Customer did not leave a comment.
wayne butler
Customer Reviews for Spicer Brothers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work 👏
Eli RiveraReally wish that smokers could not smoke in the cabs of the trucks. The cab stunk and there was an empty Marlboro carton on the floorboard. But overall service from reservation to turn in is the smoothest for the big name companies.
kelly smithI had an after hours return, so no rating for this location or experience with anyone here at Spicer Brothers applies.
Shantelle WhiteDropped after hours. No staff interaction.
Jay RitzWhen I went to drop off the trailer, the location was closed. I unhitched/parked the trailer in a location that I have dropped off another uhaul vehicle in the past. Upon unhitching the vehicle, an older gentlemen pulled up in a car, did not identify himself and stated that I couldn’t park the trailer in the spot I dropped it off in. I told him that I have a bad back and if he would help me lift the trailer back onto the hitch, I would gladly move it. He said that he also had a bad back and that he wasn’t going to help me lift it and I would be charged a moving fee. I then told him that I could not lift the trailer on my own and if he wasn’t going to help me then the trailer had to stay there and I’ll just have to pay the moving fee. I went back to my vehicle to complete the return process on my phone and the gentlemen approached my vehicle being irate and yelling at me to get off his property. I told him I needed to take pictures of the trailer so I could complete the turn in process but he continued to be hostile so I moved off the property and called the police. The police officer showed up and I was escorted to take the pictures and complete the turn in process. I know this gentlemen doesn’t represent the company as whole but I would not recommend this location to anyone ever!!!!
Omar LugoThis is NOT a reflection on this location, however, if I can avoid it, I will never use Uhaul again! The STRESS your company caused me was ridiculous. THE CUSTOMER has to chase down the vehicle. That is BS and you know it. Additionally your fuel mileage estimates must have been made on an empty truck that only drove downhill! THIS EXPERIENCE HAS BEEN HORRIBLE!
John HowellTook an additional 20 min while I was trying to just turn in the truck and get back to Un packing my house. I was in a freeze on the way to Texas from Seattle so, I couldn’t travel as far as I needed to. I called uhaul the corporate or whomever answers the 1800 number and they extend me two days because it was a weekend and just to be helpful with no charge. She took really between 20 and 30 min calling someone else maybe a supervisor or someone because she was trying to charge me an additional 90 dollars. Even though, the rep a couple days earlier said it was taken care of. I did end up not having to pay the 90 dollars however, it was a good amount of time before she could get it all figured out. My suggestion would to be have customs service reps to put what they are doing exactly and why in the notes for the picking up and dropping off local shops can see.
NATHAN BOWERSVery professional and ensured to walk me thru the entire process
Albert BadillaExcellent customer service experience
James LermaThere were ants in the cab and it smelled like cigarettes
Carolyn WeathersPerson at pickup location for UHAUL truck, Spicer Brothers in Copperas Cove, TX, l was very kind and helpful.
John RebmanEverything was perfect.
Richard BellCustomer service was exceptional!! I really appreciated all the help I received from this location!!!
JENNIFER JENNINE LOPEZFriendly staff
WILLIE RICHMONDThe drop off location was fine.
Dianne MouwEasy to deal with
Jon CharlesNice folks, fast service.
Thomas SmithThe lady was nice and saved me a little money.
Stacey AdamsNone, staff was friendly and knowledgeable will go here for any future U-Haul needs.
Craig Tynern/a
Jeffrey MayMeh.
Jay RitzGreat and friendly service
Ryan BocockThis location was incredibly friendly and very efficient! Excellent location!
GRANT JerryMs Spicer was great
Roy AdamsThe location wasn’t open at 5:30 PM after getting off work to drop uhaul off
SHELLY WHEATThe staff at Spicer Brothers are phenomenal. Extra helpful in every which way of the word, I will gladly return next time I require Uhaul services.
filiberto fernandezThe customer service was outstanding. Best ever. Will recommend to all I know
Roy AdamsThere were ants in the uhaul. A lot of ants. Also uhaul customer service over the phone was horrible. I was lied to about pricing and ripped off and experimented rude customer service and people with no patients and acted like wht I was saying made no sense. Horrible overall service I know I wouldn’t use nor recommend uhaul when moving to anymore. Couldn’t get my business again Or recommendation.
Fatmia RobinsYour customer service is terrible. Phone wait over an hour, chat cuts you off, email not responsive. Double booked rental and cancelled wrong contract. Truck was fine, but the aggravation was uncalled for. Almost delayed a long booked rental from TX to SC. One person April in your organization knew what she was doing. Stayed overtime to work out problem on 9/1. Should make her CEO.
Peter OhlThe truck was dirty inside the cab and in the back. The air conditioner did not work in the truck! The engine had a knock in it. Slow to pick up speed and backfired.
Jacqueline WilsonWe dropped off the truck & keys during closed hours, that is the reason I can not judge the personnel. I felt ok dropping it off. My parents have done business with them, so I was not worried.
Patti McKinnonNothing. They are excellent representatives of UHaul.
Samuel TrattNothing
Carol EastersThe staff was very friendly and helpful. :-)
SHONDA SANTINI GRAVESRenting was smooth with no problems.
robert mcmichaelThere were ants all over the cab and back. It was a horrible infestation that delayed our loading.
Cody ShewTwice I ordered equipment to be picked up in Lampasas, TX when getting their they told me I have to go Copperas Cove 20 miles out of my way.
Michael BrayI rent 4 Trailers a year from UHAUL and they are the best UHAUL in the Copperas Cove TX area. Thanks
James BushLights did not work on trailer
Walter PowellStaff was friendly and courteous.
KURT STELLERinclude an alternate contact phone number and directions to the drop of location. I was lost.
JO ANNE REZNYEverything went so quickly & smoothly. The people at Spicers were very professional & friendly!
LISA CABRERAVery friendly and helpful staff.
THOMAS KENNYI reserved the car trailer in Lampasas, TX but when I got there they did not have the trailer I reserved. So they had to find another location which back tracked me 20 miles from where I was headed. You should not be able to reserve a U-Haul if it is not at the location. This location was the second location which did a very good job.
james hopper