Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was greeted rudely. The man was very gruff and aggressive towards me. He said he did not have room for my trailer and that I could not leave it here. He asked me where I lived. I stated this was where I had chosen to leave the trailer on the online rental agreement. I was finally able to leave the trailer but the experience was terrible.
The truck was very dirty in the back box area. The gentlemen that runs the haul is a very friendly person so I rated the location above average.
Customer service was very poor. Location was a convenience store. Uhaul rep repeatedly stopped to help other customers. Rep didn't show which trailer I was to rent. Rep didn't check my vehicle nor help attach the rented trailer. Far too many pieces of equipment on hand for that size of a parking lot. Overall experience was dreadful.
Friendliest manager ever
Have friendlier and helpful staff.
This facility does not carry boxes. This is essential when moving. I was very disappointed because when booking with uhual that was something I requested. This caused me to have to rush around the day of moving and get boxes.
This is a small location with no room to accommodate my trailer
I believe the reason someone reserve's a week in advance is so that the equipment we need will be readily accessible and available I had to cancel a portion of my items due to the fact that the trailer was changed to a smaller one without my authorization Thank you
very difficult to find this location as it is labeled with fudge signs and it a convenience store, poor effort
The people could have been friendlier... every time I called the lady was rude. When we arrived the lady at the front counter was rude. The man that eventually helped us was accommodating. All in all in-spite of the lack of friendliness, the process was pretty smooth and I appreciated that.
They made it extremely easy to check out and return the equipment .. will definitely use again ...
Very happy with the service provided by Spring Branch Store U-Haul. Professional and courteous.
The owner was very helpful. My reservation was sent to the wrong location and he personally took the time to call Uhaul and get my reservation transferred to his location saving me valuable time.
Very friendly was in, out and on the road in a timely manner
All was Great and very easy to pick up and drop offðŸ‘ðŸ»
Easy out and easy in
Truck was blocked in to start. Some guy came outside said online doesn't work. I told him it let me sign out out everything. He said payments didn't work. I told him it just took my payment. He claimed they weren't 24/7 check out I told him it showed they were. This was 930am by the way. I go to leave and comes out hands me two sets of keys and tells me I need to move the trucks to get mine. Then he disappeared. Never saw him again. The odometer was about 10 miles off from what online checkout showed. I tried submitting pic and website said error. I tried to find that man again. But again nobody wants to be found. So I just left, when I was finished with the truck. I just parked and walked around looking for a key drop off after five minutes finally found one and had to return both sets of keys from when he originally told me I had to move the trucks. Never using uhual again
I returned it half day early, I was asked for me to just leave it.. there was no one there to check it in.
The website allowed me to make a last minute reservation, but was informed that normally need 24 hours advance notice for truck reservation. The truck was ready when I showed up though. The gentleman I worked with seemed inconvenienced by my last minute reservation. Apparently he's not interested in having business. The truck was ready, maintained and available within 1 hour of booking. However, there were at least three other locations I could have used that could have accommodated my last minute reservation. I don't expect much, but I do expect the proprietor of a business to be appreciative of the business. I will not recommend this location for sure, and will definitely look elsewhere for my moving needs in the future.
Not the locations fault, but the truck suspension was horrible, it felt like the truck had square tires for 3 hours! Brakes squeaked every time you stopped. The locations were great, the equipment was subpar.
In the beginning I was nervous about not having the reservation on time. All I did was call the day before to confirm my reservation and I had no headaches after that. GREAT on gas too. Thank you Spring Branch Uhaul.
The Spring Branch Store was prepared with my rental. They had the equipment ready to go. Unfortunately, U-haul corporate was exceptionally unhelpful. There was a duplicate reservation in the system and they canceled the one I had already paid for. Then they wanted me to pay again for a new reservation, and call a different number for a refund on the canceled one. That was obviously a non starter. It finally got worked out, after an encounter with a rude customer service supervisor. Again, the Spring Branch Store was ready. U-haul corporate is a mess.
great experience, quick and easy
The gentleman (owner) I worked with was great. He explained everything to me and made sure I had every we needed for the move. When I pulled back in, he mysteriously appeared at the truck to welcome me back in and made sure I was happy. Excellent customer service skills. Will shout out to everyone I know needed a rental to go see him.
easy process
need better signage
I was never told about mileage constraints thus resulting in huge extra costs. I did keep extra days, but the mileage was way more then expected or given information about. I am very disappointed and will not use Uhaul again
The site manager went out of his way to accommodate the trailer drop off though he was low on available space. Will use this facility again due to his willingness to go the extra mile.
The cab smelled like cigarette smoke????
Best UHAUL location in Spring Branch / Bulverde area.
We had ordered our 15" truck online to pickup at Canyon Lake Motors which is right down the street from the house we were moving from. Then we received a phone call saying they didn't have a 15" truck and could we possibly pick it up in Spring Branch. She apologized for the inconvenience and gave us a discount on our mileage and 30 free miles. We agreed and picked the truck up in Spring Branch; however, when we got there we were informed that their 15 footer was down and offer us a 20 footer for the same price. We accepted it and it took almost an hour before we could get in the truck and leave to start our move. The gentleman checking us in had computer issues and needed assistance from another UHaul to get us checked out and our rental complete. He was a very nice, understanding, apologetic man and totally understood our frustrations. We have used UHaul in the past and never had a bad experience. We do realize that somethings our out of our hands when Murphy's Law kicks in. That day was definitely and a day where Murphy's Law came into play with all of us.This experience won't deter us from selecting UHaul when we require a rental truck in the future.
We had to exchange a furniture dolly because it had a broken wheel, but when we returned it they upgraded us to an appliance dolly. We were happy with that.
Close to home with fast, friendly service!!
My experience with this location was very satisfactory. Equipment was clean and serviceable and I certainly use them again.
Gentleman. At the counter was very helpful and accommodating. Helped me change to a different truck after I reconsidered. Thanks for all the help!
Customer service was excellent
Location was small and hard to get to. Being in a convenience store was weird too
None that I can think of service was good
Best Uhual dealer out here! Two years ago I had a terrible experience with Uhual and the dealers in Bulverde and spring branch. Long story short I drove around for hours trying to find a place to drop the truck and everyone I met was rude and Uhual was confused. However, Jim made it easy, I would rent from Jim again even if it wanst Uhual! Thanks Jim!Nate
Agent was very accommodating and friendly and came out to meet us which made for a very easy Sunday return. I would definitely recommend this location.
Best U-Haul Location in Bulverde / Spring Branch area.
No improvement needed. Guy was super friendly, helpful and very accommodating. Made it really easy to deal with. I have been using u-haul for years but this was the best experience yet!
Jim is always very helpful. I enjoy dealing with people who are eager to please their customers!!
It took a bit to figure out how to get someone to unhook me since there is no one around (no building-it's just a parking lot behind a convenience store) and the uhaul service is not handled by the convenience store. But its convenient to my home.
A person has a lot full of Trucks and said I would be there around 10. The clerk chastized my tardiness despite the lot is full of trucks. People are tardy from time to time.
