Customer Reviews for Springbank Mini Mart & Video
(U-Haul Neighborhood Dealer)

Rating:

2.0

Staff were pretty rude and abrupt

Rating:

5.0

The thread of the tires are worn out, the tires are supposed to be winter tires, not all-season tires. This is very important and needs urgent attention as it is a security risk. I noticed this today because it snowed here.

Rating:

3.0

I booked furniture dollies and they didn't even have them available there and the inside of the truck was not clean.

Rating:

4.0

I knew this location is a variety store but it still took 15-20 minutes to get the keys to my truck even though I pre- booked everything before hand. Good thing I went in a bit early, as I had to be concerned with an apartment elevator booking as well. Thanks

Rating:

4.0

Be sure to remove any garbage from the back. I didn't like having to remove clothes and debris.

Rating:

5.0

I had to extend my original rental time of 8hrs due to unforeseen circumstances, and the process of connecting with a representative was extremely easy, and made the moving ordeal that much more bearable. A very satisfied customer has been gained for future endeavours.

Rating:

3.0

Using the app was very slow. Took quite a while for approval when getting it in the first place. Taking and submitting pictures on return took forever. After taking picture for one area it was difficult to get out of picture area to get back to main screen to get to next picture needed.

Rating:

2.0

The customer service at this location was unfortunately the lowest on what I’ve experienced between all other U-Haul locations. This is a convenience store, upon my arrival, I was told to wait 10-15 minutes so that they can help their ‘convenience store’ customers who arrived AFTER me. Same thing was repeated when I went back to drop off the truck. Convenience store customers took priority for them. They didn't care about U-Haul customers.

Rating:

2.0

Staff were ignorant and served 4 customers that came after saying - when I asked why they aren't helping me the person said "this is a convenience store and post office first, not a uhaul store". My booking said 1pm but on his system it showed 4pm, even though I showed him my booking confirmation he argued with me that I was wrong. The uHaul was not clean, in fact there was a 1.75 litre half filled bottle of rum beside the front seat and a roll of toilet paper on the floor. Staff are so rude and truck was filthy with an open bottle of liquor in it!!!

Rating:

5.0

Nothing

Rating:

3.0

I reserved a dolly and some blankets when I ordered online and neither was in the truck so I had to go rent a dolly from another location. That was not very helpful. But otherwise everything went well.

Rating:

1.0

Terrible service. Truck was fine but not a location that should have a U-Haul operation. No space, No time, No product knowledge, No Customer Service. I have used U-Haul before many times and this may dissuade me from using your service again.

Rating:

1.0

Truck rental was dirty with mud, garbage, grime, engine oil and broken Glass scattered throughout the back of my 15’ truck. Location pick up was also very un professional, disorganized and did not have enough furniture pads which I reserved well in advance. This location should not have a license to rent Uhauls.

Rating:

2.0

This location overcharges when you drop off rental. It advertises a flat fee of 19.99 but there are several hidden fees that are not disclosed until you drop the vehicle off. One such additional fee is gas. Even though we refuelled the van, this location still charged us an additional fee. Be sure to take pictures of gas gauge before leaving and also upon return.

Rating:

4.0

Clerk was respectful and helpful. Better than my last experience at another location.

Rating:

5.0

Have snow brushes in the vehicle. The box van was covered in snow and had to use my arms to get the windshield clear.

Rating:

5.0

Service was great

Rating:

2.0

Hire people that do there job. I requested a dollies and furniture moved. I had to get them myself.....I'm 72 that should have been done for.

Rating:

2.0

The operator at the site first said I didn’t have a reservation. Then finally said I did. The whole time he was talking on his phone to a friend or something. Took almost a half hour to get the truck. He was not very interested in my concerns.

Rating:

5.0

Good customer service, highly recommend

Rating:

2.0

The truck was boxed in, so I had to move the other 2 trucks to access my truck. The back of the truck was also covered in glass. I cut my hand and so did my friend. We had to clean as much glass as we could but were on a time crunch for moving. I called in a customer complaint for this

Rating:

1.0

His way of talking very roughly

Rating:

3.0

The truck needed maintenance. There wasn't even a gas cap to prevent water getting into the gas tank.

Rating:

3.0

Have vehicle at requested location. Location farther than requested location causing added kilometre expense to increase

Rating:

3.0

Extremely expensive. I had it for 2 hours and it was over $70.

Rating:

5.0

I didn’t catch his name, but the gentleman that checked us out on our return was extremely kind and polite and I really appreciated that after a stressful day of moving.

Rating:

3.0

The attendant was very polite and had excellent skills. The truck was old. The windshield was dirty with bugs and dirt. The windshield wipers were torn and tattered. There was so much bouncing, my back hurt after driving it. No cruise, no power windows! I had pre-registered but had to do the forms all again once I entered the store. I ordered blankets but they had none. Very bad experience. I’ve rented fromU-haul many times but this is the worst truck I’ve used.

