There was not even an attendant present when we picked up the vehicle. I had to go into the office myself and get the keys off the desk. We waited around for over 30 minutes before I grabbed the keys. Not good service at all.Heidi M.
Customer Reviews for Speed E Mart Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CHARLES D.
Customer did not leave a comment.FATMATA T.
Customer did not leave a comment.RODNEY A.
Customer did not leave a comment.Abdou D.
Great customer service! I would highly recommend this place.Ronald B.
It was excellent. Service was great and the rental was everything I had hoped for. I highly recommend the location, service and equipment from this U-Haul site.. Thank you SBSTEPHEN B.
Customer did not leave a comment.Patrick F.
Customer did not leave a comment.Beatriz S.
Uhaul representative was professional and friendly.JAMES H.
Customer did not leave a comment.Michael D.
Directions need to be improved as you don't go into the store for the keys, it's next to the car wash...VICKIE LYNN B.
Customer did not leave a comment.Serene P.
Everything went as it should. Do not use online reservations call the location. Inventory levels do not match.Jeff C.
Customer did not leave a comment.eric E.
Customer did not leave a comment.Nicole A.
The office(?) was hard to find. It would have been helpful to know it was in the back of the car wash building.James B.
When someone reserves a truck "do not" tell them the day before that the truck you ordered is not there. You could pick the one you ordered 30 miles away or get a smaller one. Uhaul did make good... the gave me a smaller truck for a couple extra days, no extra charge, for the same price and a different drop off locationRene B.
Customer did not leave a comment.dan M.
Customer did not leave a comment.Kathleen F.
Make it easier to find, it's a lot behind the gas station hard to findJose R.
I have used this location 3 times in the last 3 months. The vehicles are clean and well maintained and checking in and out is a breeze.Steven K.
Customer did not leave a comment.Aurora T.
Great customer service!??Cecil B.
Definitely speedyranesha P.
In and out very quickly. Very pleased.Steve K.
I rented a hand dolly and there wasn't one available. I was told that I would be given an furniture dolly and didn't get one, Yet I was charged the 7.00. when asked for a refund I was told that they could not refund the 7.00Syreeta W.
Customer did not leave a comment.Dave R.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Apryl C.
They charged me more than what I was supposed to buy.They told me I need to pay $0.99/mile but they charge me $1.19/mile.They are not professional and I don't recommend to any of my friendDHURBA A.
I was informed 2 days before pickup that a truck was unavailable at my preferred location. I was told I now had to drive half an hour away as there were no closer uhaul locations. Okay fine. I get there for a 9am pickup and there was no employee on site. There were 2 other people there waiting to get equipment as well. Finally someone showed up at 9:15 to open the location. Once I was actually seen the pickup went quickly enough.Caroline N.
Customer did not leave a comment.Kim H.
Cut back thorn bushes from where you pick up the vehicle. My wife ended up with a thorn in her foot when trying to mark damages on the vehicleJordan H.
Customer did not leave a comment.Tom U.
Customer did not leave a comment.Steve S.
Truck was dirty, covered in splattered bugs including the windshield, cab smelled like smoke.shaun C.
Customer did not leave a comment.JUNIDA D.
Attendant was well informed/professionalRandal C.
Customer did not leave a comment.CHUCK M.
Customer did not leave a comment.Justin R.
I got to my place to load the truck, opened it to find it was very dirty with grass and straw and dirt, and was filled with dirty, grass-covered moving blankets. 23 of them to be exact. I had to unload them all, load the truck, load them back on, drive to the new place, unload them unload the truck, load them all back on to return the truck. I was covered with dirt, grass and straw. I was extremely unhappy.PAMELA H.
Customer did not leave a comment.Paige J.
Excellent serviceChristopher F.
Have all the equipment that has been reserved, days in advance, on site and ready for pickup.Jerald J.
Customer did not leave a comment.Nicole P.
