Customer Reviews for Spring Grove Self Storage
(U-Haul Neighborhood Dealer)

198 reviews

4861 Spring Grove Ave   Cincinnati, OH 45232

(513) 815-4666

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(513) 815-4666

4861 Spring Grove Ave
Cincinnati, OH 45232

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Keep up the good service, very professional and prompt.

Franklyn B. 
Rating:
5.0

Customer did not leave a comment.

Marshall M. 
Rating:
5.0

Customer did not leave a comment.

AMBER W. 
Rating:
1.0

Customer did not leave a comment.

CIARA F. 
Rating:
1.0

The Lady who works for Spring Grove Storage, attitude was nasty. She added all kinda fees after i was quoted one thing on the phone. She needs to work on her customer service skills. She told my husband he waa difficult because he was asking questions and the fees and policies. The whole point of phone RSVP should make the pick up process alot easier and shorter but ita seems to be long and out drawn just to give the same info in person as I did on the phone. I rented a truck and the truck wasnt back so i had to get a bigger truck that i didnt need. Im overall juat not happy

CIARA F. 
Rating:
1.0

The person I picked up the truck from was very nice. I was unable to check in the truck using my phone so I called the office the next morning and spoke with Monica (she said she was the supervisor at the Spring Grove Avenue location in Cincinnati Ohio), she was so unnecessarily rude and unprofessional for absolutely no reason. In the future I'll rent from another company.

TRACY R. 
Rating:
5.0

Customer did not leave a comment.

SUSAN L. 
Rating:
5.0

Nothing attendants were pleasant, kind, helpful nothing by my standards needs to change.

DESMOND B. 
Rating:
3.0

Customer did not leave a comment.

ALYSSACHRISTINE L. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

The customer service person was so helpful and polite.

JACQUELINE B. 
Rating:
5.0

Customer did not leave a comment.

ANESE M. 
Rating:
5.0

The woman who met me was helpful, friendly and courteous. A great greeter to a new city! Thank you!

SCOTT ANDRE S. 
Rating:
5.0

This was THEEE BEST UHAUL experience EVER!!

KHADAIJAH F. 
Rating:
1.0

I would never recommend the spring grove location to anyone. The woman was rude to my girlfriend. Tricked her into signing up for insurance by making her think she had to, even though in the reservation we chose to not take the insurance because our car insurance covers rentals. Then to “check in” the truck we were told to call an 800 number... after 30-40 mins on hold we finally left and tried to see if we could do it online, which we were never told we could, and come to find out I guess we were .9 miles away when we finally checked it in online so we were charged an additional $20. When I call the woman from the store she told me, uhaul isn't even her main business and this isn't her problem and that it's our fault for choosing uhaul. I've used uhaul probably a dozen times over the last 4 years and I've never had an issue until now.

KARISSA B. 
Rating:
1.0

Well, I was charged an after hour fee which is ridiculous considering I never stated I would make it back before the store closed a customer can't control traffic and the location I went to didn't have what I needed so I had to go to another location I never said I would be back by 5

ROBERT K. 
Rating:
3.0

Great truck, well-maintained, but like anything with U-Haul, be aware there are many hidden fees. Overall decent experience, just a little more expensive than I anticipated!

Benjamin K. 
Rating:
5.0

Great customer service

KWAKU O. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Very nice staff I would go there all the time

TARA W. 
Rating:
5.0

The manager at this location was excellent. Very clean inside the business and the truck was sanitized and the truck ran perfectly.

TROY W. 
Rating:
5.0

Great service no improvements need to made

KELLEY G. 
Rating:
4.0

right rear wheel was worn unevenly indicating not in alignment. I think this was evident in my drive and reduced gas mileage below my expectation.

DUANE D. 
Rating:
3.0

Customer did not leave a comment.

GREGG S. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
4.0

Our move went smoothly thanks to U-haul's friendly staff. The truck was clean and ready to go when we arrived. I highly recommend Uhaul!

MICHAEL N. 
Rating:
1.0

Rude, not helpful at all and closed the door in my face for no reason.

Christina H. 
Rating:
3.0

Employees were not wearing masks inside

JASON B. 
Rating:
5.0

Both the manager that checked me in and the guy in the yard that helped me load the trailer we're absolutely the best. Thanks so much.

Michael F. 
Rating:
5.0

VERY GOOD SERVICE AND NICE DEALING ,THE LADY AT THE BUSINESS CENTER

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

The experience wasn't horrible although we had a flat tired which took uhaul about 2 hours to fix so we were stranded for 2 hours

MICHAEL F. 
Rating:
1.0

I'll never come again

TOMMY W. 
Rating:
5.0

VERY GOOD SERVICE AND INFORMATION ABOUT CONTRACT WAS GREAT, THANK YOU

JOHN E. 
Rating:
1.0

The whole process was a nightmare! I tried logging in on the app because it was a Sunday and the office was closed. I got no email or text for confirmation although they took my info and credit card number. I wasn't sent a reservation number to be able to pull my info up on the app. I had to call U-Haul and wait forever on hold three different times to help me through the process. I was given a code to get the key and the key they gave me access to was for the wrong truck! Everything that could go wrong went wrong on top of the app was not easily navigated. Will not use them again!

BRENDA K. 
Rating:
5.0

Great experience Monica and staff were extremely helpful.

ANN KATHRYN H. 
Rating:
1.0

Customer did not leave a comment.

donna C. 
Rating:
3.0

Warn people that you don't have dollies and don't make me ask for a refund for something you don't have. It should've just been removed. Also why were none of the employees on duty wearing masks?