Rating:

1.0

I was an hour and a half late returning the car today, and everyone knew it had been raining all day and the roads were stuck in traffic. And I also need to fill up the gas before returning the car. So it took some time, you can give me a fine and deduct money. I don't care, but when I returned the car, this clerk, who didn't speak English clearly, kept calling me. Everyone knows you can't answer the phone while driving, let alone a van, so I needed to stop and answer the phone again, which would affect my efficiency and safety. And spoke in a very bad tone when returning the van and simply ignored me kept stressing that I was very late and I probably waited about 20 minutes before he checked me in. I was overworked all day and then I had to wait about 20 minutes for the car return to be completed. This is such bullshit. This was my first time using U Haul and my experience was poor, I will not be using this company again 😡

Rating:

3.0

Didn’t have blankets and Dollie’s Oi ordered, had to drive to other locations to get them, also paid for the mileage to get them

Rating:

3.0

Be faster getting us out the door. Have a customer friendly plan for keys locked in the cab. 90 cent a kilometer is too much.

Rating:

3.0

Convenient location for me, fast pick up and drop off process, the truck was parked in a spot where there was a curb directly behind the vehicle, this made very hard to get out, but returning it was fine. Inside the vehicle was quite dirty with lots of garage left behind from previous renters. The lock on the back of the truck did not work, it had been cut open. I didn't require this rental for more then a couple hours for a very simple move so the lock not working wasn't an issue for me, but could be for future renters.

Rating:

1.0

I arrived and was told I could not have the truck as the door to the storage would not open. So I forced the variety store attendant to come out with me and kick the door to break the seal of ice and open the unit. Windshield wasn't cleared of ice so wipers did not function, I rented a dolly and furniture pads only to be told they had neither. When I attended to book in the first place I was sent home to do it online. Nobody called me to tell me the truck was unusable or that there was no dolly or furniture pads at this location. Totally cavalier attitude by the staff, completely unprofessional and I will be filing a complaint. Absolutely ridiculous. On top of that the tires were bald (we got stuck in 2" of snow 3 times) and there was personal items left in the truck by other users so it had obviously not been inspected by the staff upon return of the last individual who rented it.

Rating:

2.0

This mini mart is very busy doing multiple things. Rentals, Canada Post, serving door dash/uber drivers and customers of the store. I was told to wait multiple times as the person serving me would decide to go help others while in the middle of working with me. There was confusion about the booking app and and the employee told me I did things to change my rental details when I didn't. They also charged me for insurance when I had my own insurance already. They did not ask if I wanted it, I only say it later in small print after paying. The total was a lot higher than estimated.

Rating:

3.0

Provide the blankets as ordered. Put the key box where it is supposed to be in the truck for when the customer gets there.

Rating:

2.0

This uhaul location is not equipped to provide adequate U Haul customer service. It is a variety store and did not have sufficient staff to prioritize U Haul customers. I arrived just before the 9:00 am rental time and had to wait while customers came in to have there lottery tickets checked and to buy cigarettes. i was not a happy customer. I would highly recommend that you contact this UHaul provider and tell them to get extra help who can prioritize UHaul customers who are eager to get the equipment and make use of it as moving can be a very tiring ordeal. Also the staff are of east indian descent and it was very hard to understand their english.

Rating:

3.0

It was pretty frustrating picking up a truck that I am told has 1/4 tank of gas and when I turn it on it is flat empty. My first stop HAD to be a gas station and then I’m guessing at how much I’ll use. When I rent a car I pick it up full: I drop it off full. I only pay for the gas I use. Your format is pretty questionable.

Rating:

1.0

The people at the shop were rude and items that are necesary to moving were not available like tie downs

Rating:

5.0

Everything was great! Transaction was easy and the staff were very helpful and polite!

Rating:

3.0

The guy took to long to set me up for the rental. He was attending other people in general sales and did not support me for more than 3 clicks straight. Took me 10 minutes to check in and another 10 minutes to check out.

Rating:

1.0

Close this location

Rating:

5.0

Overall good experience

Rating:

3.0

Found the server to be overwhelmed with the diversity of tasks he had to perform, looking after a convenience store, multiple customers plus UHaul requirements.

Rating:

3.0

Wanted to pick up using mobile device…didn’t work, again. Retailer was slow and not very friendly. Kept me waiting for 25 minutes while trying to figure out the U-Haul system.

Rating:

2.0

I waited too much to get the truck System did not work computer and I stayed 40 min waiting to get the truck There was no material to buy to protect my furniture as I have reserved online

Rating:

1.0

The customer service was extremely inattentive. It was a long wait to pick up and drop off the vehicle and the sales staff helped over ten other people while serving me which made the sign out process take half an hour. The location is very cramped as well. If it was not out of complete necessity I would have left and gone to another location.

Rating:

1.0

Have a person dedicated to interacting with the U-Haul customers. This location had one person taking care of the variety store, post office desk and U-Haul desk. I had to wait (interrupted) with processing my rental truck every time a person came in to buy snacks or drop off a parcel.

Rating:

5.0

Very nice service

Rating:

2.0

Clerk was boreline rude when trying to pick up truck.Truck was dirty in the back. Mileage on receipt at checkin was below that of odometer. Good thing I took a picture before hand, otherwise I would have been charged for an extra 50+ miles of usage. This is why I prefer to deal with a direct Uhaul office and not a pickup location inside another business.

Rating:

5.0

Too much rattle & banging...pulled over back latch was not locked, Otherwise all was okay.

Rating:

1.0

Poor service overall!