREW J.
Everything went very smoothly.JOHN M.
Customer did not leave a comment.Mailan B.
A better than great experience dropping off the truckKEVIN D.
Speedy pick up and drop offErika R.
Customer did not leave a comment.LOIS G.
Customer did not leave a comment.Jeffery M.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.brian L.
Customer did not leave a comment.EUGENE L.
Thanks Kari.Kevin B.
Customer did not leave a comment.brendon D.
Truck gas gauge said full when we picked it up, but after driving 100 miles it took 15 gallons of fuel. The rest of the journey, the truck got 10 mpg so it wasn't full full when we picked it up.DAVID K.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.Debbie W.
Customer did not leave a comment.GAYLE B.
Customer did not leave a comment.WALTER M.
Lot was quite small, not much room to maneuverALICEN M.
Amazing customer service even helped after hours as the link did not work to do self returnGREGG JOHN P.
Amazing customer service she even helped after hours and the link to do self return was broken and no one on the 1800 was helpfulJONI J.
pull the truck out of the parking spot to inspect it before arriaval...parked next to a truck close so hard to inspect it.Kit S.
Wash the windshields!PAUL P.
Everything went very smoothly. Will rent again if needed.John M.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.DAVID K.
2nd time renting here, very friendly!JOHN S.
Customer did not leave a comment.Dan B.
Customer did not leave a comment.Dylan S.
Customer did not leave a comment.Rebecca K.
Customer did not leave a comment.Carl K.
Inform customer to use key drop off box as an option to check outHARLENE S.
Customer did not leave a comment.connie D.
I returned unit on time as my contact stated uhaul over charged me 1 full day $40... I want a refundJANUARY T.
Customer did not leave a comment.Kelton S.
Next time you rent me a truck in Montana don't make me drive to the Idaho Washington border to pick it up!!!EVELYN D.
I did an after hours drop off so I didn't interact with any staff and didn't go in the building.JASON CARL B.
Customer did not leave a comment.JAMES M.
Everything was perfect! Thank you so much, we will be renting again in a week or so.Matthew G.
She was great and did fix the mess that Spokane did to us concerning location for pickup!! Thank youDORIS F.
As it should be - truck was ready at scheduled time, quick check in and I was off. Reasonable charges for short term rental. Thank youTHARYL REED W.
Customer did not leave a comment.JEREMY D.
Kari is so great and professional. Really saved the day.BRACK A.
Very friendly and helpful staff.KELLY P.
Customer did not leave a comment.Jeffrey F.
The fact that we couldn't talk to a person on site when the online check-in was not working was frustrating. We spent 2 hours on the phone with Uhaul Customer Service to get it done and then ended up â€œgetting charged extraâ€ because â€œUhaul changed our location pick-upâ€œ...not us. It made our very long move stressful. We reserved a truck a month in advance to only have â€œUhaul change our pick-up location ONE DAY BEFOREâ€ on us and we ended up paying for their mistake.JOSIP B.
New trucks are great. Very clean and easy to drive. Mirrors offer terrific view of your surroundings. Spears Enterprises was very friendly to work with as well. 10/10ZACHARY P.
Broke down, roadside was a joke, on hold for 2 hours...never againTRISTAN P.
Customer did not leave a comment.Scott S.
The employee there called early in the day asking where the truck was claiming it was supposed to be turned in that morning. The info on your app which I really like said the truck should be turned in by 5pm so her call seemed like her schedule was most important.Allan T.
Customer did not leave a comment.SCOTT M.
Customer did not leave a comment.DREW R.
Customer did not leave a comment.KYLE H.
No complaints. The Clarkston and Lewiston offices literally went the extra mile to get us a truck when the originally scheduled truck didn't get returned on time. Thank you!BENJAMIN B.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Alexander K.
This location was great and very helpful.Roxanne B.
Great customer service.CHRISTOPHER F.
Customer did not leave a comment.BRIAN M.