Customer Reviews for Spears Enterprises
(U-Haul Neighborhood Dealer)

137 reviews

556 Thain Rd   Lewiston, ID 83501

(208) 816-4502

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    9 am - 1 pm

Services at this Location:

Contact Us

(208) 816-4502

556 Thain Rd
Lewiston, ID 83501

Services at this Location:

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jordan A. 
Rating:
5.0

Customer did not leave a comment.

Russ D. 
Rating:
5.0

I was scheduled to pick up a truck in Pullman Washington but instead had to drive 30 minutes each direction to Lewiston Idaho. I reserved the truck months in advanced and was disappointed that I had to drive so far to pick up a truck.

Christopher J. 
Rating:
5.0

it's good.

TONY D. 
Rating:
4.0

Location was great, the fact that I had to drive 3 hours to drop off the trailer and nobody told me that until I was ready to drop off wasn't great at all.

Christopher K. 
Rating:
4.0

Great service. Reserved my truck a month prior to my move. My truck was available when I arrived. Everything went as expected without delays.

Annie G. 
Rating:
5.0

Excellent customer service

Colleen B. 
Rating:
5.0

Customer did not leave a comment.

Gentry J. 
Rating:
5.0

Even helped after hours, when I was returning .

Mitchell G. 
Rating:
5.0

Customer did not leave a comment.

Paula R. 
Rating:
4.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Tell the customer the name of the business that is the U-Haul subcontractor to make it easier to know where to go. Overall, the entire U-Haul experience was great. Awesome customer service and easy to go through the rental process.

Tracy K. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
5.0

The contract process and picking up the equipment was simple and smooth. Kari was very helpful and knowledgeable answering all questions. Returning the equipment was a simple process as well.

Wayne G. 
Rating:
5.0

Nothing to improve. Very welcoming and helpful. Made dropping the truck off a breeze.

Jennifer R. 
Rating:
4.0

Customer did not leave a comment.

Kayla S. 
Rating:
4.0

Customer did not leave a comment.

Katelyn C. 
Rating:
5.0

Not a thing. Friendly staff, answered all questions, very professional.

LAURA H. 
Rating:
5.0

Carrie was super friendly, and very understanding when I accidentally put the key in her mailbox instead of dropbox....😳😄. Highly recommend this uhaul.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

JACOB P. 
Rating:
3.0

Customer did not leave a comment.

PAUL Y. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
4.0

Customer did not leave a comment.

LLOYD M. 
Rating:
5.0

Equipment was ready when promised. Personnel was reassuringly knowledgeable about towing capacity. Thank you.

terry K. 
Rating:
5.0

Genuine wonderful people very happy to have met

JOHN Y. 
Rating:
5.0

Nothing did a great job 👏

ESTHER D. 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

SHANE M. 
Rating:
5.0

Super friendly staff and drop off was a breeze. Individual quickly went through drop off protocols and even helped me back our truck in safely. Great dealer and highly recommend.

NATHAN H. 
Rating:
3.0

Customer did not leave a comment.

CATHERINE W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW J. 
Rating:
5.0

Everything went very smoothly.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Mailan B. 
Rating:
5.0

A better than great experience dropping off the truck

KEVIN D. 
Rating:
5.0

Speedy pick up and drop off

Erika R. 
Rating:
5.0

Customer did not leave a comment.

LOIS G. 
Rating:
5.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

brian L. 
Rating:
4.0

Customer did not leave a comment.

EUGENE L. 
Rating:
5.0

Thanks Kari.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

brendon D. 
Rating:
4.0

Truck gas gauge said full when we picked it up, but after driving 100 miles it took 15 gallons of fuel. The rest of the journey, the truck got 10 mpg so it wasn't full full when we picked it up.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

GAYLE B. 
Rating:
5.0

Customer did not leave a comment.

WALTER M. 
Rating:
3.0

Lot was quite small, not much room to maneuver

ALICEN M. 
Rating:
5.0

Amazing customer service even helped after hours as the link did not work to do self return

GREGG JOHN P. 
Rating:
5.0

Amazing customer service she even helped after hours and the link to do self return was broken and no one on the 1800 was helpful

JONI J. 
Rating:
5.0

EXCELLENT

DAVID B. 
Rating:
4.0

pull the truck out of the parking spot to inspect it before arriaval...parked next to a truck close so hard to inspect it.

