Customer Reviews for Spring Branch Store
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Spring Branch Store
Micheal W. on
Close to home with fast, friendly service!!
BOB M. on
My experience with this location was very satisfactory. Equipment was clean and serviceable and I certainly use them again.
Trevor D. on
Gentleman. At the counter was very helpful and accommodating. Helped me change to a different truck after I reconsidered. Thanks for all the help!
Glen T. on
Customer service was excellent
BRAD M. on
Location was small and hard to get to. Being in a convenience store was weird too
Thomas C. on
None that I can think of service was good
Nate F. on
Best Uhual dealer out here! Two years ago I had a terrible experience with Uhual and the dealers in Bulverde and spring branch. Long story short I drove around for hours trying to find a place to drop the truck and everyone I met was rude and Uhual was confused. However, Jim made it easy, I would rent from Jim again even if it wanst Uhual! Thanks Jim!Nate
Kenneth B. on
Agent was very accommodating and friendly and came out to meet us which made for a very easy Sunday return. I would definitely recommend this location.
Lance A. on
Best U-Haul Location in Bulverde / Spring Branch area.
WALT A. on
No improvement needed. Guy was super friendly, helpful and very accommodating. Made it really easy to deal with. I have been using u-haul for years but this was the best experience yet!
Karen T. on
Jim is always very helpful. I enjoy dealing with people who are eager to please their customers!!
BILL W. on
It took a bit to figure out how to get someone to unhook me since there is no one around (no building-it's just a parking lot behind a convenience store) and the uhaul service is not handled by the convenience store. But its convenient to my home.
Mike C. on
A person has a lot full of Trucks and said I would be there around 10. The clerk chastized my tardiness despite the lot is full of trucks. People are tardy from time to time.
jerry p. on
The customer service and location were fine the issue is with the equipment
Karen T. on
Jim at Spring Branch Store is always very courteous and professional when I've rented from him. I'd recommend that location, and Jim, to anyone in the area!
Marsha C. on
The man at Spring Branch Store was very helpful!!!!!
Cathy S. on
U-haul needs to create an expedited form for these small businesses where the internet is slow and unreliable. The process of checking out took a lot longer than normal due to waiting for the computer to move thru the paperwork.
Patrick S. on
Staff had an attitude about me dropping off vehicle trailer until he realized that I was on phone with uHaul
Matthew M. on
Nothing could improve! Jim was very great renting from and returning to. I will always rent at this location.
dale s. on
The representative at the Spring Branch store was very professional, courteous, and quick delivery. He took the time to show me options that were on the truck, and explained everything to me and answered all my questions. Very professional will do business with that person again
jerry c. on
No problems.
Jacob K. on
They charged me additional money for cleaning! I hauled brand new kitchen cabinets wrapped in uhaul blankets. There was absolutely no dirt, no debris, no trash or anything else in it when I dropped it off!!!
TIM P. on
Increased signage. I noticed the U-Haul equipment next door and thought that was the location.
Scott M. on
great service
Patrick F. on
Easy to check truck out/in. Gas station conveniently located at same facility to fill up when returning. Great location if you're in the Spring Branch area and don't want to waste mileage driving all the way to Bulverde or Blanco.
Rene G. on
He went above the call of great customer support. Even though he did not have room for my tow dolly ,he made room so that I would not have to travel so many miles away since my home was right around the corner. Very thoughtful. I recommend this place to anyone.
Rodney Z. on
Jim at Spring Branch Store went above and beyond the call of duty to ensure an easy check in for us after a long, hard day of moving. He even made sure the charge for the dolly (we did not take) was removed and that we were not overcharged for our mileage.
John T. on
Very helpful
Shelly s. on
Thank you so much for your help!! Nothing like last-minute! And, y'all made the process very easy...;-)
Elizabeth B. on
This was the 2nd rental of a trailer for the day for a move. Because this location was inside a convenience store there was only 1 person working the entire store on a Sunday morning. Had to wait several times while customers who were purchasing store items got service before me even though I was there 1st. Also, since only 1 employee, had to locate trailer on other lot and hook up by myself.
Raylene M. on
He went above and beyond even helping us put our hitch on as well as the dolly.We really appreciated it.
Rizwan h. on
great
Rizwan h. on
great
Stanton M. on
Jim is both professional and very customer service oriented!
Mary J. on
The man didn't really need another trailer at his location, but he took mine anyway. I really appreciated that he did.
Scott C. on
Easy, friendly, helpful people. In and out with no issues, Thanks !
Nelson H. on
This was a bad experience. I was contacted by uhaul that I could pick up the rental truck early at no charge. I agreed to pick the truck up early and went to the pickup location. At that time I was told it would not be ready until then following day. The next day, I returned to the pickup location. I was then told the 24 moving blankets that I requested when reserving the truck were not available. Additionally the truck only had a quarter tank of gas so I had to fill it up before I even started the trip. Lastly, I rented the truck for 2 days and was told nothing about any cost for additional mileage. I drove straight to the location listed in the reservation and then straight to the drop off location also listed in the reservation. This was the closest option. For this I was charged an additional mileage fee of $5.00. Lastly, the charge was higher than the price originally quoted when making the online reservation.
Gary N. on
Informed attendant when I turned in my U-Haul that the A/C went out on me from Mathis, TX to turn in location in Spring Branch during the drive back from Port Aransas, TX (also during the hottest time of the day after loading the truck all day) and he simple said thanks I'll have to check on it to see what was wrong. Said nothing about trying to get me a small discount or anything. Just thanks for driving in 88 degree weather for almost 3 hours. Not very good customer service. Everything else about my experience was great truck drove great, was very clean and all prior damage was marked on the truck with an x, saved time during check out.
Todd M. on
No one came out to accept the truck Just had to drop off the truck in the back
William D. on
the pick-up was just fine ,nice guy. the drop off ( same place )was one for the books,different guy who tells me his lot was full and could i take it to another location.I am a nice guy,so i take it to the next location and am told they don't want it either,but agree to take if I do some fancy backing with it,after the unit is unhooked I am informed that since I did not return it to the pick-up location that my rate went from $ 138 to $ 270.This after I do the first guy a big favor , i sit and wait 25 mins for phone conversations and then computer work that is not working too well.NO GOOD DEED GOES UNPUNISHED! Oh and by the way I never used the trailer because the ramps were wider than my ancient 1948 Jeep. The drop off guy corrected the problem so he is a nice guy.
Aleta M. on
Great servuce
Gregory G. on
Employee told me he couldn’t help me unhitch the 6 X 12 because he had to tend the C store counter. I had to disconnect and unhitch the trailer myself. I am 67.
Robert H. on
Excellent service and well maintained equipment!
Darren P. on
Attendant was very courteous.
RON N. on
I had to disconnect the trailer by myself am 70 years old . Your luck I didn’t hurt myself
Troy E. on
Being ran out of a convenience store, the location is very busy and only 1 employee working in the morning. employee was helpful with information, but couldn't leave counter. had to park and unhook trailer myself.
Gregory G. on
Go into C store and ask for help. They will direct you where to drop. I was trying to return trailer to Valvoline next door, a bit confusing.
Chris D. on
Would be nice if they gave more detail online about which building of the 4 buildings on that property is the one to go to to turn in the truck, or, a sign that says U-Haul Rentals/Returns Here !
George H. on
I had ordered a queen mattress cover to protect it during transport, but it was not available. I request a refund of the cost for that. Thanks and regards, George Hurt (gehurt6205@gmail.com)