I made my reservation online. I was charged $50 before I even picked up the truck. It stated on the website until I picked it up. Then I was charged again when I picked up the truck $55.72. And then another charge was attempted but the other charges put me into overdraft made me thirty dollars and some change. I called Steph the morning after returning the truck to inquire about the multiple charges. She said she was going to call office to find out and return a call to me that day but never did. I called her the next day and she said that after final charge foe the rental is done the balance would be returned. I am completely dissatisfied with this contract. I am on disability and I was moving from a stressful situation.
MICHAEL M
Specs By Steph
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waco, TX 76704
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Best customer service in my area.
KEITH GWonderful people.
VICTORIA GVary nice lady she really helped me out .
STEPHANIE PEmployees were super friendly and very helpful.
CODY S