Customer Reviews for Spring Grove Self Storage
(U-Haul Neighborhood Dealer)

384 reviews

4861 Spring Grove Ave   Cincinnati, OH 45232

(513) 815-4666

Office Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(513) 815-4666

4861 Spring Grove Ave
Cincinnati, OH 45232

Services at this Location:

Office Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BENJAMIN C 
Rating:
3.0

Customer did not leave a comment.

BYRON C 
Rating:
5.0

The only issue with the truck was that it hadn’t been swept out. The truck bed was dirty. Other than that, I approve.

Orlando B 
Rating:
5.0

Customer did not leave a comment.

NOELLE J 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

Great services, great customer service skills, and very professional. Smooth and easy process.

ANTIONETTE G 
Rating:
1.0

Extra charges

Janiya C 
Rating:
5.0

Customer did not leave a comment.

TERRY J 
Rating:
4.0

Customer did not leave a comment.

JASON H 
Rating:
3.0

Customer did not leave a comment.

CLARESSA C 
Rating:
5.0

Nothing! Great Staff

CAMILLA K 
Rating:
3.0

Customer did not leave a comment.

SHARON I 
Rating:
5.0

Customer did not leave a comment.

MAHMOUD F 
Rating:
4.0

Customer did not leave a comment.

RIONA K 
Rating:
5.0

Customer did not leave a comment.

Ryan H 
Rating:
5.0

Customer did not leave a comment.

Kimberly G 
Rating:
5.0

Great service!! The clerk was nice, friendly and helpful. Excellent experience!

KRISTINE G 
Rating:
5.0

Customer did not leave a comment.

Timothy F 
Rating:
4.0

Multiple sales representatives for busy times.

Maxwell T 
Rating:
2.0

Van was relatively clean but was very smelly. Seems like someone smoked in it recently. Customer service was fine but a bit forced, we kept being directed to the App. Almost like the person wanted to interact as little as possible.

ERIN E 
Rating:
3.0

They were very helpful when I dropped off the truck .

Sheri M 
Rating:
5.0

I found the whole experience to be one of the easiest and smoothest transactions of renting a vehicle that I have had. There was nothing about it that was negative. I wish everything company would run this way.

Jonathan P 
Rating:
3.0

Colten was very kind and helpful. You could tell he was newer and not as knowledge as you would have hoped. We tried to pick up our moving blanket the night before and sent over 30 minutes there. We weren’t able to pick up any blankets. The pricing on my app and his system were different. (Mine was $10/dozen and his was showing $20/dozen). The truck was fine but it hadn’t been swept when we picked it up.

Kim S 
Rating:
5.0

Customer did not leave a comment.

Gyanesh T 
Rating:
3.0

no one was there. it was a sunday.

GPat P 
Rating:
5.0

Customer did not leave a comment.

Artamus P 
Rating:
5.0

Brenda was so nice. She made our rental experience easy. She was very efficient, helpful and understanding. We give her a 5 star rating.

Gregg W 
Rating:
5.0

Customer did not leave a comment.

Rhonda H 
Rating:
5.0

Customer did not leave a comment.

Kelly B 
Rating:
5.0

Convenient that you only let customers rate the particular location rather than the overall rental experience. The Uhaul app is useless garbage. This is my second time being stranded for 20+ minutes (well over an hour the first time) while trying to use the worthless app to check out with a rental. Then when I finally went inside to check it out, the woman said its not even possible to do app checkins during business hours in the first place... The app can't find location, can't scan your drivers license, can't complete the registration, etc.

Scott D 
Rating:
5.0

Customer did not leave a comment.

Kristen S 
Rating:
5.0

Customer did not leave a comment.

Patrick Q 
Rating:
5.0

No complaints.

JAMES A 
Rating:
5.0

Customer did not leave a comment.

Douglas S 
Rating:
5.0

The place was closed when I returned the truck and the return process was very difficult.

Rodney S 
Rating:
2.0

Location was unorganized, the van was supposed to have been involved in some police accident or something and the location charged me insurance after I had registered the van using my own insurance.