Very nice n excellent customer serviceErik B.
Customer did not leave a comment.STEPHEN F.
Good thinking good product .keep the good work up and is always room for improvement.you gay's are so amazing and scaling New hightChigozie O.
No need to improve for satisfied customers.chris D.
Customer did not leave a comment.gordon P.
Customer did not leave a comment.cyndi M.
Customer did not leave a comment.Geoffrey P.
Customer did not leave a comment.Sheldon P.
The young staff member was not trained (not his fault as he was clearly new)and had a terrible time getting the system to work. There was another customer who had been there for an hour prior to me arriving. When I got there, I was there for an hour. They were not able to use the reservation and had to start a new one. The information was not put in the system correctly and while in the middle of moving they called and changed my drop off location to place 30 miles from where I wanted it. I had to call the customer service line multiple times to get credit for miles that were promised to me, and to get the drop off location switched BACK to where I selected.Jenny H.
I will not ever recommend this U-Haul location. Very very poor customer service coming most especially from the Manager. He was rude from the moment I called in to confirm my reservation that's was transferred to this U-Haul location!Juana R.
I have rented from Uhaul several times. This was awful. The guaranteed reservation for the tow dolly was a joke. The first email confirmation sent me to a dealer several miles away, only to be told by the clerk that it was gone and I'd have to get it from another dealer who ended up being nearly 30 miles away. When I arrived at the second Uhaul location i found a small muddy lot with no one around. Finely a young man came out of a garden type shed and waved me over. I said I was there to pick up the tow dolly. He said it was reserved by someone else, but since I was there and they weren't I could have it. He then proceeded to attempt to complete the paperwork. He had really no idea how to do it. He didn't even know how to log onto the computer. He had to walk to the gas station to ask a question a couple times and was on the phone getting guidance for the entire time. I waited 40 minutes for him to complete the paperwork. I was the only customer there. He gave me the paper contract finely. I signed a copy and he said keep it. I told him don't you need the signed copy? He said he didn't really care one way or the other and said I could go. It was raining and he didn't help hook up the tow dolly or check the trailer lights or anything. I have a disability and needed help, but had to do it all myself. He offered no instruction about how to use it safely either. When I returned the tow dolly there was no one there again. It was raining and I had to unhook it myself. When I was driving away a different young man asked me my name from the same shed and said I could go. Untrained workers, no service, muddy lot, no help, 60 miles out of the way, nearly 3 hours of time due to this poorly run location. Its too bad the guaranteed reservation didnt work as promised. It seems the equipment goes to whom is standing in the door, not the one it's promised too... You have some work to do to win me back as a customer.Brian N.
The young man was not very informative. A confusing experience!Josie G.
Awful customer service at pickup. It was at a gas station with one person working, who was manning the busy car wash. Truck and trailer were not ready to go.kyle S.
Iv'e used Uhaul many times in my life but this locations is far the worst experience to be had . The equipment is often dirty and the younger employees that seem to run the operations have absolutely no idea how to provide any kind of meaningful customer service. A ho-hum sarcastic attitude, confrontational and lazy demeanor and employees that couldn't give two s**** about their effort, presentation or your needs as a customer. Car wash attached is no different. The gas station run by the owners is the only saving grace. This can be a good location but the staff needs immediate training on how to interact with customers.Darren D.
No fault of the location, but I made a reservation 2 weeks in advance for a Kent, WA pick up. The Friday night before my Saturday pickup they contacted me that I would have to go an hour south to get the truck. What's the point of a reservation system if the truck can't be picked up within a reasonable distance away. Also a Friday night change to make a Saturday morning pick up doesn't allow flexibility on changing times for hired movers, etc. as it was after business hours.Deon F.
Maybe more equipment at this location. Only had two trucks when I was there. Otherwise fast friendly service. A++Steven K.
Customer did not leave a comment.CORTNIE O.