Valerie T. 
Rating:
1.0

Have nicer customer service

Dawyone C. 
Rating:
5.0

Maybe add an additional person during the first 15 day's of the month to help with the overflow of people

Tammy W. 
Rating:
5.0

Staff was friendly and helpful. Made the rental process hassle free. Would definitely recommend using this location!!!

RACHEAL B. 
Rating:
3.0

Neither employee was wearing a mask even indoors as they served customers. That was my main concern.

Nathan D. 
Rating:
5.0

Customer did not leave a comment.

Paul I. 
Rating:
4.0

Monica waited on us when we got there , she was absolutely rude and short! When we got back , she was better but overall she needs to work on her customer service manners!!!!!!

Hal F. 
Rating:
5.0

Customer did not leave a comment.

Andrea A. 
Rating:
4.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

I had a little trouble doing the automatic check-in and it took longer when I got to the dealership. Even so the manager was very professional and polite.

Adrian S. 
Rating:
4.0

Customer did not leave a comment.

JIM H. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Location was easy to find and clean - love the mobile check in process!! Made a long day shorter due to the quick process.

Rebecca R. 
Rating:
4.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

Nothing, excellent experience!

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA V. 
Rating:
4.0

Customer did not leave a comment.

SURAJ A. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

CAMERON R. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Tyra V. 
Rating:
1.0

The worst customer service. If you want see racism go to this location. When she manage other customers she go to door with them and explain to them every details and give them what they need as a equipments like dolly but for me she just gave me the key and said find the truck by yourself and did not explained anything. After drop off she charge me for missing dolly but she didn't give me any dolly at all. Just don't go there or if you go be carful about the customer representative in the location. She want charge you for service which they didn't give you. The customer service representative at this store was rude. I have never seen such bad customer service express anywhere in this world. I am sorry and feel bad for U-haul for this type of service.

Mohammadamin D. 
Rating:
4.0

Customer did not leave a comment.

henry P. 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
3.0

Have employees that actually care about their work and can take notes correctly

zana Q. 
Rating:
5.0

The only thing is I made it back before they closed and the another customer was expecting service but they were closed before 5pm but I was able to close out the contract on line which was easy explicit

REGINALD R. 
Rating:
5.0

The customer service was outstanding. The faciity was spotless. And the owner was invested in the business of listeing to the customer. I recommend this location highly.

Janet U. 
Rating:
5.0

Easy and smooth transition.i totally understand due to COVID-19 call waiting time is longer then usual .totally satisfied with my rental experience.

Sohail Z. 
Rating:
3.0

Customer did not leave a comment.

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie O. 
Rating:
5.0

Customer did not leave a comment.

LATASHA U. 
Rating:
5.0

They was perrrrrrrrrrfect!!!

Joseph W. 
Rating:
1.0

The location was fine, but the employees at the location were screwed by uhauls ineffective system. uhaul's express checkout didn't work. Uhaul's credit card system was down. Because uhaul didn't have my credit info saved, even though, I submitted my credit card info to uhaul prior using uhaul's website—I had to pay cash. I didn't have $140 in cash in my pocket, so I had to call someone to bail me out. The whole process took hours and added a lot of difficult to a day that was already stressful because I was moving.

John D. 
Rating:
5.0

Close the Hamilton and Ashtree location. Terrible, Terrible people skills and service. Thankfully Monica at Spring Grove took great care of my needs, she was courteous and quick, and restored my faith in UHaul. Thank you Monica!!!

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

Customer did not leave a comment.

Pam W. 
Rating:
5.0

Customer did not leave a comment.

Junia H. 
Rating:
2.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
4.0

Customer did not leave a comment.

Nicolle H. 
Rating:
5.0

Monica was very professional and friendly

Dorothy T. 
Rating:
5.0

Manager was friendly and worked very well with my family for the best deals in renting a uhaul truck

Carol T. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
1.0

The trucks transmission was shot, I couldnt go over 25 to 30 miles. It was loud and embarissing on top of all that I have been charged 3 times for 1 day.

Cheryl F. 
Rating:
5.0

Monica had/has EXCELLENT CUSTOMER SERVICE!!!! not only did she take time to show me how to work the equipment. She actually treated me like she was conscerned about my safety.She took that extra mile that people want when they go into a place of business...High 5 and big thumbs up to Monica(spring grove)..

Dearick G. 
Rating:
5.0

Not a thing keep up the good work.

Jesse N. 
Rating:
1.0

I rented an item and then found that I needed a different rental. I took the original rental off the lot but had to return it and rent a different item. I was not offered any refund. I realized this was in the contract but I thought there should be some sort of reimbursement or discount on the replacement rental.

george C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
4.0

Shawn was great assistance

Christopher C. 
Rating:
5.0

The rep was very nice and professional!

Falana W. 
Rating:
5.0

The lady was extremely nice....

ellis S. 
Rating:
5.0

Although the property is going through a renovation the staff is helpful and the trucks are well kept.

Monica M. 
Rating:
4.0

Customer did not leave a comment.

erin S. 
Rating:
2.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
2.0

Customer did not leave a comment.

James N. 
Rating:
4.0

Customer did not leave a comment.

Brent A. 
Rating:
4.0

Customer did not leave a comment.

EDWARD Y. 
Rating:
1.0

Customer did not leave a comment.

Abdullah B. 
Rating:
5.0

Customer did not leave a comment.

Katrina C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top