Brandon D 
Rating:
5.0

Brenda (last name McFadden, I think) was amiable, attentive, and very helpful. The late-night drop-off process was easy thanks to the detailed instructions on the smartphone app.

HOWARD H 
Rating:
5.0

Customer did not leave a comment.

Constance D 
Rating:
4.0

Customer did not leave a comment.

Steve E 
Rating:
5.0

Customer did not leave a comment.

Oscar J 
Rating:
5.0

The online pickup and return process was pretty easy to do. This allowed me to pickup and return the truck when the location was not open. Thank you.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Sarah S 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Customer did not leave a comment.

ALEXIS E 
Rating:
5.0

Customer did not leave a comment.

Nathan R 
Rating:
4.0

Customer did not leave a comment.

roger f 
Rating:
5.0

Customer did not leave a comment.

Shawna D 
Rating:
5.0

Fast and reliable.

Dustin W 
Rating:
5.0

Excellent service and management. Checked out on time & back in on time. Clean truck, dollies available. Thank you!

GAIL J 
Rating:
1.0

they're lier's

iris A 
Rating:
4.0

Everything was OK except the smell I fixed that me and who ever else rent it but other than that was excellent

DAVID S 
Rating:
1.0

Personnel needs to be more more aware of their fleet availability. Dropped off borrowed truck at this location after ~4 hours of use on the same day. This was done in one of the few parking spots and was only the 3rd truck in lot. They didn’t sign it in until 2 days later thus charging me an extra $60 for their negligence. Called to fix situation and continued to get the run around.

JOSHUA B 
Rating:
5.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

The lady at the pickup location was very friendly, patient and informative. Thanks.

Rabin S 
Rating:
5.0

Customer did not leave a comment.

Corey W 
Rating:
5.0

Customer did not leave a comment.

Kathleen B 
Rating:
5.0

Customer did not leave a comment.

Michelle D 
Rating:
5.0

Nothing! You ladies are professional but personal. Attended to all my needs and I really appreciate you and your service.

Dyane T 
Rating:
5.0

Customer did not leave a comment.

Stephen E 
Rating:
5.0

Customer did not leave a comment.

Ginger B 
Rating:
2.0

The location was closed with no notice at all just a hand written sign on the door

Peter M 
Rating:
1.0

I had a horrible experience I was not read my contract I was just giving keys and there was no Communication and I asked a lot of questions and the person who handled me didn't know U-Haul policy and your rules your contract none of these things were explain to me my credit card was charged without my knowledge multiple times I had to lock my card because U-Haul was charging my card random prices. I will never do business at the location that made my reservation and at the location that I picked my reservation up neither one of the locations explain to me anything and they just did what they wanted to do instead of asking and making sure that their customer was satisfied I understood everything but the same as if you guys hire people who don't know anything about your company and take it a pond their self to do as they feel.

Lydaca B 
Rating:
5.0

The assistant was very helpful

MARIAN L 
Rating:
4.0

Customer did not leave a comment.

Hamid H 
Rating:
5.0

I came in with my mother and we had no idea what we needed. There was a man and a woman working in the store and they were so friendly and informative. They physics showed us the unit we needed based on us telling them the items we had. I would definitely recommend this specific location. They were awesome!

Gabrielle A 
Rating:
5.0

Customer did not leave a comment.

Tenika G 
Rating:
3.0

Customer did not leave a comment.

Steve E 
Rating:
5.0

Customer did not leave a comment.

Bjorn K 
Rating:
5.0

Customer did not leave a comment.

gwendolyn b 
Rating:
5.0

Easy to reserve, pick up and drop off rental. Read instructions and it will go smoothly.

Jordan A 
Rating:
5.0

You guys are the best

Natalie P 
Rating:
5.0

All the reps were super friendly and helped me get into a truck quickly. 10/10 would recommend this location to any of my friends/family!

