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CHARLENE H
Customer Reviews for Specs By Steph
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I picked up this trailer at the request of U-Haul and the first place they sent me didn’t have a car tower so they called the office and had to locate another but wanted to send me 45 min away. I left and they called And sent me to a different location 10 min away. The cat tower needs new ratchets for the tie downs. These were rusted but we tow a lot so we were able to make them work. A novice would not. By the time we finished I had wasted 2 hours. Would have been nice to have the equipment at the first location to make this seamless since we were packed a 10 ft truck that day.
JENNIFER VVery helpful note so much on drop off end in Dallas Went to 4 locations “ nobody taking trailers” got sent to a sketchy location at a counter of a corner market Guy never looked at trailer never gave me anything now 2 days of U-Haul calling/ threatening me that trailer wasn’t returned I’ll have to pay for it etc
STEVEN HNothing. The gentleman helping me was very patiently, and got me going quickly. :)
BERNARD SNothing because this place is great
Roderick BParking is tight, but the personnel were helpful in getting our 26’ rental returned and parked so others could still have access.
ZACHARY WExcelente
JILSON DGreat customer service ... the team member came out and met me before the official open hours of the day. It was a quick trip and I was able to drop off the same day. So, thank you. Will look to use this location again in the future.
BRUCE BI would recommend you all. Good customer service
AC GEverything was great.
THERESA KStephanie was very knowledgeable,fast paced and very respectful. If anyone needs a U Haul or any other services provided please stop by and see her!!!
NORMISHA RSteph was great! Super helpful and knowledgeable! 10 out of ten. I will definitely rent from her again.
KENNETH Vshe was a very helpful and professional person
James FDirty
David AGood drop off point!
David DSteph was wonderful to work with! Her location offered flexible pick up and return hours both early in the morning and late at night - not simply bank hours like other locations. This was such a huge plus since I work 9-5. She is super kind and helped answer all my rental questions. I would highly recommend! Thank you Steph!
JONATHAN PSteph was absolutely amazing! She is quite possibly the nicest person I have ever met! Exceptional service!
Caila VSteph was the most genuinely nice person I have ever met. She went absolutely above and beyond. I cannot rave about how phenomenal she was enough!!! 15382382626/10 would recommend.
CAILA AStephanie was amazing
JAKE WI was very satisfied with the service that I received we were moving some things and we had enough room in the U-Haul to to fit all of the things comfortably and the truck ran well and I just appreciate having you guys over the years to to be able to use the moving service and I enjoyed the representative I think she was kind and and I just thank you
JACQUELINE JHands down best U-Haul experience in a long time! Specs by Steph is where you should go for all moving needs. Stephanie was incredible and so flexible with my situation which I truly appreciated! I will go back to her only for rentals!! Many thanks to this team!
MIGUEL TClean the facility and the vehicle
DAVID GExcellence service and a good experience from the day I made a reservation to the day I returned the truck. Excellent communication all during the process.
ANN ANot change the amount charged. I was told that we could return the trailer a couple of hours late and we would not be charged for an extra day, she said between 2pm and 3pm was good and to call her when we were in our way. We called her at 2pm and arrived at 2:20pm. When I received my receipt via email I noticed the charge was almost $50 higher than my original contract. I was charged for 3 days instead of 2 days. This is not a good way of doing business and is not fair to the customer.
AMY BI made my reservation online. I was charged $50 before I even picked up the truck. It stated on the website until I picked it up. Then I was charged again when I picked up the truck $55.72. And then another charge was attempted but the other charges put me into overdraft made me thirty dollars and some change. I called Steph the morning after returning the truck to inquire about the multiple charges. She said she was going to call office to find out and return a call to me that day but never did. I called her the next day and she said that after final charge foe the rental is done the balance would be returned. I am completely dissatisfied with this contract. I am on disability and I was moving from a stressful situation.
MICHAEL MBest customer service in my area.
KEITH GWonderful people.
VICTORIA GVary nice lady she really helped me out .
STEPHANIE PEmployees were super friendly and very helpful.
