Customer Reviews for Specialties Automotive Group LLC
(U-Haul Neighborhood Dealer)

25 reviews

555 N Bluff St   Saint George, UT 84770

(435) 628-4737

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(435) 628-4737

555 N Bluff St
Saint George, UT 84770

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Very good

Ashley A. 
Rating:
3.0

The drop off point was non-existent. The travel-to point was listed as Cameron, AZ when it was actually Colorado City, AZ. I was charged $149 when proper charges were $29!

Lidel B. 
Rating:
5.0

Customer did not leave a comment.

Aigars P. 
Rating:
2.0

We ordered a 26' truck and wanted to pick up at another location. We were transferred to this location which is a 24/7 location…we needed to pick up earlier than what their hours were. The presses kept logging us out of the system because we couldn't figure out what to do. 24/7 help logged us out and said they had no one available. We called back and he helped us through entire process by we were late for our help. They also needed to call someone to verify that it was us…who is awake so early in the morning and if they are they're probably in the shower. The lock box was so high up you needed to be a giant. We couldn't see the code we had to plug in. They had us check all around the truck but not inside. When we got home we noticed they never put dolly's inside. That made our move much slower and our hired help never showed up. They tried to charge us for those dolly's too even though we reported it. Our help on the other end had to wait hours longer and it made it a very late night. Made it for a much more stressful day!

Larry R. 
Rating:
5.0

Customer did not leave a comment.

EliJah B. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
3.0

Though access was sufficient, the site was almost too small to accommodate both our 23-ft truck and vehicle trailer. The check-in person was knowledgeable enough, and the process was quick and easy, but not very personable. The first clue was him literally hidden (hiding?) behind an oversized computer screen between his chair and the customer's chair. The local (un)loaders we hired recommended the other site in St George (off Sunset, nearby) as the better option.

paul H. 
Rating:
5.0

It was fast and easy

mike W. 
Rating:
4.0

Customer did not leave a comment.

Doug J. 
Rating:
5.0

Customer did not leave a comment.

Kat P. 
Rating:
3.0

This guy from SG I-Haul location calls me & tells me I was supposed to bring truck back by 2pm, he said it is now 2:40pm… however, I committed to tow an additional trailer behind my truck from OKC - (I dropped it off in Las Vegas NV), because I did that, U-Haul gave me an extra day to return the U-Haul truck… so I did not have to return the truck until today (Thursday 9-8-2022),(with no penalty)… So the Saint George U-Haul guy called me & tells me I'm late & so I rush my truck over to the Saint George U-Haul store & drop it off so I don't get charged a late fee… (I had just finished unloading it), so it was not cleaned… (if I had been able to return it today, I would have cleaned it), but the St. George I-Haul guy told me he closes at 6pm & so I had to hurt to get it returned! So I did return it at 5:15-5-30pm yesterday (Wednesday)… well, I get a receipt from that St. George location & that guy charged me for another day, & he charged me for a cleaning fee!!! $69.99 or something… All I did was try to accommodate him & get the truck to him & I rushed to make it happen! I am not happy & he never told me he was going to charge me for an extra day or a cleaning fee! I will not recommend this St. George location to anyone!!! BTW: I did have an extra day! So I should be reimbursed! I also want the $25 cleaning fee reimbursed because I did not have time to clean the truck because the St. George U-Haul guy said they close at 6pm!

BRET B. 
Rating:
5.0

Customer did not leave a comment.

Barry C. 
Rating:
3.0

self drop off, no contact with any person.

RICK U. 
Rating:
5.0

Customer did not leave a comment.

DEL B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

Malynda W. 
Rating:
5.0

Customer did not leave a comment.

Tancred K. 
Rating:
5.0

Brandon was fantastic. He checked us in and out in a very efficient and professional manner. Thanks, Specialties Automotive Grp!

Ed P. 
Rating:
4.0

There was some difficulty with the online return process, not the fault of the location. Staff were very helpful

Kalyra G. 
Rating:
1.0

When I filled out the request online I chose not to pay for the CDW for $10. When I checked out the truck the attendant put it in without my knowledge. And wouldn't refund it to me.

TED A. 
Rating:
5.0

The young man at this location provided great Customer Service!

Bob O. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN EARLE K. 
Rating:
5.0

Customer did not leave a comment.

Allen J. 
No reviews have been submitted for this location.

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