Excellent customer service experienceJames L.
Customer Reviews for Spicer Brothers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Miguel M.
Customer did not leave a comment.MARIAH G.
There were ants in the cab and it smelled like cigarettesCarolyn W.
Person at pickup location for UHAUL truck, Spicer Brothers in Copperas Cove, TX, l was very kind and helpful.John R.
Customer did not leave a comment.Zachary C.
Customer did not leave a comment.CHARLES S.
Everything was perfect.Richard B.
Customer did not leave a comment.Victoria C.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Nathan W.
Customer service was exceptional!! I really appreciated all the help I received from this location!!!JENNIFER JENNINE L.
Friendly staffWILLIE R.
The drop off location was fine.Dianne M.
Easy to deal withJon C.
Customer did not leave a comment.Austin P.
Customer did not leave a comment.Aretha W.
Nice folks, fast service.Thomas S.
Customer did not leave a comment.DONALD DAVID D.
Customer did not leave a comment.TONYA G.
The lady was nice and saved me a little money.Stacey A.
Customer did not leave a comment.Stacey A.
Customer did not leave a comment.MAX S.
None, staff was friendly and knowledgeable will go here for any future U-Haul needs.Craig T.
Customer did not leave a comment.faithann H.
Customer did not leave a comment.Alan B.
Customer did not leave a comment.Johnae J.
Customer did not leave a comment.Kathy D.
Great and friendly serviceRyan B.
Customer did not leave a comment.Leah J.
This location was incredibly friendly and very efficient! Excellent location!GRANT J.
Ms Spicer was greatRoy A.
Customer did not leave a comment.CHARLES L.
Customer did not leave a comment.Jerry M.
The location wasn't open at 5:30 PM after getting off work to drop uhaul offSHELLY W.
The staff at Spicer Brothers are phenomenal. Extra helpful in every which way of the word, I will gladly return next time I require Uhaul services.filiberto F.
The customer service was outstanding. Best ever. Will recommend to all I knowRoy A.
There were ants in the uhaul. A lot of ants. Also uhaul customer service over the phone was horrible. I was lied to about pricing and ripped off and experimented rude customer service and people with no patients and acted like wht I was saying made no sense. Horrible overall service I know I wouldn't use nor recommend uhaul when moving to anymore. Couldn't get my business again Or recommendation.Fatmia R.
Customer did not leave a comment.Angel J.
Your customer service is terrible. Phone wait over an hour, chat cuts you off, email not responsive. Double booked rental and cancelled wrong contract. Truck was fine, but the aggravation was uncalled for. Almost delayed a long booked rental from TX to SC. One person April in your organization knew what she was doing. Stayed overtime to work out problem on 9/1. Should make her CEO.Peter O.
The truck was dirty inside the cab and in the back. The air conditioner did not work in the truck! The engine had a knock in it. Slow to pick up speed and backfired.Jacqueline W.
Customer did not leave a comment.Linda J.
We dropped off the truck & keys during closed hours, that is the reason I can not judge the personnel. I felt ok dropping it off. My parents have done business with them, so I was not worried.Patti M.
Nothing. They are excellent representatives of UHaul.Samuel T.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.Jeffery D.
Customer did not leave a comment.Jasmine C.
Customer did not leave a comment.Terrel R.
Customer did not leave a comment.Miles N.
Customer did not leave a comment.Marcus M.
The staff was very friendly and helpful. :-)SHONDA S.
Customer did not leave a comment.John O.
Customer did not leave a comment.Lonnie J.
Customer did not leave a comment.Kimberly B.
Customer did not leave a comment.Lapernee K.
Customer did not leave a comment.Lisa R.
Customer did not leave a comment.KATHLEEN W.
Renting was smooth with no problems.robert M.
Customer did not leave a comment.Sylethia F.
There were ants all over the cab and back. It was a horrible infestation that delayed our loading.Cody S.
Customer did not leave a comment.JIM T.
Customer did not leave a comment.Donnell G.
Customer did not leave a comment.David T.
Twice I ordered equipment to be picked up in Lampasas, TX when getting their they told me I have to go Copperas Cove 20 miles out of my way.Michael B.
I rent 4 Trailers a year from UHAUL and they are the best UHAUL in the Copperas Cove TX area. ThanksJames B.
Customer did not leave a comment.JOE D.
Customer did not leave a comment.Kevin G.
Customer did not leave a comment.leon J.
Lights did not work on trailerWalter P.
Customer did not leave a comment.Belinda D.
Customer did not leave a comment.James A. B.
Customer did not leave a comment.Tim L.
Customer did not leave a comment.PAUL D.
Staff was friendly and courteous.KURT S.
include an alternate contact phone number and directions to the drop of location. I was lost.JO ANNE R.
Everything went so quickly & smoothly. The people at Spicers were very professional & friendly!LISA C.
Very friendly and helpful staff.THOMAS K.
I reserved the car trailer in Lampasas, TX but when I got there they did not have the trailer I reserved. So they had to find another location which back tracked me 20 miles from where I was headed. You should not be able to reserve a U-Haul if it is not at the location. This location was the second location which did a very good job.james H.
Customer did not leave a comment.COLBY A.
Snow got into the trailer & my dresser has water damage now.LYNDA C.
My drop off was much easier and quicker than I expected. She showed me where to drop the dolly and was out again quickly to assist and to let me know she had processed my return and sent it to my e-mail. She asked about the dolly and if I was satisfied to which I replied very much. A very good experience.ROGER G.
Customer did not leave a comment.SANDRA H.
Customer did not leave a comment.Carl G.
Customer did not leave a comment.CAROL G.
Customer did not leave a comment.KYLE S.
Customer did not leave a comment.JOSEPH G.
Tera's gr8....BRUCE B.
The co-owner was a doll..id marry her in a heartbeat.BRUCE B.
Customer did not leave a comment.NATALLIA P.
dont say u not taking money out the card til they return truck. they took money out my card more than they said they would and then charge me for 2 days wen i only had it overnight. they owe me money!ana H.
Nothing to improve. You guys provide the best service and customer care. Thank you all and happy holidays. Hector Gonzalez My Dj Sound & Lights (Dj Rico)Hector G.
I have rented many times in the past. I was able to get in and out of there quickly which I really appreciated since it was my lunch hour.Angela M.
Customer did not leave a comment.JOHN T.
When we walked in the person was on her cell phone texting. It took her several minutes to put the phone down to deal with us. She also seemed very annoyed with having o deal with us. When going through the process, she did not get s the blankets or dolly that we reserved. I had to ask for them, which caused her to have to redo the paperwork. The process took about 30 minutes and the person was rude through the whole process.CAROL W.
Customer did not leave a comment.CHARLES S.
Not send me to another location when I have made a reservation at a location near me.WAYNE S.