CODY SEmployee was very helpful
WADE RStephanie and her team were excellent. They called around to find me the trailer I was looking for and even drove to another city to get the trailer so I could get the trailer exactly when I needed it. They were a pleasure to work with and I won’t hesitate to rent from them again!
JOSHUA SOpen 45 minutes late didnt have my truck had to get a larger truck and got charged more very disorganized and very poor run location
Frederick WBe sure that U-Haul communicates well to the person who has the equipment. She was given the wrong pick up time so I had to wait to get my unit. Otherwise things went well.
MARK GI passed by 4 Uhaul locations on my way to drop this truck off from my house. I was then charged for going over miles because I had to drive so far from my home to the drop off.
Chance CShe was the only helpful person I talked to.
dominic aMs. Dannique was Extremely sweet and helpful with our situation. Our visit was handled in a timely manner thanks to her. She was able to get us in and out quickly with both the purchase and return.
keilaya cGreat service and help hooking up the trailer.
david sOnline it showed the location open at 8am on Saturday s I schedule to pick up at 8:30 only to find a sign on the door that said they didn't open until 9. They had two of the size trailers I requested, but one was missing a grease cap and the hub looked rusty so I didn't want to take a chance on pulling the trailer 1000 miles. The other option had a bad tire and the facility said they didn't have the tools to change the tire so they had me take the trailer with the missing grease cap to another location in Waco to switch it out. Drove there, they didn't have one available, so directed us to a third location to swap. We ended up finally leaving Waco 2 1/2 hours after we had expected. The people in all locations were pleasant, it was just very frustrating trying to find a capable trailer.
Richard AI made sure I put 1/4 tank of gas back in the vehicle because it was given to me empty, but the person checking it in said it wasn’t enough and charged me an extra ridiculous fee.
Howard AStephanie was very quick and efficient with receiving the truck.
Gary HVery professional
Chris RSteph is very good at her job. Very helpful. Had everything I needed.
Donald HThe only reason I wouldn't recommend this location was because there was a very limited amount of equipment available to rent. The location was close so it worked out just fine.
Mark SPlease inform customers of the requirements for the 24 hour return service. We were very confused and hesitant to use the service in the app. I didn't like how the app automatically closed after selecting done after taking pictures of our rental.
Michael JThe owner was absolutely amazing and went above and beyond to make our trip back to Illinois smooth!
Cleveland TDon’t think the people that helped us were actually employees; I think the actual employee had just left. These no actual person shops are unpleasant.
John MThe car hauler driver side ramp wouldn’t stay on and actually came off when unloading. The passenger side wheel net strap was too short the the wheel and I was unable to ratchet it. Down
Eric WTag on trailer was out of date
Jeff RUhaul manager very helpful!
Cecelia SMake sure the alignment is good on the vehicle before you load up and travel any distance. It was horrible driving from Tx to Al in the truck fully loaded.
Teresa SThe customer should be able to select the time needed for the piece of equipment. Not be price gouged by forcing a pre determined number of days for the rental. The other option is to refund the customer for early drop off of the equipment. If I didn’t have to work late on the original return date I would have just kept the equipment out of spite until my return deadline to keep you from double dipping on rental.
James EThe hours published suggested it was open when we returned the unit. However, we saw signs of no one. There were not directions or signs to guide, so we just guessed and did the best we could. I am hopeful we do not get charged the $20 the contract contemplates for dropping it off "after hours", because it wasnt, but no one was there!
James BNeed better instructions on parking is only allowed behind the facility. Pulled in with a 26’ truck & realized could not park truck in front. Had to wait on someone to arrive to help me back into the busy street so I could pull around behind the building.
Billy TI wish I could remember the name of the Woman Employee, she was professional, polite and pleasant. This was a surprisingly easy transaction. Would absolutely recommend her and uhaul in the Waco, Baylor University area
Edward WThere was a much closer drop off to where we were staying than the one we were directed to.
todd PWe were given over the top spectacular service and cannot recommend this place enough!!
Delilah B