Jacob C 
Rating:
4.0

The uhaul had a broken passenger mirror, so driving was impossible, then there was no heat in my vehicle, we got a. Ice storm, this was.a nightmare

Martha R 
Rating:
5.0

Customer did not leave a comment.

josetta l 
Rating:
4.0

Customer did not leave a comment.

Rosalind G 
Rating:
5.0

Great stuff

Andrew S 
Rating:
3.0

I took pictures before I left the property and when I returned. I put the gas back and even have a receipt. But they still took money from my account for gas. I don't appreciate it and want my money back!!!

lawrence w 
Rating:
5.0

I recommend it to a man on October 8 2022 I like the location it easly to find and very good customer service I was very satisfied

Geraldine M 
Rating:
5.0

Fits the head lights on the truck 🚛 I rented

Muncie Y 
Rating:
3.0

The truck was easy to pick up even during after hours. I don't actually think the previous users swept out the back, but that's no big deal. My problem is that I bought 6 furniture pads and they weren't in the truck. I really didn't have time to go all the way back to get them or deal with it during their open hours (I picked up the truck before they were open). It isn't so much about the money spent, but rather the inconvenience.

Leah B 
Rating:
4.0

Much better experience than the last time

Deborah H 
Rating:
5.0

Customer did not leave a comment.

Donna M 
Rating:
5.0

This was an awesome experience. I appreciate all the help, ease of location, patience, and everything about this day, because everything that went wrong, went wrong. But my saving grace was renting from this place. Thank you...and in the infamous words of The Terminator "I'll be back!"

Alena O 
Rating:
2.0

Pick up was 9am the worker didnt show up till 9:20 the door had signs like dont ring the doorbell and only an emergency number so for 20 mins we didn't know what was going on and the worker never apologized for being tardy just was having her best day singing to herself and acting like everything was great

Christina C 
Rating:
5.0

Customer did not leave a comment.

Dipin K 
Rating:
1.0

Steve was on break until 2pm and when he came back at2 he would not open the door until I rand the door bell. He then proceeded to tell me he could not help me because I chose the 24/7 share option, but he said it worked somehow. Then he proceeded to speak in a rude tone with potential customers behind me.

Lucretia M 
Rating:
2.0

Equipment I ordered was not in the truck and I was given the wrong code and lockbox for the keys. I had to wait for customer service to answer my phone call going into my allotted time with the truck. Also, I contested the charges two separate ways hoping to get the money for the equipment back since I was not provided the equipment. U-Haul has not gotten back to me about this issue, but has gotten to me in regards to "rating" my experience. Well, here you go. Would not recommend.

KYLE P 
Rating:
5.0

Customer did not leave a comment.

Gopala Y 
Rating:
1.0

The employees I spoke with were incredibly rude and demeaning, not only to me but others at the office.

Michael S 
Rating:
4.0

Very efficient operation and quick. The inside of the cab was a little dirty but the personnel were very helpful.

Wayne F 
Rating:
2.0

Customer did not leave a comment.

Channelle G 
Rating:
5.0

Customer did not leave a comment.

Lance A 
Rating:
4.0

The box that I was told to put the key in did not work with the code I was given. The worker inside told me to put key in the orange box. I would recommend just sending the user to return key in orange box instead of doing the other ones.

Audrey K 
Rating:
5.0

Customer did not leave a comment.

Vince C 
Rating:
3.0

We couldn't get in the lockbox which made it incredibly stressful.

Elizabeth W 
Rating:
3.0

The gentlemen seemed irritated I brought the truck to this location. He stated they didn’t have parking for trucks outside that locations fleet. He admitted I wouldn’t have known this when selecting a drop off but I felt like I’d done something wrong. I suggested he take his location off as a drop off for one way trips.

Margaret S 
Rating:
5.0

Customer did not leave a comment.

jo a 
Rating:
5.0

Customer did not leave a comment.

Brittany R 
Rating:
3.0

Lock box was very difficult, the numbers had to be to the left and not directly on the number to open

Jazmine W 
No reviews have been submitted for this location.

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