Kit S. 
Rating:
5.0

Wash the windshields!

PAUL P. 
Rating:
5.0

Everything went very smoothly. Will rent again if needed.

John M. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

2nd time renting here, very friendly!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Dylan S. 
Rating:
4.0

Customer did not leave a comment.

Rebecca K. 
Rating:
5.0

Customer did not leave a comment.

Carl K. 
Rating:
5.0

Inform customer to use key drop off box as an option to check out

HARLENE S. 
Rating:
5.0

Customer did not leave a comment.

connie D. 
Rating:
2.0

I returned unit on time as my contact stated uhaul over charged me 1 full day $40... I want a refund

JANUARY T. 
Rating:
4.0

Customer did not leave a comment.

Kelton S. 
Rating:
4.0

Next time you rent me a truck in Montana don't make me drive to the Idaho Washington border to pick it up!!!

EVELYN D. 
Rating:
4.0

I did an after hours drop off so I didn't interact with any staff and didn't go in the building.

JASON CARL B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Everything was perfect! Thank you so much, we will be renting again in a week or so.

Matthew G. 
Rating:
5.0

She was great and did fix the mess that Spokane did to us concerning location for pickup!! Thank you

DORIS F. 
Rating:
5.0

As it should be - truck was ready at scheduled time, quick check in and I was off. Reasonable charges for short term rental. Thank you

THARYL REED W. 
Rating:
5.0

Customer did not leave a comment.

JEREMY D. 
Rating:
5.0

Kari is so great and professional. Really saved the day.

BRACK A. 
Rating:
5.0

Very friendly and helpful staff.

KELLY P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
1.0

The fact that we couldn't talk to a person on site when the online check-in was not working was frustrating. We spent 2 hours on the phone with Uhaul Customer Service to get it done and then ended up “getting charged extra” because “Uhaul changed our location pick-up“...not us. It made our very long move stressful. We reserved a truck a month in advance to only have “Uhaul change our pick-up location ONE DAY BEFORE” on us and we ended up paying for their mistake.

JOSIP B. 
Rating:
5.0

New trucks are great. Very clean and easy to drive. Mirrors offer terrific view of your surroundings. Spears Enterprises was very friendly to work with as well. 10/10

ZACHARY P. 
Rating:
1.0

Broke down, roadside was a joke, on hold for 2 hours...never again

TRISTAN P. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

The employee there called early in the day asking where the truck was claiming it was supposed to be turned in that morning. The info on your app which I really like said the truck should be turned in by 5pm so her call seemed like her schedule was most important.

Allan T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
4.0

Customer did not leave a comment.

DREW R. 
Rating:
3.0

Customer did not leave a comment.

KYLE H. 
Rating:
5.0

No complaints. The Clarkston and Lewiston offices literally went the extra mile to get us a truck when the originally scheduled truck didn't get returned on time. Thank you!

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

Customer did not leave a comment.

Alexander K. 
Rating:
5.0

This location was great and very helpful.

Roxanne B. 
Rating:
5.0

Great customer service.

CHRISTOPHER F. 
Rating:
4.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Meghan F. 
Rating:
1.0

Didn't come with the dolly we ordered and were still charged. Reservation wasn't there and we had to drive an hour to this location to get one. I will never use Uhaul again and telling everyone I can to use different moving truck companies.

Brandon S. 
Rating:
5.0

Check in was great, overall experience was 5 stars

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

We appreciate U-Haul and all of the help they have given us over the years.

DALE LESLIE C. 
Rating:
5.0

No complaints, drop off was easy and painless.

Anna D. 
Rating:
5.0

This was by far the most professional uhaul outlet I've ever dealt with. Kari is so friendly and takes great care of her clients. I will highly recommend them.

RANDY M. 
Rating:
5.0

Thank you Kari. We appreciate your help.

KEVIN B. 
No reviews have been submitted for this location.

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