There is no office on site, where the equipment is, so they need a sign there that tells where to find the guy in charge of handling the transaction, or a number to call.MEL G.
Customer did not leave a comment.jerald K.
you dropped the ball on my reservation,more then 3 hours out of my way, promised a discount and that connecting reservations would still be in place, DID NOT HAPPEN AT EVERY TURN YOU PROMISED TO MAKE IT BETTER AND IT GOT WORSE,,, I CALLED TO TALK AND WAS LIED TO. YOU MADE THIS MOVE REALLY HARD, HORRIBLE EXPERIENCE,THANKS FOR CALLING ME BACK LIKE I WAS TOLD YOU WOULD DOjimmie B.
Jack offsDavid D.
Customer did not leave a comment.Betty W.
Customer did not leave a comment.JOHN F.
Customer did not leave a comment.Kim H.
Customer did not leave a comment.Michael H.
Very accommodating and courteous to the customer.DULCE M.
Customer did not leave a comment.PAULA B.
Customer did not leave a comment.Meloney R.
Customer did not leave a comment.Duane C.
The truck had very small pieces of wood and wood dust, which I cleaned the walls and floor, my truck was rented under another name other than my own, I needed a larger truck instead of the truck I was directed to rent, I received harassing call to bring the truck back because of a problem that originated from there office and another employee, I brought the truck back the same day and was told I had the truck for two days and I was supposed to be charged for two days but was given a break, My card was charged the first day on the 19th then again on the 21st. I have never experienced anything like this....evernorman F.
My appointment was given away to another customer at 11 am. I was overcharged twice. The agent said that a reservation guarantee was to take effect after the truck return, only to be overcharged again causing my account to overdraft. Please fix this.NATHANIEL H.
Customer did not leave a comment.BIENVEIDO B.
Customer did not leave a comment.Ronald O.
Customer did not leave a comment.FRAZIER R.
Customer did not leave a comment.Zelda P.
This is not regarding your Speed E Mart store. I made a reservation for your Rainier Valley location over the phone and it shows on my Uhaul account as Speed E Mart in Steilacoom, WA for a date in August of 2015. Obviously this is wrong since it is 2017 and Rainier Valley is no where near Steilacoom. I called your Rainier Valley store to get my reservation figured out and she forwarded my call to "scheduling" because she couldn't figure it out. I also needed to see why my confirmation was not coming through to email and the person I spoke with was extremely rude and unhelpful. Saying to me that she doesn't have time to sit on the phone with me while I figure out my email is not acceptable. My email is not the problem. You obviously are having issues with your system and it would be great if your staff would learn how to be courteous and helpful. I spend a lot of money with you guys and this is just ridiculous. If I could give you zero stars I would. I still have no idea if my reservation is correct. I'm supposed to show up at your facility and hope that the moving truck is there because your scheduling department can't be bothered? This is really poor service.RON H.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.clive E.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Ebony M.
Customer did not leave a comment.David S.
Customer did not leave a comment.Nick D.
Customer did not leave a comment.Mario J.
Appliance dolly reserved was not available. item was removed from order.Donald H.
Customer did not leave a comment.Gail W.
Customer did not leave a comment.maracus J.
Had a uhaul for me the same day I called and it was very quick at the pickup.DAVID R.
Customer did not leave a comment.Rick R.
A big sign to locate the office would be really helpful. We went into the service station by mistake.Sherry A.
Customer did not leave a comment.Stephen L.
a few more options (van)BLAINE D D.
When I agreed to a larger truck because the size I needed was not available at this location, an increase in cost was not mentioned. The mileage was wrong too. I admit I neglected to check the mileage when I got in the truck as I was fuming about the additional cost. However, I did not drive anywhere 12/13 miles. At the most 6. I have used u-haul for personal and work purposes many times over 25 years and never had the lousy experience I had yesterdayBarbara C.
Customer did not leave a comment.hope I.
Customer did not leave a comment.Gwen A.