The gentleman renting trucks at this location was awesome to deal with throughout the process. Awesome customer service.
Kenneth H
Customer Reviews for Spring Branch Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you
JOSEPH SGreat service from a friendly and knowledgeable owner. We were not pleased with the owner at the UHAUL on Hwy 306 at Potters Creek. We spoke to him about a 26ft. truck and he said to show up the next morning, no need to rent online. Next morning, we arrived and were told by an associate that he was closed for the whole day. It really put us back and we will not forget this...
NICHOLAS GAsk for Jim at this location excellent customer service.
JAMES AEasy process and excellent service.
FRANK CGood experience!
MELISSA MThese guys were great
BRIAN BThe parking brake wasn't set as the instructions say to do. Also, I couldn't upload pictures of the truck using the link provided. There were no furniture pads to rent and looks like nothing else as the location is a convenience store. I don't do recommendations as I am not in sales.
LEE EVery quick with getting rental in and out. Very helpful.
GLENN MThis store location had absolutely no clue what they were doing. When I went to pick up the truck, they told me they needed a $200 deposit for me to get the truck. I had the full payment for the rental. And they told me they wouldn’t accept it without the deposit! Eventually they said I didn’t have to pay the deposit, then gave me a hard time over using my chime or cashapp card. I couldn’t believe it. It took over two hours just to pick up the truck. I want my money back or a partial refund for the issues at pickup.
JOHNATHON SJim was outstanding and really about great customer service. Overall very pleased with my U-Haul experience!!!!!
MICHAEL MI reserved a trailer on-line for return next day. My schedule changed and I needed to rent one-way. I called Jim to see if a problem. He said we will adjust when you come to pick-up. Jim attempted to call me the next day to tell me he could only do rouud-trip with that trailer, but did not leave a message. When I came in to pick-up, he informed me about the trailer, forcing me to rent a more expensive trailer that I did not need. I asked him why he did not leave a phone message and he told me he does not leave messages. I told him that was unprofessional and a poor way to conduct business.
KENNETH MRandomly would disengage from drive…while driving. Quite a fight to lock the shifter into reverse and drive. One time it popped out of drive on a steep incline crossing into the Green Mountains and refused to go into drive. Had to change lanes on a mountain pass to get to the emergency lane with the transmission in neutral. I don’t blame the location for this, it is one trip equipment but I would expect a thorough review of the equipment prior to putting it on a 2400 mile trek.
JOSHUA GLet customers know to go in front door and not back door where all U-Haul trucks and equipment are. Maybe put a sign directing customers to front door
ESTHER GNo issues
MICHAEL BNo information, no indication where to drop, no signs for who or where to make inquiry. Absolutely no help except the person behind the register(eventually found) who did not ID as having any UHAUL affiliation said to just drop it outside. No assistance or help. I would say this is only useful as a drop off point AT BEST.
RICHARD PAs always Jim is the bomb!!!! I didn’t have a hitch pin for my receiver hitch to hook up the rental trailer. Jim went out of his way and lend me one from his own. Since I’ve been renting trailers from him he has always been helpful and has exemplified great customer service. As always thank you Jim!!!!
JOHNNY RNothing wrong with drop off just horrible experience all the way around.
jason aWash front windshield
Michael PBoth received and delivered staff excellent
William WU-Haul on-line reservation system was a pleasant surprise! Very easy to use and changing pick up day and time worked well. No problems with the rental location. I support small businesses whenever I can.
WILLIAM JTruck was in very good condition. The area manager was onsite because I had to change pickup locations when the truck at the original location got stuck in the mud. The area manager resolved my issue with the original rental location, but I was still delayed several hours.
Russell PEverything was ok
Dennis BNo signage to show which of the 10+ storefronts on the property is the U-haul store. “Jim” was grumpy and crotchety to deal with and made it clear that I was interrupting his day by having to help me complete my contract since I couldn’t do it all on the app this time. Never again will we rent from this place! I’m not just a one time renter, I’ve had 4+ rentals the past month alone.
Adam BDid not have any 10’ trucks, so I rented a 15’ truck. Have some 10’ trucks in the local area.
James BNo signs at all
Jeff RChange location to a cleaner one!! Maintain ur vehicles!! This rental was not worth the money we paid for & had to fill up with gas because it was way past empty!!
ISRAEL DBe patient, staff are also running the store. Helpful though and friendly. Phone rolls over to fax and is not answered.
Todd HGreat service and convenient location, Over 85 years of service.
Walter HHard to find office since hidden in a gas station with no signs - also when I booked the trip online it said 80 miles then when I got there it changed to 62 so I got charged extra since I needed the 80 very dissatisfied
Paul MFelt a bit awkward picking up the dollys I rented from the rear of a convenience store.
Trevor SThe gentleman who helped me at this location was a sarcastic prick. Wouldn’t answer the questions I had and wanted to give me sarcastic answers over the phone and in person. When I did arrive, he scoffed and continued to walk to the soda fountain and fill up his drink, then walked back very slowly to help me. Acted very inconvenienced by my business. Would not recommend if this employee is working.
Caleb MNo problems at all.
Frank SKeep on doing the same. The guy who I met was very helpful. No problems.
thomas bNothing, outstanding service!!
Richard HThey charged me $246. The guy didn’t come out to inspect it but I get it he was the only one there. I asked if I needed to do anything since they were not expecting the drop. He said no that he’d just check it in. I didn’t get a phone call or anything to explain the charge. Called 4 times. No one picked up. So I have to try to call again tomorrow to ask what that charge is for or go up there and figure it out. The trailer was not damaged in my possession. So it has just caused stress that could have been avoided with an initial phone call and would probably already been explained and resolved.
Abigail PIt's pretty straight forward and easy to reserve and pick up and return. Thank you
Barbara THad the old style hitch and was warned that it could malfunction and come off the ball even after tightened. Lights occasionally worked
William MVery helpful and made it easy. Trailer had a ramp making it easy to use.
Michael GThe drop off location was inside a convienece store as was not expecting that.
Richard DNothing was very easy and the gentleman that helps me was very nice.
Robin BDitto from above
EARL BNever again
Bob RN/A
Carolina PIt was even hard to find the front door. Our first stop lead us to another drop-off point. We received no assistance unhooking the trailer from our vehicle. We even had to pick a spot to drop it off! This end-of-journey return store was the opposite of the pick-up store.
ROBERT HUhaul was not ready. He lied by saying that the Uhaul was not ready because it was not in the database. His quote "It magically disappeared for 5 minutes". Mr. Crumugen would not give me clear next steps and made it clear I WAS AN INCONVIENCE, NOT A CUSTOMER! All the delays on their end would be acceptable if they would just own it and be polite.
Jeff MThe truck came with nearly bald tires, broken windshield wipers, a windshield that leaked with the rain, brakes that hardly worked with a foot through the floor board to work, and we drove this uhaul 2000 miles across the country. I would safely say that this truck was not inspected prior to administration to myself and most of these things would have only been noticed if the truck was operated prior to renting it out, not at visual inspection. I hope that uhaul does not continuously treat their customers like this. Operating with your customers as the last thought will become a huge issue for uhual in future endeavors.
KELSI OI've rented several times from this location and the process is always very smooth and clean!
Frank S